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At a Glance
Market Segments
Mid-Market (56.9% of reviews)
Mid-Market (52.6% of reviews)
Entry-Level Pricing
No pricing available
Starting at $71.00 1 Agent Per Month
Five9 Intelligent Cloud Contact Center Platform
Star Rating
(566)4.1 out of 5
Market Segments
Mid-Market (56.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Five9 Intelligent Cloud Contact Center PlatformNiCE CXone Mpower
Star Rating
(1,724)4.3 out of 5
Market Segments
Mid-Market (52.6% of reviews)
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Five9 excels in its Preview Dialing feature, scoring 9.0, which allows agents to review customer information before making a call, enhancing personalization. In contrast, NICE CXone Mpower's Preview Dialing score of 8.9 indicates a solid but slightly less effective offering.
- Reviewers mention that NICE CXone Mpower shines in Performance Analysis with a score of 9.2, providing comprehensive insights into agent performance and operational efficiency. Five9, while respectable at 8.2, does not offer the same depth of analytics, which some users find limiting.
- Users on G2 highlight NICE CXone Mpower's superior Call Monitoring capabilities, scoring 9.4 compared to Five9's 9.0. This feature allows for real-time oversight of calls, which is crucial for maintaining quality assurance and training opportunities.
- Reviewers say that NICE CXone Mpower's Agent Availability feature, scoring 9.3, is particularly beneficial for managing workforce efficiency, while Five9's score of 8.5 suggests it may not provide the same level of insight into agent readiness and availability.
- G2 users report that NICE CXone Mpower's IVR functionality, with a score of 9.4, offers more advanced options for customer interaction compared to Five9's 8.6, making it a better choice for businesses that rely heavily on automated customer service solutions.
- Users report that Five9's strong performance in Call Routing, scoring 8.8, is praised for its efficiency in directing calls to the right agents. However, NICE CXone Mpower's score of 9.2 indicates a more robust and flexible routing system, which can adapt better to varying call volumes and agent skills.
Pricing
Entry-Level Pricing
Five9 Intelligent Cloud Contact Center Platform
No pricing availableNiCE CXone Mpower
CXone Mpower Digital Agent
Starting at $71.00
1 Agent Per Month
Digital first package supports 30+ digital channels
- Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
Free Trial
Five9 Intelligent Cloud Contact Center Platform
No trial information availableNiCE CXone Mpower
Free Trial is available
Ratings
Meets Requirements
8.4
471
8.7
1,189
Ease of Use
8.4
480
8.7
1,205
Ease of Setup
8.0
338
8.0
447
Ease of Admin
8.0
289
8.3
438
Quality of Support
8.3
453
8.3
1,109
Has the product been a good partner in doing business?
8.6
288
8.2
435
Product Direction (% positive)
7.4
467
8.2
1,106
Features by Category
Ticket and Case Management
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.4
6
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
7.8
6
Not enough data
8.8
7
Platform
7.0
5
8.3
7
8.1
55
9.1
11
9.7
5
8.8
7
9.0
5
8.8
7
9.3
5
8.8
7
9.3
5
8.3
7
Dialing Options
8.9
143
|
Verified
8.9
311
|
Verified
8.8
137
|
Verified
9.0
287
|
Verified
6.1
6
Not enough data
Agent Tools
8.9
122
|
Verified
9.0
263
|
Verified
8.7
134
|
Verified
8.9
276
|
Verified
9.0
145
|
Verified
9.2
313
|
Verified
Automation
8.4
126
|
Verified
8.8
230
|
Verified
8.8
124
|
Verified
9.0
247
|
Verified
8.4
118
|
Verified
8.9
210
|
Verified
Agentic AI - Auto Dialer
5.4
8
Not enough data
5.8
8
Not enough data
AI Capabilities - Auto Dialer
3.7
5
Not enough data
3.3
5
Not enough data
3.3
5
Not enough data
Administration
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.3
7
Knowledge Management
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
8.1
7
Compliance
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
7.4
7
Customer Support
Not enough data
7.9
7
Not enough data
8.1
7
Not enough data
7.6
7
Data Security
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.8
7
Administration
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.6
7
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
8.5
51
9.0
252
8.4
50
9.0
236
8.4
52
8.8
261
Engagement
8.4
49
9.0
237
8.3
55
9.0
249
8.4
50
8.8
237
Performance
8.7
53
8.9
236
8.9
51
9.2
255
Generative AI
6.1
11
5.2
17
6.4
11
5.4
17
Channels
8.9
215
|
Verified
9.1
624
|
Verified
7.5
166
|
Verified
8.5
325
|
Verified
7.8
161
|
Verified
8.5
351
|
Verified
7.3
156
|
Verified
8.3
295
|
Verified
7.5
166
|
Verified
8.5
349
|
Verified
Generative AI
6.1
52
7.1
47
Functions
8.8
245
|
Verified
8.8
652
|
Verified
8.8
248
|
Verified
9.0
690
|
Verified
8.7
223
|
Verified
8.9
546
|
Verified
8.1
158
|
Verified
8.7
385
|
Verified
8.7
186
|
Verified
8.8
456
|
Verified
8.8
206
|
Verified
8.9
552
|
Verified
8.8
203
|
Verified
8.8
554
|
Verified
8.6
184
|
Verified
8.7
496
|
Verified
Agentic AI - Contact Center
6.0
28
8.3
5
6.8
28
8.0
5
Feature Not Available
8.3
5
6.4
28
8.0
5
Administrative
8.2
224
|
Verified
8.6
515
|
Verified
8.7
240
|
Verified
8.9
545
|
Verified
8.3
252
|
Verified
8.6
641
|
Verified
8.7
195
|
Verified
9.0
512
|
Verified
8.3
167
|
Verified
8.9
429
|
Verified
Compliance
8.8
59
Not enough data
8.8
62
Not enough data
8.5
57
Not enough data
Management
8.6
56
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Integration
8.8
61
Not enough data
8.5
60
Not enough data
8.5
57
Not enough data
ServiceNow Apps
9.0
7
Not enough data
9.8
7
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.5
50
|
Verified
9.3
288
|
Verified
8.7
52
|
Verified
9.2
279
|
Verified
8.3
51
|
Verified
8.9
225
|
Verified
8.2
50
|
Verified
9.0
226
|
Verified
6.7
47
8.6
176
|
Verified
Administration
8.0
50
|
Verified
8.9
229
|
Verified
8.1
54
|
Verified
9.2
270
|
Verified
8.1
54
|
Verified
9.0
294
|
Verified
8.2
48
|
Verified
8.7
219
|
Verified
8.3
46
|
Verified
9.0
226
|
Verified
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
92
8.6
32
6.8
87
7.5
27
8.3
96
8.8
34
8.7
99
9.2
38
8.7
98
8.6
35
8.5
96
9.4
31
8.9
99
9.3
37
Generative AI
6.1
29
Feature Not Available
Workforce Management
8.9
93
9.4
36
8.9
93
9.0
33
Call Center Infrastructure (CCI)
6.4
12
Not enough data
8.2
11
Not enough data
7.1
12
Not enough data
6.3
12
Not enough data
Administrative
9.0
96
9.4
38
8.7
99
8.8
39
Customer Support
8.0
29
Not enough data
8.2
29
Not enough data
7.8
29
Not enough data
Automation
7.7
28
Not enough data
8.3
28
Not enough data
8.1
27
Not enough data
Artificial Intelligence
Feature Not Available
Not enough data
7.8
27
Not enough data
7.5
27
Not enough data
Generative AI
4.7
12
Not enough data
6.4
13
Not enough data
4.9
12
Not enough data
Communication
8.8
54
Not enough data
8.9
55
Not enough data
8.1
48
Not enough data
8.4
50
Not enough data
8.2
41
Not enough data
Internal Use
8.1
55
9.1
11
8.0
44
Not enough data
7.7
43
Not enough data
8.4
46
Not enough data
7.9
47
Not enough data
8.4
48
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.1
7
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.3
8
Self-Service Platform
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.1
7
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
5.3
6
6.7
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
AI Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Lifecycle Management
Not enough data
Not enough data
Access Control and Security
Not enough data
Not enough data
Collaboration and Communication
Not enough data
Not enough data
Agentic AI - AI Governance Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.9
8
Not enough data
7.1
8
Not enough data
Calling
9.0
12
Not enough data
8.2
11
Not enough data
8.8
11
Not enough data
9.0
12
Not enough data
9.0
12
Not enough data
Contacts
8.2
12
Not enough data
8.8
10
Not enough data
8.5
12
Not enough data
Insights
8.2
12
Not enough data
8.6
11
Not enough data
8.8
12
Not enough data
7.8
12
Not enough data
7.8
10
Not enough data
6.9
9
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Autonomy
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Five9 Intelligent Cloud Contact Center Platform and NiCE CXone Mpower are categorized as Contact Center, AI Customer Support Agents, Auto Dialer, Contact Center Workforce, Speech Analytics, Help Desk, Digital Customer Service Platforms, Contact Center Knowledge Base, Proactive Notification, Call Center Infrastructure (CCI), Contact Center Quality Assurance, and Customer Service Automation
Unique Categories
Five9 Intelligent Cloud Contact Center Platform is categorized as Chatbots, AI Voice Assistants, Conversational Support, Omnichannel Commerce, ServiceNow Store Apps, UCaaS Platforms, Call Compliance, Customer Communications Management, Live Chat, Social Customer Service, AI Agent Builders, Salesforce AppExchange Apps, AI Governance Tools, AI Agents For Business Operations, and Outbound Call Tracking
NiCE CXone Mpower is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Five9 Intelligent Cloud Contact Center Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NiCE CXone Mpower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
8.6%
Financial Services
8.1%
Insurance
7.2%
Information Technology and Services
6.4%
Telecommunications
5.5%
Other
64.2%
Consumer Services
10.4%
Information Technology and Services
8.3%
Financial Services
7.9%
Telecommunications
7.0%
Hospital & Health Care
5.8%
Other
60.5%
Alternatives
Discussions
Does five9 have a mobile app?
2 Comments
SA
No it is a software that helps connect to people outside of your countryRead more
Loyal customer call acceleration
1 Comment
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
Does it ever pause or get frozen after a call
2 Comments
MG
Yep when we first cut over to CX One our Agents Max Client kept freezing, and dropping the call. OR calls would come in and the Agent Leg would not connect...Read more
Are you implementing a replacement for the Adobe Flash integration?
1 Comment
JJ
i dont have a comment for thatRead more
Is there a way to check the history os the calls that came in or dialed without the information disappering?
1 Comment
JF
Click on button "New" -> History tabRead more
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