Sobot has been useful for keeping customer and product related enquiries organized. In defense and space manufacturing, some requests can be quite specific, so having a central place to manage conversations and route questions to the appropriate people saves time. I also like that the knowledge base can help with recurring questions without making the team respond to the same basic enquiries repeatedly. Review collected by and hosted on G2.com.

Getting the workflows set up exactly how we want takes some time. There are enough configuration options that it can feel a little overwhelming initially, especially when deciding how different types of enquiries should be routed. Review collected by and hosted on G2.com.