Five9 Intelligent Cloud Contact Center Platform Reviews & Product Details

We embarked on our Five9 journey in 2016, moving from an on-premise PBX, and it’s been a transformative experience ever since. Five9’s team seamlessly assisted us through discovery, sales, and implementation with fantastic knowledge transfer. Their commitment to customer-centric service and agile platform has been integral to our growth. We're genuinely grateful for their reliable, scalable solutions! Review collected by and hosted on G2.com.

There is a wide and comprehensive range of data available to use, but it can be challenging to thoroughly analyze it without a dedicated resource. Review collected by and hosted on G2.com.

I appreciate Five9 Intelligent Cloud Contact Center Platform's versatility, allowing us to perform various tasks like running reports, setting up auto dials, and receiving instant messages. The platform's seamless setup process made it easy for my manager and me to get started. I find the reporting features extremely beneficial in reviewing both organizational and client activities efficiently. Review collected by and hosted on G2.com.

I find the history available under our notes to be limited, which sometimes restricts my ability to review past interactions comprehensively. It would be helpful if I could see the full history for follow-up calls and related activities. Review collected by and hosted on G2.com.

What I like best about the Five9 Intelligent Cloud Contact Center Platform is its powerful combination of reliability, flexibility, and intelligent automation. The AI-driven features like predictive dialing, real-time speech analytics, and intelligent virtual agents significantly boost agent productivity while enhancing the customer experience. I also appreciate how seamlessly it integrates with major CRMs, allowing our team to deliver personalized service at scale. Plus, the cloud-based infrastructure ensures we can operate securely and efficiently from anywhere." Review collected by and hosted on G2.com.

While Five9 offers a robust and feature-rich platform, one area for improvement is the user interface—it can feel somewhat dated and unintuitive for new users, requiring additional training time. Review collected by and hosted on G2.com.

The platform provides real-time dashboards that display key performance indicators (KPIs) and service level agreements (SLAs). These visual tools enable supervisors to monitor operations and make informed decisions promptly Review collected by and hosted on G2.com.

Integrating Five9 with third-party CRM systems can be challenging, often requiring technical assistance to ensure seamless connectivity. Review collected by and hosted on G2.com.

With Five9 we are able to build our own IVR call flows and build our configuration to suit our business. We do not need to constantly open support cases just to make changes, we are able to do the build ourselves. The platform is very reliable and can migrate geographically if there ever are any interruptions. The TAM services are great if you need some extra assistance to build your setup or just need another advocate for your business. Review collected by and hosted on G2.com.

The Community WFM product is not well-suited for larger or more complex contact centers. If you have complexity in your contact center, you would probably want to look at one of their other WFM offerings. Review collected by and hosted on G2.com.

It integrates better now than before it generally works well Review collected by and hosted on G2.com.

It has Frozen many times In the past with integrated with Salesforce Review collected by and hosted on G2.com.

The most helpful thing about Five9 is that they have had a solution for each of our needs.

Together with the support team, the TAM and the Account Manager, they add value to the product. They care about providing us with a solution.

With the right background in technology, learn about its various products, makes it easier. Review collected by and hosted on G2.com.

Nothing. My last point has been overshadowed by the good product documentation on their website. Review collected by and hosted on G2.com.

Five9 has recently added products for Work Force Management (WFM), Text analysing, advanced text to speech and speech to text capabilities that really make them pop-out from similar providers, as is it's Five9 ability to integrate, to other systems, as well as keeping on time with different options for SSO. Review collected by and hosted on G2.com.

If I had to pick anything, it would be to make reports with calls data and recording, to last longer. Review collected by and hosted on G2.com.

Five9 is extremely user-friendly, with an intuitive interface for both agents and administrators. It doesn’t require extensive training to get started.

Five9’s support team is responsive and helpful, ensuring any issues are resolved quickly Review collected by and hosted on G2.com.

Sometimes there are minor glitches or connectivity issues that disrupt operations temporarily.

The reporting tools are powerful but could use more flexibility in customizing and exporting data. Review collected by and hosted on G2.com.

I appreciate that the Five9 Intelligent Cloud Contact Center Platform is self-explanatory and simple to set up. I'm able to review call history and listen to past calls, which is extremely useful for my supervisory role. I find value in using it as it's the platform designated for use at work. Review collected by and hosted on G2.com.

I find the platform a little difficult to navigate initially. Additionally, I sometimes face challenges in signing in or logging in. Review collected by and hosted on G2.com.