G2

Danielle G.

Director Customer Support

Information Technology and Services

Small-Business (50 or fewer emp.)

5/29/2026

"Ada’s Seamless Onboarding, Powerful Playbooks, and Rock-Solid Reliability"

5/5

What do you like best about Ada?

Their team has been great. They have a dedicated onboarding team, the process was very clear, and the drag-and-drop interface saved me hours of setup. They walk you through every step, so you stay in control while still having their support.

My favourite feature is the playbooks. You can write out what you want, and the Ada system takes your thoughts and turns them into an effective protocol for your chatbot to use. The Ada software also integrates seamlessly with our support ticketing platform. The UI is clean and simple.

I look forward to interacting with the Ada system daily, and the reporting helps me objectively review our processes and see what’s working. The Ada system has never failed us, and in the two years I’ve been using it, we’ve never had any noticeable downtime.

Our support team has seen an decrease in overall volume year over year despite our business increasing dramatically. This system is worth the cost as it has improved our support teams output. Review collected by and hosted on G2.com.

What do you dislike about Ada?

I can’t find a single issue with Ada. I really like all of its features, and they’re constantly rolling out new ones—many that I didn’t even realize were missing or that were possible options for AI software. Overall, I feel like they’re at the top of the game. They dramatically stand out as the first choice for AI chatbot support.

Anytime I have come across an issue their dedicated accelerate team were able to resolve it instantly. Review collected by and hosted on G2.com.

What problems is Ada solving and how is that benefiting you?

Ada is able to take on the small stuff. So much of support is made up of monotonous, easy-to-answer inquiries—how to make a purchase, how to interact with our software, and similar questions. Ada handles the majority of those inquiries, so our team is able to handle the big stuff. The real tough issues that require investigation and problem solving. Ada allows our agents to be available, and it has cut our teams response time into a third of what it was pre-Ada. Review collected by and hosted on G2.com.