ServiceNetwork Reviews & Product Details

I was drawn to ServiceNetwork at first because it was a program that wanted to handle service referrals on my behalf. It appeared more convenient when there was a possibility to contact different repair services with the help of a single web-site. Review collected by and hosted on G2.com.

I am unable to track the status of my referrals which greatly affect communication with clients. The reality hasn’t live up to what was being advertised. The most irritating feature of this car is the failure of notifying the actual status of the repairs. Review collected by and hosted on G2.com.

ServiceNetwork provides a broad range of service providers and this is useful for providing our customers with a comfortable repair option. This makes the process of referrals easier because it now centralizes the dispatching of such processes. Review collected by and hosted on G2.com.

There are problems with the online portal as it is complicated and tough to put through new repair shops. Documentation is also not very clear; even for simple tasks, I had to use the customer support feature. Review collected by and hosted on G2.com.

ServiceNetwork has helped us to provide efficient customer service referrals within our organization. This way customers can easily get in touch with qualified repair technicians which is very important to us. Review collected by and hosted on G2.com.

ServiceNetwork also has a disadvantage of not being able to adapt the referral process as desired. The current generic one is quite dry and reduces the scope and impact of the referrals significantly. Review collected by and hosted on G2.com.