Heartland Payroll

Heartland Payroll

4.7
(65)

Balance your business' time and attendance, human resources administration, tax reporting and more in one online, integrated suite. Whether you're looking for an easier way to pay employees or maintain compliance with your state's HR laws, Heartland provides payroll services to businesses large and small with our customizable solutions.

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Heartland Payroll review by Shelly B.
Shelly B.
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"Customer Service is a dream"

What do you like best?

I can only speak for the payroll specialist I have worked with, Priscilla Proch. She is ALWAYS kind, which is KEY, however she is also extremely informative and lovely to work with. An asset to the company on all levels.

What do you dislike?

Recently when I have entered payroll and then navigate off the page, some of the data has been lost, however I have fixed that by periodically navigating off the page to save so I don't time out, even though the time I am on that page does not seem enough to lose data.

Recommendations to others considering the product

Call and talk to different payroll companies and make sure you choose one with your OWN Payroll Specialist. That has been amazing as many other companies give you a number to call and it is almost impossible to reach anyone and then you have to explain your whole situation to each new person on the phone.

What business problems are you solving with the product? What benefits have you realized?

Heartland helps create peace of mind around payroll processing.

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Heartland Payroll review by Richard Thomas G.
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"Best Payroll Management Company Around"

What do you like best?

Their Graphical User Interface. It is very easy to use and is laid out in a logical manner.

What do you dislike?

I do not really dislike anything about the service. However, I do find some (very few) of the help screens to be lacking.

Recommendations to others considering the product

I think that Heartland Payroll Systems is the best payroll management system we have ever used. I find they responsive, knowledgeable, an very professional. Any changes in the system are reported. Downtime for system maintenance is never during our normal working day and communicated well in advance.

What business problems are you solving with the product? What benefits have you realized?

Heartland takes the worry out of all my payroll needs. They ensure that my payroll is submitted on time and that it is correct. Any updates to tax rates, etc. are taken care of automatically. They interface with my states Division of Revenue as well as the Department of Labor and the IRS. This frees my time up to run my company.

What Payroll solution do you use?

Thanks for letting us know!
Heartland Payroll review by Lori F.
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"More bells and whistles than I need but a great service"

What do you like best?

My sales rep is still on the job and available for my calls even 3 years later! He's my go-to support when I can't figure out something I'm trying to do. Talking to support at Heartland is helpful if you get someone helpful.

What do you dislike?

It's not a user-friendly service for a non-HR, non-accounting person. When I started with Heartland, my bank integrated with my accounting system (Xero) and doing payroll was much easier. Then my bank changed to a 2-step online validation login, and it broke my connection to Xero, which meant it broke my connection to Heartland, too. Now I have to do my payroll manually, and the reporting is not easy to understand. However, I plan to either change banks or accounting systems this year, and then the Heartland interface should work again. So none of this is really Heartland's fault.

Recommendations to others considering the product

Try to work with a rep who has a long history with the company and/or experience in payroll/HR. Like most online companies, they do most of their support by chat/email, altho they're pretty good about voice to voice if you call in. When I signed up with them, I'd reviewed 2 other payroll companies in addition to Heartland. I liked that Heartland had a local rep and he seemed very knowledgeable. My first account exec was very responsive and helpful. But he got promoted and now I'm not impressed with his replacement. She's actually making my job harder. So I reached out to my sales rep to ask to be switched to someone else. That is still in progress. But it's a huge undertaking to move financial accounts, so I'm going to try to make this work before looking around again.

What business problems are you solving with the product? What benefits have you realized?

My mother did my payroll for more than 20 years. When she retired, I didn't want to a) do it her way or b) do it at all !!! :) So I thought a payroll service would save me lots of time, even though I only have a few employees and 1099s. They actually save me $$ since I don't have to have my accountant do my W2s and 1099s in January, and I don't have to worry that I'm doing my quarterly payroll tax filings wrong. It's a nominal fee for this peace of mind

Heartland Payroll review by Amber V.
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"Highly recommend Heartland"

What do you like best?

Heartland is fast, efficient and always does great work. They don't make mistakes and are very helpful when we have questions or any special needs. I've had issues setting up new employees and questions about court-ordered wage garnishment, for example. I always get fast answers and the right answer from Suzanne Slagle, our specialist. Even on the rare occasion that Suzanne is out, the other specialists step right in to assist.

What do you dislike?

My only complaint is that the quarterly reports seem to take awhile at times to be uploaded but it's not a big problem.

Recommendations to others considering the product

It's a fantastic service and I couldn't recommend it more. Our specialist is fantastic and always has answers.

What business problems are you solving with the product? What benefits have you realized?

Using Heartland has made our payroll much simpler for me. Deductions and benefits are tracked in Heartland's system which gives us a check to validate our in-house tracking and also offers a back-up in case something would happen to our records. It's very easy to set up new employees and to change employee information, such as new address, new salary or deductions.

Heartland Payroll review by Tony S.
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"Heartland does it all!"

What do you like best?

The fact that I have a dedicated payroll specialist, and when she is out, another one steps in, introduces himself/herself, and the ball keeps rolling. The fact that I get an email reminder and that I can process my payroll either through email or worst case scenario, phone.

What do you dislike?

I have nothing to add here as I do not dislike anything about their service.

Recommendations to others considering the product

It is a very affordable payroll service.

What business problems are you solving with the product? What benefits have you realized?

I don't need to worry about paying all the payroll taxes. After payroll is processed, they let me know how much I need in the bank to meet payroll. I have access to payroll reports to meet my workman's comp audits.

Heartland Payroll review by Dawn B.
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"If I Had Only Switched Sooner . . ."

What do you like best?

I love the accuracy of my payrolls, the helpfulness of my payroll specialist, and the ease it has been to get our checks cut. I run a seasonal business without about 600-700 employees, and I had literally been in tears trying to run payroll with the payroll company I had before Heartland, which happens to be one of the largest payroll companies in the U.S.

What do you dislike?

I honestly can't think of anything that I dislike. When the sales rep that I had at Paychex left and went to Heartland, I saw the writing on the wall. Joan Kurtenbach has been such a knowledgeable resource about everything regarding payroll, and I don't know what I'd do without her. The only complaint I have is that I did not receive my W-2s by January 22nd. I had to call on January 28th, and they still have not been mailed. They did overnight them to me right away, but i'm not sure what happened there.

Recommendations to others considering the product

I would definitely recommend Heartland over Paychex or ADP.

What business problems are you solving with the product? What benefits have you realized?

1) I am solving soooooooo many errors that Paychex would make every single season. 2) I am saving money versus my former payroll provider. 3) I am realizing the greatest benefit of being less stressed about payroll. 4) I am receiving personal service, every time I call, and I'm not stuck leaving voicemails with people who don't get back to me.

Heartland Payroll review by Neal B.
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"Great Pricing For The BEST Payroll Service"

What do you like best?

The account representatives that I have had in my many years with Heartland have totally validated my switch from PayChex, who I left because they screwed up my payroll and while they fixed their errors, they refused to help me with the additional accounting fees that I had to incur to correct my returns. Heartland has been there all the way for me, quickly and accurately reporting all of our data to the proper authorities and my A/Rs have been insightful, thorough, very enjoyable to talk to, and have been as if they were inside my head because they got to know me and how I think. They take my business personally as if it were their own. They make Heartland one of the best choices I have ever made in business.

What do you dislike?

Absolutely nothing. Vice President & Chief Financial Officer

Executive Media Communications, Inc.

Recommendations to others considering the product

Give these folks a try if you want someone who is invested in your business success.

What business problems are you solving with the product? What benefits have you realized?

When I erroneously reported earnings for an employee, Heartland took the lead with getting everything corrected with the IRS. When the forms were returned for a missing check mark, Heartland took care of refiling for me at no additional cost. The reporting that I get from Heartland is so easy to access and understand that I wish they could do more for me.

Heartland Payroll review by RICH M.
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"10 Years of Excellent Customer Service"

What do you like best?

We like having our own Payroll Specialist; we like that our Payroll is complete, accurate and worry-free; we like that Heartland takes care of filing our quarterly taxes; we like the ease of working with the online system; we like that their Customer Service is nationwide and we can get after hours help if needed. The list goes on...

What do you dislike?

We find little to dislike about Heartland. Perhaps, that our issues can take a little time to resolve, as opposed to instantly.

Recommendations to others considering the product

You have your own Payroll Specialist. They make sure your payroll is complete and accurate.

What business problems are you solving with the product? What benefits have you realized?

Heartland Payroll resolves all of our Payroll needs -- from making sure the Payroll is complete to filing our taxes and providing quarterly and year-end reports. The primary benefit we have realized is the above-and-beyond customer service. Having our own Payroll Specialist is the greatest benefit.

Heartland Payroll review by Administrator
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"So happy we switched"

What do you like best?

We switched to Heartland because of its reputation for great customer service and we have not been disappointed. As a small company with limited bandwidth and experience with payroll, we needed a company to rely on not just to process payroll, but to answer our questions.

What do you dislike?

I am somewhat disappointed that I am now on my third payroll specialist in 2 years as I loved my first one. That said, I wasn't disappointed in my new ones' performance. I just wondered what was going on in regards to turnover at the company.

Recommendations to others considering the product

Definitely worth a demonstration if looking at different payroll systems

What business problems are you solving with the product? What benefits have you realized?

Heartland allows us to NOT spend time worrying about payroll. We have saved significant money by making this switch and have gotten access to a lot more information quickly on the interface than we did with our previous provider.

Heartland Payroll review by Administrator
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"Very, very positive"

What do you like best?

When I have questions or concerns, Heartland is extremely helpful and knowledgeable.

What do you dislike?

I have not had any negative experiences so far. Prior payroll service we used was terrible so this is very refreshing!

Recommendations to others considering the product

Hiring the services of a payroll company is scary. You are entrusting them with all of your banking information, employee social security numbers, etc. You are also counting on them to file the state and federal payroll taxes properly. It's a big deal to choose a payroll service but I could not be happier with Heartland. I have already recommended Heartland Payroll to several other people!

What business problems are you solving with the product? What benefits have you realized?

We use Heartland for payroll processing only. It's very nice to have a payroll company that I feel confident in. They are very knowledgeable and very helpful. Whenever I have a question, they respond quickly.

Heartland Payroll review by Rose H.
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"Easy platform to navigate with great customer service"

What do you like best?

Not only is the site to enter payroll easy to navigate the customer service that is provided is top notch. Whether it is a simple question about the use of the site, challenges with entries or user error the support and response by Heartland Payroll Specialists are thorough and timely!

What do you dislike?

Downloading reports is sometimes a slow process, however that may be attributed to slower download speeds on our network more than a platform issue.

What business problems are you solving with the product? What benefits have you realized?

We use Heartland for payroll services the ease of the system is great. And the fixed expense is appreciated.

Heartland Payroll review by User
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"Making my job easier"

What do you like best?

That when I'm traveling I can still log in and do the payroll where ever I am. I can send the reports to my boss when he is traveling and everything is so easy to do with the program.

What do you dislike?

I can't think of a single thing I dislike. they have a really great program.

Recommendations to others considering the product

It's a great, easy to use product. You will save time and frustration.

What business problems are you solving with the product? What benefits have you realized?

Payroll use to take me the entire day getting all the reports for a local payroll provider, then I would drive them over to them. On the day before payroll I would receive the checks and would have to double check to make sure there were no mistakes. Just the time saved so I can do other parts of my job is tremendous.

Heartland Payroll review by Robert C.
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"They are awesome"

What do you like best?

They always answer my requests RIGHT AWAY, and are very helpful.

What do you dislike?

The inability to "take back" a accidential payroll processing. They should color the Preview and Processing buttons different colors. Also they used to have a thing with GetHired where you could retry the import of a newhire again, and that disappeared in the last few months. Would like that back rather than waiting up to 6 hours for it to do it again.

What business problems are you solving with the product? What benefits have you realized?

Taxes are done by them and that makes me happy!

Heartland Payroll review by Administrator
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"Excellent service and easy payroll!"

What do you like best?

Easily my favorite part of Heartland is my representative and my payroll specialist! These 2 individuals have made the experience with Heartland Payroll a breeze! Beside this the program is so easy! It all boils down to entering the hours per employee and then writing a check. Cannot beat it!

What do you dislike?

I don't really dislike anything about Heartland Payroll.

What business problems are you solving with the product? What benefits have you realized?

When I took over running the office for a contractor everything had been done old school. I spent all my hours bookkeeping and any time spent on any other project just took too much time away from this necessary task. Heartland has allowed me to have a powerful payroll engine working for me which allows me to focus on other pressing matters.

Heartland Payroll review by Lisa S.
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"Heartland Payroll"

What do you like best?

I have used Heartland Payroll for over 8 years. We are a very small business, but still feel that the value we get from HPS more that makes up for the cost. Our payroll specialist, Lauri Lacey, has been professional and responsive. If I have a question or send an email, it is immediately addressed.

What do you dislike?

We have not ever had occasion to consider doing payroll in-house or using another company.

What business problems are you solving with the product? What benefits have you realized?

Payroll processing and all taxes, forms and filing are done on time.

Heartland Payroll review by Administrator
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"Great customer service"

What do you like best?

When I have an issue, they figure it out.

What do you dislike?

That I can no longer get through to anyone after 5pm

Recommendations to others considering the product

The only criticism I have is that I no longer have access to my older payroll information since you switched to a new payroll platform. I receive a lot of requests for employment verification and need to refer back to old records for that purpose, as well as payment history, which is now impossible to retrieve unless my specialist puts in a request for each and every inquiry. It is time consuming and inconvenient, as I work many nights/weekends, when your specialists are not available.

What business problems are you solving with the product? What benefits have you realized?

The tax withholdings is the biggest problem and benefit.

Heartland Payroll review by RHONDA H.
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"EXCELLENT COMPANY"

What do you like best?

WHAT IS NOT TO LOVE ABOUT HEARTLAND. THEY ARE ALL TOP NOTCH PROFESSIONALS TO WORK WITH. I ESPECIALLY LOVE THE ENTHUSIASM THAT LEE ANN AND JOYCE PUT INTO THEIR WORK. IT MAKES IT A REAL PLEASURE TO DEAL WITH THESE REPS.

What do you dislike?

NOTHING/NOTHING/NOTHING/NOTHING X INFINITY

What business problems are you solving with the product? What benefits have you realized?

No problems with them at all. Having three stores to be responsible for, it saves me a lot of time having them do my payroll, be responsible for filing the taxes, etc.

Heartland Payroll review by User
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"They have been amazing from day one."

What do you like best?

The first acct rep I had set up a spread sheet for me to price out various jobs. I have to be able to account for how much money each job is costing me for payroll. I have a commercial cleaning company and have several accounts that staff work every night.They developed the spread sheet and the monthly report so I can see monthly, quarterly, yearly my real costs for payroll per account. My previous payroll company didn't/wouldn't do that.

What do you dislike?

Haven't found anything yet. They are always open to talking about any challenges I may/may not have.

Recommendations to others considering the product

Heartland is a company I suggest all the time as a company that can solve problems for payroll, not create them. They have professional and knowledgeable staff that are capable to see a challenge and run with it until it's solved.

What business problems are you solving with the product? What benefits have you realized?

The biggest benefit was the report they customized for me so I can see how much I'm actually spending on the various cleaning accounts. That has been a major, major benefit and help.

Heartland Payroll review by David S.
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"Efficient and Effective Payroll Services"

What do you like best?

I have been a client of Heartland for several years and everything is handled efficiently and effectively. I have had no issues whatsoever and appreciate having a dedicated payroll specialist to make sure everything is done correctly.

What do you dislike?

I have no complaints or dislikes at this time.

What business problems are you solving with the product? What benefits have you realized?

Payroll is done. Employees are paid on time, and taxes are all submitted and paid as required by law. I don't have to worry that I forgot something.

Heartland Payroll review by User in Government Administration
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"Heartland User"

What do you like best?

It is able to manage multiple organizations at the same time. Stores personal information well.

What do you dislike?

The format is a bit confusing, not an easy sight to navigate. Also the way time is measured does not make much sense. Adding users is difficult. It also takes a long time to recover funds that were not deposited into a bank account.

Recommendations to others considering the product

Make sure you are using actual time, not increments of time. For example, an hour and thirty minutes is displayed as 1.30 not 1.5. Also make sure your employees are on top of things because you won't know if the check didn't hit the bank properly. It will still withdraw from your account.

What business problems are you solving with the product? What benefits have you realized?

We use Heartland as a way to manage our payroll. It has bee an efficient way to pull payroll reports and labor costs.

Heartland Payroll review by LISA V.
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"Seamless transfer & consistent, top notch service!"

What do you like best?

The multifunctional dashboard makes it easy to keep employee information in one safe place, as well as retrieve reports easily.

What do you dislike?

Haven't really hurdled any dislikes at this point.

Recommendations to others considering the product

Give them an opportunity to show you what they can offer - you may be pleasantly surprised!

What business problems are you solving with the product? What benefits have you realized?

PTO/Vacations are easy to track! Pretax deductions are clearly listed and easy to keep track of.

Heartland Payroll review by User
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"Simple and easy with good customer service"

What do you like best?

I like how easy the payroll processing function is with heartland. They also make it easy to update with holdings and deductions. They have a great customer support staff as well.

What do you dislike?

I dislike how difficult it can be to run reports. It is confusing and they do not provide good direction when you need to pull any kind of payroll or employee census reports.

Recommendations to others considering the product:

Spend time during implementation to learn how run we census and payroll reports otherwise it can be quite confusing.

What problems are you solving with the product? What benefits have you realized?

Payroll

Heartland Payroll review by Allan B.
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"Responsive and Helpful"

What do you like best?

I can reach a person whenever it is convenient for me. It doesn't matter if our personal representative is on vacation, sick or helping someone else.

What do you dislike?

I have no suggestions for improvement. Everything has been better than expected.

Recommendations to others considering the product

Although Heartland may be a large corporation it delivers a personal touch and you can always speak to a person

What business problems are you solving with the product? What benefits have you realized?

The biggest problem Heartland has solved for us is that we no longer need to deal with the IRS for any reason and we are never penalized for a trivial mistake.

Heartland Payroll review by Erica G.
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"Simplest and Efficent Payroll System - Heartland Payroll"

What do you like best?

I have the ability to input the payroll in an easy and efficient manner, always have my Associate Payroll specialist available when I need support and I can generate any payroll report anytime. I also appreciate the Human Resources Support - available to me again anytime.

What do you dislike?

I have nothing to dislike about Heartland Payroll. I am pleased with everything.

What business problems are you solving with the product? What benefits have you realized?

I save time because of the efficient and easy to use system. I am able to generate reports if I need to allocate payroll hours to projects.

Heartland Payroll review by Toni Lynn A.
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"I love the Heartland Staff"

What do you like best?

The reps are always very helpful and kind

What do you dislike?

Phone system when calling to reach our company rep.

Recommendations to others considering the product

Heartland is worry free and is able to help with all payroll issues and HR situations.

What business problems are you solving with the product? What benefits have you realized?

Payroll / HR

Our rep always gets me the answers and results needed ASAP.

Heartland Payroll review by Jane L.
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"Great Payroll Company"

What do you like best?

Their customer service is amazing and the platform is easy to use.

What do you dislike?

Nothing. I've had no substantial problems with payroll and the minor ones always get fixed.

Recommendations to others considering the product

You can't go wrong with them. They are responsive and will hold your hand through the whole transition and implementation.

What business problems are you solving with the product? What benefits have you realized?

I am an HR consultant and use Heartland for 5 of my clients. We use it only for payroll. Their customer service is excellent and their prices are really good. We never have problems.

Heartland Payroll review by User in Restaurants
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"Simple but lacks convenient functions"

What do you like best?

I like how easy it is to complete time entries and process payrolls.

What do you dislike?

I dislike how difficult it is to run reports whether it is an employee census, payroll report or deduction report, they are very hard and confusing to get all of the information you need.

Recommendations to others considering the product

Great for simple payroll processing but if you are looking for an all in one HRIS software I suggest looking at other products.

What business problems are you solving with the product? What benefits have you realized?

Simplifying the payroll process for employees as well as the payment of quarterly payroll taxes. It has been beneficial because it has saved our company lots of time that would have been spent handling quarterly payroll tax and year end tax forms for employees.

Heartland Payroll review by Jenny C.
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"Angelia Van Swearingen"

What do you like best?

In this day and age we lack the personal touch way too often. That is why I recommend Heartland to everyone! Angelia has been my specialist at the last 3 Jobs I have run. She goes above and beyond for me every time I call and always does it with a smile!!!

What do you dislike?

When Angelia goes on vacation (she spoils me lol)

Recommendations to others considering the product

Absolutely wonderful to work with!

What business problems are you solving with the product? What benefits have you realized?

They take the headache out of payroll for me.

Heartland Payroll review by Vane L.
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"Love Heartland Payroll"

What do you like best?

Self-service entry and responsiveness from support. And they deal with the federal and state governments.

What do you dislike?

There is nothing I dislike about Heartland. I'm very pleased.

What business problems are you solving with the product? What benefits have you realized?

I don't have to mail anything and all my payments are direct deposited.

Heartland Payroll review by Colby N.
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"Our rep is amazing!"

What do you like best?

She is so great, helpful, and knowledgeable. I couldn't do Payroll without her.

What do you dislike?

The online portal is clunky and ugly. I wish this would improve.

What business problems are you solving with the product? What benefits have you realized?

They are a great payroll partner for my business.

Heartland Payroll review by Shirley S.
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"2 years with Heartland Payroll"

What do you like best?

During the two years we have been with Heartland, I have experienced great customer service, ease of operation online, and follow through from the staff. I have appreciated the HR tool immensely.

What do you dislike?

Still working on an accurate PTO accrual. At present, I re-enter the allotted PTO at the beginning of each year - usage is subtracted; however, the number as to be re-entered each year.

What business problems are you solving with the product? What benefits have you realized?

Employee Handbook rewrite. Monthly HR newsletter.

Heartland Payroll review by Misty  B.
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"Payroll specialist"

What do you like best?

The payroll specialist is always available or very prompt in returning calls. She will take the time to walk you through each step and assist in reviewing to make sure everything is correct.

What do you dislike?

The cost to run an extra payroll. Example: want to run a separate check for bonuses and the costs to do this.

What business problems are you solving with the product? What benefits have you realized?

Having Heartland complete our payroll creates time for our administration to handle other issues.

Heartland Payroll review by Angie  K.
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"Heartland payroll"

What do you like best?

The communication and the fast response.

What do you dislike?

There is nothing to dislike, they have answered all my questions when needed and have taken care of any issues I might of had with great professionalism and courtesy!

What business problems are you solving with the product? What benefits have you realized?

I realized I do not have to worry about filing the company taxes or worry about any new changes that has to be applied to payroll. They take care of everything.

Heartland Payroll review by Administrator
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"Love Heartland Payroll"

What do you like best?

I love how easy it is to use and I love the customer service I always receive.

What do you dislike?

I can't think of any problems I've had with Heartland that would cause me to dislike anything.

What business problems are you solving with the product? What benefits have you realized?

Heartland Payroll takes care of paying the employees and filing any tax requirements on a State and Federal level. I don't have to try and figure out taxes and social security.

Heartland Payroll review by Administrator
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"Not very user friendly "

What do you like best?

Hard to say. It meets expectations. Direct deposits are made on time. Quarterly reports are submitted in timely manner. No issues with 401k submission reports.

What do you dislike?

It is not easy to navigate through the system. There is no "search" or "help" module when needing assistance.

Recommendations to others considering the product

Ask for training!!

What business problems are you solving with the product? What benefits have you realized?

I am saving time processing payroll checks, quarterly report filings, and year-end W2 and 1099 reporting.

Heartland Payroll review by Brad G.
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"Mostly helpful staff and easy to use!"

What do you like best?

I appreciate the ease of using the online dashboard.

What do you dislike?

I dislike how long it has taken to have the properly quarterly employment forms filed with our state.

Recommendations to others considering the product

Use your resources within the organization so you can make sure you are taking advantage of everything possible for your business.

What business problems are you solving with the product? What benefits have you realized?

Year end taxes are a lot easier with everything completed through Heartland.

Heartland Payroll review by Walter H.
Walter H.
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"Outstanding service with awesome customer support is what Heartland Payroll is all about"

What do you like best?

Customer service is why I have used Heartland Payroll for over 15 years.

What do you dislike?

The one this I dislike is that Heartland Payroll use Fedex to delivery my paychecks & the driver comes before we open

Recommendations to others considering the product

The price is right, customer service is spot on & easy to use

What business problems are you solving with the product? What benefits have you realized?

The payroll service is quick and easy to do so it saves mr time

Heartland Payroll review by Administrator
Administrator
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"Heartland makes payroll very easy, 30 checks done in 30-40 minutes!"

What do you like best?

Online interface is very user friendly, I have my own dedicated support specialist and have never had an issue that went unresolved. Payroll comes in overnight freight and has always showed up as promised even through inclement weather.

What do you dislike?

The ability to move from employee to employee through various lists can be slow.

What business problems are you solving with the product? What benefits have you realized?

Accurate payroll, a vast battery of reports available online at any time. We don't have to waste time staying up on current payroll rates/rules/regulations. We save time by simply being able to plug in hours and deductions. The expense incurred by using Heartland is very reasonable also.

Heartland Payroll review by Administrator
Administrator
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"Heartland is great!"

What do you like best?

I like that we have a specific customer service representative. In the past, we just had to call customer service with our old platform. We never knew if the information we were told was accurate or not and half the time it wasn't! We don't have that issue with Heartland!

What do you dislike?

I honestly can't think of anything I dislike. Maybe the only thing is that we don't have the history because of the fact we switched, but that's not Heartland's fault!

Recommendations to others considering the product

Switch! It's totally worth it!

What business problems are you solving with the product? What benefits have you realized?

Switching to Heartland saves us time in managing our payroll and HRIS structure!

Heartland Payroll review by Marc B.
Marc B.
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"Excellent Service"

What do you like best?

The customer service & account reps are outstanding. They answer any questions quickly and effectively.

What do you dislike?

I don't have a single complaint thus far.

Recommendations to others considering the product

100000% recommend. Extremely easy, saves time, customer services/account reps are extremely helpful and responsive..

What business problems are you solving with the product? What benefits have you realized?

Heartland handles my credit card processing and payroll. It's extremely easy and saves me a ton of time with invoicing and nonsense paperwork.

Heartland Payroll review by Debi M.
Debi M.
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"Heartland Payroll is great"

What do you like best?

It is easy to use and gives good reporting

What do you dislike?

I don't like the way it shows the additional hours because it lumps them together instead of having the hours listed separately.

What business problems are you solving with the product? What benefits have you realized?

Payroll and Reporting. The benefits are the software is easy to use and the reporting gives us everything we need. Also the customer service is amazing.

Heartland Payroll review by Executive Sponsor
Executive Sponsor
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Verified Current User
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"Very happy with personalized customer service."

What do you like best?

The ability to get an American human on the phone immediately, to support me. And, my rep, Michelle, is always looking out for us... She will remind us if we have not submitted payroll!

What do you dislike?

The web application needs updating badly!

What business problems are you solving with the product? What benefits have you realized?

I can easily and affordably process payroll and remove this burden from my very small staff.

Heartland Payroll review by User
User
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"Simple to use"

What do you like best?

I love how simple it is to complete employee time entries, and process payrolls.

What do you dislike?

I dislike how difficult it is to generate reports with the exact information that you want.

Recommendations to others considering the product:

Take the time to learn during implementation how to properly generate reports because it’s very confusing.

What problems are you solving with the product? What benefits have you realized?

Payroll

Heartland Payroll review by Administrator
Administrator
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"helpful and friendly staff"

What do you like best?

The ease of being able to contact my representative when I need to. Whether it is via phone or email she is always great about responding .

What do you dislike?

When my representative is sick and I have to work with a different person. Only because my accounts are a little confusing and my person is awesome.

What problems are you solving with the product? What benefits have you realized?

I don't have any problems that are being solved by Heartland unless you include that I myself do not have to do payroll, I just have to produce the hours.

Heartland Payroll review by Robbie L.
Robbie L.
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"The Best!"

What do you like best?

Simple, common-sense way to do payroll. Screen flows make sense and it saves TIME, the most precious commodity that I have.

What do you dislike?

There is nothing I dislike about Heartland Payroll.

Recommendations to others considering the product

Easy to set up, great support from company, and easy to use. Try it!

What business problems are you solving with the product? What benefits have you realized?

Save PLENTY of time!

Heartland Payroll review by Sal S.
Sal S.
Validated Reviewer
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"Scudiero Agency"

What do you like best?

They are always available and no voice response units and the CSRs are always helpful and knowledgeable

What do you dislike?

I really do not dislike anything about the service I receive from Heartland.

Recommendations to others considering the product

Very easy to do business with.

What business problems are you solving with the product? What benefits have you realized?

Easy of business, as well as tax reporting et al

Heartland Payroll review by Administrator
Administrator
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"Very pleased with the quality of service provided"

What do you like best?

Heartland consistently provides quality service at all levels. Their response to customer inquiries or requests for assistance is exceptional. I am frequently contacted by other payroll processing companies but I would never consider switching to another company. Heartland is just too good at what they do. i cannot think of one thing that I would want them to change.

What do you dislike?

There is nothing that we dislike about Heartland.

Recommendations to others considering the product

Sign up with Heartland. They do not disappoint.

What business problems are you solving with the product? What benefits have you realized?

Consistently excellent and accurate service.

Heartland Payroll review by Administrator in Insurance
Administrator in Insurance
Validated Reviewer
Verified Current User
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content

"Heartland Payroll"

What do you like best?

I like that my rep is always available to help.

What do you dislike?

Wish there was a mobile app for me to submit payroll on. Would like to be able to use it on my iphone or on the ipad.

What business problems are you solving with the product? What benefits have you realized?

Helps me keep payroll organized.

Heartland Payroll review by Amy S.
Amy S.
Validated Reviewer
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"Solid Dependable Service"

What do you like best?

having an assigned rep is awesome, the system is easy to use and reasonably priced

What do you dislike?

sometimes the system goes down right before the cut-off time to process

also would like to be able to add manual checks on our own

What business problems are you solving with the product? What benefits have you realized?

solid service

Heartland Payroll review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Friendly, convenient service"

What do you like best?

The system is well organized, so fairly intuitive to manage. And when I need help, our payroll specialist is always friendly and helpful.

What do you dislike?

Nothing that I can think of at this time.

Recommendations to others considering the product

Great service

What business problems are you solving with the product? What benefits have you realized?

Payroll processing and tax reporting/paying.

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