OrderStream Reviews & Product Details


What is OrderStream?

OrderStream help you integrate with any supplier to enable direct-to-customer fulfillment, maintain control of fulfillment with visibility and exception-based management, track and resolve fulfillment delays, and streamline delivery time.

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OrderStream Profile Details

OrderStream Profile Details

Vendor
CommerceHub
Company Website
Year Founded
1997
HQ Location
Albany, NY
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
370
Twitter
@CommerceHub
Twitter Followers
2,149
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Companies Using OrderStream

General Electric
Google
Amazon
Facebook
Staples
Best Buy
eBay
Dell
JCPenney
Whirlpool
Walgreens
Panasonic

OrderStream Reviews

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1-17 of 17 total OrderStream reviews

OrderStream Reviews

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1-17 of 17 total OrderStream reviews
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U
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
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"Effective no frills Ecommerce tool"

What do you like best?

It gets the job done. It fulfills the need and manages both orders and inventory for multiple Ecommerce vendors. Its a time saver because multiple vendors use the is for inventory updates. its a Two birds one stone situation.

What do you dislike?

Submitting information could be more efficient. they have it broken up into different modules that could most likely all be in one. It is in need of a face lift and it is slower then modern programs. If we didn't have to use this by vendor request we would probably find someone else to facilitate this need. it does the job but more likely could be more efficient in regards to how many load screens there needs to be to get through on order or to even jump into inventory. Also in regard to pricing. each Vendor gets to set the terms and as a user we have to accept it. there is no negotiating on our end in regards to rates charged

Recommendations to others considering the product:

Its okay. it does the job. it could be more efficient it terms of consolidating the amount of screens loaded for redundant tasks. Rates should be negotiable on both ends instead of dictated by one side.

What problems are you solving with the product? What benefits have you realized?

We use this to process orders from multiple Ecommerce sites at their request. It works {Slowly}. We have steadily grown with the initial vendor and have taken on multiple vendors through this platform. This still only needs one update which saves time.

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Account Executive
Building Materials
Small-Business
(11-50 employees)
Validated Reviewer
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"Use it for managing all of the orders received from HomeDepot.com"

What do you like best?

It gives me quick and easy access to all of my orders right there. I can cancel, ship, and invoice all from OrderStream. It gives me updates on when orders need to ship and tells me when something is overdue and action is required.

What do you dislike?

I think that the search function could be expanded on. Many customers will put their phone number in for their order and I can't search that way. I have had customers ask if I could search my number and I unfortunately can't do it.

Recommendations to others considering the product:

This is a great product. It does the job and does it well. If you are selling anything on an ecommerce site and the orders are just coming in and they take up a ton of space and time, this will definitely help with this. I highly suggest this to any one that works with selling there product on an ecommerce site such as Home Depot. I actually think a lot of the big companies use this for their online sales tool. Give it a shot, you will not be disappointed.

What problems are you solving with the product? What benefits have you realized?

Orders get placed on HD.com and from OrderStream. Having all of these orders in a centralized location is extremely helpful. I use another system called B2B to import the orders into Netsuite so each and every order does not need to be manually entered. Having this system allows me to look up customers order easily and cross reference it to Netsuite,

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IT Manager
Small-Business
(11-50 employees)
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"Very good product to process EDI orders"

What do you like best?

The navigation. It is very intuitive to get to the orders, adjust inventory, or any other process. I rarely have any lag on the response time.

What do you dislike?

Not really anything. It is easy to use and all the pertinent information is on the dashboard. The things I dislike come from the trading partner and not OrderStream CommerceHub.

Recommendations to others considering the product:

It is a good product to use for EDI order processing. It allows you to update all facets of each order and keeps it organized. The customer service is very quick to respond when you have a technical issue.

What problems are you solving with the product? What benefits have you realized?

It allows us to have a quick procedure to process and update orders. All the information is easily accessible from the dashboard screen.

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U
Small-Business
(2-10 employees)
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"Seems a bit Outdated and Slow. Still does what its supposed to. "

What do you like best?

It is pretty easy to familiarize yourself with the process. After a few order the routine becomes second nature.

What do you dislike?

There seems to be a Tree type structure for the work flow. this leads to this which leads to this task. Each task however, has to load, taking time. These could all just be added to a single load page and submitted multiple time to fill in each field.

Recommendations to others considering the product:

It is a simple tool and it fulfills a need adequately. Is it fast, No Is it good looking, No it not the fastest. But it is reliable and it does get the job done.

What problems are you solving with the product? What benefits have you realized?

It handles inventory and sales updates for multiple online vendors. Its nice to have that option and utilize one update for multiple vendors.

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U
Small-Business
(11-50 employees)
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"Easy to process orders"

What do you like best?

This is a very user friendly program. It is very easy to receive and update orders as well as inventory. We have never had any issues or problem using the program and we have been using it for over 5 years. Their customer service is very helpful however they are limited as to what they are able to assist with.

What do you dislike?

Very minor thing...Although we do not ship on the weekends, if an order is submitted very late on Friday night after business hours violation warnings will be sent out on Sunday because the order has not shipped. They send a lot of emails stating the order is late even if it is not. Weekends and holidays are not taken into consideration when violation warnings are sent. Because they send so many emails it is easy to ignore all of them as they are pretty much all false alarms.

When entering information about an order, if a shipping amount has to be added they do not keep record of this. We had some problems because of this but fortunately we figured out a workaround.

It is quite expensive to use this program. In addition to a monthly fee, there is a fee for every item that is ordered. The bills can get to be quite expensive.

Recommendations to others considering the product:

I really like pretty much everything about this program except for the face it is quite expensive.

What problems are you solving with the product? What benefits have you realized?

We are notified every time an order is waiting. You can easily reprint packing slips and orders if needed. Their customer service is very friendly and helpful. All orders are kept orderly and easy to keep track of.

As we are able to download csv files with orders and then upload the orders into our system. This saves us a ton of time, it also helps cut down on errors that may happen when orders are entered manually.

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U
Small-Business
(2-10 employees)
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"Not Efficient but It works"

What do you like best?

This gets the job done. It handles orders and is basic it terms of use.

What do you dislike?

the load time between windows is slow. there are some steps like submitting the invoice that could probably be consolidated to the same step/page.

Recommendations to others considering the product:

I don't know if this is HTML5 or not but its clunky and slow. Some steps like invoicing/shipping can be consolidated to avoid loading another "TAB"/page.

Also billing is dependent based on the vendor you use. We had more traffic with one vendor but couldn't negotiate the rate because the vendor set it. With vendor 2 wwe saw zero orders but was paying a rate far less. Didn't appreciate that but we were forced because vendor 1 only uses Orderstream. You'd think based on volume you could get a bit of a break on the fixed monthly dues.

What problems are you solving with the product? What benefits have you realized?

Handles a large number of Ecommerce orders and billing for that vendor.

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EW
Mid-Market
(51-200 employees)
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"OrderStream is a clunky interface, but gets the job done"

What do you like best?

OrderStream allows us to connect and manage our multiple dropship vendor accounts in one place, through a common interface. The site is very reliable, with no relevant downtime in the last 3 years I have been using it.

What do you dislike?

The biggest problem I have with OrderStream is that inventory is siloed for each customer. I'm sure some would call it a feature, allowing a vendor to dedicate different portions of inventory to different customers. In practice, it would be much better for me (and others I have discussed it with) to decrement inventory for each account regardless of which account it was sold under. There are definitely other frustrations, but this one item would improve our experience dramatically.

Chargeback research and management is limited and confusing. I believe the issues with Sears chargebacks are really problems with Sears, not OrderStream, but it is through OrderStream that I experience the bad parts.

Recommendations to others considering the product:

OrderStream isn't really a choice. It is your only real option until you have grown enough for either an EDI connection directly with a retailer, or with CommerceHub. Remember that OrderStream is a retailer solution, and that's their customer, not the user. That said, support has been excellent the very few times I have needed to contact them.

What problems are you solving with the product? What benefits have you realized?

Orders from different customer portals are aggregated in OrderStream. It provides a uniform appearance for disparate customers.

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A
Small-Business
(2-10 employees)
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"Its okay and gets the job done"

What do you like best?

It is very utilitarian. It does the basic job well.

What do you dislike?

Clunky and slow. navigating from tab to tab is a chore

Recommendations to others considering the product:

Its old looking and acts that way. Not very fast. it does do the job and has never had a problem. but it is not flashy and can lag.

What problems are you solving with the product? What benefits have you realized?

We communicate with a large growing vendor and this streamlines that for us.

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UR
Enterprise
(10,001+ employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Easy to use"

What do you like best?

Like how simple it is to use! Very accurate information

What do you dislike?

Can be slow at times to load but other than that it’s great

What problems are you solving with the product? What benefits have you realized?

Able to contact directly with vendor

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UR
Small-Business
(11-50 employees)
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"Easy order processing"

What do you like best?

You can have several profiles, that really helps keep the different channels organized!

What do you dislike?

We have had issues where the feed fails. That gets very frustrating and can cause unnecessary problems in order fulfillment.

What problems are you solving with the product? What benefits have you realized?

Order fulfillment and inventory for different accounts.

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U
Small-Business
(2-10 employees)
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"Commerce Hub makes order processing easy"

What do you like best?

Invoicing with Comm Hub is a snap. Order Acknowledgement and updating tracking is relatively easy, price is standard. Email alerts helps keep us current.

What do you dislike?

The time limit on acknowledging and downloading orders. It's a 4 hours window, would like this to be 24.

What problems are you solving with the product? What benefits have you realized?

Invoicing time is cut down, order processing is streamlined.

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UI
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"Nothing bad to say from me "

What do you like best?

I do remeber it was very easy to learn, and didn't slow down with a few uses.

What do you dislike?

Nothing. I can't think of anything or I didn't use it for very long.

What problems are you solving with the product? What benefits have you realized?

Quciker and more efficient orders going out

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UW
Small-Business
(11-50 employees)
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"Streaming with Amazon and Blue Stem"

What do you like best?

The integration with Blue Stem and Amazon is amazing! Inventory updates accurately and orders are easy to track.

What do you dislike?

There is definitely some lag time and delays from time to time.

What problems are you solving with the product? What benefits have you realized?

We have started using Google Domains as a supplement to Go Daddy. At times the prices are cheaper and who wouldn't trust a Google branded product?

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AW
Small-Business
(11-50 employees)
Validated Reviewer
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"OrderStream Review"

What do you like best?

detailed and seems robust. Good upload feed with inventory feed. N

What do you dislike?

Hard to use. Seems needs experts to implement. Needs a good project manager to get system going. eeds a way to automate processes.

Recommendations to others considering the product:

make order stream easier to use.

What problems are you solving with the product? What benefits have you realized?

Connecting to Bluestem. Trying to connect to netsuite our ERP system and connect with out accounting

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UM
Validated Reviewer
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"Better than similar services"

What do you like best?

We use Commerce Hub because it is required by our retailers, but of all the software we are forced to use, this is the best.

What do you dislike?

The lack of options, can be hard to get ahold of, response time of support team could be much faster.

What problems are you solving with the product? What benefits have you realized?

Order management, effeciency

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UR
Validated Reviewer
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"C-HUB"

What do you like best?

Easy Navigation , Efficiency, The amount of information provided.

What do you dislike?

Slow response time to pull up orders, Delay in vendors receiving cancellation requests.

What problems are you solving with the product? What benefits have you realized?

Order Cancellations

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AC
Mid-Market
(201-500 employees)
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"User friendly "

What do you like best?

The site is very user friendly and efficient

What do you dislike?

You can only load inventory one at a time

What problems are you solving with the product? What benefits have you realized?

Customer inventory levels

OrderStream User Ratings

7.6
Ease of Use
Average: 8.3*
7.8
Quality of Support
Average: 8.3*
7.7
Ease of Setup
Average: 7.4*
* Order Management Category
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OrderStream Categories on G2