System Information Software

Honestly, nothing at this time. We have really appreciated their solution. They are always so responsive and quick to answer questions when I need them. Review collected by and hosted on G2.com.

We didn't have visability into our computers, especially when it came to who was installing what where, and if anything malicious was potentially happening. With NinjaOne, that's just one of their amazing features that I love and it really benefits us with more visibility. And to have all that data at your fingertips is great. Review collected by and hosted on G2.com.

As a first-time user, I found the onboarding could have been much more specific. A guided tutorial option would likely help close this gap for new users. As it was, I had to schedule extra meetings just to fully understand how the system works. Review collected by and hosted on G2.com.

It helps fill the gap between user experience and user interface. It gives me data I can share to support my design decisions, and the data visualization is a huge help. It’s also been really useful for understanding common user paths versus how I thought users would navigate the site. Overall, this system helps me identify user issues and experience gaps through analytics. Review collected by and hosted on G2.com.

What I dislike about ServiceNow IT Service Management is that some areas still feel overly complex and require more configuration than expected.

While the platform is powerful, that power comes with a learning curve. Certain modules and workflows can be difficult to customize without deep technical knowledge, which sometimes slows down adoption for new team members. Performance can also lag during heavy usage, especially when running large reports or working with highly customized instances.

Additionally, licensing and add‑on costs can add up quickly, making it harder for teams to scale without budget considerations. Despite these drawbacks, the platform’s strengths still outweigh the challenges. Review collected by and hosted on G2.com.

ServiceNow IT Service Management is solving several key operational problems for us, and the benefits are noticeable across the board.

The biggest problem it addresses is the lack of visibility and consistency in handling IT issues. Before ServiceNow, incidents and requests were scattered across emails, chats, and spreadsheets. Now everything is centralized, trackable, and prioritized properly, which reduces delays and miscommunication.

It also solves workflow bottlenecks by automating repetitive tasks — things like approvals, routing, and notifications — so our team can focus on higher‑value work instead of manual follow‑ups. The platform’s reporting and dashboards help us identify trends, recurring issues, and areas for improvement, which leads to better decision‑making and more proactive IT operations.

Overall, it’s helping us work faster, reduce errors, and deliver a more reliable experience to end users. Review collected by and hosted on G2.com.

Yes, still lagging issue is facing. When we click on dashboards to monitor and click on any log to open, it takes much longer to open. Rest all things seems good. Review collected by and hosted on G2.com.

Any infrastructure related issues, Application response time related issues can be identified and alerted to specific people very smoothly and timely. Review collected by and hosted on G2.com.

The changes made without letting the us know about the new changes Review collected by and hosted on G2.com.

Atera solves the challenge of managing clients remotely across different time zones. Working from South Africa for a U.S. MSP, I rely on Atera every day to monitor devices, handle tickets, deploy patches, and access machines instantly. It centralizes everything into one platform, which removes a lot of manual work and keeps our workflow efficient. The automation, remote access, and real‑time alerts help us stay proactive instead of reactive, and that directly improves our response times and overall service quality. Review collected by and hosted on G2.com.

The primary challenge is the complexity of managing high-volume log ingestion and the associated costs, especially when running extensive automated test suites that generate significant data. Additionally, configuring complex multi-step Synthetic Monitoring tests can be time-consuming, and the web UI occasionally feels sluggish when navigating through large, data-heavy dashboards during critical debugging sessions. Review collected by and hosted on G2.com.

Datadog solves the problem of fragmented quality signals by providing a unified view of application health from development through production. It allows us to move from reactive bug fixing to a more proactive quality engineering approach. By using Synthetic Monitoring to simulate critical user journeys and Real User Monitoring (RUM) to validate actual performance, we can ensure that our quality gates are truly representative of the end-user experience. This integration helps us catch regressions early in the CI/CD pipeline, reducing production incidents and improving overall system stability. The benefit is a much more efficient feedback loop for our engineering teams, leading to faster, more confident deployments and a consistently high-performing application for our customers. Review collected by and hosted on G2.com.

Sometimes the website will just not load, and I have to wait quite a few times. Also, Metric Explorer sometimes crashes if it has a tad bit more data to share. Review collected by and hosted on G2.com.

I use Coralogix for monitoring logs, alerting, and tracing, enhancing developer work and on-call team efficiency. It also optimizes costs with the TCO optimizer and integrates seamlessly. Review collected by and hosted on G2.com.

"Honestly, nothing so far. For my current workflow and stack, it does exactly what it promises without any issues. It’s light, fast, and does everything I need for monitoring and logging right now. No complaints at all. Review collected by and hosted on G2.com.

Before Better Stack, we had to jump between different tools to check logs and uptime, which was a headache. Better Stack solves this by putting everything into one clean dashboard. The main benefit is that we get instant, reliable alerts when something goes wrong, so we can fix bugs before users even notice. It saves us a ton of debugging time and gives us peace of mind. Review collected by and hosted on G2.com.

It is one of the most expensive tools on the market. It takes a lot of training to get your team up to speed. Getting the advanced features like custom business dashboards to work exactly how you want them requires a ton of manual effort. Review collected by and hosted on G2.com.

Dynatrace has been instrumental in helping us to know when our app is slow or broken before customers notice them. It has helped to save a lot of time so that we can focus on critical issues. Review collected by and hosted on G2.com.

GPU monitoring. We run inference workloads on GPU machines and I can't see GPU utilization inside CubeAPM, so I still have to check that elsewhere. Hoping they add this at some point. Review collected by and hosted on G2.com.

Less time jumping between tools when something goes wrong. That's the main thing. When our image processing API starts throwing errors or latency spikes, the on-call team can trace back to the cause a lot faster now.

Cost is also much lower than what we were paying with New Relic. Flat pricing works well for us, so as we keep adding services, the bill stays predictable. I think that alone made the switch worth it. Review collected by and hosted on G2.com.

I love most parts of this platform but I wish that the price was a little bit more moderate than it is offering now. To be very efficient in using this platform, the user will need to do a lot of learning as well as good exposure to this platform. Sometimes depending too much on AI analytics may seem to be a bad choice for decision making though its presence is of significant help. I have to admit that this platform is meant for powerlifting and may be a mismatch for smaller organization in terms of budget and work capacity. Review collected by and hosted on G2.com.

This Platform assist a lot in decision making of the organization and assist a lot with its automation capabilities. It makes work more efficient with its faster issue identification and resolution capability. Review collected by and hosted on G2.com.

I haven't used the tool much to get a complete understanding of it.

However, I've heard from some other people that Sentry could have:

Post-deploy regression analysis

After each deployment, automatically generate a report:

- new errors;

- slower endpoints;

- degraded functionalities;

- comparison with the previous version

I don't know if this is actually not already available, but it would be a great addition to the tool. Review collected by and hosted on G2.com.

As a QA, Sentry helps me debug HTTP requests while automating E2E tests.

Also, it helps me to understand what are the most requested endpoints of our APP Review collected by and hosted on G2.com.

Notion sync isn’t real time. New pages take a while to be searchable by the agent. If we ship a fresh runbook in the morning the AI doesn’t know about it until later that day. Review collected by and hosted on G2.com.

it helped me to deploy AI for my entire company and reduce the volume of request my team used to receive Review collected by and hosted on G2.com.

Some reports in the inventory area, especially those related to software, can still evolve. Expanding these analyses would provide a more complete set of information, facilitating the centralization of tools and improving IT asset control. Review collected by and hosted on G2.com.

Milvus has been fundamental for the continuous evolution of my support. Through dashboards, reports, and detailed monitoring of the services, I can identify patterns, map recurring failures, and act more strategically on the root cause of problems. This allows us to move from a merely reactive stance and work on neutralizing recurring incidents, increasing team efficiency, improving SLAs, and enhancing the quality of service provided to users. Review collected by and hosted on G2.com.

Upto now there is no dislike points in the motadata evening is good Review collected by and hosted on G2.com.

The advanced features are whenever the customer is raising any support ticket it will automatically forwarded to the ticketing tools and assing the ticket to the availability engineer

It's reduces the cost of time and works seamlessly Review collected by and hosted on G2.com.

One thing I dislike about Jira Service Management is that it can feel complex to configure and maintain. If the setup is not tailored well, the workflows, permissions, and ticket structure can become harder to manage than they should be.

I also find that some parts of the interface and ticket formatting can feel less smooth than expected, especially when teams want a very simple support experience. In larger setups, it can take quite a bit of effort to keep everything organized and aligned with the process. Review collected by and hosted on G2.com.

Jira Service Management helps solve the problem of scattered support requests by bringing everything into a single, organized workflow. This makes it easier to track issues clearly, cut down on back-and-forth, and ensure requests move through the right steps without getting lost.

It also improves visibility and collaboration across teams. You can quickly see ticket status, move approvals along faster, and automate repetitive tasks, which saves time and lets teams focus on more important work. Review collected by and hosted on G2.com.

We onboarded in March 2026 on an annual subscription with the intention of running a small internal helpdesk (~10–15 tickets/week across a handful of agents). Despite multiple onboarding and support calls, we hit persistent blockers:

• Installation & permissions friction — SharePoint app catalog access, Edit permissions, and admin handoffs took longer than expected to sort out.

• Power Automate ownership and connector constraints that weren't flagged upfront.

• Missing configuration options that had been demonstrated to us pre-sale — ticket fields, notifications, and merge/split functionality didn't behave as shown.

• Unreliable behaviour — ticket and home-view data not displaying consistently, ticket content disappearing.

• Sluggish performance inside our M365 tenant when using the SharePoint-based app, which made day-to-day use impractical.

• The recurring fix offered was either "apply the latest update" or "upgrade to Enterprise" — but Enterprise was never proportionate to our small-team, low-volume use case. Review collected by and hosted on G2.com.

We intended to use Helpdesk 365 to log, track, and resolve technical enquiries and faults related to disability driving equipment, reported by both users and installers. Review collected by and hosted on G2.com.

When trying to connect remotely through ManageEngine Endpoint Central, sometimes the remote session does not connect and it keeps showing “Sending request to agent.” However, if I cancel the session and try again immediately, it connects successfully. I face this issue around 2 to 3 times a day. Review collected by and hosted on G2.com.

ManageEngine Endpoint Central has been very helpful for me in managing all assets from a single console. It allows me to easily deploy software, push patches, perform Windows updates, remotely connect to end-user systems to resolve issues, and encrypt disks. Managing all these activities from one centralized console has made administration much easier and more efficient. Review collected by and hosted on G2.com.

- Out-of-the-box reports cover the essentials but customisation is limited. Getting a polished, meaningful report tailored to specific stakeholder needs often requires exporting data and reworking it externally. Not ideal when you need quick executive-level visibility.

- Various add-on options per use case for indepth monitoring. At times it feels like core functionality that should be included that than an upsell.

- While the ITSM and CMDB integration works well for basic incident creation, deeper bi-directional CMDB synchronisation and relationship mapping sometimes requires additional configuration effor Review collected by and hosted on G2.com.

OpManager brings infrastructure and network device monitoring under one roof, removing the need to juggle multiple tools and giving the operations team a single, dependable view of overall environment health at any moment.

It helps catch performance issues - CPU, memory, disk, and network - before they snowball into outages, keeping services stable and reducing unplanned downtime that directly impacts the business.

The ITSM and CMDB integration closes the loop between monitoring and incident management, so alerts don’t just fire into a void; they turn into tracked, accountable tickets with clear ownership and established resolution workflows.

At its core, OpManager addresses a very practical need: giving a lean IT operations team strong visibility and control across a diverse, mixed-vendor environment without stretching the budget - which, for most organisations, is the real day-to-day challenge. Review collected by and hosted on G2.com.

The hierarchical grouping for OT devices is still pretty manual. Every time maintenance swaps a sensor or adds a new actuator I have to go rebuild the tree structure by hand, and if you forget one sub-group the maps look like a jigsaw with missing pieces. It’s not a deal-breaker, but after a busy shutdown week it feels like busywork that should be smarter by now. Review collected by and hosted on G2.com.

We used to fly blind on predictive maintenance—machines would just fail and we’d scramble. Now PRTG gives us trending curves I can actually show the maintenance guys in plain English. We cut unplanned downtime by roughly 40 % on the critical lines and shaved about 18 % off our quarterly energy bill because we finally saw which machines were idling at full power overnight. The ROI showed up in the first six months. Review collected by and hosted on G2.com.