# Connex One Reviews **Vendor:** Connex One **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 2.3/5.0 **Total Reviews:** 4 ## About Connex One Connex One is a customer engagement and communication platform designed to help businesses effectively connect with their customers across various channels. ## Connex One Pros & Cons **What users like:** - Users value the **24/7 customer support** of Connex One, enhancing their experience and operational efficiency. (1 reviews) - Users find the **easy setup** of Connex One beneficial for enhancing their call center operations efficiently. (1 reviews) - Users appreciate the **seamless integrations** with platforms like Gmail, Salesforce, and Outlook, enhancing workflow efficiency. (1 reviews) - Users find the **Salesforce integration** of Connex One to enhance operational efficiency with seamless connectivity and support. (1 reviews) - Users find the **user interface visually appealing** and well-designed, enhancing their overall experience with Connex One. (1 reviews) **What users dislike:** - Users find the **complex customization** process challenging, leading to a lengthy setup with numerous potential issues. (1 reviews) - Users find the **complex setup process** challenging, leading to potential issues and lengthy implementation times. (1 reviews) - Users find the **difficult implementation** process of Connex One lengthy and complex, complicating initial setup efforts. (1 reviews) - Users experience **initial setup difficulties** with Connex One, noting its complex and lengthy implementation process. (1 reviews) - Users experience **long wait times** during setup, leading to frustration and delays in implementation of Connex One. (1 reviews) - Poor Customer Support (1 reviews) - Process Complexity (1 reviews) ## Connex One Reviews ### 1. Steep Learning Curve Undermines AthenaAI’s Potential **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Connex One?** If you have the necessary expertise, AthenaAI can be an excellent product. However, the steep learning curve and the significant amount of time required to master the system can greatly reduce its overall value. Visually, the software is very appealing and well-designed. If you manage to configure it properly, it can bring real benefits to your call center operations. Customer support is available around the clock, which is a definite plus, but the company strongly encourages you to have someone within your organization become the subject matter expert. There are also several built-in software integrations available, such as Gmail, Salesforce, and Outlook. **What do you dislike about Connex One?** Setting up this software is quite complex, with numerous potential issues that can arise during implementation. None of the products offer an 'out-of-the-box' solution; instead, each one is customized to fit your company's specific business requirements. While this tailored approach can be beneficial, it also means that demos are often ineffective and the initial setup process can be lengthy. If the company provided more general versions of their products, it might make it easier for customers to make a purchase decision. Additionally, the US implementation team is quite small and appears to be stretched thin. The engineers are typically managing five or six implementations simultaneously, and I believe there are only four engineers on the team. If you require on-site assistance for setup, one of these few team members will be sent to help. **What problems is Connex One solving and how is that benefiting you?** Connex manages the initial inquiries our customers have, handling questions that require basic business information such as service pricing, what is included, and scheduling details. It allows you to use your company's knowledge base to train an AI chatbot tailored specifically for your business. You can customize it with your preferred tone, customer service requirements, and any SLAs you need to uphold. If you're using a voice agent, you can even provide a 10-minute sample of the desired voice for it to emulate. By automating these tasks, Connex can help reduce costs by taking the place of entry-level support or sales roles. ### 2. Connex one **Rating:** 0.5/5.0 stars **Reviewed by:** Rodney M. | Managing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Connex One?** Connex One is a software dialer provided to businesses **What do you dislike about Connex One?** Connex One is a software dialer provided to businesses **What problems is Connex One solving and how is that benefiting you?** was to be a Ai dialing software however failed, ### 3. Love all the features it has **Rating:** 5.0/5.0 stars **Reviewed by:** Tristan V. | Customer Care, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Connex One?** The different channels was very helpful, as a person who used it for live chats, emails and calls it helped alot, since I used it alot for my customers **What do you dislike about Connex One?** sometimes it would glitch, but it wasnt really the biggest of thing **What problems is Connex One solving and how is that benefiting you?** Being able to assign it to the specific team or transfering to other teams were easy, it didnt take long for training purposes or showing agents how to go available and unavailable ### 4. Not a entirely good experience. Encountered bug after bug with this software. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2024 **What do you like best about Connex One?** Honestly, nothing special about this product. **What do you dislike about Connex One?** The numerous amounts of bugs encountered. Our company locked into a contract despite the numerous issues experienced that could not be resolved. **What problems is Connex One solving and how is that benefiting you?** Not entirely sure as we left this platform after our contract lapsed. - [View Connex One pricing details and edition comparison](https://www.g2.com/products/connex-one/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-15+12%3A02%3A05+-0500&secure%5Bsession_id%5D=bc934e71-c997-4f12-950d-b25b76dbf1b7&secure%5Btoken%5D=cb16b086c55ad265d06990eb710c8708f8f35c63f6a16c07da6d78aab9580a01&format=llm_user) ## Connex One Integrations - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) ## Connex One Features **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Generative AI** - AI Text Generation - AI Text Summarization ## Top Connex One Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,423 reviews) - [Aloware](https://www.g2.com/products/aloware/reviews) - 4.1/5.0 (812 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)