What I like most about Moveworks is how seamlessly it integrates with tools like Slack or Microsoft Teams and can actually resolve issues without me having to raise a manual ticket. In my experience, it’s especially helpful for common IT requests such as password resets, access requests, or simply checking ticket status. It feels almost instant and cuts down on a lot of back-and-forth with support teams. The natural language understanding is surprisingly good, which makes the whole experience feel smooth and straightforward. Review collected by and hosted on G2.com.

One area Moveworks could improve is how it handles more complex or edge-case queries. It works really well for common, repetitive requests, but there are times when it doesn’t fully understand less frequent or more nuanced issues, and I still end up needing to escalate to a human agent. That interrupts what is otherwise a smooth experience. Review collected by and hosted on G2.com.