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Connex One
4 reviews
- 1 profiles
- 2 categories
Average star rating
2.3
Serving customers since
2013
Connex One Reviews
CC
Verified User in Computer Software
Steep Learning Curve Undermines AthenaAI’s Potential
If you have the necessary expertise, AthenaAI can be an excellent product. However, the steep learning curve and the significant amount of time required to master the system can greatly reduce its overall value. Visually, the software is very appealing and well-designed. If you manage to configure it properly, it can bring real benefits to your call center operations. Customer support is available around the clock, which is a definite plus, but the company strongly encourages you to have someone within your organization become the subject matter expert. There are also several built-in software integrations available, such as Gmail, Salesforce, and Outlook.
RM
Rodney M.
Founder of Ausloans Finance & 1800Approved | Personal & Business Loans | Fintech | Asset Finance Brokering| CRM | Automotive | Machine LearningTV
Tristan V.
Love all the features it has
The different channels was very helpful, as a person who used it for live chats, emails and calls it helped alot, since I used it alot for my customers
About
What is Connex One?
Connex One is a customer engagement and omnichannel communication platform designed to enhance customer interactions and streamline business processes. The platform offers a range of tools to support customer service and sales, including features for voice, email, SMS, web chat, and social media messaging, allowing businesses to manage all communications from a single interface. It provides analytics and reporting tools to help businesses better understand their customer interactions and improve operational efficiency. Connex One aims to improve customer experience and engagement across various channels while helping businesses increase productivity and achieve their strategic objectives.
Details
Year Founded
2013
Website
www.connexone.ioHunting for software insights?
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