Human Interest Pricing Overview

Our company officially went live with Human Interest on January 1, 2025, with our first payroll deduction taking place on January 31, 2025. From implementation to enrollment, the entire process has been seamless.

The self-service platform has been a fantastic resource for our employees, making it easy for them to manage their 401(k) plans. Human Interest took the lead in communicating with our tenured employees, sending personalized emails outlining what to expect during the enrollment process. Additionally, they handle the enrollment process for newly hired employees, streamlining the experience for everyone.

As a company that had never previously offered a 401(k) plan, this transition was a significant milestone for us. Human Interest provided an educational session during our January 1st kickoff, helping employees understand the differences between 401(k) and other retirement savings options. Their support and expertise have made this an excellent experience for both our HR team and our employees.

Overall, we are extremely pleased with Human Interest and look forward to a long-lasting partnership. Review collected by and hosted on G2.com.

Nothing. So far, it has been a great experience. Review collected by and hosted on G2.com.

It's pretty affordable (especially through Gusto), and the platforms are pretty easy. They have decent support/responsiveness. It's streamlined for the HR/logistics/operations folks to get staff integrated, etc. Review collected by and hosted on G2.com.

Limited logistics/contribution options. I spent a LOT of time going over our goals before we signed up and then what we needed to do wasn't possible. I think as many platforms and tech get "plug and play" you're dealing with staff that aren't experts in these services. The folks who onboard you aren't experts in 401k, 403b, or ROTH laws or regulations. It's like when you go to HR Block for your taxes, those folks are hired and trained in a week to just go through the motions of their platform, they have no experience in tax law. So it was disappointing to get signed up, onboard all our staff, and then realize that they can't support what we want. I believe as an employer you can only contribute a percentage of their pay or some kind of employee match. We are offering a set dollar amount that is equal for all staff, which I was clear about many times up front, and the ONLY way their platform can do that is if we make a non-elective contribution once at the end of the year. This means we miss out on a whole year of growth potential, but also can get messy if someone leaves the company within the year and wants to transfer their retirement portfolio with us to something else, and it means I have to hold onto the funds all year which leaves room for error, for not budgeting properly, etc. So it's really a problem for us. There are considerations for compliance and specifically non-descrimination testing which I tried to get guidance on ahead to see if we were setting outselves up for success and the onboarding people didn't seem to have an understanding of that and said I can't check in with the compliance people until we are already signed up. One checked someone or with someone and told me that in our circumstance we shouldn't be subject to it but I've since talked to experts who say we will be. So overall this didn't work out for us and I'm quite disappointed. When I tried to address the issue with my contacts, they basically said you signed the plan documents so you signed up for this. While that is true, the language and options in these things isn't plain English - it's technical, complicated, and legal. People hire services like this and TPW (Third Party Administrators) in general to help navigate these things and minimize exposure/mistakes because this isn't straight forward. So I'd say they failed us in that regard. Review collected by and hosted on G2.com.