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At a Glance
Market Segments
Small-Business (52.5% of reviews)
Enterprise (41.9% of reviews)
Entry-Level Pricing
$49.00
Contact Us Per Year
User Interviews
Star Rating
(1,044)4.6 out of 5
Market Segments
Small-Business (52.5% of reviews)
Pros & Cons
Entry-Level Pricing
$49.00
Free Trial is available
Browse all 5 pricing plansUserTesting
Star Rating
(784)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that User Interviews excels in ease of use, scoring 9.1 compared to UserTesting's 8.4. Reviewers mention that the intuitive interface and straightforward navigation make it easier for new users to get started quickly.
- Reviewers mention that User Interviews has a superior survey builder, scoring 8.4 against UserTesting's 5.8. Users appreciate the variety of question types and templates available, which streamline the survey creation process.
- Users on G2 highlight that User Interviews offers better survey distribution options, scoring 8.6 compared to UserTesting's 6.3. Reviewers say that the ability to reach a wider audience through various channels is a significant advantage.
- Reviewers mention that UserTesting shines in video interview capabilities, scoring 8.7 versus User Interviews' 8.1. Users appreciate the high-quality video snippets that enhance the user experience during interviews.
- Users say that User Interviews outperforms in analytics, with a score of 6.7 compared to UserTesting's 7.7. However, they note that while UserTesting provides solid analytics, User Interviews offers more actionable insights that help in decision-making.
- G2 users report that User Interviews has a more robust recruitment pool, scoring equally at 8.1 for both products. However, reviewers mention that User Interviews provides more targeted recruitment options, which can lead to higher quality responses.
Pricing
Entry-Level Pricing
User Interviews
Recruit Pay As You Go
$49.00
For teams doing occasional research.
- Access to 5 million+ participants
- Rich targeting & screening
- Scheduling automation
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
User Interviews
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
8.9
573
8.6
599
Ease of Use
9.0
592
8.4
630
Ease of Setup
8.6
209
8.6
295
Ease of Admin
9.0
114
8.7
231
Quality of Support
9.1
527
9.0
522
Has the product been a good partner in doing business?
9.1
114
8.8
226
Product Direction (% positive)
9.3
588
8.1
589
Features by Category
User Response Methods
7.5
225
|
Verified
7.6
317
|
Verified
6.2
195
8.7
374
|
Verified
8.2
224
8.7
296
|
Verified
5.9
192
7.1
182
|
Verified
6.6
203
8.2
351
|
Verified
Participant Selection
6.9
197
7.4
127
4.9
48
5.6
82
6.0
188
6.9
108
8.1
217
|
Verified
8.1
375
|
Verified
Insights
6.7
189
|
Verified
7.7
344
|
Verified
6.9
198
|
Verified
7.7
312
|
Verified
6.8
197
|
Verified
7.4
312
|
Verified
Generative AI
5.0
75
6.7
84
Feedback Source
Not enough data
8.0
113
Not enough data
8.4
130
Not enough data
8.4
131
Not enough data
7.7
83
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
158
Not enough data
8.2
175
Not enough data
8.2
161
Insights
Not enough data
Feature Not Available
Not enough data
7.3
161
Not enough data
7.7
172
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
6.8
20
Not enough data
6.7
19
Not enough data
6.8
18
Not enough data
Feature Not Available
Customization
Not enough data
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Generative AI
Not enough data
Feature Not Available
Not enough data
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
8.3
180
6.1
22
8.5
227
7.9
24
8.2
171
6.5
22
8.6
189
6.5
24
Survey Customization
7.7
161
6.0
25
8.0
162
5.8
24
7.9
166
6.5
24
Feature Not Available
4.9
23
Survey Insights
Feature Not Available
6.3
24
Feature Not Available
Feature Not Available
8.4
148
7.1
24
8.5
163
6.8
24
Agentic AI - Survey
5.2
10
Feature Not Available
6.2
10
Feature Not Available
7.2
10
Feature Not Available
Generative AI
Not enough data
5.7
5
Not enough data
6.4
6
Survey Management
Not enough data
9.0
35
|
Verified
Not enough data
8.3
83
|
Verified
Not enough data
8.6
107
|
Verified
Not enough data
8.5
100
|
Verified
Process Management
Not enough data
8.0
102
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
89
|
Verified
Not enough data
9.2
15
|
Verified
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
User Interviews and UserTesting are categorized as Survey and User Research
Unique Categories
User Interviews has no unique categories
UserTesting is categorized as Consumer Video Feedback, Enterprise Feedback Management, Experience Management, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
User Interviews
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.9%
Computer Software
9.6%
Market Research
8.4%
Financial Services
5.5%
Research
4.6%
Other
60.9%
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Discussions
How many user interviews should you do?
2 Comments
ID
as many as your knowledge/data set would benefitRead more
What do user interviews pay?
2 Comments
CM
As mentioned in the previous comment the pay is typically done via a choice of literary hundreds of gift card options. Some studies, although rare will lay...Read more
Why is paypal the only disbursement option
1 Comment
UM
Hi Ken! We recently launched "Reward Link" which means there are many new incentive types beyond Amazing including Starbucks, Target, DoorDash, Uber, and...Read more
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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