What is Dyrect?
Dyrect is the most powerful end-to-end warranty management software for consumer product brands, used by 800+ brands worldwide, including Shopify merchants, D2C brands, retailers, and manufacturers.
Dyrect brings product registration, warranty claims management, returns, repair and replacement tracking, extended warranty sales, AI warranty support, and warranty analytics into one easy-to-use platform.
Brands use Dyrect to replace manual warranty processes built on email, Google Forms, and spreadsheets with a single warranty management system that service teams and customers find simple to use.
Who uses Dyrect warranty management software?
Dyrect is built for consumer product brands that sell physical, often serialized products through several channels: their own website, Shopify, Amazon and other marketplaces, retail stores, dealers, and distributors. Customers range from fast-growing Shopify merchants setting up their first warranty process to manufacturers and retailers handling thousands of registrations and claims every month. Brands using Dyrect include Velotric, JCB, Syska, Neeman's, Briggs & Riley, Flo Mattress, and Aircon.
Inside each brand, Dyrect is used by:
Warranty and service managers who handle claims, repairs, and replacements
Customer support and CX teams who answer warranty questions and update customers
Marketing teams who use registration data for retention and repeat sales
Operations and product teams who monitor defects and warranty costs
What problems does Dyrect solve?
Most brands start with a manual warranty process. Claims arrive in a shared inbox, registrations come through a Google Form, and claims are tracked in a spreadsheet. Support agents email customers several times to collect invoices, photos, and serial numbers. This works at a few claims a week and breaks as volume and sales channels grow.
Dyrect solves the most common warranty management problems:
Unknown buyers: customers from Amazon, retail, and distributors never reach the brand's records, so eligibility is hard to prove
Slow claims: every claim needs manual checks and email follow-ups, which raises support costs
No service visibility: returns, repairs, and replacements sit in separate tools, so teams and customers cannot see status
Warranty fraud: duplicate, counterfeit, and expired claims get approved
Lost insight: defect trends stay buried in inboxes and spreadsheets
Lost revenue: extended warranty sales are skipped or outsourced to providers who keep most of the margin
How does Dyrect handle product registration and warranty registration?
Dyrect offers omnichannel product registration, so every buyer can register no matter where they bought. Customers scan a QR code on the packaging, use a registration widget on the brand's Shopify or ecommerce store, or complete a branded web form, usually in under a minute. Each registration captures verified first-party data, including name, email, phone number, purchase channel, location, serial number, and proof of purchase.
After registration, Dyrect:
Sends a digital warranty card by email or SMS
Validates serial numbers with AI to block duplicate and counterfeit registrations
Applies custom warranty policies by product, category, or region
A no-code drag-and-drop form builder supports multi-step forms, invoice upload, email and phone verification, and full brand styling, all without developers.
How does Dyrect manage warranty claims?
Dyrect warranty claims management software gives service teams one central claims dashboard and a shared agent workspace. Customers file claims through a self-service portal and upload photos, videos, and receipts in a single step. Dyrect automatically checks eligibility against the registration record, serial number, purchase date, and coverage rules before an agent opens the ticket.
Smart ticket routing assigns each claim by product type, issue type, or priority. Approval workflows, custom claim forms, fraud claim prevention, and automatic status updates by email, SMS, and WhatsApp remove manual follow-ups. Dealer and OEM chargeback management with item-level traceability supports brands selling through dealer networks. According to Dyrect platform data, brands process warranty claims 50% faster after moving from manual workflows.
How does Dyrect track returns, repairs, and replacements?
Dyrect tracks the full service workflow after a claim is approved. Warranty returns, repair workflows, and replacement workflows are managed in one place, and each product is tracked by serial number from claim to resolution. Dyrect automatically creates replacement orders in Shopify, generates estimates, invoices, and billing for paid or out-of-warranty repairs, and records repair and shipment status.
Customers can see real-time repair and replacement status in their warranty portal, which cuts down "where is my claim?" support tickets. Operations teams can see upcoming repair and replacement volume in advance, so service departments can plan capacity as the brand grows.
How does Dyrect help brands sell extended warranties?
Dyrect extended warranty software lets brands create, price, and sell their own protection plans under their own brand. Plans can appear on the product page, at checkout, and after purchase, including on the registration confirmation page, which reaches buyers who skipped protection at checkout. Brands set coverage length, pricing, exclusions, and accidental damage options per product category without engineering work.
Dyrect uses no insurer and takes no revenue share, so 100% of protection plan revenue stays with the brand. Protection plan claims run through the same workspace as standard warranty claims. The registration flow can also promote accessories, spare parts, care kits, upgrades, and coupons that drive repeat purchases.
What warranty analytics and reporting does Dyrect provide?
Dyrect includes real-time warranty analytics dashboards that turn claim and registration activity into decisions. Teams track:
Registration rate and registrations by channel
Claim volume and resolution time
Agent performance
Defect rates by SKU and claim cost by category
Extended warranty attach rate
Product teams use defect trends to catch quality issues early. Operations teams use resolution data to remove bottlenecks. Finance teams use claim costs and plan revenue to measure the true cost and return of the warranty program. Reports can be generated on demand and exported for stakeholders.
Does Dyrect use AI for warranty management?
Yes. Dyrect's AI warranty support agent answers customer questions 24/7 using the brand's own product manuals, warranty terms, and FAQs. It troubleshoots common problems before they become claims, reads receipts through OCR to capture purchase date, retailer, and serial number, validates coverage, and flags suspicious or duplicate claims. When a case needs a person, the agent passes it to the service team with the full conversation and captured data attached.
According to Dyrect, the AI agent resolves up to 80% of warranty support conversations without human involvement. It cuts first response time from hours to under one minute and lowers cost per ticket from about $6 to about $0.50.
What do customers see when a brand uses Dyrect?
Every customer gets a branded, self-service warranty portal that works in the browser with no app download. From one place, customers can:
View registered products, warranty status, extended coverage, and claim history
Open digital product manuals and guides
Find authorized service centers
Leave product reviews
A no-code experience builder lets brands design post-purchase pages that match their brand identity. The whole ownership experience, from registration to repair, carries the brand's name and design instead of a third-party provider's.
What does Dyrect integrate with?
Dyrect connects warranty data to the tools brands already use. It offers a native Shopify app, which Shopify brands can set up in under 20 minutes, plus integrations with:
Support: Gorgias, Zendesk, Zoho Desk, Freshdesk
Marketing and CRM: Klaviyo, HubSpot, Mailchimp, ActiveCampaign, Omnisend
Ecommerce: WooCommerce, BigCommerce, Wix, Squarespace
Messaging: Twilio
In practice, registrations can trigger Klaviyo email and SMS flows, and warranty claims can appear as Gorgias or Zendesk tickets. A REST API connects Dyrect to ERPs and custom systems, with registrations, approvals, certificates, and claims all available programmatically.
Which industries use Dyrect?
- Consumer electronics, audio and TV, and mobile accessories
- Household appliances and smart home devices
- E-bikes, cycling, and outdoor gear
- Fitness equipment, furniture, and mattresses
- Baby gear, beauty devices, automotive, and power tools
Brands in the US, UK, Canada, Europe, Singapore, India, and Australia run their warranty programs on Dyrect.
Average Rating: 4.8/5.0
Total Reviews: 38
How Do G2 Users Rate Dyrect?
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Quality of Support: 9.7/10 (Category avg: 8.9/10)
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Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
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CRM Integration: 8.2/10 (Category avg: 6.5/10)
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What percent of your users have fully adopted the product?: 10/10 (Category avg: 10/10)
Who Is the Company Behind Dyrect?
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Seller: Dyrect
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Year Founded: 2022
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HQ Location: Sunnyvale, CA
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LinkedIn® Page: www.linkedin.com
15 employees on LinkedIn®
Who Uses This Product?
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Top Industries: Computer Software, Health, Wellness and Fitness
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Company Size: 76% Small, 24% Medium
What Do G2 Reviewers Say About Dyrect?
AI-generated summary from verified user reviews
Pros
- Users enjoy the ease of use in Dyrect, benefiting from a straightforward setup and user-friendly interface.
- Users commend the excellent customer support of Dyrect, which greatly enhances their experience and satisfaction.
- Users value the excellent client support and seamless integration of Dyrect, enhancing customization and user experience.
- Users value the user-friendly interface of Dyrect, enhancing efficiency in managing warranty registrations and claims.
- Users value the easy integrations of Dyrect, seamlessly connecting tools and enhancing workflow efficiency.
Cons
- Users desire more out-of-the-box integrations with Dyrect to enhance connectivity and streamline their processes.
- Users note the limited customization in Dyrect, though they find the benefits largely outweigh this drawback.
- Users find the hierarchy of the ticket system complicates customer claim processing, affecting overall efficiency.
- Users find that manual processes require team involvement for basic inquiries, slowing down support efficiency.
