Products

ServiceCentral's robust warranty management software solution, WarrantyManager, enables repair organizations to automate the Original Equipment Manufacturer (OEM) warranty claims process. Using service and repair data captured in RepairCenter, WarrantyManager automatically validates, generates, and submits warranty claims in compliance with OEM file specifications

Open-source asset management built for real-world teams Shelf is an open-source asset management and booking platform that helps organizations track, reserve, and manage physical equipment with ease. From university labs and film studios to enterprise IT departments, Shelf replaces spreadsheets with a modern, collaborative workspace for everything your team owns and shares. With QR and barcode scanning, SSO integration, smart booking calendars, and GPS history tracking, Shelf gives teams full vi

Application Workspace is an end-to-end application and delivery management platform built for scalability in the enterprise. Install, configure, monitor, and patch your entire catalog with smart technology delivery for end users regardless of location, device, OS, or IT management platform.

Managing application performance in cloud and virtual infrastructures

Neuron7.ai is an AI-driven Service Resolution Intelligence platform designed to enhance customer service operations by delivering accurate resolutions swiftly. By aggregating knowledge from diverse sources—including case histories, manuals, and expert interactions—Neuron7.ai achieves over 90% resolution accuracy, enabling agents, technicians, and customers to obtain precise solutions in seconds. This platform seamlessly integrates into existing workflows, supporting industries such as medical de

AMS wine module tracks production activities starting with grower contracts, and ending with bottling

Graia’s unified engagement platform combines empathy and AI, turning your contact center into a true growth engine. Want 24/7 support, faster resolutions, or seamless omnichannel service? We help you achieve them.

Enterprise GenAI platform that aligns with the needs of regulated industries and meets the highest global security standards. Squirro enables companies to boost quality and increase speed, while lowering cost. The platform is an enterprise-ready generative AI provider specializing in search, insights, and automation. Our mission is to develop and deliver AI products that augment human intelligence, automate processes, and provide actionable insights for enterprises across industries. With over t

MITS is an Industry leader in Enterprise Content Management (ECM), Business Process Management (BPM) and Contact Center Technology Space in the domains of banking, education, finance, and government. Our decade long experience in business and technology consulting, systems integration, custom application development, re-engineering in niche segments sets us apart from our peers in the industry

ParkViewTM is a fully automated maintenance service that streamlines the hardware support process and helps data centers boost uptime. The old way of managing a data center is reactionary, time-consuming, costly and outdated. Whether you’re monitoring Storage, Server, or Network devices, ParkView reduces the number of touchpoints between you and a maintenance solution to two easy steps.

Clan – Next Gen HR Management OS is your modern solution to everything HR. Whether you're a startup or a growing business, Clan helps you ditch spreadsheets and messy manual processes by bringing all your HR tasks into one clean, easy-to-use platform. From tracking attendance with geo-fencing to managing leaves, shifts, payroll, expenses, and even employee performance, Clan takes care of it all — so you don’t have to juggle between multiple tools. It’s like having an HR department in your pocket

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Avenu is an AI-powered hiring platform that revolutionizes recruitment by seamlessly connecting businesses with top talent and offering effortless, paperless onboarding for new hires.

XINFO, known as SmartIS in the US, streamlines data center management by offering a comprehensive analysis and reporting tool for various systems. It centralizes critical IT information, enabling efficient process evaluation and a holistic view of IT operations. Supporting systems like JCL, DB2, and Control-M, XINFO is essential for users in development, planning, and operations, simplifying data access and improving decision-making.

The vSRX offers the same features as our physical SRX Series firewalls but in a virtualized form factor for delivering security services that scale to match network demand. It offers the same features as the SRX appliance, including core firewall, robust networking, full next-gen capabilities, and automated life-cycle management. Handling speeds up to 100 Gbps, the vSRX is the industry's fastest virtual firewall.

F5 Distributed Cloud Network Connect is a SaaS-based service designed to simplify and secure networking across public clouds, hybrid environments, and edge sites. It enables organizations to seamlessly extend their networks with encrypted site-to-site connectivity, centralized network and security policy enforcement, and comprehensive observability. By abstracting the complexities of diverse networking infrastructures, Network Connect facilitates rapid deployment and management of multi-cloud ar

Connex One is a customer engagement and communication platform designed to help businesses effectively connect with their customers across various channels.

AI Swift Copilot empowers Customer Support teams with advanced capabilities for data visualization, forecasting, and anomaly detection, providing actionable insights for strategic decision-making. Designed for Heads of Customer Support, QA and Delivery Managers, it enhances control, prevention, and operational efficiency, while reducing costs and elevating team performance. For agents, AI Copilot automates repetitive tasks, simplifies workflows, and enriches daily operations, fostering engag

CallZen is an AI-powered solution designed for large-scale contact centers, providing comprehensive call audits, performance management, and custom report generation. Its intelligent feature set includes AI-driven coaching, enabling tailored guidance for agents based on analyzed call data. With CallZen, complex conversational analytics become effortlessly accessible, paving the way for improved agent performance and better business outcomes.

Provakil is a unified legal-ops solution purpose-built to help global enterprises run contracting, litigation, and legal collections with clarity, consistency, and scale. It brings structure to complexity and precision to every workflow, enabling teams to move faster, make smarter decisions, and operate with control. Provakil’s AI-powered Contract Lifecycle Management (CLM) Solution transforms contracting into a data-driven, automated function. With intelligent drafting, pre-defined customizable