# eG Enterprise Reviews **Vendor:** eG Innovations **Category:** [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm) **Average Rating:** 4.5/5.0 **Total Reviews:** 13 ## About eG Enterprise eG Enterprise, from eG Innovations, is a total performance monitoring solution for applications and IT infrastructures. Get actionable answers to performance issues, wherever they originate, across your physical, virtual, cloud and hybrid infrastructure, improving the user experience and dramatically improving IT efficiency. • Proactively monitor end-user experience on website and applications with real user monitoring and synthetic transaction monitoring • Trace user transactions across the applications architecture and pinpoint application code-level and database query-level issues • Map application dependencies with underlying infrastructure (server, hypervisor, storage, network, cloud) • In a single click, drill down to get performance metrics of any IT infrastructure component. • Built-in machine learning and automatic correlative intelligence help detect the root cause of application issues so administrators can resolve problems faster Monitor 200+ applications (Citrix, SAP, SharePoint, Office 365, Java, .NET, AD, Exchange, and more), 10+ virtualization platforms (VMware, Hyper-V, XenServer, Nutanix, and more), cloud platforms (AWS, Azure) and 10+ operating systems out of the box. eG Enterprise is a unified solution for monitoring application performance, end-user experience, and health of the entire IT infrastructure. ## eG Enterprise Pros & Cons **What users like:** - Users value the **extensive monitoring capabilities** of eG Enterprise, enhancing system insights and proactive decision-making. (1 reviews) - Users value the **seamless integrations** of eG Enterprise, enhancing monitoring and troubleshooting across their systems. (1 reviews) - Users value the **extensive monitoring capabilities** of eG Enterprise, enhancing insights and proactive issue resolution. (1 reviews) - Users value the **real-time monitoring** capabilities of eG Enterprise, enhancing proactive decision-making and system management. (1 reviews) - Users value the **reliability** of eG Enterprise, ensuring consistent performance through comprehensive monitoring and real-time analytics. (1 reviews) - Scalability (1 reviews) - Troubleshooting (1 reviews) **What users dislike:** - Users find the **initial setup process complex** , and the learning curve can be challenging for beginners. (1 reviews) - Users find the **initial setup complex** , often needing clearer documentation and support for a smoother experience. (1 reviews) - Users find the **learning difficulty** of eG Enterprise challenging, particularly with setup and customisation processes. (1 reviews) - Users note the **limited customization** options can create challenges, especially for those unfamiliar with the system. (1 reviews) - Users find the **initial setup complex** , with a steep learning curve for customisation and report features. (1 reviews) - Not User-Friendly (1 reviews) - Steep Learning Curve (1 reviews) - Time-Consuming (1 reviews) ## eG Enterprise Reviews ### 1. eG Enterprise : - A Robust Monitoring Solution with Comprehensive Insights and Scalability. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about eG Enterprise?** It offers an extensive range of monitoring capabilities, providing insights into various aspects of our systems. It seamlessly scales to accommodate our expanding infreastructure without compromising performance. The platform's integration with coding freameworks simplifies the monitoring and troubleshooting processes. The provision of real-time analytics empowers proactive decision-making and issue resolution. **What do you dislike about eG Enterprise?** The initial setup process can be somewhat complex and might require more streamlined documentation. Customisation options, though powerful, may have a steeper learning curve for novice users. While the reporting features are robust, additional flexibility in report customisation would be benficial. Fine-tuning alert settings could be more intuitive for easier management. **What problems is eG Enterprise solving and how is that benefiting you?** Identifying issues before they escalate prevents system downtime, ensuring uninterrupted operations . Optimisation insights aid in enhancing overall system performance, leading to increased productivity. Efficient resource allocation, identified through monitoring, leads to cost savings and better infrastructure management. ### 2. Nice tool!! **Rating:** 5.0/5.0 stars **Reviewed by:** Luis Osvaldo V. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about eG Enterprise?** It is a easy tool for IT ecosystems. It offers automatic monitorin for my IT team, provides detailed reports to help pinpoint application shutdowns & detects network disruptions. Technically, this tool make easy, faster & efficient my work **What do you dislike about eG Enterprise?** The browser of the application gets slow somtimes aand even crashes sometimes, so i had to re-start the app **What problems is eG Enterprise solving and how is that benefiting you?** Monitoring my team in real time, after eG it was a really slow proccess ### 3. Keeping Things Modern **Rating:** 4.5/5.0 stars **Reviewed by:** Brittany B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about eG Enterprise?** I like how in touch they are without being pushy. I have had a great experience staying current on what's new and exciting in our market! I really appreciate the wealth of information available to access. **What do you dislike about eG Enterprise?** Quite honestly, there isn't much not to like. You are offered information at your pace and your needs. There is nothing that forces you to pick one thing over the other. It is a fair product assessment and allows you to connect comfortably. **What problems is eG Enterprise solving and how is that benefiting you?** I can find what best suits my company's needs. ### 4. Great monitoring tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2023 **What do you like best about eG Enterprise?** This solution is a comprehensive analytics tool for complex IT ecosystems. It offers automatic monitoring for IT infrastructure, detects network disruptions, and provides detailed reporting to help pinpoint application slowdowns, significant system failures, and more. Utilizing both agentless and agent-based approaches, it comprehensively tracks the performance and health of the entire IT framework. By simplifying the process of debugging performance issues, it facilitates quick resolution of problems. It excels at identifying root causes and swiftly rectifying them, enhancing overall customer experience. The solution provides unmatched visibility, extending beyond just application performance to user experience, supporting infrastructure, and business transactions. In essence, it streamlines the process of diagnosing, monitoring, and reporting key IT services, making it faster and more efficient. This ensures smooth operation of IT landscapes and helps businesses maintain high service levels. **What do you dislike about eG Enterprise?** The product might seem costly initially, but when its extensive capabilities and scalability are considered, its value becomes apparent. It allows for seamless visibility extension, eliminating the need to integrate multiple additional products. The challenge with eG lies in justifying its upfront investment. Customers often only recognize its worth one or two years in, which can complicate the replacement process, especially if they've committed to four or five other short-term solutions in the interim. So, although eG may seem expensive upfront, it is a comprehensive, long-term solution that could save resources in the future. **What problems is eG Enterprise solving and how is that benefiting you?** Proactive issue resolution for our applications. Serverless cloud functions along with a microservice backend. Frontends are written in a variety of languages and deployments. ### 5. A reliable Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2023 **What do you like best about eG Enterprise?** I love that you can costumize the dashboard making it easier for be suited to our purposes. **What do you dislike about eG Enterprise?** The browser gets slow sometimes and even crashes sometimes. **What problems is eG Enterprise solving and how is that benefiting you?** Monitoring our databases has been way easier than before, the workflows have a great capability and it meets our needs. ### 6. Makes easy to monitor data **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about eG Enterprise?** The support is amazing, the follow up and response time makes the issues get resolved in no time. **What do you dislike about eG Enterprise?** As for this moment, I don't have any issues with the software. **What problems is eG Enterprise solving and how is that benefiting you?** The monitoring in "real-time" makes this tool and data more reliable. ### 7. Perfect monitoring tool ever **Rating:** 3.0/5.0 stars **Reviewed by:** leela k. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2023 **What do you like best about eG Enterprise?** Its End to end monitoring is the best, it provides enhance view of the issues then detects and diagnosis by self that measures both internal and external IT systems. **What do you dislike about eG Enterprise?** Comparitively with other competitive systems like dyntrace it could be better display the enhance view of dashboards and also the license price could be bit cheaper. **What problems is eG Enterprise solving and how is that benefiting you?** It's an user friendly for beginners and mostly it gives the details diagnostic information which helps the users to identify where the exact dynamic issues are causing that helps to make sure to build scalable systems. ### 8. One of the best IT performance monitoring tool **Rating:** 5.0/5.0 stars **Reviewed by:** Janhavi D. | HRBP, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about eG Enterprise?** A dashboard that provides a single view of routers, servers, and applications.Excellent for the tech support team. **What do you dislike about eG Enterprise?** Product pricing is on the higher side but that is acceptable as it offers flexibility as well as a lot of features. **What problems is eG Enterprise solving and how is that benefiting you?** Helping the Tech support team to be proactive to ensure slow performance is mitigated as eG points out the root cause. ### 9. IT infrastructure and performance monitoring tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew C. | Senior QA Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2021 **What do you like best about eG Enterprise?** It is an analytics solution for advanced IT landscapes. It provides automated IT monitoring, network outages, reporting to troubleshoot the slowdowns of apps, severe failures, and many more. It uses a combination of agentless and agent-based techniques to monitor the performance and health of the whole IT framework. It simplifies the performance debugging and results in speedy problem resolution. It determines the root cause of problems and resolves them speedily and delivers a great customer experience. It delivers unparalleled visibility beyond app performance, user experience, whole supporting framework, and business transactions. It has made the diagnosis, monitoring, and reporting of fundamental IT services simpler and faster. **What do you dislike about eG Enterprise?** Sometimes it can be enormous because of the big list of features and high levels of flexibility. The configuration is quite confusing and difficult. It has a steep learning curve and requires a great amount of time and training to start with due to the extensive coverage of multiple tech stacks. **What problems is eG Enterprise solving and how is that benefiting you?** It is a single-pane-of-glass, auto-diagnostic performance monitor. It delivers insights to developers to help them enhance code for high performance. It embeds the cloud-aware root cause diagnosis and virtualization and correlates performance alerts from multiple tiers and highlights automatically where the root cause of the issue lies. In this way, you can easily differentiate the problem cause from its impacts and resolve issues in minutes despite days. It provides personalized views for multiple shareholders in an organization. It enables you to create and view real-time dashboards in minutes. It offers extensive custom and pre-built reports. ### 10. Great Value for Money, Comprehensive Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2019 **What do you like best about eG Enterprise?** eG Enterprise provides me a single pane of glass view - from routers, servers, and applications. I've had to support different types of applications over time and i've been able to get these monitored and to great depth every time. The topology views are great, the layered model presentation of each application makes it real easy to use. Often i am called upon to explain what happened during the last few days and in that context, i find the historical reporting really useful. The ability of the tool to support both synthetic and agent-based monitoring is also very useful for us as it gives us both perspectives - the external and the internal perspective. **What do you dislike about eG Enterprise?** Configuration of the tool can be made easier. I would like to have the reports be more customizable. **Recommendations to others considering eG Enterprise:** eG Enterprise is good value for money. Their support is top-notch. They have been extremely responsive and have helped almost always. We've given them many inputs over the years and even demanded some modifications. They've responded well in every instance. **What problems is eG Enterprise solving and how is that benefiting you?** Single pane of glass, ability to pin-point problems, coverage across my entire technology stack. Benefits include proactive alerting, faster and easier troubleshooting and having data to make intelligent capital investments. ### 11. Best In Class Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Robert S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2018 **What do you like best about eG Enterprise?** The best thing about eG is it delivers complete visibility across our entire infrastructure from Layer 1 to Layer 7, switches, LAN, to hosts to applications like Citrix, SQL, HYper-V and Exchange. We never have to guess - why is it slow. In a few clicks we know the root cause. **What do you dislike about eG Enterprise?** There is nothing really bad to say about eG. I have been using the product for over 12 years. **Recommendations to others considering eG Enterprise:** If you are considering a monitoring suite, try eG. Do the trial - it's free, it's very non-intrusive and you will see results in 24 hrs. **What problems is eG Enterprise solving and how is that benefiting you?** eG delivers huge value. In some cases it has allowed us to avoid buying new hardware. The old approach of throwing $$$ at slow performance is mitigated because eG pinpoints the root cause. This saved us tens of thousands of dollars by avoiding the purchase of new/additional servers. We are able to maximize completely the existing hardware we have. ### 12. Fantastic product and event better support team **Rating:** 5.0/5.0 stars **Reviewed by:** Sean M. | Technical Director, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2018 **What do you like best about eG Enterprise?** The eG product provides me with so much visibility, whilst presenting the data in a very useful way. I now run the product across several of our clients, and I can now work on more important requirements with confidence that the IT infrastructure is running soundly. **What do you dislike about eG Enterprise?** Product appears to be expensive, but once you realise the capability of the product along with being able to easily extend visibility without having to implement a second, third or more products. Therefore, the dislike of eG is having to try justify the investment earlier on - rather than having to wait for the customer to realise this 1 or 2 years down the track....making it more difficult to replace the now 4 or 5 products they have invested in since as short term solutions. **Recommendations to others considering eG Enterprise:** Go with a single pane of glass NOW. Signing up to a quick fix, cheaper or alternative product - may simply mean you have to sign up with a different product later on for different visibility / area. It is worth the investment now, and then grow the product from there - overall so much more affordable then ending up with 5 different products / upgrades, agents - and no triaging / root cause analysis. **What problems is eG Enterprise solving and how is that benefiting you?** I have solved several issues with the product. Many of which I would have never even been aware of was an issue, or would have never have found or linked with the root cause. After hour callouts have significantly dropped, and in fact this Chistmas / New year period I had 'no callouts'. This was due eG helping us to be proactive to ensure no upcoming issues prior to the break. ### 13. eG software and support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2018 **What do you like best about eG Enterprise?** Countless way to proactively monitor and address issues before they become a significant problem Excellent Tech support! **What do you dislike about eG Enterprise?** Nothing___________________________________________ **What problems is eG Enterprise solving and how is that benefiting you?** Citrix VDI analysis and troubleshooting. Proactive issue resolution. - [View eG Enterprise pricing details and edition comparison](https://www.g2.com/products/eg-enterprise/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+20%3A04%3A08+-0500&secure%5Bsession_id%5D=0ff2331a-1359-4818-96be-3a804ceeaa9a&secure%5Btoken%5D=fcbed777a10e027463316403784cc8ed54a46095536a6b602ae4d5d28e5c23b7&format=llm_user) ## eG Enterprise Features **Monitoring** - Performance Baselines - Performance Analysis - Performance Monitoring - AI/ML Assistance - Multi-System Monitoring **Response** - Dashboards and Visualization - Incident Alerting - Root Cause Analysis (RCA) **Agentic AI - Application Performance Monitoring (APM)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Performance** - Real User Monitoring (RUM) **Functionality** - Synthetic Monitoring - Dynamic Transaction Mapping - Cloud Observability ## Top eG Enterprise Alternatives - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,231 reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) - 4.3/5.0 (335 reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) - 4.4/5.0 (689 reviews)