Messenger Software

In the process of engineering projects, a huge amount of drawings, spreadsheets, reports, and other documentation is created. It is hard to find the latest version without proper structure and naming of the files. Also, engineering calculations performed on spreadsheet have some limitations comparing to dedicated engineering software. Review collected by and hosted on G2.com.

Google Workspace gives us an easy-to-use shared platform for documenting engineering project and performing its review. The information about changes and reasons behind them, as well as shared access, will help all team members understand each other better and reduce the circulation of many copies of technical documentation. Review collected by and hosted on G2.com.

Sometimes the experience depends a lot on the internet connection, especially during video meetings. The number of features can also feel a little overwhelming at first, and occasional audio or video issues can happen during longer meetings Review collected by and hosted on G2.com.

Zoom Workplace helps make remote meetings and team communication easier. It saves time by allowing us to discuss things quickly through video calls and screen sharing instead of having to meet in person. It is especially useful when working with people from different locations. Review collected by and hosted on G2.com.

Microsoft Teams can feel a little heavy at times, especially when handling multiple chats, meetings, and channels. The number of features can also make the interface feel somewhat overwhelming for new users. I think the navigation and notification management could be more streamlined. Review collected by and hosted on G2.com.

Microsoft Teams helps centralize team communication, meetings, file sharing, and collaboration in one place. This makes it easier to coordinate with colleagues, share information, and stay updated on ongoing work without switching between multiple applications. It has been especially helpful for improving communication and collaboration across teams. Review collected by and hosted on G2.com.

Some features and customization options can feel complex or even overwhelming at first. The interface also takes a bit of time to get used to, particularly when you’re setting up workflows, configuring ticket fields, and adjusting automations to fit your process. Review collected by and hosted on G2.com.

Zoho Desk helps us solve the challenge of managing customer support requests and updates in one centralized place. It makes it easier to track tickets, organize customer information, and keep communication within the support team clear and consistent. For us, this improves visibility into ongoing issues, reduces the need for manual follow-ups, and helps ensure customer requests are handled more efficiently. Review collected by and hosted on G2.com.

The sidebar app occasionally doesn't match an order if the customer emailed from a different address than the one used at checkout, so it still comes up empty for a chunk of tickets and needs a manual lookup anyway. Review collected by and hosted on G2.com.

That one integration probably saved more agent time than anything else we've set up, since order status questions are such a huge chunk of our ticket volume. It's not perfect, mismatched emails still slip through and need the old manual check, but for the majority of tickets it's turned a two-minute lookup into something that's just already there when the ticket loads. Review collected by and hosted on G2.com.

I'd say our connection with Salesforce could be a little bit better. Sometimes I tend to lose prospects between Salesforce and Qualified, and I have a hard time finding a prospect tagged with the Qualified campaign. It would really be nice if the integration was better, like having everything I see within Qualified embedded into Salesforce, maybe within an iframe. Review collected by and hosted on G2.com.

If you're looking to provide the best conversational marketing service to your customers on the market, Qualified is it. Not only because of the excellent product but the incredible success and support teams that make sure you're getting the most from the platform every step of the day. Review collected by and hosted on G2.com.

Qualified increases visibility into engaged prospects and offers real-time engagement, turning interest into potential sales conversions. It allows us to interface with prospects on our website, making customer engagement easier and more effective. Review collected by and hosted on G2.com.

The 40 minute duration restriction imposed on the free evaluation tier can disrupt deeper operational syncs or software validation walkthroughs if discussions extend past the limit. Furthermore, the standalone desktop application exhibits noticeable resource utilization and a slower initialization phase upon system startup. Optimizing the desktop client's load latency to match the responsiveness of the web browser interface would significantly improve the overall user experience. Review collected by and hosted on G2.com.

Webex Suite addresses communicational fragmentation by centralizing our virtual coordination, data pipeline planning, and platform evaluation benchmarks across distributed corporate structures. Previously, managing disparate meeting links across multiple channels compromised workflow continuity. By utilizing a dependable, unified hub, we have successfully minimized scheduling friction and ensued smooth, structured cross-team collaboration with external stakeholders. Review collected by and hosted on G2.com.

Right now, their workflow builder feels very stiff. This is the one area where I think Fin needs to put more focus.

There’s no support for webhook triggers, no support for more than one trigger per workflow, and no way to drag and drop blocks to reorder them. You have to delete and recreate nodes and conditional blocks. There’s also no ability to run parallel branches (for example, if Parameter A → go to Path A, but also if B → run Path B as well).

Overall I find myself using dedicated automation platforms like n8n and Zapier, hooking them up to data connectors, and then having those connectors fire in the Fin workflows instead of using the native workflow builder. Review collected by and hosted on G2.com.

Multi-channel support plus AI support.

Both Messenger and email tickets land in the same inbox, even when they’re coming from two different products. In our case, we have Aftersell and Upcart both routing support tickets into one shared inbox, and we rely on the “Brand” attribute to quickly tell which app the conversation is about.

On top of that, the native AI agent can be pointed to web sources and kept up to date through refetches, which takes some of the Fin AI maintenance off our plates. We keep our focus on maintaining external documentation, and Fin AI reads that documentation. Review collected by and hosted on G2.com.

There are a few tools I think would be especially helpful for editing that aren’t currently available. Because of that, I sometimes have to download my edited podcast just to add and post custom graphics. Riverside is a strong recording platform, but there are several areas where I think the experience could be substantially improved for serious, ongoing podcast production.

The UI/UX can sometimes feel more complicated than it needs to be. Recording, editing, producing clips, managing files, and organizing episodes do not always feel like parts of one seamless production workflow. I would like a clearer project-based interface where everything associated with an episode—recordings, scripts, edits, graphics, transcripts, clips, approvals, and exports—is organized together.

Integrations are another limitation. For a production team, Riverside should feel less like an isolated recording application and more like the center of a larger production ecosystem. Deeper integrations with cloud storage, podcast hosting, YouTube, social platforms, project-management systems, creative applications, and automation tools would reduce the amount of manual work required after recording.

In terms of performance, reliability is extremely important because recordings cannot simply be recreated when something goes wrong. Uploading, processing, synchronization, rendering, and exporting need to be consistently fast and dependable. When a platform is being used for a real production schedule, even relatively small delays or technical issues can disrupt the entire workflow.

The pricing/ROI could also be stronger. Subscription pricing is easier to justify when the platform replaces several other tools. If producers still need separate applications for advanced editing, graphics, social-media production, project management, publishing, and other post-production work, the overall cost of the workflow increases quickly. I would like Riverside to provide more production capability within the subscription rather than requiring an ecosystem of additional paid services.

For support and onboarding, I would like to see a more hands-on experience for professional users. Instead of simply teaching users where features are located, onboarding could help someone design their complete production workflow—from pre-production and recording through editing, approval, publishing, promotion, and archiving.

Finally, AI/intelligence is probably the area with the greatest opportunity. AI should go beyond transcription, summaries, captions, and identifying clips. I would like an intelligent production assistant that actually understands the show, its format, branding, speakers, previous episodes, publishing requirements, and production standards. It could identify editing issues, recommend cuts, prepare multiple platform-specific clips, maintain brand consistency, generate metadata, assist with show notes, organize assets, and help move an episode through the entire production pipeline.

Overall, my biggest frustration is that Riverside has many of the pieces of a modern production environment, but it does not yet feel like a complete production house operating system. I would like to be able to start with an episode concept and move all the way through recording, post-production, approval, publishing, promotion, and archiving without constantly leaving the platform. Review collected by and hosted on G2.com.

I am not sure Review collected by and hosted on G2.com.

It may happen that Tidio's integrated chatbot could sometimes provide wrong answers, but considering it's an AI, it's outstanding. As it still does its job and helps us reduce the number of employees needed to provide support to all of our customers. Overall still really handy, and integrated new introduced tech to the AI market seamlessly. Review collected by and hosted on G2.com.

I'm grateful to Tidio as, so far, it has helped me so much with all the integrated tips that guide me on how to be a better employee and look even more professional than before. Review collected by and hosted on G2.com.

I haven't used Smartsupp long enough to find any major problems yet. I also haven't had a real customer chat yet, so I can't fully evaluate that part of the service. Some settings took a little time to find at first. Review collected by and hosted on G2.com.

Smartsupp helps me see how visitors use my online store in real time and gives customers an easy way to contact me if they need help. It is useful for a small webshop because I can see which pages visitors are viewing and where they came from. I have not yet had many customer chats, so I am still evaluating the full benefit of the chat feature. Review collected by and hosted on G2.com.

Birdeye offers a comprehensive suite of features, which can take some time for new users to learn and navigate. As with any robust platform, there’s an initial learning curve as you get familiar with its tools and capabilities.

That said, once you gain experience with the system, it becomes intuitive and highly effective. The time invested in learning the platform feels well worth it, since Birdeye delivers strong value through powerful analytics, streamlined workflows, and an improved ability to manage customer feedback and engagement. Review collected by and hosted on G2.com.

Many satisfied clients don’t usually take the initiative to leave a review, and manually asking for feedback can be time-consuming and produce inconsistent results. Birdeye makes this easier by automatically sending a text message or email after each client interaction—whether it’s a service appointment or a purchase—inviting customers to share their experience through a direct review link.

This streamlined process makes it simple for clients to leave feedback on platforms like Google, Yelp, and other industry-specific review sites. Since implementing Birdeye, we’ve seen a noticeable increase in both the number and the quality of reviews we receive. Clients are sharing more detailed comments, and many positive reviews now include photos, which provides even more insight into their experiences. Overall, this higher level of engagement has strengthened our online presence while also giving us valuable feedback to support continuous improvement. Review collected by and hosted on G2.com.

From a collections specialist point of view at iQor, the frustrations with Salesforce Service Cloud / Agentforce Service usually aren’t about whether it works they’re about how it feels to use under pressure.

One common dislike is how many clicks and layers it can take to do simple things. In collections, speed matters. When you’re trying to log a promise-to-pay, update a disposition, or move to the next account quickly, extra screens and validation steps can feel like they slow the conversation down instead of supporting it. Review collected by and hosted on G2.com.

From a collections specialist perspective at iQor, Salesforce Service Cloud / Agentforce Service is mainly solving the problem of fragmented, messy customer information and slow case handling which is a big deal in collections work. One of the biggest problems it fixes is having customer data scattered across different systems. Before tools like this, you might have billing info in one platform, notes in another, and interaction history somewhere else. Service Cloud pulls that into one place, so when a customer calls about a balance or dispute, you’re not wasting the first few minutes just trying to figure out what’s going on. Review collected by and hosted on G2.com.

While Podium is a powerful tool, the steep monthly pricing can be difficult for a local agency like Showery Insurance to justify if every feature isn't being aggressively utilized. Our biggest hurdle has been integrations, as the platform lacks deep, native connectivity with specialized insurance management systems like Applied Epic or AMS360, requiring complex workarounds. Additionally, the dashboard can feel cluttered for our agents, and the text format frequently struggles with sending the large PDF policy documents central to our workflow. We also found that the AI-assisted response tool lacks the specific industry nuance required for complex insurance terminology, requiring heavy manual editing from our team. Finally, while their support is helpful, the onboarding process lacked a deep understanding of the strict TCPA compliance and opt-in regulations unique to the insurance sector. Review collected by and hosted on G2.com.

Before Podium, Showery Insurance struggled with scattered client communication and an invisible online presence because our agents had to juggle multiple platforms and manually chase down reviews. Podium’s unified inbox and automated integration solved this by centralizing all text, web, and social inquiries into one dashboard while automatically triggering review requests the moment a policy is bound. Its high-performing text delivery completely eliminated the friction of telephone tag, allowing us to gather crucial client data and bind coverage in minutes rather than days. The resulting spike in our Google review volume drastically boosted our local SEO, delivering an undeniable ROI by driving a steady stream of inbound leads to our agency. Finally, features like AI-assisted draft replies and standardized templates have streamlined our onboarding process, allowing our team to handle high message volumes swiftly and professionally. Review collected by and hosted on G2.com.

I find the app takes a little time to load, especially when my internet connection is slow. It would also be better if it used less battery and data. Review collected by and hosted on G2.com.

GoTo Meeting makes it easy to attend meetings without being physically present. It helps with communication, screen sharing, and collaborating from different locations. It's easy to use, meetings run smoothly, and the video and audio quality are awesome. Review collected by and hosted on G2.com.

The overall experience is good for regular meetings, although there can be occasional issues depending on the internet connection or device being used. Some advanced collaboration features could also be improved to make it more suitable for larger corporate meetings and detailed project discussions. Review collected by and hosted on G2.com.

JioMeet helps me solve the problem of coordinating meetings with clients and internal teams, especially when we are handling multiple assignments at the same time. In my consulting work, I regularly need to discuss compliance matters, explain documents, take client inputs and coordinate on pending activities. JioMeet makes these discussions easier without requiring physical meetings. It also helps me save travel time, respond to client queries faster and keep communication more organised, which ultimately helps me manage client work more efficiently. Review collected by and hosted on G2.com.

Sometimes when managing larger guides or knowledge base content, finding specific settings or sections can take a little time in the beginning because there are many features available in the dashboard. I also noticed that a few pages may feel slightly slow while switching between different sections, but overall the platform works smoothly for regular educational and wellness content management work. Review collected by and hosted on G2.com.

It is helping me solve the problem of keeping educational guidance, onboarding information, and wellness related support content properly organized and easy to access in one place. Earlier, managing different health articles, patient instructions, seasonal wellness tips, and learning resources separately used to become confusing and time consuming during regular work.

Now it is much easier to create guides, knowledge base articles, checklists, and resource sections for educational health content and patient awareness information. Features like onboarding flows, AI support, searchable articles, and resource centers also help people find information more easily without needing repeated manual explanation every time.

It also helps while preparing educational material and guidance notes for students or learners because everything stays properly arranged and easy to update. Overall it saves time and makes health education and support related workflow more organized during daily work. Review collected by and hosted on G2.com.

Sometimes I find it takes extra effort to train the AI Agent, even after I’ve added all the information to the knowledge base. In my experience, training it with Questions & Answers works best, rather than simply dumping all the information in at once. Review collected by and hosted on G2.com.

I’m using the free version. I use the Jot Form Survey Builder, and it’s helping me frame surveys and receive feedback for my capability assessment. I’m also using AI Agents to engage with my website visitors as a first point of contact and help convert them into sales leads. Review collected by and hosted on G2.com.

One thing I learn pretty quickly is that a knowledge base isn't something you build once and forget about. If the product keeps evolving but nobody updates the documentation, search still works perfectly... it just starts finding outdated answers. We solve that by reviewing documentation as part of every sprint, and it's made a huge difference. The articles stay current, and people trust what they find because they know it's actually up to date. Review collected by and hosted on G2.com.

One experience really sticks with me: about a week before releasing a major update, I decide to look through the searches people have been making in the knowledge base. One question keeps showing up over and over again, but there isn't a single article that actually answers it. Instead of waiting for the release and letting the support team deal with the same question dozens of times, we write the documentation before the feature even goes live. A few days later it becomes one of the most visited articles in the entire knowledge base, and the number of support tickets on that topic is much lower than we expected. That's when it clicks for me. Good documentation isn't just there to answer questions after a problem shows up. Sometimes it prevents the problem from happening in the first place. Review collected by and hosted on G2.com.

The main thing I dislike is that some of the more advanced features and customization options could be better. Overall, the experience is good, but performance can sometimes depend on your internet connection, especially during longer meetings. Review collected by and hosted on G2.com.

Kloud Meeting meets my need for a simple, accessible platform for remote meetings and collaboration. It saves me time by making it easier to communicate with teammates, share information, and stay connected, without having to meet in person. Review collected by and hosted on G2.com.