--- title: User Interviews Reviews meta_title: 'User Interviews Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1046 reviews by the users' company size, role or industry to find out how User Interviews works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1046 scale: '5' date_modified: '2026-08-11' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # User Interviews Reviews **Vendor:** UserTesting **Category:** [User Research Tools](https://www.g2.com/categories/user-research) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,046 ## About User Interviews User Interviews, now part of UserTesting, makes it fast, easy, and affordable to recruit participants for 🧑‍💻 user research, đź“Š market research, and 🤖 AI training. With 7 million participants, precise matching, and fraud prevention, we can reliably fill any research study. Connect with the right people in any niche, whether your target audience is consumers, B2B professionals, or domain experts needed for model training. Source, screen, track and pay participants, then move seamlessly from data collection to deep analysis, all in one place. Our flexible platform and powerful integrations make it easy for enterprises, technology partners, and agency teams to run any kind of research with confidence. Get started at for free at https://www.userinterviews.com. HOW IT WORKS: 1. RECRUIT PARTICIPANTS: Create hybrid panels of users and prospects for fast, easy recruitment. We can source qualified participants with more speed, precision, and scale than any other panel provider because of our extensive network and advanced matching system. 2. AUTOMATE WORKFLOWS: Source, screen, schedule, track, and pay participants, all in one place. Eliminate recruitment busywork with workflow automations and integrations with popular research and productivity tools. 3. ANALYZE INSIGHTS: Accelerate time to insight with session transcripts, traceable observations, highlight reels, and deep dive analysis, all powered by AI. 4. GOVERN RESEARCH: Run a world-class research practice as the work of customer understanding becomes distributed. Our platform helps you keep a global record of research activity and automate compliance with your team’s standards. User Interviews is built for research, product, and AI teams who do frequent, collaborative research. ## User Interviews Pros & Cons **What users like:** - Users find User Interviews to be extremely **easy to use** , providing a seamless and efficient recruiting experience. (102 reviews) - Users commend the **responsive customer support** of User Interviews, enhancing their recruitment experience significantly. (58 reviews) - Users love the **fast and effective user recruitment** by User Interviews, streamlining their research process significantly. (57 reviews) - Users value the **high quality of participants** in User Interviews, enhancing the confidence in feedback received. (48 reviews) - Users commend the **easy scheduling** and seamless integration with calendars, enhancing their user research experience significantly. (41 reviews) - Time-saving (32 reviews) - Features (29 reviews) - Easy Setup (27 reviews) - Intuitive (27 reviews) - Audience Diversity (26 reviews) **What users dislike:** - Users face significant **survey issues** including fraudulent participants and inadequate screening features, complicating the recruitment process. (28 reviews) - Users find the **limited customization options** frustrating, hindering their ability to effectively tailor their research processes. (18 reviews) - Users find the **user interface to be slow and complex** , leading to frustration and a lack of ease in use. (18 reviews) - Users struggle with **recruitment issues** , facing challenges in meeting quotas and dealing with participant validity concerns. (17 reviews) - Users find the **UX improvement** detrimental, complicating key features and frustrating overall usability of the tool. (17 reviews) - Users find the tool’s **complexity frustrating** , with inefficient design and usability issues hindering their experience and productivity. (16 reviews) - Users find the interface **not intuitive** , requiring excessive clicks and complicating routine tasks and user management. (16 reviews) - Expensive (14 reviews) - Users find the **navigation difficult** , requiring extra clicks and causing confusion for new users in locating items. (14 reviews) - Time-Consuming (14 reviews) ## User Interviews Reviews ### 1. Unpaid research participation – No effective participant protection **Rating:** 0.5/5.0 stars **Reviewed by:** Khalil G. | Technical Communications Contractor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about User Interviews?** Truly, there is nothing I like about a platform that allows its dishonest clients - researchers - to exploit participants and collect insights for free, as attendance and completion are determined solely at the researcher’s discretion. Sincerely. **What do you dislike about User Interviews?** I completed a 1h30 research interview on this platform run on behalf of a large, well-known company (Bluehost). The study was fully completed, and I provided detailed answers throughout (video interview). After completion, the researcher marked me as a “no show.” and did not respond to my messages. I then provided screenshots and evidence of my participation to User Interviews, which refused to process the promised incentive, stating that attendance and completion are determined solely at the researcher’s discretion, with no independent verification or meaningful appeal process. In practice, this means a researcher can collect insights and withhold payment without consequences, even when evidence is provided by the participant. I invested significant professional time based on a guaranteed incentive advertised by the platform. The experience revealed a serious imbalance of power and a lack of participant protection. I would strongly caution professionals and consultants against participating in studies on this platform. It proved to have no respect for your time and value. **What problems is User Interviews solving and how is that benefiting you?** As a respondent or participant, User Interviews helped me secure decent extras paid by clients who value the returns and expectations of their actual or potential users. ### 2. Ironically, the UX is terrible **Rating:** 0.0/5.0 stars **Reviewed by:** Russell G. | Principal UX and CMI Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about User Interviews?** I love the concept and the features...it's really a shame their recent redesign has made using the platform so annoying. **What do you dislike about User Interviews?** A recent redesign of their website has made key features frustrating to use — which is ironic, given this is a tool designed for user experience professionals. In particular, paying participants and editing screeners are now unnecessarily complicated. The UX team seems to be over-engineering things, with endless windowshades and tabs within tabs. For example: when editing a screener, a windowshade opens. If you accidentally click outside of it, your work disappears — I lost 20 minutes this way. It’s inefficient and frustrating. I would have rated the platform a 9 if not for these design issues. Editing participant numbers per session is also poorly designed. If session durations are short, the session details aren’t visible, so it’s unclear how to adjust the participant count. This level of friction has me seriously considering competitors. Launching a study feels like a constant struggle, and managing participants isn’t straightforward. There are some obvious usability problems as well: for instance, banners sometimes cover error messages. It’s clear this company needs to bring in experienced UX professionals. My company has actually started moving to alternatives — this tool is not cheap, and there are many other vendors out there that offer a better experience. **What problems is User Interviews solving and how is that benefiting you?** Recruiting quality participants. ### 3. not waste your time here **Rating:** 1.0/5.0 stars **Reviewed by:** Jiangqin M. | AI Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2025 **What do you like best about User Interviews?** The payment is high list in the task, if you qualify, it will be great **What do you dislike about User Interviews?** I spend some time here, but have never got payment, every time seems I am not qualify, and the time you spend on screen questions not get pay **What problems is User Interviews solving and how is that benefiting you?** spend a lot of time on the screen quesitions, but not get pay. and hard to qualify for join in the survey. ### 4. Not a delightful experience **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about User Interviews?** Not a great deal to add to this section sorry **What do you dislike about User Interviews?** I can see from demos that it can be a useful tool once set up. But without the ground work, it's not easy and intuituve. The UX and UI aren't delightful. It's bland and clunky. I am also based in Australia, and was often offered times for support in the middle of the night (US times). The cost for recruitment is also quite high. It was very hard to get the team excited about this product. **What problems is User Interviews solving and how is that benefiting you?** We tried to use it for user research. We are a complex company where building our own list of users would have needed a salesforce integration. I understand that is on the roadmap. ### 5. You get money for doing tasks **Rating:** 0.0/5.0 stars **Reviewed by:** Ryan M. | Records Management Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about User Interviews?** It's great that you get updates about what studies are going on in the area. I typically see studies that are in the $150-$250 range, which is definitely worth my time. **What do you dislike about User Interviews?** I wish that you could filter the email notifications to studies that are local to you. For example, I'm from Seattle but I get emails about studies in California or Michigan. Not helpful **What problems is User Interviews solving and how is that benefiting you?** I want money, and user interviews gives me options to connect with ongoing user research studies that will pay me money for my time. ### 6. They actually tried to recruit our staff. Unbelievable. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2020 **What do you like best about User Interviews?** The app worked, even though it was expensive and many of the interviewees didn't show up. **What do you dislike about User Interviews?** We were paid users, and they actually sent an email to our staff with the subject "Are you getting paid enough?" Body: "Knowing your worth is incredibly important to negotiating a fair salary. This week we've pulled together the best available data on what user researchers earn on average based on experience, company size, and where they're located." Then, they had a section in the email: "UX Research Jobs" where they listed open jobs for UX researchers! Unbelievable. We are customers!!! Could you imagine contacting you contacting the staff of YOUR customers, and trying to recruit them away as a job board. Stay away from this company, and unsubscribe from them. Anyone who would make such an insane business decision to treat their customers this way CANNOT and SHOULD NOT be trusted. **What problems is User Interviews solving and how is that benefiting you?** Connecting with potential and current customers to learn about pains. User Interviews facilitated the meetings and the payment of gift cards. ### 7. Unprofessional **Rating:** 0.0/5.0 stars **Reviewed by:** Nanda D. | Language Teacher, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2019 **What do you like best about User Interviews?** I dont like anything about them. Most of the time you dont qualify and when you do they don't call you! **What do you dislike about User Interviews?** Everytime i got accepted for surveys and scheduled a time to participate company would never call me. **What problems is User Interviews solving and how is that benefiting you?** The benefits is to not be associated qoth them. ### 8. Rude support, payment is always by gift card **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about User Interviews?** More straightforward than most focus group sites. **What do you dislike about User Interviews?** Feedback provided to staff is met with curt responses. Customer service just is not one of their concepts. **What problems is User Interviews solving and how is that benefiting you?** Stopped using them due to poor service. ## User Interviews Discussions - [Why is Amazon credit the main form of payment?](https://www.g2.com/discussions/31513-why-is-amazon-credit-the-main-form-of-payment) - 1 comment, 1 upvote - [How do I get more opportunities for additional interviews?](https://www.g2.com/discussions/31230-how-do-i-get-more-opportunities-for-additional-interviews) - 1 comment, 1 upvote - [Why is paypal the only disbursement option](https://www.g2.com/discussions/why-is-paypal-the-only-disbursement-option) - 1 comment, 1 upvote - [How many user interviews should you do?](https://www.g2.com/discussions/how-many-user-interviews-should-you-do) - 2 comments - [Why is a user interview important?](https://www.g2.com/discussions/why-is-a-user-interview-important) - 1 comment - [View User Interviews pricing details and edition comparison](https://www.g2.com/products/user-interviews/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+17%3A38%3A58+-0500&secure%5Bsession_id%5D=212e941d-0e00-4f4e-a905-a604ef84df5b&secure%5Btoken%5D=c5e87e0a12cb01e9e406e3d027ca90f9389197df964839208d490a72405091f3&format=llm_user) ## User Interviews Integrations - [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) - [Calendar](https://www.g2.com/products/calendar/reviews) - [Census](https://www.g2.com/products/census/reviews) - [Decipher](https://www.g2.com/products/decipher/reviews) - [Google Meet](https://www.g2.com/products/google-meet/reviews) - [Hightouch](https://www.g2.com/products/hightouch/reviews) - [Lookback](https://www.g2.com/products/lookback/reviews) - [Loop11](https://www.g2.com/products/loop11/reviews) - [Lyssna](https://www.g2.com/products/lyssna/reviews) - [Maze](https://www.g2.com/products/maze-maze/reviews) - [Optimal](https://www.g2.com/products/optimal-optimal/reviews) - [Outset.ai](https://www.g2.com/products/outset-ai/reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews) - [Sprig](https://www.g2.com/products/sprig/reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - [Tremendous](https://www.g2.com/products/tremendous/reviews) - [Typeform](https://www.g2.com/products/typeform/reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) - [Webex](https://www.g2.com/products/webexsuite/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## User Interviews Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **User Response Methods** - Survey - Video Snippets - Video Interview - Photo Submission - Text/Notes - Commenting/Notes **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **Participant Selection** - In-App - In-Store - On-Site - Recruitment Pool - Single Sign On **Survey Customization** - Question Branching - Branding - Multimedia Support **Insights** - Analytics - Collaboration - Sorting - Visual Analytics **Survey Insights** - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making - Dynamic Content **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization **Additional Functionality** - User Journeys - Usability Testing - Engagement Tracking - For Mobile - A/B Testing - Search/Filter - AI Copilot - Data Visualization - API - Drag & Drop - Unmoderated Testing - Screen Activity Recording - Behavior Tracking - Software Testing Management - Performance Metrics - Customizable Questions - Heatmaps - Prototype Creation - Activity Dashboard - Customer Segmentation - Data Import/Export - Trend Analysis - User Research Analysis - Monitoring - Third-Party Integrations - For Websites - Issue Tracking - Collaboration Tools - Surveys & Feedback - Customizable Branding - User Management - Customizable Templates - Design Management - Multi-Language - Real-Time Data - Project Management - Customizable Fields - Moderated Usability Testing - Quantitative Metrics - Alerts/Notifications - Categorization/Grouping - Tagging - Conversion Rate Optimization - Reporting & Statistics - Video recording/Transcriptions - Customizable Categories - Annotations - Performance Testing - Benchmarking - Question Library - Customizable Reports - Projections - Survey/Poll Management - Assessment Management - Activity Tracking - Video Support - Demographic Data - Customer Experience Management - Workflow Management - Geotargeting - Access Controls/Permissions - Email Reminders - Audience Targeting ## Top User Interviews Alternatives - [Respondent](https://www.g2.com/products/respondent/reviews) - 4.6/5.0 (383 reviews) - [Dscout](https://www.g2.com/products/dscout/reviews) - 4.5/5.0 (187 reviews) - [Maze](https://www.g2.com/products/maze-maze/reviews) - 4.5/5.0 (108 reviews)