Messenger Software

What i dislike about Google Workspace is Storage Management

Storage is shared across services like Google Drive and Gmail, so it can fill up quickly, especially for teams handling large files.

Limited features vs desktop tools:.

Compared to apps like Microsoft Excel or Microsoft Word:

Google Sheets has fewer advanced formulas, macros, and data tools

Google Docs lacks deep formatting and layout controlInternet dependency

Works best with internet

Offline mode exists but is limited and sometimes unreliable. Review collected by and hosted on G2.com.

Working with email attachments often leads to multiple versions of the same file. With Google Docs, Google Sheets, and Google Slides, everyone works on a single live document with automatic saving and version history.

Benefit: No more “final_v3_updated_final” files — improved accuracy and time savings. Review collected by and hosted on G2.com.

Sometimes the UI/UX feels cluttered when switching between chat, meetings, and phone. Integrations with some LMS platforms are missing, which makes posting recordings manual. Performance dips on older laptops during big group calls. Pricing for Pro is a bit high for students without discounts. Onboarding could explain AI features better. I didn’t know smart recordings existed until weeks later. Review collected by and hosted on G2.com.

Zoom Workplace solves the problem of scattered tools for classes, group projects, and notes. With good UI/UX, I can jump between chat, calls, and recordings easily. Integrations with Calendar and Slack keep everything in one place. Performance is steady, so long study sessions don’t crash. Pricing works for my budget, and onboarding was smooth. AI features like transcripts and summaries save me hours when revising lectures. Review collected by and hosted on G2.com.

Microsoft Teams can sometimes feel sluggish, especially when I’m switching between chats, meetings, and different channels. In busy teams, notifications can quickly become overwhelming, and locating older messages or files isn’t always straightforward. The interface can also feel complicated for new users, and occasional audio, video, or connectivity problems can disrupt meetings. On top of that, some advanced features and integrations require additional configuration or licensing, which can drive up overall costs. Better performance, simpler navigation, and more efficient search and notification controls would significantly improve the overall user experience. Review collected by and hosted on G2.com.

Microsoft Teams helps solve communication and collaboration challenges by bringing chats, video meetings, file sharing, and team discussions into one centralized platform. It reduces the need for lengthy email exchanges and makes it easier to coordinate with colleagues across departments and locations.

Communication & Collaboration: Quick messaging, group chats, and video meetings help teams resolve queries faster and keep everyone aligned.

Productivity: Integration with Microsoft 365 applications such as Outlook, Word, Excel, and SharePoint makes it easier to share documents and collaborate in real time.

HR & Team Management: It supports interview coordination, onboarding discussions, employee announcements, policy communication, and daily team updates.

AI & Intelligence: AI-powered features can help summarize meetings, identify action items, and reduce the time spent reviewing discussions, depending on the available plan and configuration.

Cost & ROI: Consolidating communication and collaboration tools can reduce the need for separate applications and improve overall productivity.

Overall, Microsoft Teams helps me save time, improve coordination, maintain better communication records, and collaborate more effectively with colleagues. Review collected by and hosted on G2.com.

Keeping triggers and automations consistent across both brands took more care than I expected, built a rule for one brand once and completely forgot to mirror it over to the other, which caused a small inconsistency in how tickets got auto tagged for a few weeks before I caught it. Review collected by and hosted on G2.com.

Customers genuinely can't tell they're being supported by the same team behind two different storefronts, which was exactly the point. Agents working from one unified queue instead of switching tools has also kept training simple, new hires only learn one system regardless of which brand's tickets they end up handling. Automation consistency across brands needs real attention though, it's easy to build something for one and just forget the other exists. Review collected by and hosted on G2.com.

The agent needs ongoing tuning. Some visitors use it for off-topic or work-related questions with no buying intent, so you need to set up guardrails and monitor early on. Junk conversations can also flow into your marketing automation platform, so plan for filtering on your side. Review collected by and hosted on G2.com.

We use Qualified as an AI SDR to engage website visitors in real time, qualify them, and route known leads and prospects toward the right next step. Within the first few days we saw hundreds of conversations, a meaningful share from known leads. It gives us visibility into website intent that we didn't have before. Review collected by and hosted on G2.com.

Overall, there isn’t much to dislike. The only minor issue we’ve run into is the Turkish localization, where a few translations are missing or a bit imprecise. That said, it’s not critical and hasn’t affected our day-to-day use of the platform or our efficiency. Review collected by and hosted on G2.com.

Zoho Desk streamlines and automates support communication for our boutique MSP, covering interactions with both clients and infrastructure providers. The ability to message vendors directly within the app, then link those conversations as child tickets to the main customer issue, has significantly simplified our workflow and keeps all the technical context organized in one place. Review collected by and hosted on G2.com.

One thing I dislike is that the interface can feel little lag especially when switching between meetings, messaging, it also feels complex to navigate specific item and can take more time to navigate certain settings. Performance is the main issue sometime when handling multiple features at the same time. Review collected by and hosted on G2.com.

Webex Suite helps solve the problem of using separate tools for meetings, messaging, calling and collaboration. Having these features in one platform makes it easier to communicate with teams, share information and manage day to day work. It also reduces the need of switch between different applications and helps keep communication more organized. Review collected by and hosted on G2.com.

Sometimes Fin can be repetitive in the way it handles a conversation, which can make the interaction longer than necessary. By the time the conversation is handed over to the human queue, there can be a lot of chat history for us to go through before we can understand the issue and assist the customer. It would be helpful if Fin could keep conversations more concise and avoid repeating information that has already been provided. Review collected by and hosted on G2.com.

Fin helps handle common and straightforward customer queries by providing quick answers without requiring a human agent to step in immediately. This reduces the volume of repetitive questions reaching the support queue and gives us more time to focus on complex issues that require investigation or a more hands-on approach. It also helps customers get answers faster, especially outside of our team's working hours. Review collected by and hosted on G2.com.

What I find challenging about Salesforce Service Cloud is its complexity during setup and customization, particularly for beginners. Certain advanced features require extra training to use effectively, while licensing and implementation can be expensive. The platform can also feel overwhelming to navigate at times, and managing integrations or resolving technical issues requires specialized expertise. Review collected by and hosted on G2.com.

It addresses challenges like handling customer inquiries from different channels, reducing manual case tracking, and improving response times. It brings customer information together in one place, automates routine tasks, and offers real-time insights into support operations. As a result, it helps increase team efficiency, resolve cases faster, streamline workflows, and provide a more consistent customer experience. Review collected by and hosted on G2.com.

At times, I’ve run into crashes or generally buggy days, but that’s honestly to be expected when you’re working with any recording platform. Review collected by and hosted on G2.com.

Over the years, they’ve evolved in a way that now covers almost all of my podcasting needs. I can do pretty much everything from one platform, and I really love that. Review collected by and hosted on G2.com.

The price would be more friendly for start. We just start our eshop with low cashflow. Review collected by and hosted on G2.com.

Quick communication with customers to satisfy their requirements. Review collected by and hosted on G2.com.

It may happen that Tidio's integrated chatbot could sometimes provide wrong answers, but considering it's an AI, it's outstanding. As it still does its job and helps us reduce the number of employees needed to provide support to all of our customers. Overall still really handy, and integrated new introduced tech to the AI market seamlessly. Review collected by and hosted on G2.com.

I'm grateful to Tidio as, so far, it has helped me so much with all the integrated tips that guide me on how to be a better employee and look even more professional than before. Review collected by and hosted on G2.com.

It would be incredible if Birdeye could feed updated information back into our scheduling software. For example, if an email bounces back as non-deliverable, I’d love for it to be flagged or marked in some way so our team knows to update it the next time we interact with that client.

The only other thing I haven’t loved is that, when we were interested in adding mass texting capabilities, we discovered our initial integration wasn’t sufficient. We tried to update our integration using an SFTP file transfer; however, there wasn’t a quick or simple way to filter the necessary data from our software into the correct format to support further integration. Review collected by and hosted on G2.com.

Birdeye has given our seven locations the ability to consolidate social media, email campaigns, review requests, and online inquiries/leads in one place. It saves us hours each week by automating review requests nightly, letting us create social media posts and schedule them across multiple platforms for all locations at once, and enabling us to communicate with online inquiries/leads in real time. It's easy to use and is customizable to fit our needs. Review collected by and hosted on G2.com.

Had some clunky experience with the VoIP phone systems shortly after the stellar onboarding. I don't think their account management staff were properly trained on their products or we had some new reps on our account who didn't have a full grasp of the products they were repping. It got better. Review collected by and hosted on G2.com.

Text messaging with our customers, VoIP services, AI Chat bot, Online review management...I'm sure there are others I'm missing. It has been overall a great partnership. Review collected by and hosted on G2.com.

I feel like there are some features missing in GoTo Meeting that could be improved. I wish there was a way to sell products and services during the webinar while I'm live. Also, things could move a little faster during the calls. Setting it up initially was also very complex, which was a bit of a hurdle to get started. Review collected by and hosted on G2.com.

GoTo Meeting simplifies webinars for me, handling emails, follow-ups, and recordings smoothly. I love how easy it is to operate webinars and stay in contact with attendees. The whiteboard and presentation features are great too. Review collected by and hosted on G2.com.

I do not like that sometimes JioMeet has a lag in audio or video when there are network issues as compared to established international brands. Apart from that, I feel that the system is somewhat limited in terms of the overall ecosystem and the number of third-party applications that can be integrated into it. Review collected by and hosted on G2.com.

We were having trouble with disjointed remote communication and the high cost of maintaining multiple software subscriptions to run internal meetings, calls, and training sessions. With JioMeet, we can now host all kinds of meetings and client presentations smoothly in one place, which has also led to significant savings on our monthly software subscriptions. Review collected by and hosted on G2.com.

Like most AI tools, it takes a bit of time to get used to setting up rules for tricky or unexpected questions. It would be great to have simpler, more precise controls for choosing how the AI handles questions it doesn't recognize. Review collected by and hosted on G2.com.

Before using Jotform AI Agents, we spent a lot of time manually answering repetitive user questions and guiding people through forms. Now, the AI handles initial inquiries instantly and collects necessary details without our team having to step in every time. It saves us hours every week and speeds up our response times. Review collected by and hosted on G2.com.

No real complaints so far

It covers everything we currently need for support and messaging

The only feature I would love to see added in the future is a voice AI agent for handling phone calls as well Review collected by and hosted on G2.com.

It handles the large majority of our customer support automatically.

Before Chatway, many basic questions from users required a human response. Now the AI agent answers most of them instantly by using our knowledge base. In practice it closes about 95% of incoming support requests on the website without our team needing to step in.

This reduces workload, speeds up response times for users, and lets our team focus only on the few cases that actually require human attention. It also keeps conversations from website chat, email, and Facebook in one place, which makes support much easier to manage. Review collected by and hosted on G2.com.

The main thing I dislike is that some of the more advanced features and customization options could be better. Overall, the experience is good, but performance can sometimes depend on your internet connection, especially during longer meetings. Review collected by and hosted on G2.com.

Kloud Meeting meets my need for a simple, accessible platform for remote meetings and collaboration. It saves me time by making it easier to communicate with teammates, share information, and stay connected, without having to meet in person. Review collected by and hosted on G2.com.

Everything is nice. Maybe a little bit improvement on the dashboard UI can be made. Review collected by and hosted on G2.com.

It helps us with converting visitors to qualified meetings. It captures intent users by contextual nudges on the website. Review collected by and hosted on G2.com.