This is a very user friendly program. It is very easy to receive and update orders as well as inventory. We have never had any issues or problem using the program and we have been using it for over 5 years. Their customer service is very helpful however they are limited as to what they are able to assist with.
Very minor thing...Although we do not ship on the weekends, if an order is submitted very late on Friday night after business hours violation warnings will be sent out on Sunday because the order has not shipped. They send a lot of emails stating the order is late even if it is not. Weekends and holidays are not taken into consideration when violation warnings are sent. Because they send so many emails it is easy to ignore all of them as they are pretty much all false alarms.
When entering information about an order, if a shipping amount has to be added they do not keep record of this. We had some problems because of this but fortunately we figured out a workaround.
It is quite expensive to use this program. In addition to a monthly fee, there is a fee for every item that is ordered. The bills can get to be quite expensive.
I really like pretty much everything about this program except for the face it is quite expensive.
We are notified every time an order is waiting. You can easily reprint packing slips and orders if needed. Their customer service is very friendly and helpful. All orders are kept orderly and easy to keep track of.
As we are able to download csv files with orders and then upload the orders into our system. This saves us a ton of time, it also helps cut down on errors that may happen when orders are entered manually.