User Interviews Pricing Overview

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User Interviews helps teams make better business and product decisions by making user research easier, faster, and more joyful. Sign up today through G2 Deals and get 3 free research participants (a $360 value!).

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Deals

$360

100% Off

Recruit Pay As You Go

$49.00

For teams doing occasional research.

Recruit Essential

Starting at $205.00

Per Month

For teams doing ongoing research.

Recruit Custom

For teams doing a high volume of research.

Hub Workflow

Workflow automation for teams to run fast, professional user research.

Hub CRM

Panel software and advanced automation for teams doing user research at scale.

We offer flexible pricing packages for teams of all sizes.

With a Recruit subscription, you can source your target audience from our panel of over 5 million participants. We offer volume discounts and also have a pay as you go option. Sign up free to get started.

With a Hub subscription, you can manage and scale research with your own customers. Hub Workflow automates all of the time consuming aspects of research recruitment, and Hub CRM allows you to build and manage an opt-in panel, coordinate team-wide research, and handle governance.

User Interviews has 5 pricing editions. A free trial of User Interviews is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for User Interviews is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase User Interviews must be conducted with the seller.

Pricing information was last updated on November 18, 2024

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User Interviews Pricing Reviews

(2)

Verified User in Computer Software

Small-Business (50 or fewer emp.)

5/19/2023

Guest users or non-business users of the software, not included in G2 scores.

"Wonderful platform which connects researchers with potential audience"

5/5

What do you like best about User Interviews?

A lot of things about it:

- User friendly

- Amazing support team

- Good value for your time

- The platform which allows to interact with researcher

- referral bonus

- Referral bonus for each study Review collected by and hosted on G2.com.

What do you dislike about User Interviews?

Most of the interviews we get are from US-based researchers, and timing may not work out whenever you select a study. The mobile platform is not so user-friendly as well.

Sometimes the login validation takes too long Review collected by and hosted on G2.com.

Russell G.

Principal UX and CMI Specialist

Enterprise (> 1000 emp.)

8/8/2024

"Ironically, the UX is terrible"

0/5

What do you like best about User Interviews?

I love the concept and the features...it's really a shame their recent redesign has made using the platform so annoying. Review collected by and hosted on G2.com.

What do you dislike about User Interviews?

A recent redesign of their website has made key features frustrating to use — which is ironic, given this is a tool designed for user experience professionals. In particular, paying participants and editing screeners are now unnecessarily complicated. The UX team seems to be over-engineering things, with endless windowshades and tabs within tabs.

For example: when editing a screener, a windowshade opens. If you accidentally click outside of it, your work disappears — I lost 20 minutes this way. It’s inefficient and frustrating. I would have rated the platform a 9 if not for these design issues.

Editing participant numbers per session is also poorly designed. If session durations are short, the session details aren’t visible, so it’s unclear how to adjust the participant count. This level of friction has me seriously considering competitors. Launching a study feels like a constant struggle, and managing participants isn’t straightforward.

There are some obvious usability problems as well: for instance, banners sometimes cover error messages. It’s clear this company needs to bring in experienced UX professionals. My company has actually started moving to alternatives — this tool is not cheap, and there are many other vendors out there that offer a better experience. Review collected by and hosted on G2.com.