--- title: ServiceNetwork Reviews meta\_title: 'ServiceNetwork Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how ServiceNetwork works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 3 scale: '5' date\_modified: '2026-03-17' parent\_category: name: Manufacturing url: https://www.g2.com/categories/manufacturing --- # ServiceNetwork Reviews & Product Details ServiceNetwork™ helps unify and simplify contract service for both Service Providers and Authorizers. The solution helps OEMs, Insurers, Third Party Authorizers (TPA), and PaaS companies to refer their customers to one of thousands of walk-in independent and franchise retail repair providers (Service Providers) or other services in a managed service network. * * * Seller [ServiceCentral](https://www.g2.com/sellers/servicecentral) Discussions [ServiceNetwork Community](https://www.g2.com/products/servicenetwork/discuss) Languages Supported English Overview by Sales Team Show More ## Top-Rated Alternatives [ ![Coupa](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Coupa") Coupa 4.2/5(570) ](https://www.g2.com/products/coupa-software-coupa/reviews) [ ![SAP Cloud ERP (SAP S/4HANA Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SAP Cloud ERP (SAP S/4HANA Cloud)") SAP Cloud ERP (SAP S/4HANA Cloud) 4.4/5(1,061) ](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) [ ![SAP Ariba](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SAP Ariba") SAP Ariba 4.1/5(792) ](https://www.g2.com/products/sap-ariba/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenetwork/competitors/alternatives) WA Wael Abdullah A. Sales Development Representative Mid-Market (51-1000 emp.) 8/13/2024 "Link to a pool of service suppliers" 4.5/5 What do you like best about ServiceNetwork? I was drawn to ServiceNetwork at first because it was a program that wanted to handle service referrals on my behalf. It appeared more convenient when there was a possibility to contact different repair services with the help of a single web-site. Review collected by and hosted on G2.com. What do you dislike about ServiceNetwork? I am unable to track the status of my referrals which greatly affect communication with clients. The reality hasn’t live up to what was being advertised. The most irritating feature of this car is the failure of notifying the actual status of the repairs. Review collected by and hosted on G2.com. What problems is ServiceNetwork solving and how is that benefiting you? ServiceNetwork does facilitate the means of linking up with a network of service providers. It might be helpful to integrate the primary referral process into the existing system. The overall improvement in efficiency is negligible if better tracking and communication is not made available. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AM Amanda M. Branding Manager Insurance Mid-Market (51-1000 emp.) 8/6/2024 "Introduced improvements in the structures of customer relations" 4.5/5 What do you like best about ServiceNetwork? ServiceNetwork provides a broad range of service providers and this is useful for providing our customers with a comfortable repair option. This makes the process of referrals easier because it now centralizes the dispatching of such processes. Review collected by and hosted on G2.com. What do you dislike about ServiceNetwork? There are problems with the online portal as it is complicated and tough to put through new repair shops. Documentation is also not very clear; even for simple tasks, I had to use the customer support feature. Review collected by and hosted on G2.com. What problems is ServiceNetwork solving and how is that benefiting you? ServiceNetwork in helping our customers to source for competent service providers. The platform turned into the systematic way of referral, the load is decreased on the team, and clients receive more options to repair something convenient. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite MB Mike B. Project Engineer Health, Wellness and Fitness Small-Business (50 or fewer emp.) 8/8/2024 "Simplifies the referral process" 4.5/5 What do you like best about ServiceNetwork? ServiceNetwork has helped us to provide efficient customer service referrals within our organization. This way customers can easily get in touch with qualified repair technicians which is very important to us. Review collected by and hosted on G2.com. What do you dislike about ServiceNetwork? ServiceNetwork also has a disadvantage of not being able to adapt the referral process as desired. The current generic one is quite dry and reduces the scope and impact of the referrals significantly. Review collected by and hosted on G2.com. What problems is ServiceNetwork solving and how is that benefiting you? ServiceNetwork saved our customers from the process of searching for quality repair providers that can meet their needs. The large pool of agents and minimal hoops to jump to refer a case to another team provide efficiency and uniformity for consumers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of ServiceNetwork for G2 to provide buying insight. 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Visit the vendor’s website to learn more. 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