Salesforce Order Management is a single platform that allows tracking, managing, and fulfilling orders. I also enjoy the fact that it can be easily managed with other Salesforce products and the shopping cycle, including delivery, is made easy and hassle-free. The automation capabilities save much manual labor and real-time to get the order status promotes customer satisfaction. Review collected by and hosted on G2.com.

At times it can be somewhat overwhelming with all the features and you need to get oriented. When dealing with a large number of orders, the speed can slow down and in the process, this can be frustrating. Review collected by and hosted on G2.com.

As a Salesforce developer, I’m impressed with how smoothly Salesforce Order Management integrates natively into the broader Salesforce ecosystem. It's very easy to use and implement, I don’t need to toggle between systems-everything happens right inside Salesforce. Managing orders, inventory, fulfillment, and returns all happens in a unified interface, and it’s a breeze to customize or extend through Apex, Flow, or custom objects. That end-to-end visibility from quote to cash-is a major win for transparency and control. It's very easy to integrate with other systems for order sharing, such as external objects and CRM. Review collected by and hosted on G2.com.

That said, setting it up can be complex. The initial configuration-order types, fulfillment rules, inventory policies takes time to get right, especially for businesses with complicated fulfillment models. Also, while it's powerful, but drilling down into detailed data can be clunky. And keep in mind, it’s available only with higher-tier Salesforce licenses, so cost can be a hurdle for smaller organizations. Review collected by and hosted on G2.com.

Using Salesforce Order Management has enabled me to streamline my order processing and improve overall efficiency. The platform has made it easier to manage orders from start to finish, helping me stay organized and on top of my workflow. Review collected by and hosted on G2.com.

I find it inconvenient that I need to use a separate program just to access inventory and the customer storefront when helping with order placement. Review collected by and hosted on G2.com.

End-to-End Order Lifecycle Visibility

You can track every order from creation to payment, shipment, and return — all within Salesforce.

It connects sales, service, and fulfillment data in one place Review collected by and hosted on G2.com.

Complex Setup and Configuration

Getting SFOM up and running isn’t simple. It requires deep understanding of order data models, flows, and orchestration rules.

• You often need certified consultants or Salesforce developers.

• It’s not plug-and-play like simpler order management tool Review collected by and hosted on G2.com.

It connects smoothly with Sales Cloud, Service Cloud, and Commerce Cloud, providing a unified view of customer orders, fulfillment, and service interactions in one platform. Review collected by and hosted on G2.com.

The setup and configuration process is quite complex. Getting everything up and running initially can take a significant amount of time and requires considerable technical expertise. In many cases, you need skilled Salesforce developers or consultants to properly configure flows, manage order states, and set up integrations. Review collected by and hosted on G2.com.

I find Salesforce Order Management incredibly powerful for managing invoicing and inventory-related tasks effectively. Its ability to handle fragmented order data and provide a unified order lifecycle management stands out. I appreciate the seamless integration within the Salesforce ecosystem and its scalability, flexibility, and automation capabilities. These features significantly benefit operational efficiency, enhance inventory management, and streamline workflows. The solution's end-to-end order visibility and strong ecosystem connections make it a game-changer. Review collected by and hosted on G2.com.

I find the need for more out-of-the-box flexibility for complex fulfillment scenarios to be a drawback. Review collected by and hosted on G2.com.

I like that Salesforce Order Management gives full visibility and automation across the entire order lifecycle. It streamlines fulfillment, reduces manual effort, and helps deliver a smooth, consistent customer experience. Review collected by and hosted on G2.com.

Salesforce Order Management is powerful but can be complex to set up, especially for advanced use cases. It may need customization or add-ons, but once configured, it delivers strong automation and visibility across the entire order lifecycle. Review collected by and hosted on G2.com.

We manage the complete order-to-cash process, providing customers with a self-service portal for tracking and returns, and enabling service agents to handle cancellations, exchanges, and refunds with a unified view of all order data Review collected by and hosted on G2.com.

Nothing much, we like the product. Love it. Review collected by and hosted on G2.com.

What I like best about Salesforce Order Management is how seamlessly it connects the entire post-purchase lifecycle — from order capture through fulfillment, payment, and service — all within the Salesforce ecosystem. Review collected by and hosted on G2.com.

What I find most challenging about Salesforce Order Management is that, while it’s powerful and highly integrated, it can also be complex to configure and maintain — especially for organizations with custom order flows or legacy systems. Review collected by and hosted on G2.com.

What I appreciate most about Salesforce Order Management is that it is integrated within Salesforce, just like our other Salesforce products such as Service, Sales, and Account Engagement. This integration provides a comprehensive 360-degree view of all customer information in a single location. Review collected by and hosted on G2.com.

The cost of Salesforce Order Management is higher compared to similar offerings from other companies. Review collected by and hosted on G2.com.