Messenger Software

Offline access and advanced formatting in Docs could be improved for technical documentation, but overall it meets most engineering collaboration needs well Review collected by and hosted on G2.com.

it is a core tool in my daily workflow, it supports communication , documentation , collaboration and coordination across development teams. having everything connected in one ecosystem help reduce context switching and keep work moving smoothly. it improves team productivity , shortens development cycles, and enhances collaboration. overall it helps me focus more on development and problem solving instead of manual documentation and communication tasks. we integrated it with tools like Github, Jira and CI/CD platforms. which keeps development updates, issue tracking and documentation connected. Review collected by and hosted on G2.com.

This software can be demanding on system resources, particularly on older computers, which may result in slow startup times or noticeable lag during calls. Additionally, the interface is packed with features, which might overwhelm beginners when compared to more straightforward chat tools. Review collected by and hosted on G2.com.

Before using Teams, our conversations were spread out over emails, various chat applications, and meetings, which often made it difficult to keep track of everything. Teams brings all of these elements together by centralizing chat, calls, and collaboration within a single platform. This integration allows for smooth video conferencing, easy screen sharing, and real-time collaboration, helping distributed teams stay connected. Additionally, features such as meeting recordings, transcripts, and task assignments help minimize repetitive discussions and boost overall productivity. Review collected by and hosted on G2.com.

The desktop app tends to update frequently, and I find it frustrating when it decides to update right as I’m about to join a meeting. My PC also becomes noticeably slow whenever I open Zoom. Additionally, I’m not a fan of having to manually share the audio from a specific page every time I share my screen; I wish this process were automatic. Review collected by and hosted on G2.com.

Connect & Meeting my supervisor virtually for feedback when we are not in the office. Also, brainstorming together on the whiteboard. Review collected by and hosted on G2.com.

Setting up your help desk can be daunting given the complexity of many software solutions. Advanced users might observe that some features are more limited than in other systems, especially when it comes to CRMs and the constraints on fieldsets. Nevertheless, even with these limitations, we have managed to resolve every issue we've encountered so far. Review collected by and hosted on G2.com.

Bringing together our CRM, sales tools, billing system, and team communication platform into a single suite is something I haven't seen offered at this price point or with such straightforward implementation from any other competitor. Zoho Desk truly excels when used alongside the rest of the Zoho suite, and the integration works seamlessly. The time savings alone more than cover the cost, making it a worthwhile investment. Review collected by and hosted on G2.com.

Nothing, it really meets my needs :))))) Review collected by and hosted on G2.com.

Smartsupp solves slow customer response and lost sales opportunities by enabling real-time chat on the website. Automation reduces repetitive work, while visitor insights improve reply accuracy. This results in faster support, higher conversions, and lower operational effort. Review collected by and hosted on G2.com.

What I dislike is Accuracy on niche/specific questions is lower Fin depends a lot on how well your help‑docs / knowledge base cover a topic. If your content isn’t clear, detailed, or well‑structured, Fin may misunderstand or give incomplete answers. Users report that for edge‑cases or very particular product questions, Fin sometimes “hallucinates” or has to be rescued by a human. Review collected by and hosted on G2.com.

Problems that Fin is addressing is High volume of repetitive / low‑complexity support requests. Many support teams spend a lot of time handling “obvious” or frequently asked questions: order status checks, refunds, basic product usage, billing, etc. These take up agent bandwidth, slow down response times, and add cost. Review collected by and hosted on G2.com.

It requires a lot of cross-functional collaboration to ensure that your company is getting the most out of the platform. The biggest hurdle may be your own company's culture Review collected by and hosted on G2.com.

Qualified is helping us proactively reach out to visitors on our website and helping convert them to meetings and also direct them to the relevant pages they're looking for. This has allowed us to reclaim time for our inbound SDR team and refocused them on priority activities. We also use Piper to monitor the website during off-hours and it has done an excellent job of proactively surfacing information and converting meeting requests. Review collected by and hosted on G2.com.

In my experience, I haven't encountered any disadvantages when using the Zendesk tool. Review collected by and hosted on G2.com.

With Zendesk, we were able to keep track of everything, starting from receiving calls to creating detailed records. The tool allows us to set the appropriate disposition for each case, such as marking it as pending, solved, or pending for a manager. Thanks to Zendesk, we have resolved many tickets efficiently and can easily find and send updates to our customers. As customer service representatives, it is important for us to provide resolutions, and this tool helps us do that effectively. Review collected by and hosted on G2.com.

I was lied to during the onboarding about being able to cancel the program easily. They still sent me to collections to collect the full amount of the contract, even after I had issues. Podium doesn't care about small businesses and doesn't take accountability for their actions. Podium didn't solve any problems for my company and caused issues by porting out my main business line without explaining the repercussions, leaving me without a business line for weeks. Customer service was no help; when I tried to resolve the issue on a Saturday, the rep said they didn't work then, and it took two weeks to get tech support. Their terrible customer service and lies were continuous, and the initial setup was absolutely terrible, with no clear explanations. I wouldn't recommend Podium to anyone. Review collected by and hosted on G2.com.

Podium didn't solve any problems for my company. It did not provide any benefits and caused issues, like losing our business line, which hurt my business. The customer service was unhelpful, especially when scheduling problems occurred with support. Review collected by and hosted on G2.com.

The integration between the Salesforce ecosystem and other clouds is not always as simple or included as I expected. Additionally, the initial startup was not very easy; it took about a year to get up to speed and involve all the stores in the data acquisition phase. Review collected by and hosted on G2.com.

It is necessary, at least for the implementation part of the solution, to consult a certified Salesforce partner to use the recommended best practices to avoid future problems. An important aspect during implementation is the choice of the data model to use, and having a clear understanding of which external tools you want to connect via API. The advice, if possible, is to use the Salesforce ecosystem as much as possible to have immediate and secure integrations. For example, by using Marketing Cloud as a marketing tool rather than other tools, data integration is quick and secure, avoiding the exchange of Excel files with sensitive data for data updates. Additionally, it is possible to schedule triggers based on customer behavior by integrating interactions across all systems. With the latest development of Salesforce (CDP), it is also possible to create customer groups that can be used both in Marketing Cloud and on Commerce Cloud using both navigation data and social data. Review collected by and hosted on G2.com.

Unify the customer's information in one place, making everything I need to know easily accessible. Review collected by and hosted on G2.com.

We have used UserGuiding for bettering customer service and also as a digital adoption platform and it delivers well. Review collected by and hosted on G2.com.

We have been using UserGuiding as our business digital adoption platform and it works perfectly. It has also been awesome when it comes to bettering our customer self-service and it has lead to increased customer retention which is a plus for our business. Review collected by and hosted on G2.com.

the overall platform is good, but the UI still feels slightly old compared to Zoom or google meet, whenever i try to switch between screen share and application share, there is a small lag. Review collected by and hosted on G2.com.

it has been help us run daily analytics stand up meetings, stakeholder discussions, and dashboard walkthrough without any issues, the noise cancellation and stable audio make it easier for me to present detailed report even when working from home. it also support secure internal meetings, which is important because we discuss sensitive business metric , customer segments and financial dashboards. Review collected by and hosted on G2.com.

The Birdeye platform does have a bit of a learning curve. I also wish it offered the ability to create new listings, as currently, there is some manual work involved. Review collected by and hosted on G2.com.

Birdeye is solving the problem of inconsistent and outdated business listings across multiple online directories. Managing listings manually is time-consuming and makes it easy for incorrect information—like hours, addresses, or phone numbers—to slip through.

By using Birdeye, I’m able to manage all of our business listings from one place and keep our information accurate and consistent everywhere it appears online. This improves our visibility in local search, reduces customer confusion, and helps ensure potential customers can easily find and contact us.

Overall, Birdeye saves me time, gives me confidence that our listings are always up to date, and directly supports better local discoverability and customer trust. Review collected by and hosted on G2.com.

One of the main feature of tidio is its chatbot automation and this feature cannot be accessed in the free plan also the trial version period of tidio is also short. It is only of seven days and this much less time is not sufficient to learn about each and every feature of such kind of advanced customer support tool. So, new users are forced to buy it's subscription plan without any other option. Review collected by and hosted on G2.com.

The software is completely developed around customer help, support and retention. It has multiple features related to customer service, ticket automation, e-commerce, helpdesk etc. We use this tool on a daily basis to connect with all of our clients and also follow up our new leads that are interested in our services and contacted us through our website. Review collected by and hosted on G2.com.

We originally wanted a platform that we could protect behind a single sign-on that our competitors would not be able to access and this was not an option, but they did have the ability to integrate in our own portal pretty easily which we decided was the best route to go. Now it is securely hidden behind logins we help our customers create. Review collected by and hosted on G2.com.

Helpjuice helped us consolidate all of our internal and external help documentation. You can have one article that is both customer facing AND internal with the use of internal commentary blocks you can add into an article. Our customers have all of the answers to their issues and how to use the software while all of our internal teams have the answers they need quick using the Helpjuice browser extension. Review collected by and hosted on G2.com.

Lately, the Sent feature has not been functioning as expected and no longer separates my personal sent messages from All Sent, which can be quite confusing. Review collected by and hosted on G2.com.

Missive solves the problem of having emails, tasks, and internal communication spread across multiple platforms. In my role, I primarily work within shared inboxes, responding to customer queries and managing follow-ups. Being able to link tasks directly to emails, as well as track wider team tasks within the same system, has created a centralised hub for my work. This has benefited me greatly, as it reduces the need to switch between different tools, keeps communication and accountability in one place. My workflow has since become more efficient! Review collected by and hosted on G2.com.

Sometimes I run across issues with connecting customer accounts or merging accounts, but I think that's more of a user error than the system itself in the design. Review collected by and hosted on G2.com.

I use Gladly to efficiently connect with customers, centralizing order information and conversation history in one place without navigating different systems. Review collected by and hosted on G2.com.

One thing is that some useful features are limited in the free version such as longer meeting durations or advanced controls & Compared to some other tools customization options are also limited and its Sometimes when the internet is weak the video quality drops quickly which can affect important meetings. Review collected by and hosted on G2.com.

It's solves a problem of quick and reliable online communication and It helps me attend meetings, interviews, and team discussions without any technical complexity.Because it integrates well with Gmail and Google Calendar, scheduling and joining meetings saves a lot of time and effort. Review collected by and hosted on G2.com.

One thing I’m not fully satisfied with is that the customization options are still a bit limited -- I’d love to have more control over the chat widget’s design and behavior. Review collected by and hosted on G2.com.

Chatway has solved the problem of slow customer communication for me. It helps me respond to inquiries in real time, improves customer satisfaction, and makes it much easier to manage conversations from different channels in one place. It’s definitely increased my efficiency. Review collected by and hosted on G2.com.

The free version works well for daily use, but there are some limits. You can only have a certain number of contacts, dashboards, reports, and email templates. Some advanced features and integrations are only available on paid plans. For now, it’s fine, but it could feel limiting as your needs grow. Review collected by and hosted on G2.com.

HubSpot Service Hub helps me manage all my customer communications in one place. With the shared inbox, I can easily track emails, live chat messages and form submissions without missing anything. The ticketing system allows me to organize customer issues, assign tasks, and follow up efficiently. Forms and automated emails help me gather information and respond to inquiries faster. Overall, it keeps my workflow organized, saves time and ensures I can respond to customers promptly, which improves the quality of support I provide. Integrating with Microsoft Teams adds an extra layer of convenience, letting me stay updated on customer interactions without switching apps. Review collected by and hosted on G2.com.