--- title: User Interviews Reviews meta_title: 'User Interviews Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1046 reviews by the users' company size, role or industry to find out how User Interviews works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1046 scale: '5' date_modified: '2026-08-10' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # User Interviews Reviews **Vendor:** UserTesting **Category:** [User Research Tools](https://www.g2.com/categories/user-research) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,046 ## About User Interviews User Interviews, now part of UserTesting, makes it fast, easy, and affordable to recruit participants for 🧑‍💻 user research, 📊 market research, and 🤖 AI training. With 7 million participants, precise matching, and fraud prevention, we can reliably fill any research study. Connect with the right people in any niche, whether your target audience is consumers, B2B professionals, or domain experts needed for model training. Source, screen, track and pay participants, then move seamlessly from data collection to deep analysis, all in one place. Our flexible platform and powerful integrations make it easy for enterprises, technology partners, and agency teams to run any kind of research with confidence. Get started at for free at https://www.userinterviews.com. HOW IT WORKS: 1. RECRUIT PARTICIPANTS: Create hybrid panels of users and prospects for fast, easy recruitment. We can source qualified participants with more speed, precision, and scale than any other panel provider because of our extensive network and advanced matching system. 2. AUTOMATE WORKFLOWS: Source, screen, schedule, track, and pay participants, all in one place. Eliminate recruitment busywork with workflow automations and integrations with popular research and productivity tools. 3. ANALYZE INSIGHTS: Accelerate time to insight with session transcripts, traceable observations, highlight reels, and deep dive analysis, all powered by AI. 4. GOVERN RESEARCH: Run a world-class research practice as the work of customer understanding becomes distributed. Our platform helps you keep a global record of research activity and automate compliance with your team’s standards. User Interviews is built for research, product, and AI teams who do frequent, collaborative research. ## User Interviews Pros & Cons **What users like:** - Users find User Interviews to be extremely **easy to use** , providing a seamless and efficient recruiting experience. (102 reviews) - Users commend the **responsive customer support** of User Interviews, enhancing their recruitment experience significantly. (58 reviews) - Users love the **fast and effective user recruitment** by User Interviews, streamlining their research process significantly. (57 reviews) - Users value the **high quality of participants** in User Interviews, enhancing the confidence in feedback received. (48 reviews) - Users commend the **easy scheduling** and seamless integration with calendars, enhancing their user research experience significantly. (41 reviews) - Time-saving (32 reviews) - Features (29 reviews) - Easy Setup (27 reviews) - Intuitive (27 reviews) - Audience Diversity (26 reviews) **What users dislike:** - Users face significant **survey issues** including fraudulent participants and inadequate screening features, complicating the recruitment process. (28 reviews) - Users find the **limited customization options** frustrating, hindering their ability to effectively tailor their research processes. (18 reviews) - Users find the **user interface to be slow and complex** , leading to frustration and a lack of ease in use. (18 reviews) - Users struggle with **recruitment issues** , facing challenges in meeting quotas and dealing with participant validity concerns. (17 reviews) - Users find the **UX improvement** detrimental, complicating key features and frustrating overall usability of the tool. (17 reviews) - Users find the tool’s **complexity frustrating** , with inefficient design and usability issues hindering their experience and productivity. (16 reviews) - Users find the interface **not intuitive** , requiring excessive clicks and complicating routine tasks and user management. (16 reviews) - Expensive (14 reviews) - Users find the **navigation difficult** , requiring extra clicks and causing confusion for new users in locating items. (14 reviews) - Time-Consuming (14 reviews) ## User Interviews Reviews ### 1. While some value exists, the platform is swamped with fraudulent activity, so caution is required **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about User Interviews?** Access to relevant research participants based on a variety of attributes **What do you dislike about User Interviews?** 1. Tons of fraudulent activity, such as the same individuals joining a study multiple times from different accounts or misrepresenting themselves. You really need to ensure validity yourself, such as by confirming participants' identity or attributes in various ways, before relying on their data. Without that, my study would end up with potentially tens of percent, maybe even most, of the data in it being based on fraudulent participants. 2. Recruitment prices for B2B participants are high, especially considering the low quality of the participant list they generate, which requires the research admin to do significant participant validity screening themselves (you can get refunded for fraudulent participants, but that requires identifying them first, reporting...). **What problems is User Interviews solving and how is that benefiting you?** Access to survey audience based on a high variety of attributes. Potentially can save a lot of time and energy trying to recruit such audience myself. ### 2. Promising Platform, small offer! **Rating:** 1.5/5.0 stars **Reviewed by:** Ali T. | Product/Project Manager: Connected Vehicles Solutions, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about User Interviews?** I like the platform, and I believe it will provide a very good place for companies to obtain feedback from uses and conduct user research and market research. It is better than other platforms as it is simpler to use. **What do you dislike about User Interviews?** For such promissing platform, although everything orked out just well. I still see the offer to seem very small especially in Europe and Germany. I think they could invest in acquiring business accounts. **What problems is User Interviews solving and how is that benefiting you?** it trys to connect businesses from all sizes with individuals that are interested in a side income. So It provide research subjects to the businesses to obtain neutral feedback on their products, services or just to answer surveys. ### 3. Never get picked for surveys **Rating:** 1.5/5.0 stars **Reviewed by:** Ekram I. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about User Interviews?** I like that they constantly email with surgery opportunities. **What do you dislike about User Interviews?** I never get picked to participate in surveys. Perhaps I'm using this incorrectly! **What problems is User Interviews solving and how is that benefiting you?** It is helping with Market Research which is really beneficial. I have not used the resources as much as I should, but I am never picked. ### 4. Nice idea, but technical issues and lack of support make it unusable **Rating:** 1.5/5.0 stars **Reviewed by:** Jim R. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2020 **What do you like best about User Interviews?** Ability to target participants based on demographic information, and further screen participants with a customized questionnaire. **What do you dislike about User Interviews?** No phone support is offered. Chat support cannot handle anything, and recommends you to email the "Projects" team. Projects team just keeps responding with the same canned/automated responses even after you tell them that their response wasn't relevant or didn't work. If you run into technical issues (which you will, unfortunately) you will burn days and days trying to get it resolved with them. For an expensive service ($300/month) their support is terrible. I get better support from services that only charge $10/month. **What problems is User Interviews solving and how is that benefiting you?** We're using it to get feedback on our website, messaging and product. The feedback has been amazing when the product has worked properly (see above). When it doesn't, their lack of customer support slows you down and burns days of time. ## User Interviews Discussions - [Why is Amazon credit the main form of payment?](https://www.g2.com/discussions/31513-why-is-amazon-credit-the-main-form-of-payment) - 1 comment, 1 upvote - [How do I get more opportunities for additional interviews?](https://www.g2.com/discussions/31230-how-do-i-get-more-opportunities-for-additional-interviews) - 1 comment, 1 upvote - [Why is paypal the only disbursement option](https://www.g2.com/discussions/why-is-paypal-the-only-disbursement-option) - 1 comment, 1 upvote - [How many user interviews should you do?](https://www.g2.com/discussions/how-many-user-interviews-should-you-do) - 2 comments - [Why is a user interview important?](https://www.g2.com/discussions/why-is-a-user-interview-important) - 1 comment - [View User Interviews pricing details and edition comparison](https://www.g2.com/products/user-interviews/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+21%3A59%3A35+-0500&secure%5Bsession_id%5D=b887433e-7a31-4dd8-8b0e-8fb1f1956f76&secure%5Btoken%5D=00994e126281724311f5cdc2aca37699a9cf49ff325ae471722c23cbddece370&format=llm_user) ## User Interviews Integrations - [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) - [Calendar](https://www.g2.com/products/calendar/reviews) - [Census](https://www.g2.com/products/census/reviews) - [Decipher](https://www.g2.com/products/decipher/reviews) - [Google Meet](https://www.g2.com/products/google-meet/reviews) - [Hightouch](https://www.g2.com/products/hightouch/reviews) - [Lookback](https://www.g2.com/products/lookback/reviews) - [Loop11](https://www.g2.com/products/loop11/reviews) - [Lyssna](https://www.g2.com/products/lyssna/reviews) - [Maze](https://www.g2.com/products/maze-maze/reviews) - [Optimal](https://www.g2.com/products/optimal-optimal/reviews) - [Outset.ai](https://www.g2.com/products/outset-ai/reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews) - [Sprig](https://www.g2.com/products/sprig/reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - [Tremendous](https://www.g2.com/products/tremendous/reviews) - [Typeform](https://www.g2.com/products/typeform/reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) - [Webex](https://www.g2.com/products/webexsuite/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## User Interviews Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **User Response Methods** - Survey - Video Snippets - Video Interview - Photo Submission - Text/Notes - Commenting/Notes **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **Participant Selection** - In-App - In-Store - On-Site - Recruitment Pool - Single Sign On **Survey Customization** - Question Branching - Branding - Multimedia Support **Insights** - Analytics - Collaboration - Sorting - Visual Analytics **Survey Insights** - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making - Dynamic Content **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization **Additional Functionality** - User Journeys - Usability Testing - Engagement Tracking - For Mobile - A/B Testing - Search/Filter - AI Copilot - Data Visualization - API - Drag & Drop - Unmoderated Testing - Screen Activity Recording - Behavior Tracking - Software Testing Management - Performance Metrics - Customizable Questions - Heatmaps - Prototype Creation - Activity Dashboard - Customer Segmentation - Data Import/Export - Trend Analysis - User Research Analysis - Monitoring - Third-Party Integrations - For Websites - Issue Tracking - Collaboration Tools - Surveys & Feedback - Customizable Branding - User Management - Customizable Templates - Design Management - Multi-Language - Real-Time Data - Project Management - Customizable Fields - Moderated Usability Testing - Quantitative Metrics - Alerts/Notifications - Categorization/Grouping - Tagging - Conversion Rate Optimization - Reporting & Statistics - Video recording/Transcriptions - Customizable Categories - Annotations - Performance Testing - Benchmarking - Question Library - Customizable Reports - Projections - Survey/Poll Management - Assessment Management - Activity Tracking - Video Support - Demographic Data - Customer Experience Management - Workflow Management - Geotargeting - Access Controls/Permissions - Email Reminders - Audience Targeting ## Top User Interviews Alternatives - [Respondent](https://www.g2.com/products/respondent/reviews) - 4.6/5.0 (383 reviews) - [Dscout](https://www.g2.com/products/dscout/reviews) - 4.5/5.0 (187 reviews) - [Maze](https://www.g2.com/products/maze-maze/reviews) - 4.5/5.0 (108 reviews)