TriNet HR Plus Reviews & Product Details

When I began using TriNet (Zenefits back then), the onboarding was not supported well. It was not intuitive for me personally and I had difficulty getting assistance. However, when TriNet took over, I was able to get the support I needed. I also began to understand better how the software was working. Corey Goellner has been amazing to work with and a great advocate. Review collected by and hosted on G2.com.

There are times when TriNet with just do something wonky in the program. For instance adding extra vacation hours to a few employees. Or recently when The State of Michigan had a change to their UIA reporting. I would have thought TriNet would be proactive in this process, however, we ended up with a penalty & interest because of late reporting. Again, this was remedied, however, it was after I had to get involved. Review collected by and hosted on G2.com.

Managing multiple offices, I appreciate anything that simplifies administration and helps us support our employees more consistently. It has vastly improved our onboarding and performance management processes. Review collected by and hosted on G2.com.

While overall support has been great, occasionally the support representatives can be short and jump to conclusions. However, I have found that whenever we haven't been satisfied with support, the follow up has been great and every issue has been resolved. Review collected by and hosted on G2.com.

TriNet HR Plus is very easy to use as the prompts are simple to follow. My experience with onboarding staff, creating PTO policies and initiating the process to move from a manual performance process to an automated process was seamless and if I needed any help my Trinet contact Corey was there to help. I can't say that I've had any issues arise from upgrading to HR Plus. Most of the concerns I had were with the previous option that did not include the type of support available via HR Plus. Review collected by and hosted on G2.com.

I enjoy how user friendly it is to use and the support available if needed. I've received support from some outstanding HR Advisors and legal staff when needed. For example, I've called to seek advice on multiple state leave laws for employees going out on leave; employees in bargaining unit on leave and not having returned from leave and other issues. I'm always paired with a knowledgeable advisor that provides guidance and send me supporting information to ensure I am empowered to move forward with the tools and resources I need for the situation I contacted them about. I do hope one day it all comes as one bundle with everything included. For example, our agency currently does not have the recruitment add-on and it would be lovely if it were included. Review collected by and hosted on G2.com.

Cloud based, intuitive, multiple modules all in one place. Review collected by and hosted on G2.com.

Implementation was rough, and we feel we were overpromised Trinet’s capability to import our QuickBooks data and chart of accounts. We also did not receive dedicated customer service support until a year after the partnership began, and I think having that support from the start would have avoided a lot of roadblocks. Review collected by and hosted on G2.com.

The level of customer service response time has gotten quicker and is courteous. This has improved. Review collected by and hosted on G2.com.

There are some features that could be better that we are hoping in the future are available or get better. People announcements for instance come after the fact. Certain signing features in onboarding aren't available, but we have been told might be available in the future. Year to Date Payroll Benefits on Paychecks being visible. Review collected by and hosted on G2.com.

I like that HR Plus has a very simple user interface, making it easy to navigate. I find it very easy to log in, and I also appreciate being able to switch between organizations without having to log in or out. This feature is valuable because it lets me access everything from one space, especially when I'm attached to multiple entities. The setup was rather easy, which is another benefit. Review collected by and hosted on G2.com.

I ran into some issues with setting up direct deposit during the initial setup. Review collected by and hosted on G2.com.

I find HR Plus pretty efficient and easy to navigate, making it straightforward to find what I need, such as pay statements, benefits, and information about holidays or PTO accrual. It's helpful in understanding my upcoming pay and reviewing pay statements for tax deductions. It's also pretty straightforward for tasks like insurance elections. Overall, I get transparency and the ability to self-service, finding information when I need it without waiting on others, and I haven't encountered too many speed bumps. Review collected by and hosted on G2.com.

There are very small, clunky moments. It doesn't stop me from finding or doing what I'm trying to do. But there can be moments that I'll click something, and it might not click the way that I expected it to click. For instance, I get really annoyed when that little notifications button is still there. In different sized screens, making sure that it is marked unread doesn't always happen as streamlined as I would like. And other times, if I'm being navigated to a third party website, like for 401k benefits, there is a check mark to not have to see that window again. Even though I've checked it a million times, it still appears. Nothing too detrimental, just small, clunky things that are kind of annoying, but ultimately aren't a big deal. Review collected by and hosted on G2.com.

It is very cost efficient. Does what we need it to, and feel value for cost is high. Review collected by and hosted on G2.com.

Reporting doesn't feel very advanced. Also integrations and custom APIs have been a pain point for us. Review collected by and hosted on G2.com.

TriNet makes running payroll, onboarding, and offboarding employees very easy! Review collected by and hosted on G2.com.

I don't dislike one feature enough to write about it. Review collected by and hosted on G2.com.

I like having HR, payroll, and benefits in one place. It makes it easier to find what I need and saves time. Review collected by and hosted on G2.com.

Some features can be hard to find, and it sometimes takes too many steps to complete a simple task. Review collected by and hosted on G2.com.