G2

Mukund W.

Managing Director

Small-Business (50 or fewer emp.)

8/27/2026

"Reliable for WhatsApp marketing and omnichannel messaging at scale"

5/5

What do you like best about Twixor?

We mainly use Twixor for WhatsApp marketing and omnichannel messaging, and the biggest plus for us has been reliability.

We can run large campaigns, build custom bots and flows, connect them with our backend systems, and automate follow-up journeys based on how customers respond.

The platform also scales well. Even when campaign volumes increase, we do not have to keep changing the setup or worry too much about performance. Having WhatsApp, RCS, SMS and other channels in one place also makes things easier for our team. Review collected by and hosted on G2.com.

What do you dislike about Twixor?

The older UI was a little clunky and took some time to get used to, especially when working with multiple journeys and campaign configurations.

They have improved this quite a bit with the new AI-native interface. It feels cleaner now, and some tasks are easier to manage through prompts.

There is still a learning curve for more advanced bots and integrations, but overall the experience is much better than before. Review collected by and hosted on G2.com.

What problems is Twixor solving and how is that benefiting you?

Twixor helps us manage WhatsApp marketing and customer communication without making everything a manual process.

We can build campaigns, set up custom journeys, automate responses and continue conversations based on customer actions. This saves our team a lot of time and makes it easier to handle larger volumes.

The omnichannel setup is also useful because we can manage multiple messaging channels from the same platform instead of using separate tools for each one. Review collected by and hosted on G2.com.