It is especially well suited to the needs of a complex business like ours, offering functionality that reflects a systemic representation of reality and how it can vary. Cin7 also provides a very responsive support system, ensuring that any issues we report are addressed effectively. Review collected by and hosted on G2.com.

I think the Ask AI function still has a ways to go, but it shows good potential so far. Aside from that, I’m still discovering new features in the system, so I don’t yet know enough about its overall capabilities to say much more at this point. Review collected by and hosted on G2.com.

The CIN7 team is always quick to help. They provide wonderful service and respond promptly with clear answers. Whenever something comes up, I email my rep, and they take care of it on their end while keeping me updated on the progress along the way. Review collected by and hosted on G2.com.

I think there are a few areas where the features could be improved. A lot of companies seem a bit slow to get AI working within their programs, even though it can be a huge help. In my experience, CIN7 is lacking in this department. Review collected by and hosted on G2.com.

I think the user interface of CIN 7 is quite nice-looking. It’s easy to navigate, works well, and functions reliably. It also integrates smoothly with the workflow automation tools we use, such as zapier, which allows us to pull down sales orders/orderbooks and delivery notes quickly and efficiently.

Performance-wise, we’ve never had a problem, and it’s always been quick to respond. I’d also say the pricing is quite decent for what you get. I like that the base pricing is fairly cheap, and if you need add-ons you can simply pay for them separately with no fuss. Review collected by and hosted on G2.com.

I think the biggest challenge is the learning curve; there’s a lot of functionality to master right from the get-go. Onboarding people who aren’t tech-savvy can be quite tricky if you don’t have a member of staff who really knows their way around software. I’d say the capabilities of the program itself are almost endless; however, as a small-ish business, we may not necessarily have the skills required to run this software to its full potential. Review collected by and hosted on G2.com.

It is a detailed end-to-end solution for a complex process. It simplifies and streamlines and it is easy to use. Integration has been simple and the integration and onboarding support is excellent. Review collected by and hosted on G2.com.

There are certain functions that we would like to be variable to accommodate our requirements, and to simplify access but these are very circumstantial. Review collected by and hosted on G2.com.

I want to specifically recognize Jason Hallam from Cin7 Core support.

I had a very difficult CSV bank statement import issue that was blocking our April reconciliation and tax reporting process. This was not a simple support ticket. The file looked clean on the surface, but there were hidden formatting issues, possible export format changes, and one problem line inside the data that made the upload fail.

Jason handled the issue with an exceptional level of care, patience, and technical skill. He did not give me a generic answer. He reviewed the file, identified hidden formatting problems, rebuilt the CSV, checked raw file behavior, explained what he found, and kept working through the problem even when the first solutions did not resolve it.

The final breakthrough came from Jason’s suggestion to compare the current file against a previous file that had successfully imported. That suggestion led me directly to the actual issue: the date structure had changed. Once I corrected the date structure and also fixed the problem line Jason had already identified, the import succeeded.

I want to be very clear: Jason solved this. His persistence, ownership, and practical troubleshooting directly led to the resolution.

This was one of the best customer support experiences I have ever had. Jason made me feel heard, understood the urgency, and treated the issue as if it mattered. That kind of support makes a real difference when a business process is blocked. Review collected by and hosted on G2.com.

The import error message itself could have been more specific. The system reported that the rows did not match the first line, but the actual cause was not obvious from the message. A more detailed validation error would help users identify issues like date format changes, hidden line breaks, or problematic rows more quickly.

That said, Jason’s support more than made up for the limitation in the error message. Review collected by and hosted on G2.com.

We utilize Cin7 to manage our inventory that integrates to Quickbooks.

Cin7 is mostly intuitive and there's plenty of download and upload features that makes it very easy to update data very quickly. If there are fields not readily available, it's easy add information as needed.

Also, the onboarding experience was great as our specialist (Justin Anderson) met with us twice a week for a few months. He guided us through each workflow and advised on how to deal with issues specific to our company. Review collected by and hosted on G2.com.

Not really a downside but I didn't see a section relate to Delivery Date (only shipping/invoice date was available). We had to manually add in a field.

From a production order standpoint, when we manufacture serial numbers through, it looks like you have to manually match the serial numbers on the backend rather than it carrying forward entirely (for our purposes we have serial numbers that have the same output)

Finally, not sure if it's a integration issue but our connection to Hubspot imported thousands of customers/contacts and few 'Closed, Won' deals. We're revisiting this connection at a later date. Review collected by and hosted on G2.com.

I really like Cin7 Core’s user-friendly interface. It’s easy to navigate and well organized, so I don’t have to hunt around to find things. The onboarding support was thorough and went extremely smoothly on both sides, and it was genuinely nice to work with someone who knew what they were doing in great detail. Our onboarding rep, Cassie, was fantastic. I honestly wish we could have stretched the onboarding process out a bit longer so we wouldn’t have to lose her! Review collected by and hosted on G2.com.

N/A. Too new to have an opinion on this. Review collected by and hosted on G2.com.

I wanted something cloud-based with Cin7 Core, which helped reduce the number of extra servers and software we were using before. Review collected by and hosted on G2.com.

I'm having a really hard time with inventory syncing issues on Cin7 Core. The settings can be overwhelming without better, up-to-date instructions on help.core.cin7.com or right on the settings page. The names are confusing sometimes too. It's frustrating that to do anything, I have to click through so many things just to get a simple view or piece of information. The 'customizable' Dashboard is underwhelming because it doesn't show basic charts or information like total orders by channel or total sales. Also, I can't sort products by category or export them, which means exporting the whole inventory every time, and that's just insane with almost 30,000 SKUs. Plus, the initial setup was tough. The group training wasn't helpful because everyone was at different stages, and we couldn't keep up because setup took longer than expected. We're still not fully up and running even after starting in April. Review collected by and hosted on G2.com.

Cin7 Core is a full featured app that can do most things right out of the box. The UI is intuitive and comprehensive. It has many included integrations that perform well.

In my opinion pricing is fair for what it offers. Support has been responsive and just recently implemented updates that fixed my issue. They kept me up to date until it was resolved. Review collected by and hosted on G2.com.

Not much to dislike about Cin7 Core. I am in a very specific industry and need certain features but for the most part I can work around it. The only "dislike" I can genuinely think off is not having a more efficient way to request and track feature requests withing the app. Review collected by and hosted on G2.com.

1. The team from support to management do listen to our feedback and implement changes that we've suggested where and when possible / makes logical sense to do so.

2. Support is good, timely and listen. Not AI but humans that understand. If you lay out step by step instructions to replicate any issues, they can then replicate it and apply a fix / patch.

3. When everything is running smooth, it streamlines our processes from PO, SO, sync'ing of stock, warehouse management, 3rd party platform integrations, cogs, BOMsm batch tracking etc etc.

4. UI is quite good / nicely laid out, probably the main dashboard could do with an overhaul.

5. It's real and actual accounting. Other platform's out there don't track landed COGs correctly and many use averages which isn't correct when re-ordering products.

6. The team listens to our feature requests / ideals and have implemented them when possible.

7. AI options we don't really use just yet.

8. Pricing is fair but does seem to increase yearly. Review collected by and hosted on G2.com.

Software Bugs: Is what it is, every platform has them, they're never pleasent, but so long as they're rectified in a timely manner, that's all you can ask for. Review collected by and hosted on G2.com.