--- title: Graia Reviews meta_title: 'Graia Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Graia works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 1 scale: '5' date_modified: '2026-07-14' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Graia Reviews **Vendor:** Graia **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 5.0/5.0 **Total Reviews:** 1 ## About Graia Graia is an Agentic Contact Center-as-a-Service (CCaaS) and GenAI platform purpose-built to deliver more empathetic, intelligent, and autonomous customer experiences at scale. By combining deep customer experience (CX) expertise with proprietary Agentic AI and fully owned CCaaS IP, Graia helps enterprises drive revenue, enhance productivity, and scale support with confidence. Unlike traditional platforms, Graia adapts in real-time, interpreting user intent, tone and behavior to personalize interactions across service, sales and operations. Graia’s conversational and GenAI models prioritize the user’s perspective, allowing brands to deliver human-like responsiveness and bring a new level of understanding to every user interaction. Some of Graia's market-leading solutions are; Agent Contact Centre, Agentic AI, Conversational AI, Agent Assist, AI Live translation. Here are Graia's Differentiators: 1. Over 20 years’ experience in the Contact Centre and System Integration eco system. 2. We are a one stop shop created through the collaboration of 3 recognized experts in the field of Customer Experience (CX) and Customer Service: Omnichannel Contact Center as a Service – Buzzeasy Bespoke System Integration and Custom Development – Geomant AI Orchestration and Automation – Bulb 3. We present a full suite of integrated CCaaS and modern Agentic AI solutions to satisfy the most demanding of requirements for the Customer, Agent, Supervisor experience. 4. Full self-service GUI drag and drop configuration making the most complex of CX solutions simple and accessible to even the most non-technical business user. 5. We are AI engine-agnostic: we can offer a managed service and also support ‘bring your own’ along with LLM integration that allows simple swap out when the next "better" engine is released. ## Graia Reviews ### 1. Envipco **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Graia?** Quick and professional support. They adapt to our needs and always find solutions to challenges. **What do you dislike about Graia?** I don’t have any experience with that... **What problems is Graia solving and how is that benefiting you?** Call handling and SL (Service Level) reporting. - [View Graia pricing details and edition comparison](https://www.g2.com/products/graia/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-13+13%3A52%3A54+-0500&secure%5Bsession_id%5D=c688b5a4-556b-458d-b4c5-a7e8ecf43e04&secure%5Btoken%5D=1d4899c3cf1fd70f57d0269334e651af69d0474ce42ff3f1e416c5f5178431af&format=llm_user) ## Graia Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Administration** - Database Management - Data Workflows - Issue Management **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text-to-Speech - Generative AI **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Generative AI** - AI Text Summarization **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls ## Top Graia Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,488 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)