Introducing G2.ai, the future of software buying.Try now
Compare User Interviews and UserTesting 
Featured Products
At a Glance
Market Segments
Small-Business (52.5% of reviews)
Enterprise (41.9% of reviews)
Entry-Level Pricing
$49.00
Contact Us Per Year
User Interviews
Star Rating
(1,045)4.6 out of 5
Market Segments
Small-Business (52.5% of reviews)
Pros & Cons
Entry-Level Pricing
$49.00
Free Trial is available
Browse all 5 pricing plansUserTesting
Star Rating
(785)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that UserTesting excels in providing a wide variety of test types, including websites, prototypes, and mobile apps, which users find beneficial for diverse research needs. However, some users appreciate the straightforward and user-friendly interface of User Interviews, making it easier for them to navigate and utilize the platform effectively.
- Users say that UserTesting's onboarding process is smooth, with clear instructions and timely payments, enhancing the overall user experience. In contrast, reviewers of User Interviews highlight the platform's intuitive setup process, which they find efficient and non-problematic, allowing them to quickly access a large pool of participants.
- Reviewers mention that UserTesting's focus on human opinions over AI-generated content resonates well with users, contributing to a meaningful research experience. On the other hand, User Interviews users appreciate the platform's ability to implement complex skipping logic easily, showcasing its flexibility in survey design.
- According to verified reviews, UserTesting has a strong reputation for quality support, with users noting the responsiveness and helpfulness of the customer service team. Meanwhile, User Interviews users also commend their customer support, often receiving prompt responses, which adds to their overall satisfaction with the platform.
- G2 reviewers highlight that UserTesting's user interface is visually appealing and intuitive, which enhances usability. However, some users of User Interviews find the interface to be one of the best for programming, indicating a strong emphasis on user experience and functionality.
- Users report that while UserTesting has a larger market presence, User Interviews is particularly favored by small businesses, which may indicate a more tailored approach to meet the specific needs of smaller teams. This distinction can be crucial for buyers looking for a solution that aligns with their organizational size and requirements.
Pricing
Entry-Level Pricing
User Interviews
Recruit Pay As You Go
$49.00
For teams doing occasional research.
- Access to 5 million+ participants
- Rich targeting & screening
- Scheduling automation
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
User Interviews
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
8.9
573
8.6
599
Ease of Use
9.0
592
8.4
630
Ease of Setup
8.6
209
8.6
295
Ease of Admin
9.0
114
8.7
231
Quality of Support
9.1
527
9.0
522
Has the product been a good partner in doing business?
9.1
114
8.8
226
Product Direction (% positive)
9.3
588
8.1
589
Features by Category
User Response Methods
7.5
225
|
Verified
7.5
317
|
Verified
6.2
195
8.7
374
|
Verified
8.2
224
8.7
296
|
Verified
5.9
192
7.1
182
|
Verified
6.6
203
8.2
351
|
Verified
Participant Selection
6.9
197
7.4
126
4.9
48
5.5
81
6.0
188
6.9
107
8.1
217
|
Verified
8.1
374
|
Verified
Insights
6.7
189
|
Verified
7.7
344
|
Verified
6.9
198
|
Verified
7.7
312
|
Verified
6.8
197
|
Verified
7.4
312
|
Verified
Generative AI
5.0
75
6.6
83
Feedback Source
Not enough data
8.0
114
Not enough data
8.4
131
Not enough data
8.4
131
Not enough data
7.7
83
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
159
Not enough data
8.2
176
Not enough data
8.2
162
Insights
Not enough data
Feature Not Available
Not enough data
7.3
162
Not enough data
7.7
173
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
6.8
20
Not enough data
6.7
19
Not enough data
6.8
18
Not enough data
Feature Not Available
Customization
Not enough data
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Generative AI
Not enough data
Feature Not Available
Not enough data
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
8.3
180
6.1
22
8.5
227
7.9
24
8.2
171
6.5
22
8.6
189
6.5
24
Survey Customization
7.7
161
6.0
25
8.0
162
5.8
24
7.9
166
6.5
24
Feature Not Available
4.9
23
Survey Insights
Feature Not Available
6.3
24
Feature Not Available
Feature Not Available
8.4
148
7.1
24
8.5
163
6.8
24
Agentic AI - Survey
5.2
10
Feature Not Available
6.2
10
Feature Not Available
7.2
10
Feature Not Available
Generative AI
Not enough data
5.7
5
Not enough data
6.4
6
Survey Management
Not enough data
9.0
35
|
Verified
Not enough data
8.3
83
|
Verified
Not enough data
8.6
107
|
Verified
Not enough data
8.5
100
|
Verified
Process Management
Not enough data
8.0
102
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
89
|
Verified
Not enough data
9.2
15
|
Verified
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
User Interviews and UserTesting are categorized as Survey and User Research
Unique Categories
User Interviews has no unique categories
UserTesting is categorized as Consumer Video Feedback, Enterprise Feedback Management, Experience Management, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
User Interviews
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.9%
Computer Software
9.6%
Market Research
8.4%
Financial Services
5.5%
Research
4.6%
Other
60.9%
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Discussions
How many user interviews should you do?
2 Comments
ID
as many as your knowledge/data set would benefitRead more
What do user interviews pay?
2 Comments
CM
As mentioned in the previous comment the pay is typically done via a choice of literary hundreds of gift card options. Some studies, although rare will lay...Read more
Why is Amazon credit the main form of payment?
1 Comment
UM
We now offer many options beyond Amazon Gift Cards! Check it out https://www.userinterviews.com/support/incentive-payments :)Read more
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
