The video conferencing tool has been the best. I have used it many times for my official work as well as personal uses with family. The clarity is very good. Review collected by and hosted on G2.com.
The amount of data that is being spent is quite high. This can be felt especially when using the mobile phone app. Review collected by and hosted on G2.com.
I have been using skype for contacting within the office as well as some external colleagues. Review collected by and hosted on G2.com.
It meets all the key requirements for coordinating meetings.
The user interface is good Review collected by and hosted on G2.com.
Doesn't have instant chat box as a appilication Review collected by and hosted on G2.com.
To review client CAD data Review collected by and hosted on G2.com.
We had issues with a similar company that would filter out emails from our customers. We are happy that LiveAgent uses a different spam filter so we can now get all of our customer's emails. Review collected by and hosted on G2.com.
This is a small thing, but I feel like LiveAgent doesn't have the cleanest looking setup. But it functions the way we need it to so it's ok! Review collected by and hosted on G2.com.
If you're considering LiveAgent, my advice is to take the time to figure out how to implement the features they have. It's not super intuitive for some of them, but it makes the service more worth it if you take the time to figure it out. Review collected by and hosted on G2.com.
We had issues with a past company that marked our domains as spam so we couldn't get all of our customer's correspondence. LiveAgent has corrected that issue for us. We've also liked using the auto reply for times we are out of the office. Review collected by and hosted on G2.com.
Convenient as heck, We use it for chats and sometimes we lose business bc its down for a while but other than that i enjoy it Review collected by and hosted on G2.com.
iphone users cant always insert pictures Review collected by and hosted on G2.com.
its user friendly no matter the size of your business Review collected by and hosted on G2.com.
Customer service issues Review collected by and hosted on G2.com.
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with you
Everything about FreshDesk is so easy and user-friendly. Implementing FreshDesk made a huge impact on our business. I don’t know how we managed without it.
Setting up the portal is so simple, and the agent portal is very intuitive. Designing basic workflows with Dispatch’r and customising notification e-mails was borderline addictive.
The customer service is like nothing I’ve ever experienced, rapid responses packed with useful information and friendly and helpful staff Review collected by and hosted on G2.com.
We trialled this product on the free package and were caught offguard by the inability to whitelist the email notifications. Fortunately we were able to resolve this very quickly. Review collected by and hosted on G2.com.
Do it. Do it. Do it Review collected by and hosted on G2.com.
The way we use FreshDesk is slightly unorthodox. Our consultants request invoices to be raised by our invoicing team through the ticket system. We get to monitor response times and individual KPIs on our invoicing team and our consultants get the peace of mind of being able to track their ticket progress Review collected by and hosted on G2.com.
Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.
Podium makes it really easy for us to reach our customers via text. Our response value is so much quicker with Podium than with a normal email. Review collected by and hosted on G2.com.
Nothing! We love Podium and would recommend it to everyone! Review collected by and hosted on G2.com.
Podium is a must have for anyone wanting to reach their customers in a meaningful way. We have gotten so many more responses using this system than with traditional means such as phone calls, emails, and regular mail. We have found our customers are very responsive to text messages and are able to collect balances, have conversations, and make sales all through the platform. I would highly recommend trying Podium for your business! It is an essential tool that we could not live without! Review collected by and hosted on G2.com.
We use Podium to contact delinquent customers via text message. We are much more likely to receive messages back from customers when using Podium than with other traditional means like phone calls and emails. Review collected by and hosted on G2.com.
It fits perfectly with my work system, and jelps us to focus on two main approaches, customer service and further enchance our product, raising the quality of service we offer in relation to our customers to another level. It provides us with incredible tools that allow us to optimize all our work, both individually and in groups, setting up a collaborative work thanks to a chat with real-time messaging and the transfer of files in a simple way. It allows us to automate various CRM processes, billing, project management, documents, including viewing the client's profile, with comments, chats and subscription reports. One of the things that we like the most is to be able to analyze the different complaints, problems or comments that our clients may have through the collection of data with forms, in order to take care of each case in particular and attend to all the doubts they have. It encompasses and systematizes all the worh so that each action is quick and easy. It enhances the messaging system, so that there is always a correct flow of the message, it is possible to manage telephone calls, chats in networks and record them or keep them in a waiting queue if necessary. Review collected by and hosted on G2.com.
So far the whole system has seemed comfortable to me, each tool is a ideal to perform every function I need, however, I would like ther to be more customization features where it is possible to adjust the color and design so that the experience is much more comforting. Review collected by and hosted on G2.com.
Improve your relationship with customers thanks to Zoho Desk, with great functions and automation of all work. Review collected by and hosted on G2.com.
We doubled the benefits we previosly obtained by paying attention to what our clients need, thans to Zoho Desk that allows us to focus on the smallest things, as well as automate various functions of billing, claims assistance, as well as manage our work time thanks to the different organizational and planning functions of business tasks. Communication is vital for our company, where all team members can work collaboratively, by achieving these results our effort will be reflected in the satisfaction of our customers, improving our service and treatment of each of them, the business relationship encourages strong ties and excellent results. Review collected by and hosted on G2.com.
Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
The back end management system is extremely user friendly and takes little to no previous training to figure out. You are also able to download the app to your phone for on-the-go customer support when not in the office. This is extremely useful and helps us maintain 24 hour support as best as possible. Review collected by and hosted on G2.com.
I dislike that when responding to a chat, if the person gets off the website, your message gets erased. Then when they jump back on your website, you have to restart typing that message from the beginning. It would be helpful if the message didn't get erased and we were able to continue the message as the customer jumped back on. Review collected by and hosted on G2.com.
We are better connecting with our customers and answering questions they may not be able to find the answers for. We are providing fast and reliable support through Zendesk Chat. We are improving our conversion rate with chat as we are able to quickly respond to any potential roadblocks in the sales process. Customers are happy with our high level of support and keep coming back when looking for products in our industry. Review collected by and hosted on G2.com.
Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer
What I love most about BirdEye is their level of commitment to their customers, their innovative approach & how quickly they can make changes to support business need. Everyone I have worked with at BirdEye, including their COO and CEO has been exceptional. They understand what it takes to steer social reputation and are true partners in helping obtain business goals & drive desired outcomes. Review collected by and hosted on G2.com.
I haven't found anything that I dislike yet. Review collected by and hosted on G2.com.
Think big! The CEO and COO of BirdEye (Naveen & Neeraj) are product innovators and will tailor the tool to fit your business need. If you don't see something you want, make sure to tell them because they have been able to implement development changes really quickly to support our needs. Review collected by and hosted on G2.com.
We have not put focus or resources into managing our social reputation. We are struggling in terms of our star ratings on review sites and also in our overall brand reputation (directly affecting traffic and sales). We have been challenged with being about to understand what the root cause of this is in our 300+ locations and have also struggled with presenting real-time data to the chain that is consumable and actionable.
We rolled out a pilot in 32 locations and saw immediate and sustained improvement in both star ratings, number of reviews and overall brand reputation. We saw such great improvement within a few weeks that we are accelerating our plans to roll to chain.
We have learned a lot relative to root cause down to the individual store level that has allowed us to provide targeted and specific coaching & training. Through the BirdEye tool, we can also see our competitor’s ratings and how we benchmark against them. We also can track our response time and work right in the BirdEye tool which is much for efficient that leveraging multiple tools on every different review site to respond to customers. We also have great reporting that can be rolled up on an enterprise level or boiled down to the store level. Knowledge is power! Review collected by and hosted on G2.com.
It is our main foundation in terms of online support and attention, with which we support and forge our sales process. Since we implemented it to the company's system, it has provided us with very remarkable benefits, with which we offer better interaction with customers, in addition to this it allows us to have total control of the functions, to adapt it to our way of working. Its interface allows us to understand where our clients need help, and allows us to communicate better without a large investment of time. Both of these features help us provide better customer service. Review collected by and hosted on G2.com.
The interface is not the most sympathetic and innovative, some other options of its kind are more innovative and more modern, this makes it look a bit outdated because it is visually outdated for us it does not turn out to be something very important, because the interest is focused on the functions and results we obtain with this software, which were the main reason and motivation for integrating it into our company, and since then it has not disappointed us, it has given us the results we expect. Review collected by and hosted on G2.com.
It is a potential software for any company, thanks to its adaptability, with which it is possible to implement it very easily on the web server of your choice, allowing you to use an installation with a pre-designed configuration that can be done with just a few few very simple steps. It is very flexible, it can be customized quickly with step-by-step guides and assistants, which does not require high technical knowledge to do it, and therefore any member of the staff can do it. Review collected by and hosted on G2.com.
We strengthen the privacy security of consumer-related data, allowing us to archive it so that it remains on the server, which is truly difficult. We do not deserve to work with cookies to detect masked IP addresses, ensuring that they comply with the necessary data security and privacy regulations. Review collected by and hosted on G2.com.
I think that Whereby values simplicity, it's quick, easy and to the point. All you have to do, if you are the host, is create an account, generate a link and you are ready to start talking in the video conference. The attendees have an even easier way to join, they just have to click the link you have given them, no accounts, no downloads, truly minimalistic. The links you have created can also be given on the phone as the links are very simple to say and share, they are a bunch of jumbled numbers. The meeting holds up to 50 people which more than enough for my 30 student class. Chat is also available to the students who can't afford a microphone. It is feature-packed but remains very easy to use. Review collected by and hosted on G2.com.
The screen sharing feature is a huge problem as it is almost never reliable. The screen that is being shown can cut out, lag, or have it's audio jumbled/removed. My students have complained a lot about this and how it is affecting their learning as most of the information is seen through that feature. I have tried resetting, reloading and restarting to no avail. However, I did managed to fix it by messaging support but it took them 2 weeks to respond which is not a good sign of good customer support. Review collected by and hosted on G2.com.
Whereby is a very useful video conferencing tool that can be used by anyone due to its ease of use. Apart from screen sharing, Whereby is perfect in every criteria of a video conferencing application. Not needing to download it, puts your students and yourself in a better standpoint in computer security. It's ease of use makes it easier for students and yourself to navigate and fully grasp the features of this amazing technology. Review collected by and hosted on G2.com.
A benefit that both my students and myself see as a great one is the recording feature. I am able to record sessions of video conferencing with ease which is something I don't see many platforms having. Students can go back to recordings and check out some of the information that they may have forgotten and/or necessary for the assignment/exam. I also go back to see what I have taught and what I have yet to cover. Review collected by and hosted on G2.com.
It helps to have a very important and positive efficiency for my clients because it provides an exclusive support with help desk. It has really determined a logical way to replenish a good service, it works perfectly with a very complete system of tickets and live chat. Review collected by and hosted on G2.com.
I would like the software to be much cheaper, you have more expensive plans than other software from your competition. Review collected by and hosted on G2.com.
A great software that offers an incredible service. Definitely the software has given a good attention to the public, I suggest that they acquire it and can enjoy all its tools to have a great advantage. Review collected by and hosted on G2.com.
The program helps us to have a very clean support and with incredible dynamics, it has really been a great success to grant an experience that intensifies the way of getting communication and resolution of doubts to important clients. It justifies the quality and time in several sequences in the help desk, the company is satisfied. Review collected by and hosted on G2.com.
HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them
I like that I'm able to integrate the knowledge base articles and chat bot on my help center website. I like being able to support different ticketing pipelines. I enjoy the fact that tickets are associated with company records which helps give a 360 of how a customer is doing. Review collected by and hosted on G2.com.
I don't like the separation of the chatflows from the ticketing pipelines, it's not easy to tell when a new chat is in, even with the notifications. I don't like that I can't precisely pinpoint who I want to send a survey to without several filters, and even when I add the right filters I still might get a list with 0 records. I think the service hub is missing a customer success component. Review collected by and hosted on G2.com.
Hubspot service hub is helping us keep track of customer service requests, feature requests, and bug tickets. It's helping us organize customer information and customer feedback all in one place. Review collected by and hosted on G2.com.
UberConference needs just an email contact information, it's straightforward, and the sound quality is quite good; even for the new attendees, it's easy to share the screen. Apart from the software that has a modern, easy user interface, I'm most delighted that Uber Conference has given me a way to
make a conference with all of my clients without the trouble of asking users to download browser add-ons. Review collected by and hosted on G2.com.
The drawback is that its mobile application lacks adaptive features compared to its web application. Also, the pricing plans are higher than other solutions with similar functions in the market. Review collected by and hosted on G2.com.
To sum up, this app is very well designed, and it is, of course, an efficient piece of software designed specifically for audio conferencing and screen sharing. Since, there is no option to have video, which results in an effective high definition, crystal clear voice, and excellent image quality. Review collected by and hosted on G2.com.