The shared inbox has made the biggest difference for our team. Since we're a small company, everyone can quickly see conversation history before responding, which helps us avoid duplicate replies. The chatbot also handles common questions outside business hours, and the conversation routing ensures the right person receives more specific inquiries. Overall, the platform is easy to navigate and doesn't require much training. Review collected by and hosted on G2.com.

Some automation settings take a bit of trial and error to get right, and I'd like to see more flexibility when customizing analytics dashboards. Once everything is configured, though, it works reliably. Review collected by and hosted on G2.com.