Warranty management software is used by manufacturers to handle all bookkeeping and process management associated with warranties for their products. This includes requests such as inspections, claims, returns, and registration. Companies can handle all processes related to warranties from a singular solution, consolidating all relevant information and improving customer satisfaction.
While many warranty management products are delivered as standalone software offerings, some field service management software tools will also have a warranty management component built in. This allows companies to book and invoice maintenance requests and reference warranties from one system.
To qualify for inclusion in the Warranty Management category, a product must:
Handle warranty sales and registration
Store and track warranty contracts and claims
Manage complaint, return, repair, and service information of products under warranty
Be built into, or integrate with, field service management software