Messenger Software

Google sheets is not always suitable for very large datasets or advance financial modelling compared to excel. also9 internet dependency can be an issues at times, and customer support response is average, Review collected by and hosted on G2.com.

it has helped us to improve collaboration and data accesiblity , earlier managing multiple version of financial reports in excel and emails was time consuming and confusing , now with real time collaboration in Google sheets, multiple team members can work on the same file without errors. it has reduced manual efforts , improved accuracy and made reporting faster, especially during month end and review cycles. it is a reliable and efficient tools for financial data analysis and reporting. it improves teamwork, saves time and keep financial data organised. Review collected by and hosted on G2.com.

One thing I don't like is that it can sometimes use a lot of system resources, especially during long meetings, which can make my laptop slow down. Occasionally, joining meetings takes a little longer than expected after an update, and some advanced features are only available on paid plans. Other than that, my overall experience has been good. Review collected by and hosted on G2.com.

Zoom Workplace has made it much easier to communicate and collaborate with my team, especially when everyone is working from different locations. It helps us hold meetings, share screens, discuss ideas, and stay connected without needing to be in the same office. It has improved communication, saved time, and made remote work much more efficient. Review collected by and hosted on G2.com.

One area where Microsoft Teams could improve is its performance. It can occasionally feel slow to load, especially when switching between chats, channels, and meetings. The search function also doesn't always return the most relevant results, making it difficult to find older conversations or files quickly. Review collected by and hosted on G2.com.

Microsoft Teams solves the challenge of keeping communication, collaboration, and file sharing in one place. Instead of juggling multiple apps for messaging, meetings, and document sharing, my team can do everything within Teams. This helps me stay organized, respond to coworkers quickly, and collaborate more efficiently throughout the day. Review collected by and hosted on G2.com.

I dislike that everything is an add-on. You have to purchase everything individually and it can get quite pricy. There are items like real-time reporting that should be included from the get-go but you have to pay to add it one. It feels like they just want to sell you another product rather than putting together plans that make sense for businesses. Some of the rules around SLAs and automation/triggers can be difficult to work with and many require doing odd things to make them work. Review collected by and hosted on G2.com.

For the cost this is a great option for those looking for something that is had a to of options. Review collected by and hosted on G2.com.

We are solving having numerous business lines and departments working in one system. We are figuring out how to build forms that give us actionable data and help to identify issues that we can take to our internal departments to work to decrease customers' need to contact Support for help. We are also solving the problem of separating our customer's individual help centers so we can share information across items that apply to everyone and those that are customer specific. Review collected by and hosted on G2.com.

Zoho Desk has a steep learning curve with confusing menus for new staff. It poorly integrates non-Zoho tools, relying on laggy third-party connectors. Core useful features are locked behind costly high-tier plans. Its mobile app lacks key functions, and email ticket sync often glitches, splitting message threads randomly. Official support replies slowly with generic template solutions. Review collected by and hosted on G2.com.

Zoho Desk solves scattered cross-channel customer messages and messy manual ticket handling. It unifies emails, chat and social queries in one workspace, uses automation to auto-assign tickets and track SLA deadlines. Built-in reports cut manual performance tracking, while its knowledge base lowers repetitive tickets. It boosts agent efficiency, speeds up customer replies and lets us monitor service quality clearly. Review collected by and hosted on G2.com.

At this time, there are no significant aspects of Qualified that we dislike. The platform has performed well for our use cases, integrates effectively with our Salesforce and Account Engagement (Pardot) environment, and has been easy for our team to adopt and manage. Review collected by and hosted on G2.com.

Qualified is helping us solve the challenge of identifying, qualifying, and engaging high-intent website visitors in real time. Prior to implementing Qualified, many website interactions relied on traditional form submissions, which limited our ability to immediately connect visitors with the right resources and sales teams.

By leveraging Qualified, we can automate lead qualification, route visitors more efficiently, and deliver personalized experiences based on visitor interests and behavior. This has helped improve engagement with prospective customers while ensuring our sales and marketing teams spend more time focusing on qualified opportunities. Review collected by and hosted on G2.com.

I don't like the change in plan features. When we signed up two years ago, we were given lots of new features and as they came out, new features were available to us and recently that has changed and it seems like what initially started as one price very quickly turned into every month there's extra fees involved.

As far as the fin chatbot, I don't like how much it hallucinates and gives people incorrect answers. Review collected by and hosted on G2.com.

Finn is allowing us to offer 24 seven support to our customers. It has given us the ability to have a much better knowledge Bass and easy to understand statistics and reports when compared to Zen desk. I enjoy how AI forward the company is but I also worry that sometimes these AI ideas and features are a little half baked. Review collected by and hosted on G2.com.

Only thing is that sometimes it foes not open , it opens in background. It is unreliable with MacOS and some of the features are not the best. The translation button does absolutely nothing, as it does not recognize speech and is constantly giving wrong traslatation. Review collected by and hosted on G2.com.

Webex Suite provides my own virtual meeting space, enabling easy collaboration and customer meetings without disruptions. It's rock solid, easy to use, and doesn't require frequent updates, allowing me to conduct serious technical meetings smoothly. It is easy to schedule a meeting, and that helps me a lot because I have multiple meetings during the day. Review collected by and hosted on G2.com.

The browser-based setup can be pretty heavy on system resources, which occasionally causes high CPU usage or fan noise on older laptops when running a long session. There are also moments where massive local files take a while to fully upload and process after a recording wraps, causing a bit of a bottleneck when we're ready to jump straight into editing. Review collected by and hosted on G2.com.

Riverside completely solves the logistical headache of trying to record a high-quality show with friends and guests scattered all across the country. Before, trying to collaborate across the US meant risking pixelated video, audio lag, and dropped connections ruining the natural flow of the conversation.

With Riverside, the physical distance doesn't matter anymore. Because it records everyone locally on their own devices, internet stability issues vanish. We can catch up, joke around, and record with friends anywhere in the US, and the final product sounds like we're all sitting in the exact same studio. It has completely removed the technical barriers to keeping The Rooted Crew Podcast connected, saving us a ton of frustration and hours of tedious cleanup in post-production. Review collected by and hosted on G2.com.

While Smartsupp is very effective overall, I think some advanced customization and integrations could be improved. In particular, having more flexibility in chatbot flows and deeper analytics would make the platform even more powerful for growing businesses. Review collected by and hosted on G2.com.

Smartsupp helps us solve the problem of missed opportunities and slow response times on our website. Before using it, many potential customers would leave without engaging. With live chat and automation, we can now interact with visitors in real time, answer questions instantly, and guide them through the decision process. This has improved our conversion rate, reduced bounce rates, and increased overall customer satisfaction. Review collected by and hosted on G2.com.

From a collections specialist point of view at iQor, the frustrations with Salesforce Service Cloud / Agentforce Service usually aren’t about whether it works they’re about how it feels to use under pressure.

One common dislike is how many clicks and layers it can take to do simple things. In collections, speed matters. When you’re trying to log a promise-to-pay, update a disposition, or move to the next account quickly, extra screens and validation steps can feel like they slow the conversation down instead of supporting it. Review collected by and hosted on G2.com.

From a collections specialist perspective at iQor, Salesforce Service Cloud / Agentforce Service is mainly solving the problem of fragmented, messy customer information and slow case handling which is a big deal in collections work. One of the biggest problems it fixes is having customer data scattered across different systems. Before tools like this, you might have billing info in one platform, notes in another, and interaction history somewhere else. Service Cloud pulls that into one place, so when a customer calls about a balance or dispute, you’re not wasting the first few minutes just trying to figure out what’s going on. Review collected by and hosted on G2.com.

The only thing I'd keep an eye on is the pricing. Once you start using more advanced automations or Lyro AI, costs can climb pretty quickly depending on how many conversations you're handling. It's not a deal-breaker, but it's definitely worth understanding how the limits work before you start scaling everything. Review collected by and hosted on G2.com.

A big part of my job is making sure clients can actually run their business without depending on us for every little thing. On most WooCommerce projects, we deliver the site, and it usually doesn't take long before the same questions start coming in: product availability, shipping times, payment methods, and other pre-sale questions. That's why we now include Tidio from day one and build automated replies using information that's already on the website. The difference is noticeable almost immediately. Clients are able to answer a lot of those questions on their own, and we stop getting requests to update pages or tweak content just because people keep asking the same things over and over. At this point, I don't really see Tidio as just another plugin. It's part of the solution we deliver because it keeps adding value long after the website goes live. Review collected by and hosted on G2.com.

My biggest concern is how quickly the AI world is changing and how hard it can be to stay on top of everything. Integration was also a bit of a hurdle; it took extra effort on my end to get everything set up properly and running smoothly. Review collected by and hosted on G2.com.

Centralizing our systems with Birdeye has been a major plus for us. It’s made things much easier because everything is in one place, so we can manage it all from a single spot. Review collected by and hosted on G2.com.

Sometimes when managing larger guides or knowledge base content, finding specific settings or sections can take a little time in the beginning because there are many features available in the dashboard. I also noticed that a few pages may feel slightly slow while switching between different sections, but overall the platform works smoothly for regular educational and wellness content management work. Review collected by and hosted on G2.com.

It is helping me solve the problem of keeping educational guidance, onboarding information, and wellness related support content properly organized and easy to access in one place. Earlier, managing different health articles, patient instructions, seasonal wellness tips, and learning resources separately used to become confusing and time consuming during regular work.

Now it is much easier to create guides, knowledge base articles, checklists, and resource sections for educational health content and patient awareness information. Features like onboarding flows, AI support, searchable articles, and resource centers also help people find information more easily without needing repeated manual explanation every time.

It also helps while preparing educational material and guidance notes for students or learners because everything stays properly arranged and easy to update. Overall it saves time and makes health education and support related workflow more organized during daily work. Review collected by and hosted on G2.com.

While Podium is a powerful tool, the steep monthly pricing can be difficult for a local agency like Showery Insurance to justify if every feature isn't being aggressively utilized. Our biggest hurdle has been integrations, as the platform lacks deep, native connectivity with specialized insurance management systems like Applied Epic or AMS360, requiring complex workarounds. Additionally, the dashboard can feel cluttered for our agents, and the text format frequently struggles with sending the large PDF policy documents central to our workflow. We also found that the AI-assisted response tool lacks the specific industry nuance required for complex insurance terminology, requiring heavy manual editing from our team. Finally, while their support is helpful, the onboarding process lacked a deep understanding of the strict TCPA compliance and opt-in regulations unique to the insurance sector. Review collected by and hosted on G2.com.

Before Podium, Showery Insurance struggled with scattered client communication and an invisible online presence because our agents had to juggle multiple platforms and manually chase down reviews. Podium’s unified inbox and automated integration solved this by centralizing all text, web, and social inquiries into one dashboard while automatically triggering review requests the moment a policy is bound. Its high-performing text delivery completely eliminated the friction of telephone tag, allowing us to gather crucial client data and bind coverage in minutes rather than days. The resulting spike in our Google review volume drastically boosted our local SEO, delivering an undeniable ROI by driving a steady stream of inbound leads to our agency. Finally, features like AI-assisted draft replies and standardized templates have streamlined our onboarding process, allowing our team to handle high message volumes swiftly and professionally. Review collected by and hosted on G2.com.

After using it for a while, we notice that screen-sharing quality depends a lot on the connection of whoever is presenting, especially during technical demos. It's not something that happens often, but we start sharing individual application windows instead of the entire desktop whenever possible. That small adjustment makes presentations much smoother and avoids unnecessary distractions. Review collected by and hosted on G2.com.

I still remember working with a client who was seeing an issue that nobody on our team could reproduce. Instead of spending the whole morning exchanging screenshots and long email threads, we jumped on a JioMeet call and asked them to share their screen while they walked us through the exact steps. At the same time, we were checking logs and comparing everything with our local environment. It didn't take long before we realized the issue only appeared under a very specific combination of user permissions that we'd never tested internally. The fix was ready later that afternoon, and what could've easily turned into days of back-and-forth was resolved in a single meeting. Since then, whenever something is difficult to explain over email, my first instinct is to jump on a quick call and see it happening live. Review collected by and hosted on G2.com.

One thing I learn pretty quickly is that a knowledge base isn't something you build once and forget about. If the product keeps evolving but nobody updates the documentation, search still works perfectly... it just starts finding outdated answers. We solve that by reviewing documentation as part of every sprint, and it's made a huge difference. The articles stay current, and people trust what they find because they know it's actually up to date. Review collected by and hosted on G2.com.

One experience really sticks with me: about a week before releasing a major update, I decide to look through the searches people have been making in the knowledge base. One question keeps showing up over and over again, but there isn't a single article that actually answers it. Instead of waiting for the release and letting the support team deal with the same question dozens of times, we write the documentation before the feature even goes live. A few days later it becomes one of the most visited articles in the entire knowledge base, and the number of support tickets on that topic is much lower than we expected. That's when it clicks for me. Good documentation isn't just there to answer questions after a problem shows up. Sometimes it prevents the problem from happening in the first place. Review collected by and hosted on G2.com.

One thing I dislike is that the interface can feel a bit dated compared to some newer collaboration platforms. Occasionally, joining meetings through certain network environments may require some troubleshooting. While the core features work well, some advanced collaboration capabilities could be improved to match competitors Review collected by and hosted on G2.com.

GoTo Meeting solves the challenge of conducting meetings and collaboration across different locations. It allows teams to communicate, share screens, and discuss projects without needing to be physically present. For me, it helps save travel time, improves communication, and makes it easier to connect with colleagues, clients, and stakeholders from anywhere. Review collected by and hosted on G2.com.

No real complaints so far

It covers everything we currently need for support and messaging

The only feature I would love to see added in the future is a voice AI agent for handling phone calls as well Review collected by and hosted on G2.com.

It handles the large majority of our customer support automatically.

Before Chatway, many basic questions from users required a human response. Now the AI agent answers most of them instantly by using our knowledge base. In practice it closes about 95% of incoming support requests on the website without our team needing to step in.

This reduces workload, speeds up response times for users, and lets our team focus only on the few cases that actually require human attention. It also keeps conversations from website chat, email, and Facebook in one place, which makes support much easier to manage. Review collected by and hosted on G2.com.

My honest feedback is that it met most of my expectations when I set it up as an integrated chatbot on my website. During testing, though, it seemed to keep repeating the same response, even to questions I had adjusted it to answer better. I’m still trying to understand more clearly how to set everything up properly. So far, I’d say it’s doing a good job overall, but it takes a bit of effort and some steps of training to get the results I’m looking for. Review collected by and hosted on G2.com.

It’s doing a fine job taking the front-line role of answering client and visitor inquiries on my website. Review collected by and hosted on G2.com.