Heartland Payroll Reviews & Product Details

Heartland offers an easy to use self service portal for entering time and pulling reports. The friendly Payroll Specialist Team is available when I have questions or need specific assistance with the portal. Review collected by and hosted on G2.com.

There have been a few instances where I needed time sensitive assistance and getting to the right person was a challenge. Review collected by and hosted on G2.com.

I compared 8 payroll companies because I run a health insurance agency and I have heard so many complaints about ADP and Paychex, that I wanted to be able to recommend a replacement. I have partnered with Joe Sperlin and we have converted three clients to your company, four if you include mine. Everyone loves having a personal rep and Isaiah has been fantastic. He makes me feel like a VIP and knows what he is doing. Review collected by and hosted on G2.com.

I'm mad that I didn't do this sooner. It would have saved me a lot of time. Review collected by and hosted on G2.com.

Heartland Hire, online on-boarding for new hires is the best feature. Review collected by and hosted on G2.com.

Rudeness of employees and slow response times. I dislike being able to make simple changes to employee benefits, such as changing IRA amounts or adding a recurring deduction. I usually have to contact a Heartland employee to make the change. They have software issues on a weekly basis, with little communication. We have low confidence in Heartland so we try to complete payroll a few days in advance to be certain payroll will get processed. Review collected by and hosted on G2.com.

I like that the customer services is fast and friendly. I do not feel like I am a bother to my specialist when I call them to ask a question. They are very knowledgeable when it come to taxes and GL accounts. Review collected by and hosted on G2.com.

The only complaint i have regarding Heartland Payroll Services is that my employees are constantly being locked out of their accounts. I'm told that this is due to security measures from them not logging on for more than 30 days in a row, but they have expressed to me that they wish there was an easier way to access check stubs, especially on a mobile phone. I usually have to send a new invitation to enable self servie a few times a month due to an employee being locked out. Review collected by and hosted on G2.com.

The web interface itself is very easy and intuitive to use. More importantly....our sales rep and payroll specialist have been wonderful to work with! Review collected by and hosted on G2.com.

Switching from Paychex I have noticed that there are a few limitations with Heartland Payroll. Switching over our BWC setup was not as easy as it could have been and 3rd party payment to courts, etc. for employee garnishments still need some work. Review collected by and hosted on G2.com.

I like that no matter who I get on the phone, they are helpful, knowledgeable and friendly. They help me to better understand my payroll needs and encourage me to learn how to better use their services. Review collected by and hosted on G2.com.

It is very hard to get in touch with my specific payroll representative when I call in. I always get sent right to voicemail. Review collected by and hosted on G2.com.

The price but you get what you pay for. There are a lot of hidden fees in the "big dollar" payroll services but at Heartland it is more of a grocery list offering. Review collected by and hosted on G2.com.

Sales guy was typical sales guy - sell and disappear. Instead of properly reviewing current offerings and putting together a plan to match current and Heartland offerings would have been simple but an additional exercise. Instead - as some sales guys do they show lowest price and build from there. Review collected by and hosted on G2.com.

I love that I have a Payroll Specialist to review my payroll or to be there in case I have internet issues. But entering online makes it so much easier than hoping I'll be free when my scheduled time to call happened. Review collected by and hosted on G2.com.

I wish we could make a recurring entry that happens at end of month payroll only, so I dont have to remember to enter it every other payroll. Review collected by and hosted on G2.com.

I love that it is very customizable. I have also been very pleased with my payroll specialist, Holly. Review collected by and hosted on G2.com.

It is not easy enough for my employees to get their paystubs. My husband's company uses ADP, and its employee app is amazing and very easy to use. Review collected by and hosted on G2.com.

Such fast response times 7 days a week and you could always tell my situation mattered to them Review collected by and hosted on G2.com.

Nothing really. Had a great experience working with them. Review collected by and hosted on G2.com.

Heartland Payroll is user friendly and easy to use! It saves me so much time. When I get in trouble or have a complex problem, I can call a payroll specialist! They are all very knowledgeable and friendly. They get an A+ for customer service. Review collected by and hosted on G2.com.

There is nothing I dislike about Heartland Payroll. Maybe they could give 1 or 2 free questions a year, about HR. They have always been proactive, on-time and flexible. They are amazing and more personable than my last payroll. Every time I think I will run into a roadblock. Heartland comes through. They have solved every issue like payroll to accounting integration with a GL detail export report that I can upload. Every single representative is knowledgeable, quick and lovely to deal with! Thanks!! Review collected by and hosted on G2.com.

I like it because I was able to get it set up quickly. Overall it has been good for what i need it for Review collected by and hosted on G2.com.

too many redundant buttons makes it confusing. I also sent two emails because I had quick questions but never received a response. I don't have time to call but I can send a quick email and get a response at their leisure. Review collected by and hosted on G2.com.

I love that I have a personal representative who I can call anytime for assistance. I love that I receive reminders to process payroll. I absolutely LOVE the employee onboarding portal! Review collected by and hosted on G2.com.

It's not the easiest payroll system to learn. I wish there was an option to gross up a check from the net without having to copy the amount and paste it into the gross earnings section. Review collected by and hosted on G2.com.

What did I like best? Everything! My transition from another payroll company to Heartland Payroll was easy, seamless, and flawless. The attention to detail, the friendly service, and personal attention offered by Heartland far surpasses what I had grown accustom to with my previous company. I am definitely glad I made the move. Review collected by and hosted on G2.com.

Nothing, the reports are different from what I have had before, but I am adjusting. Review collected by and hosted on G2.com.

Heartland has been a great change for us as far as payroll vendors. Josh, our local rep is responsive and helpful. Review collected by and hosted on G2.com.

When I have a challenge it takes me a bit to figure out where to go to get it resolved. If I cannot figure it out on my own, I reach out to the support line and they help me immediately. I just generally like to figure it out on my own first. Review collected by and hosted on G2.com.

First of all, the sales experience was simple and genuine with Matt Rogers. What a great guy who helped me with an amazing deal. Onboarding was easy, submission is simple! Not to mention cheaper than having my CPA do this. Review collected by and hosted on G2.com.

Bad question. I don't dislike anything! Review collected by and hosted on G2.com.

System is easy to use. The custom reporting functions is a great help in doing various financial and benefit report.. Responsiveness on questions or problems is immediate. Having a property management division the system integration with the time card reporting is great. Review collected by and hosted on G2.com.

Would like auto fill when entering site codes. Review collected by and hosted on G2.com.

One of the key factors for me as the controller of a company is, that our rep with HLP stays consistent. I have worked with many PR services over the past 28 yrs and Heartland Payroll is on my top two. They are easy to work with, very efficient, and online features is very user friendly. Whenever we have a concern they respond very quickly. Usually under 15 minutes. Review collected by and hosted on G2.com.

Know really. The cost is higher than other PR companies but the benefits to stay with HLP far out weighs the cost. "You get what you pay for." Review collected by and hosted on G2.com.

I have used several payroll services over the years with very mixed reviews. The better ones were quite costly, and the "bargain ones" were totally worthless. Since coming to Heartland 3 years ago, I feel like I now have both. Heartland does a great job and my account rep responds very quickly to any questions I may have. I highly recommend Heartland to anyone looking for a quality payroll service! Review collected by and hosted on G2.com.

To date....I haven't really found anything that I didn't like. Honestly! Maybe I would like it if there were a written online training manual that I could use as a reference. That would be helpful. Other than that, I've got nothing to complain about! And trust me, I am not shy in vocalizing my opinion when a company has failed me. Review collected by and hosted on G2.com.

Heartland does a good job processing our biweekly payroll and submitting all the payroll taxes for us. Review collected by and hosted on G2.com.

We are only on-board with Heartland for 1 year now, so hopefully it gets better, but for the first 12 months, Heartland staff made way too many mistakes processing our payroll. We are looking for an accurate payroll processor. Review collected by and hosted on G2.com.

I like that I can get somebody on the phone/email and that they are competent and enthusiastic about helping me with my needs. Review collected by and hosted on G2.com.

The user interface isn't as intuitive as it could be. There are some things that I would like to be able to adjust that I have to have a technician do for me. Review collected by and hosted on G2.com.

Prompt, courteous, helpful, and friendly customer service every time Review collected by and hosted on G2.com.

Occasionally, I have a hard time figuring out how to input information for employees or changing information. However, my contact at Heartland is always responsive and will do it for me, if I can't figure it out. Review collected by and hosted on G2.com.

I like the access to all of my payroll data Review collected by and hosted on G2.com.

Major changes to the system being made ahead of a holiday week. Poor communication between Heartland and timekeeping systems. Slow response time to issues. Almost impossibility of getting my rep on the phone. Review collected by and hosted on G2.com.

Every single staff member at Heartland has been so willing to help us navigate the payroll system making the process painless and simple. Review collected by and hosted on G2.com.

There are no complaints that I can think of at this time. Review collected by and hosted on G2.com.