--- title: User Interviews Reviews meta\_title: 'User Interviews Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1046 reviews by the users' company size, role or industry to find out how User Interviews works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 1046 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # User Interviews Reviews & Product Details Visit Website User Interviews, now part of UserTesting, makes it fast, easy, and affordable to recruit participants for 🧑‍💻 user research, 📊 market research, and 🤖 AI training. With 7 million participants, precise matching, and fraud prevention, we can reliably fill any research study. Connect with the right people in any niche, whether your target audience is consumers, B2B professionals, or domain experts needed for model training. Source, screen, track and pay participants, then move seamlessly from data collection to deep analysis, all in one place. Our flexible platform and powerful integrations make it easy for enterprises, technology partners, and agency teams to run any kind of research with confidence. Get started at for free at https://www.userinterviews.com. HOW IT WORKS: 1. RECRUIT PARTICIPANTS: Create hybrid panels of users and prospects for fast, easy recruitment. We can source qualified participants with more speed, precision, and scale than any other panel provider because of our extensive network and advanced matching system. 2. AUTOMATE WORKFLOWS: Source, screen, schedule, track, and pay participants, all in one place. Eliminate recruitment busywork with workflow automations and integrations with popular research and productivity tools. 3. ANALYZE INSIGHTS: Accelerate time to insight with session transcripts, traceable observations, highlight reels, and deep dive analysis, all powered by AI. 4. GOVERN RESEARCH: Run a world-class research practice as the work of customer understanding becomes distributed. Our platform helps you keep a global record of research activity and automate compliance with your team’s standards. User Interviews is built for research, product, and AI teams who do frequent, collaborative research. * * * Product Website User Interviews Seller [UserTesting](https://www.g2.com/sellers/usertesting) Discussions [User Interviews Community](https://www.g2.com/products/user-interviews/discuss) Languages Supported English Solution Type Best-of-Breed Overview by User Interviews Marketing Team Show More ## Pricing Pricing provided by User Interviews. ### Recruit Pay As You Go $49.00 [ View More Pricing Information ](https://www.g2.com/products/user-interviews/pricing) ## User Interviews Integrations (22) What do users say about integrations? Verified by User Interviews [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Alchemer Survey ](https://www.g2.com/products/alchemer-survey/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Calendar ](https://www.g2.com/products/calendar/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Census ](https://www.g2.com/products/census/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Decipher ](https://www.g2.com/products/decipher/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Meet ](https://www.g2.com/products/google-meet/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Hightouch ](https://www.g2.com/products/hightouch/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Lookback ](https://www.g2.com/products/lookback/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Loop11 ](https://www.g2.com/products/loop11/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Lyssna ](https://www.g2.com/products/lyssna/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Maze ](https://www.g2.com/products/maze-maze/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Optimal ](https://www.g2.com/products/optimal-optimal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Outset.ai ](https://www.g2.com/products/outset-ai/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Qualtrics Customer Experience ](https://www.g2.com/products/qualtrics-customer-experience/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Data 360 (formerly Data Cloud) ](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sprig ](https://www.g2.com/products/sprig/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SurveyMonkey ](https://www.g2.com/products/surveymonkey/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Tremendous ](https://www.g2.com/products/tremendous/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Typeform ](https://www.g2.com/products/typeform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") UserTesting ](https://www.g2.com/products/usertesting/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Webex ](https://www.g2.com/products/webexsuite/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Workplace ](https://www.g2.com/products/zoom-workplace/reviews) Show More ![Miriam P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miriam P.") MP Miriam P. Design 1/14/2026 "Mixed Experience: Versatile but Requires Better Verification" 2.5/5 What do you like best about User Interviews? I like that User Interviews has a wide range of different people to reach out to, and they have their LinkedIn for verification. The interface is pretty easy to understand. It's also helpful to set things up as fast as possible so I can get tests out quickly and then look at both qualitative and quantitative data to build and launch product features. Review collected by and hosted on G2.com. What do you dislike about User Interviews? There are many times when users did not show up at the scheduled times, which was a big problem because then we'd have to scramble to find new people and set up new times, and that just really delayed our entire testing process. Also, people that would show up that weren't the right fit or were potentially scammers. So they need to revisit their verification process. It was either I wasn't added to the right project or I just couldn't find the project I was looking for, so I'd have to reach out to someone to send me a direct link. Review collected by and hosted on G2.com. What problems is User Interviews solving and how is that benefiting you? I use User Interviews to get direct feedback, meeting face-to-face with users, which helps validate or test our assumptions. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Oshin Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oshin Y.") OY Oshin Y. PM Enterprise (\> 1000 emp.) 8/25/2025 "Great user friendly UI" 3/5 What do you like best about User Interviews? They've got a lot of different ways you can setup your project, different ways of hiring, different types of meetings you could do. Overall, great UI with lots of valuable flexible options that makes life easier. Review collected by and hosted on G2.com. What do you dislike about User Interviews? Quality of participants are not good, it's rare to find a few decent candidates that provide valuable insights, a lot of the candidates lie, and it starts showing after the first few minutes of the research call Review collected by and hosted on G2.com. What problems is User Interviews solving and how is that benefiting you? Providing a platform to source users for conducting research Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 9/19/2025 "Great participants, poor customer service" 2.5/5 What do you like best about User Interviews? Quality of participants, relative ease of screening and scheduling Review collected by and hosted on G2.com. What do you dislike about User Interviews? Really inconsistent and usually poor customer service; it seems there's no shared source of truth or standard practices on the customer support side, and our team often gets snagged in their chaos and inconsistency. We also love the videos as part of the new screening process, but without a way to filer by video submissions or make it required, it creates new friction in the process. Review collected by and hosted on G2.com. What problems is User Interviews solving and how is that benefiting you? The ability to recruit high-quality participants in a setting where fraud / bots has been very minimal. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Tatyana M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tatyana M.") TM Tatyana M. internal communications manager Enterprise (\> 1000 emp.) 10/10/2025 "Good experience" 3/5 What do you like best about User Interviews? connecting with customers who use our product globally Review collected by and hosted on G2.com. What do you dislike about User Interviews? I sometimes find the project set up to be overly complex. feels like there are opportunities for improvement and simplification in the UI Review collected by and hosted on G2.com. What problems is User Interviews solving and how is that benefiting you? We're learning more about our customers' unique stories and experiences using our product. product feedback is helfpul so we can continue improving. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite on behalf of seller ![Verified User in Professional Training & Coaching](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Professional Training & Coaching") GP Verified User in Professional Training & Coaching Mid-Market (51-1000 emp.) 10/1/2025 "Had to choose another provider" 3/5 What do you like best about User Interviews? Integration with other tools, tips for researchers Review collected by and hosted on G2.com. What do you dislike about User Interviews? Customer services - didn’t manage to resolve my problem, made me feel hopeless Review collected by and hosted on G2.com. What problems is User Interviews solving and how is that benefiting you? Recruiting research participants Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Keena B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keena B.") KB Keena B. Sr Experience Researcher Enterprise (\> 1000 emp.) 10/11/2024 "Some of the functionality could be improved." 2.5/5 What do you like best about User Interviews? I like the feature that makes it easy to copy over projects. Review collected by and hosted on G2.com. What do you dislike about User Interviews? 1. I don't like that I cannot easily edit my critera after I launch the project. 2. It really needs to have AND / OR for some of the demographics. So for example, if I want people who speak either French or German, I have to make a separate project. Why can't I just get people who speak one of the other? If I select French and German, they'll need to speak both. Review collected by and hosted on G2.com. What problems is User Interviews solving and how is that benefiting you? Using the User Interviews panel benefits me. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite BV Benjamin V. Director of Operations Small-Business (50 or fewer emp.) 10/31/2024 "Can find some quality responses for some projects, others not so much." 2.5/5 What do you like best about User Interviews? I like their interface and ease of use to create a qualifier survey. Their fees seem to be in line with over all alternatives to recruitment. Review collected by and hosted on G2.com. What do you dislike about User Interviews? We have not had success with some niche industries that they claim to have on their panel. Some of our recruitments have been very disappointing. Review collected by and hosted on G2.com. What problems is User Interviews solving and how is that benefiting you? They can help us automate recruitment for some of our research surveys. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ankolika D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ankolika D.") AD Ankolika D. Research Assistant Small-Business (50 or fewer emp.) 12/12/2024 Guest users or non-business users of the software, not included in G2 scores. "I used it for my academic work." 3/5 What do you like best about User Interviews? I like that everything is automated, and things are in place for getting a perfect sample. Review collected by and hosted on G2.com. What do you dislike about User Interviews? Things are barely intuitive. Everything is only understood after already doing it. Review collected by and hosted on G2.com. What problems is User Interviews solving and how is that benefiting you? I think getting a very specific sample is simpler. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Mid-Market (51-1000 emp.) 9/27/2024 "YMMV depending on the type of users you need" 3/5 What do you like best about User Interviews? User Interviews is my research assistant. It handles recruiting, payments, scheduling...all things that take away from doing research. Review collected by and hosted on G2.com. What do you dislike about User Interviews? User Interviews is only as good as its participant pool and unfortunately, that is mixed. I've had participants who were not in the required country. We are a US-based company and we need US participants. Somehow non-US participants slip through. I also need a specialized population of underrepresented professionals in User Interviews. I'd estimate a good 15% of UI interviews I have conducted had to be thrown out because the participant wasn't a good fit. With my non-UI partipants, it's less than 5%. Review collected by and hosted on G2.com. What problems is User Interviews solving and how is that benefiting you? Recruting, scheduling, and payments Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Research") GR Verified User in Research Small-Business (50 or fewer emp.) 12/9/2024 "Too expensive" 2.5/5 What do you like best about User Interviews? I like that I can recruit people fast and be specific with participants Review collected by and hosted on G2.com. What do you dislike about User Interviews? It's too expensive for student researchers and I wish there was a student discount. Review collected by and hosted on G2.com. What problems is User Interviews solving and how is that benefiting you? I used it to conduct user interviews for my thesis or my classes, because my participants were specific. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about User Interviews? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about User Interviews ](https://www.g2.com/products/user-interviews/discussions/new) GU Guest User What is User Interviews used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-user-interviews-used-for) ![Katherine S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katherine S.") KS Katherine Shimanovsky • Last activity over 5 years ago Why is Amazon credit the main form of payment? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/31513-why-is-amazon-credit-the-main-form-of-payment) [ View all Discussions ](https://www.g2.com/products/user-interviews/discuss) ## Pricing Options Pricing provided by User Interviews. ### Recruit Pay As You Go $49.00 ### Recruit Essential Starting at $205.00 Per Month ### Recruit Custom Contact Us ### Hub Workflow Contact Us [ View More Pricing Information ](https://www.g2.com/products/user-interviews/pricing) ## G2 Deals ### Exclusive savings on User Interviews through G2 Deals User Interviews helps teams make better business and product decisions by making user research easier, faster, and more joyful. Sign up today through G2 Deals and get 3 free research participants (a $360 value!). How to claim this offer Discount automatically applied at checkout. 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