Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
The solution is very easy to use. The support team is easily reachable and they are able to solve most of the requirements thru the chat tool, Review collected by and hosted on G2.com.
Reports are a little bit complex to use sometimes if you try to personalize them. They are working with the Analytics tools which seems to be more flexible Review collected by and hosted on G2.com.
1. Tickets flow control. We can track the ticket generated by our users
2. Escalations of the tickets is easy for the agents
3. Time resolving has been lowed down since it is easy to monitor the status
4. We can attend faster the most urgent requirements since the tool lets define what will be the most important requirements
5. The reports let you track the agents performance, so we can focus to improve it when it is needed.
6. Time response for the business is becoming faster. Review collected by and hosted on G2.com.
Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just dat
The tool is intelligent and does a lot of work for you just after installing it. It discovers assets, does injection for you automatically, monitors your processes connectivity rates, and pin points issues, it is that amazing. After all of this, it makes a multi-dimensional baseline of this data, making comparison in real time, that highly improves accuracy of alerts. Review collected by and hosted on G2.com.
Sometimes I would like to know exactly how many bytes certain part of the application code moved, and I can see only the time divided by classes of wait. You end up wanting more. Review collected by and hosted on G2.com.
Solving performance related problems from user's point of view. Being able to know ahead of time what kind of experience the customers are having with your business is a powerful insight, it gives your the opportunity to get ahead of problems, interfering when things are still scalating. You don't even have to wait for the problem to happen so you can remediate it. Review collected by and hosted on G2.com.
The ease of not only configuration and deployment of SysAid, but also the ease which the end users are able to use it is wonderful. Review collected by and hosted on G2.com.
Some of the initial modules were difficult to understand, like in the areas of network scanning. Review collected by and hosted on G2.com.
No matter how small you think your organization is, it is never "too small" to use a help desk management suite. SysAid is going to help you organize your trouble-tickets, and allow you to build a database of good information to handle future issues. Review collected by and hosted on G2.com.
Business problems solved from the get go, was not having an inbox flooded with emails of people needing support. Also, the overlap of work was also eliminated, as you can see who actually has done the work. Review collected by and hosted on G2.com.
SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.
Service Desk has a service catalog that is so simple to setup, yet extremely effective. They also have one of the most responsive customer support teams I have been around. I have thrown a variety of questions at them and they have always answered me within minutes, regardless of the nature of question. They have been transparent and honest about their product and that has been super helpful in guiding my users to solutions Review collected by and hosted on G2.com.
The reporting function in Service Desk needs a good deal of rework, to include more reports. Another thought to consider is a BI function built into Service Desk or to create your own reports in a BI tool like Crystal Reports or Power BI. I firmly believe that this is something that can definitely be achieved by SolarWinds. Review collected by and hosted on G2.com.
Make sure you are aware of the reporting limitations. Review collected by and hosted on G2.com.
One of the problems we are solving with service desk is knowledge base lacking. Our IT team is spread across nine states, so Service Desk's Knowledge base has been so helpful with helping us get information to everyone in a clear and concise manner. Review collected by and hosted on G2.com.
Complex IT Systems Management Made Easy. Get broad-scope, enterprise-level administration of your users & machines along with industry standard encryption & security. Empower
With floating technological licences an infinitesimal staff may sustain costs that are low, GoverLAN Scope is comprehensible to utilize and deploy. We've fulfilled the requirements of the teams we serve and have been in a position to reach them, producing a substitute to the private presence across many company locations in various places. In cases where resolution must generally be tackled with a command user to help various other customers, one particular specialist could be totally mitigated in a brief, straightforward remote sessions. Review collected by and hosted on G2.com.
GoverLAN Reach has several differences between designs, although capability to upgrade and instal client program from the application which concentrates on the tech support enables a quick resolution to upgrade all user equipment. Review collected by and hosted on G2.com.
This provides for the standardisation of such methods across clients and also for searches for all the usernames also as for computers; provides for the assistance to be given much faster compared to cross reference stock systems to determine the unit with what a person is connected. Review collected by and hosted on G2.com.
GoverLAN Scope has helped the team of ours to provide a support degree that a much wider team generally expects and has provided remote users similar assistance that they usually need. Review collected by and hosted on G2.com.
LogicMonitor is the SaaS-based, automated performance monitoring platform that provides agile IT Ops teams with the visibility and actionable metrics they need to ensure the a
LogicMonitor's deployment gives it a unique ability to alert you if the cloud loses contact with the on-prem collectors. This ability is a huge benefit over pure on-prem solutions i've seen where a catastrophic outage would take the whole system down and no alerts would get out. Review collected by and hosted on G2.com.
I feel like I almost always say that IT solutions are overpriced. So, I feel that LogicMonitor is priced a little high. But I have never run a software company so this may be an uninformed opinion. I also wish that they had an entry level solution with fewer monitored devices for a lower cost (they used to). Also, sometimes i struggle trying to tweak monitoring settings. But their support is always very helpful. Review collected by and hosted on G2.com.
LogicMonitor has given my team peace of mind that we will get alerting for every type of outage that we can think of. Their alert options give us flexibility to escalate as needed which we did not have before. Review collected by and hosted on G2.com.
FusionReactor is an Application Performance Monitor for JAVA. No other monitor will help you get to the root of issues faster and make apps more resilient.
FusionReactor gives us total and complete visibility into the inner functioning of ColdFusion, allowing us to analyze problems of all types. This includes extremely complex problems related to the interaction of untold number of audio players out in the world and how they interact with and stream music from our servers, server environmental problems of any type (CPU, RAM, virtual RAM, disk space, and much more), as well as of course the specific functioning of our ColdFusion script, database calls, and more. Review collected by and hosted on G2.com.
The price is steep but frankly, FusionReactor is an essential software application to give us the insight into how our servers are functioning that is absolutely necessary to keep both our development and production environments running optimally. Review collected by and hosted on G2.com.
If you run a heavy live production ColdFusion environment, FusionReactor will give you the expert-level insight you need for your operation. Review collected by and hosted on G2.com.
Complex problem analysis especially for webserver activity that occurs as our clients use our various music-related websites, wherein we're not the user, but we need to be able to study what the users are experiencing. Review collected by and hosted on G2.com.
Serverless360 identifies and shows integration issues easily without having to sift through countless line of logs trying to find the one problem. It makes it easy for administrators to identify the issue quickly, identify the actual problem, rectify the issue, then replay the record all within a few minutes. this has saved us time and energy. Review collected by and hosted on G2.com.
It can be slow to load at times and will only show 100 records at a time. if you had a bit of a hiccup and have over 100 records that need replaying, then this can be a bit cumbersome. however it is still quicker than using the inbuilt Microsoft tools which are awkward to use Review collected by and hosted on G2.com.
Serverless360 identifies and shows integration issues easily without having to sift through countless line of logs trying to find the one problem. It makes it easy for administrators to identify the issue quickly, identify the actual problem, rectify the issue, then replay the record all within a few minutes. This saves time and energy. Review collected by and hosted on G2.com.
We use Serverless360 to identify "Dead Letters" in our integration queues. Synchronizing 2 physically separate environments with separate validation rules is only possible with the use of Serverless360 Review collected by and hosted on G2.com.
The best i like from Vcenter is that you can control everything from one console.So you can control Hosts , Virtual Machines, Storage and Networking. This is very helpfull for an IT System Administrator Review collected by and hosted on G2.com.
The least helpfull about Vmware Vcenter i think is with licensing the Host. So example you for a host with two processors you cannot apply two license for each processor but you need to go to the vmware site to merge the two license to one and then you can apply the license. Review collected by and hosted on G2.com.
With vmware vcenter you can solve many problems but the important one is because you have everything to manage from one console so if you have an issue about a virtual machine you can fix it through vmware vcenter or anything else you can do it from vmware vcenter and this is such an relief for it guys Review collected by and hosted on G2.com.
I love the screen recording feature and the playback capabilities. It's also easy to get LogRocket up and running on a new site.
The session analytics, rage click detection, and exception logging are nice features as well. Review collected by and hosted on G2.com.
The LogRocket script causes problems on sites with strict Content Security Policies (CSPs) due to its use of eval. The SDK also registers a deprecated unload event listener in your app which causes a score penalty in auditing tools like Lighthouse. Review collected by and hosted on G2.com.
It excels at identifying UI patterns that you and your team think are rock solid, but users get confused by. You quickly find users clicking on non-interactive elements and this allows you to make changes to make your app more intuitive for more diverse set of users. Review collected by and hosted on G2.com.
The cost of this product is what guided me to try Splashtop. After using Splashtop, I was sold on the price and how easy it was to set up and use not only for myself but for my customers.
I compared some of the other competitors. Some of their setups were more involved in the beginning and this wouldn't be easy for some of my non-technical customers. Review collected by and hosted on G2.com.
The only feedback would be when you remote into a computer and if we can make the background go black to increase performance. Some users have a very high detail background when your RDP using Splashtop and this can slow down mouse movement and refresh rate. Review collected by and hosted on G2.com.
In the past with other applications it took more than 15 mins or longer to have a customer install the application and have it working so I can remote in as I am giving them directions over the phone.
With SPaldhtop I just give them the URL and 99percent of the time the user is able to run the Splashtop install under 5 mins. Review collected by and hosted on G2.com.
The user interface is clean, intuitive and easy to use. This is the second project where I used Atatus and it's becoming an essential tool that I recommend to my clients. Review collected by and hosted on G2.com.
Additional steps were required to configure the APM tool for our framework. Review collected by and hosted on G2.com.
Identify errors and performance issues and tracking deployments. Review collected by and hosted on G2.com.
Cloud functionality, we are replacing an on-premise installation of Support Works and Hornbill Service Manager is a much better and streamlined alternative/replacement. The GUI is nice, clean and functional. The ability to import assets from SCCM/Endpoint Manager is nice and made easier using the pre-built JSON files as is the ability to import users from Microsoft Azure also using pre-built JSON's. Having the ability to Single Sign-On via Azure will be a bonus to users of the application and self-service users alike. During the implementation stage we have regular meetings with Hornbill, almost daily for the 4 week on-boarding period. We have completed our 4 weeks but we are still receiving continued support and assistance when needed. Personally I've had numerous calls with several members of the Hornbill Team and their subject matter experts and they have all been extremely helpful and understanding. As well as the Teams support the Hornbill FAQ's and Forums are a fantastic resource. Review collected by and hosted on G2.com.
Nothing so far as we're still in the configuration stage and haven't yet gone live. Review collected by and hosted on G2.com.
Going from an on-premise to a cloud product is highly recommended. Hornbill have being producing ITSM tools for many years so with the experience they have gained Hornbill Service Manager is a much better application than any on-premise ITSM tool I have used in the past. Review collected by and hosted on G2.com.
Still in the configuration stage so I'm unable to give any examples of problems being solved but being a cloud based product is a huge benefit over our existing ITSM tool. Review collected by and hosted on G2.com.
It integrates with SSO's and the users can instantly start sending tickets. The control and management of tickets is easy and intuitive. Central admin user can create graphs and ticket logs. The remote control support is included and it makes easy to manage users computer if demanded.This software is very useful when you have many users in you company and they need to be attended as soon as possible. Review collected by and hosted on G2.com.
The search engine can be hard to set the filters. The initial configuration can take some time. Review collected by and hosted on G2.com.
This cloud based web service can help you administer yout tickets in a timely manner and remote users control for a support making it a powerful tool and a time saver. Review collected by and hosted on G2.com.
It controlls pratically all of you company's ticket, and makes it easy to handle the issues in a timely manner. It saves time as being e centralized informations system for attendance. Review collected by and hosted on G2.com.
A complete IT management platform that helps you identify and tackle the issues in your IT infrastructure that impacts your bottom line.
Vendor, cost, and contract tracking. Customer Success Manager and Support are timely and helpful in their responses. They care about your input on how to make the platform even better. They are constantly improving by way of your input. You also can't beat the cost for what you get. Review collected by and hosted on G2.com.
Telecom module doesn't fit my current needs. They took my comments and suggestions to development to see if/how they could be incorporated into the product. Review collected by and hosted on G2.com.
If you're on the fence about using it, give the free trial a go. Speak to their Customer Success Managers about any questions or concerns. They are prompt, helpful, and courteous. Made the decision easy to sign up for the service. Review collected by and hosted on G2.com.
Gaining greater visibility into tracking IT spending and contract/software renewals. The time savings compared to manually tracking in spreadsheets is profound. Review collected by and hosted on G2.com.
Instana, the leading provider of Automatic Application Monitoring solutions for microservices, leverages automation and artificial intelligence to deliver the visibility and a
Instana offers a large variety of features at a simple, fixed pricing model. Besides the usual distributed tracing and error logging, Instana offers infrastructure monitoring, StatsD collection, web and mobile monitoring, as well as highly customizable views and alerts. Setting up an Instana agent was extremely easy (we used the Ruby on Rails / Kubernetes integration). The logging is unsampled and customizable. Review collected by and hosted on G2.com.
The UI has a steep learning curve if you're used to other APM software. Expect to learn a lot of new terminology and configuration options before you can set up a usable dashboard. Unlike other APM providers, Instana gives you a great deal of flexibility in how data is presented -- which is great for expert users, but novices will almost certainly be lost. Review collected by and hosted on G2.com.
We use Instana to monitor our infrastructure, keep track of errors, and analyze calls to identify performance bottlenecks. After just a few days of using Instana, we identified several load-balancing issues with our setup as well as multiple N+1 problems in our database queries. Review collected by and hosted on G2.com.
IT-Conductor SaaS platform remotely orchestrates complex IT operations. When applied to the automation of Application Performance Management, enterprise customers have realize
IT-Conductor was agentless, so we didn't have to install an agent on each server which most of the alternative solutions required. We needed to monitor over 200 systems quickly and did not want to spend weeks to get up and running. In this platform, we relied on built in features for system discovery, health checks, alerting, and recovery and just needed to spend time on configuration.
This is a cakewalk compared to SAP's Solution Manager. Review collected by and hosted on G2.com.
Nothing, this greatly helped us cut down on time. Review collected by and hosted on G2.com.
We are migrating systems and needed to monitor performance of the source and target system. Because there was so many systems we did not want to install an agent on each machine and did not find many tools that could do it. When you have to go through so many SIDs, install, and configure each agent it takes awhile and you need a dedicated team to manage it. I think most teams are turning to automation these days to be efficient with resources. Review collected by and hosted on G2.com.
What do I like the most about atSpoke? the fact that it is simple and easy to use, which allows me to perform all my tasks and activities in a fairly efficient way, the fact that your customer service team accompany you throughout the learning process turns out to be a great attraction that we helps to greatly reduce any communication problem that may arise while using this application, the ease with which I can perform my tasks is quite surprising, so in short I recommend this application to everyone who wants to simplify a large number of processes, the fact that it allows me to configure automatic responses to the most frequent questions that are made within the office is a great help, they have no idea how many times a day we can receive questions such as: "how can I use my wifi printer? " or "what is the Wi-Fi password?", with this I get rid of a huge headache. Review collected by and hosted on G2.com.
The fact that the software is relatively new means that not all its functionalities are 100%, it is understood that they are still in the process of improvement, however I would like to be able to use all the functionalities once I use the application without having to wait for each update to come out to test it in its entirety Review collected by and hosted on G2.com.
It has been of great help to me to manage and simplify the most common questions and answers that come to the human resources department in such a way that we do not have to waste time answering a large number of similar questions, when we can program everything to be answered automatically through our bot, allowing us to obtain more time in the execution of other similar activities. Review collected by and hosted on G2.com.
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
I want to recommend this solution, not only for being excellent, but for its great technical support service, there is also a lot of specific documentation
Easy use for end user since its interface is very simple and minimalist, so adoption is quicky
Besides, I have a view of all the tasks in my organization.
In these times where the work mode is changing to a telework position it is important to be able to have a correct management of the team's tasks.
There is a plus that is a good option to adapt easily with other tools that have different purposes. In my case, I am testing the integration with Trello to be able to exploit and have a control panel with tasks and indicators. Review collected by and hosted on G2.com.
The solution is very good and at the moment we have not encountered problems, I can only add that at the time of implementationIn, we need time for an correct flow and other issue, recieve a lot of email for an job order (need work for this). Review collected by and hosted on G2.com.
If you need a solution efficient and effective, this is! Review collected by and hosted on G2.com.
With this solution, I have control of my tasks and management indicators.
Something positive that you can generate different models in projects to order in the management
Another issue is to culturally change users so that every request is loaded on the platform. The good thing about this tool is its simplicity and that helps to achieve this goal. Review collected by and hosted on G2.com.
Veeam® ONE™, part of Veeam Availability Suite™, provides a comprehensive monitoring and analytics solution for your virtual and physical environments. With support for Veeam B
Veeam is a highly customize-able and flexible backup software. It supports the two primary virtualization platforms that we encounter (Hyper-V and VMware), and has many, many options for storage repositories.
We love that we can pick between cloud storage, WAN accelerated offsite storage, VM replication, iSCSI targets, or even SMB connected NAS devices.
Since this is a software based backup solution, you are not tied to a single appliance, and it is much easier to scale Veeam with the proper implementation. Review collected by and hosted on G2.com.
The wealth of configuration can cause issues with engineers not totally familiar with the setup and use of Veeam. It is important to carefully review the design and implementation of Veeam to ensure that it is completed properly.
The fact that Veeam is software only is great, but it does also mean you must provide a matching solution for backup proxies, backup server, and repositories. These can all translate to increased costs for the client, and can push out some of the smaller sized businesses who can't afford to properly implement Veeam or take full advantage of the features offered. Review collected by and hosted on G2.com.
Download the free trial of Veeam, and review the knowledge base to set up a test. Review collected by and hosted on G2.com.
Standard backups, offsite storage, failover and VM replicas, cloud storage, and more are handled easily by Veeam.
The application aware backups make restoring files, settings, and whole VMs a breeze. The change block tracking option for restoration means that a large VM can be easily restored much faster than some other backup software which must restore the entire virtual hard drive. Review collected by and hosted on G2.com.