# Five9 Intelligent Cloud Contact Center Platform vs NiCE CXone Comparison
---
## AI Generated Summary
- **G2 reviewers report** that the Five9 Intelligent Cloud Contact Center Platform excels in user-friendliness, with many users highlighting its intuitive interface and ease of learning. One user mentioned, "Very user friendly and very easy to learn, I use it every day for work," which suggests a smooth onboarding experience for new users.
- **Users say** that NiCE CXone Mpower offers robust performance tracking features, allowing teams to efficiently review their daily activities. A reviewer noted, "I like how it provides different features for us to review our performance," indicating that it is a valuable tool for monitoring agent productivity and customer interactions.
- **According to verified reviews** , Five9 stands out for its intelligent call routing capabilities, which help connect customers quickly to the right agents. Users appreciate this feature, stating that it "makes call handling and customer communication much easier," enhancing overall customer satisfaction.
- **Reviewers mention** that NiCE CXone Mpower provides excellent reporting capabilities, with one user praising its ability to "pull calls from reports in an efficient manner." This feature is crucial for teams looking to analyze call data and improve service quality.
- **G2 reviewers highlight** that Five9's integration with CRM systems is a significant advantage, as it allows agents to access customer information seamlessly. Users have noted that this integration "helps ensure customers are connected quickly to the right person," which can lead to faster resolution times.
- **Users report** that while NiCE CXone Mpower has a slightly higher overall satisfaction rating, it faces challenges in user-friendliness compared to Five9. Some users find it less intuitive, which can impact the speed at which new team members become proficient with the platform.



| | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 611 | 1,730 | 
| **Largest Market Segment** | Mid-Market (56.8% of reviews) | Mid-Market (52.7% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $110.00 1 Agent Per Month | 

---
## Top Pros & Cons

### Five9 Intelligent Cloud Contact Center Platform

Pros:
- Ease of Use (131 reviews)
- Customer Support (89 reviews)

Cons:
- Call Issues (46 reviews)
- Missing Features (41 reviews)

### NiCE CXone

Pros:
- Ease of Use (38 reviews)
- Features (27 reviews)

Cons:
- Call Issues (14 reviews)
- Technical Issues (14 reviews)

---
## Ratings Comparison
| Rating | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
  | **Meets Requirements** | 8.4 (496 reviews) | 8.7 (1193 reviews) | 
  | **Ease of Use** | 8.4 (506 reviews) | 8.7 (1211 reviews) | 
  | **Ease of Setup** | 8.0 (361 reviews) | 8.0 (453 reviews) | 
  | **Ease of Admin** | 8.0 (305 reviews) | 8.3 (439 reviews) | 
  | **Quality of Support** | 8.2 (477 reviews) | 8.3 (1113 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (304 reviews) | 8.2 (436 reviews) | 
  | **Product Direction (% positive)** | 7.5 (490 reviews) | 8.2 (1109 reviews) | 

---
## Pricing

### Five9 Intelligent Cloud Contact Center Platform

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### NiCE CXone

#### Entry-Level Pricing

Plan: CXone Omnichannel Suite

Price: Starting at $110.00 1 Agent Per Month

Description: Includes both Digital and Voice Agent plus

Key Features:
- Omnichannel blended routing for digital and voice​
- Universal queue with concurrent interaction handling​
- Voice and digital capture, storage, search and playback​

[Browse all 5 editions](https://www.g2.com/products/nice-cxone/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **NiCE CXone** | 8.7/10 | 12 |

#### Ticket and Case Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.6 (7 reviews) | 
| **Ticket response user experience** | Not enough data | 8.3 (7 reviews) | 
| **Workflow** | Not enough data | 8.6 (7 reviews) | 
| **Response Automation** | Not enough data | 8.8 (7 reviews) | 
| **SLA Management** | Not enough data | 7.9 (7 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.6 (7 reviews) | 
| **Ticket Collaboration** | Not enough data | 8.6 (7 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.8 (7 reviews) | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Customer Portal** | Not enough data | 9.4 (6 reviews) | 
| **Email to Case** | Not enough data | 9.5 (7 reviews) | 
| **Chat/Live Support** | Not enough data | 9.0 (7 reviews) | 
| **Social Integration** | Not enough data | 7.8 (6 reviews) | 
| **Voice** | Not enough data | 8.8 (7 reviews) | 

#### Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Mobile User Support** | 7.3 (8 reviews) | 8.3 (7 reviews) | 
| **Customization ** | 7.9 (57 reviews) | 9.1 (11 reviews) | 
| **User, Role, and Access Management** | 9.2 (10 reviews) | 8.8 (7 reviews) | 
| **Integration** | 8.7 (9 reviews) | 8.8 (7 reviews) | 
| **Reporting** | 8.1 (9 reviews) | 8.8 (7 reviews) | 
| **Dashboards** | 8.3 (8 reviews) | 8.3 (7 reviews) | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 7.1/10 | 164 |
| **NiCE CXone** | 9.0/10 | 412 |

#### Dialing Options

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Preview Dialing** | 8.9 (144 reviews) ✓ Verified | 8.9 (311 reviews) ✓ Verified | 
| **Progressive Dialing** | 8.9 (138 reviews) ✓ Verified | 9.0 (287 reviews) ✓ Verified | 
| **Predictive Dialing** | 6.4 (7 reviews) | Not enough data | 

#### Agent Tools

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Whisper Coaching ** | 8.8 (122 reviews) ✓ Verified | 9.0 (263 reviews) ✓ Verified | 
| **Callback Scheduling ** | 8.6 (134 reviews) ✓ Verified | 8.9 (276 reviews) ✓ Verified | 
| **Call Recording ** | 8.9 (146 reviews) ✓ Verified | 9.2 (313 reviews) ✓ Verified | 

#### Automation

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Voice Activity Detection** | 8.4 (126 reviews) ✓ Verified | 8.8 (230 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | 8.7 (124 reviews) ✓ Verified | 9.0 (247 reviews) ✓ Verified | 
| **Call Scrubbing** | 8.4 (118 reviews) ✓ Verified | 8.9 (210 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Autonomous Task Execution** | 5.6 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 5.9 (9 reviews) | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Call Prioritization and List Optimization** | 4.2 (6 reviews) | Not enough data | 
| **Compliance Monitoring** | 3.9 (6 reviews) | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | 3.9 (6 reviews) | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **NiCE CXone** | 8.4/10 | 7 |

#### Administration

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Database Management ** | Not enough data | 9.0 (7 reviews) | 
| **Data Workflows** | Not enough data | 8.8 (7 reviews) | 
| **Issue Management** | Not enough data | 8.3 (7 reviews) | 

#### Knowledge Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (7 reviews) | 
| **Publishing Workflows** | Not enough data | 7.6 (7 reviews) | 
| **Analytics** | Not enough data | 8.1 (7 reviews) | 

#### Compliance

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Policies and Controls** | Not enough data | 8.1 (7 reviews) | 
| **Data Governance** | Not enough data | 8.1 (7 reviews) | 
| **Compliance** | Not enough data | 9.0 (7 reviews) | 
| **Auditing** | Not enough data | 7.4 (7 reviews) | 

#### Customer Support

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Intelligent Search** | Not enough data | 7.9 (7 reviews) | 
| **Suggestions** | Not enough data | 8.1 (7 reviews) | 
| **Decision Trees** | Not enough data | 7.6 (7 reviews) | 

#### Data Security

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.3 (7 reviews) | 
| **Data Transport** | Not enough data | 8.6 (7 reviews) | 
| **Access Management** | Not enough data | 8.3 (7 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 8.8 (7 reviews) | 

#### Administration

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Integrations** | Not enough data | 8.8 (7 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.8 (7 reviews) | 
| **Performance and Reliability** | Not enough data | 8.6 (7 reviews) | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |

#### Channels

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | 
| **Physical Media** | Not enough data | Not enough data | 

#### Design

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.1/10 | 62 |
| **NiCE CXone** | 8.2/10 | 347 |

#### Quality Assurance

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Evaluation** | 8.5 (51 reviews) | 9.0 (253 reviews) | 
| **Calibration** | 8.4 (50 reviews) | 9.0 (237 reviews) | 
| **Reports** | 8.4 (52 reviews) | 8.8 (263 reviews) | 

#### Engagement

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Feedback** | 8.4 (49 reviews) | 9.0 (238 reviews) | 
| **Dashboards** | 8.4 (56 reviews) | 9.0 (250 reviews) | 
| **Training** | 8.4 (50 reviews) | 8.8 (238 reviews) | 

#### Performance

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Integrations** | 8.8 (56 reviews) | 8.9 (238 reviews) | 
| **Compliance** | 8.9 (51 reviews) | 9.2 (256 reviews) | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **AI Text Generation** | 6.1 (11 reviews) | 5.2 (18 reviews) | 
| **AI Text Summarization** | 6.4 (11 reviews) | 5.4 (18 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 318 |
| **NiCE CXone** | 8.6/10 | 854 |

#### Channels

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Voice** | 8.9 (236 reviews) ✓ Verified | 9.1 (627 reviews) ✓ Verified | 
| **Social** | 7.5 (171 reviews) ✓ Verified | 8.5 (326 reviews) ✓ Verified | 
| **Web Chat** | 7.9 (169 reviews) ✓ Verified | 8.5 (352 reviews) ✓ Verified | 
| **Mobile SMS** | 7.4 (163 reviews) ✓ Verified | 8.3 (296 reviews) ✓ Verified | 
| **Email** | 7.5 (171 reviews) ✓ Verified | 8.5 (350 reviews) ✓ Verified | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **AI Text-to-Speech** | 6.2 (58 reviews) | 7.0 (48 reviews) | 

#### Functions

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Session Routing** | 8.7 (258 reviews) ✓ Verified | 8.8 (653 reviews) ✓ Verified | 
| **Session Queuing** | 8.8 (257 reviews) ✓ Verified | 9.0 (692 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.7 (230 reviews) ✓ Verified | 8.9 (547 reviews) ✓ Verified | 
| **Speech Analytics** | 8.1 (163 reviews) ✓ Verified | 8.7 (386 reviews) ✓ Verified | 
| **Auto Dialer** | 8.7 (194 reviews) ✓ Verified | 8.8 (458 reviews) ✓ Verified | 
| **IVR** | 8.8 (216 reviews) ✓ Verified | 8.9 (553 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.8 (209 reviews) ✓ Verified | 8.8 (556 reviews) ✓ Verified | 
| **Persistent Data** | 8.6 (190 reviews) ✓ Verified | 8.7 (497 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Autonomous Task Execution** | 6.2 (33 reviews) | 8.1 (6 reviews) | 
| **Cross-system Integration** | 7.3 (37 reviews) | 7.8 (6 reviews) | 
| **Natural Language Interaction** | Feature Not Available | 8.3 (6 reviews) | 
| **Proactive Assistance** | 6.7 (34 reviews) | 7.8 (6 reviews) | 

#### Administrative

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Session Summary Notes** | 8.2 (229 reviews) ✓ Verified | 8.6 (516 reviews) ✓ Verified | 
| **Administrator Access** | 8.7 (247 reviews) ✓ Verified | 8.9 (546 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.3 (262 reviews) ✓ Verified | 8.6 (643 reviews) ✓ Verified | 
| **Session Recording** | 8.7 (203 reviews) ✓ Verified | 9.0 (513 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 8.3 (172 reviews) ✓ Verified | 8.9 (432 reviews) ✓ Verified | 

### Call Compliance

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.6/10 | 73 |
| **NiCE CXone** | N/A | N/A |

#### Compliance

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Regulations** | 8.8 (59 reviews) | Not enough data | 
| **Updates** | 8.8 (62 reviews) | Not enough data | 
| **Exemptions** | 8.5 (57 reviews) | Not enough data | 

#### Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Scrubbing** | 8.6 (56 reviews) | Not enough data | 
| **Blocking** | 8.5 (59 reviews) | Not enough data | 
| **Campaign Management** | 8.6 (60 reviews) | Not enough data | 
| **Screening** | 8.5 (60 reviews) | Not enough data | 

#### Integration

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Phone Systems** | 8.8 (61 reviews) | Not enough data | 
| **Marketing & CRM** | 8.5 (60 reviews) | Not enough data | 
| **Third-Party** | 8.5 (57 reviews) | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 9.6/10 | 8 |
| **NiCE CXone** | N/A | N/A |

#### ServiceNow Apps

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **ServiceNow Integration** | 9.0 (7 reviews) | Not enough data | 
| **Value** | 9.8 (7 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |

#### Responses

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Independent Decision Making** | Feature Not Available | Not enough data | 
| **Adaptive Responses** | Feature Not Available | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |

#### Responses

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.1/10 | 61 |
| **NiCE CXone** | 9.0/10 | 392 |

#### Workforce Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Agent Availability** | 8.5 (50 reviews) ✓ Verified | 9.3 (289 reviews) ✓ Verified | 
| **Skills Management** | 8.6 (52 reviews) ✓ Verified | 9.2 (280 reviews) ✓ Verified | 
| **Shift Scheduling** | 8.3 (51 reviews) ✓ Verified | 8.9 (226 reviews) ✓ Verified | 
| **Agent Self-Service** | 8.2 (50 reviews) ✓ Verified | 9.0 (227 reviews) ✓ Verified | 
| **Mobile Access** | 6.5 (47 reviews) | 8.6 (177 reviews) ✓ Verified | 

#### Administration

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Automation** | 8.0 (50 reviews) ✓ Verified | 8.9 (230 reviews) ✓ Verified | 
| **Performance Analysis** | 8.1 (54 reviews) ✓ Verified | 9.2 (271 reviews) ✓ Verified | 
| **Dashboards** | 8.1 (55 reviews) ✓ Verified | 9.0 (295 reviews) ✓ Verified | 
| **Forecasting** | 8.2 (48 reviews) ✓ Verified | 8.7 (220 reviews) ✓ Verified | 
| **Intraday Management** | 8.3 (46 reviews) ✓ Verified | 9.0 (227 reviews) ✓ Verified | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |

#### Conversational Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |

#### Messaging Channels

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 107 |
| **NiCE CXone** | 8.9/10 | 40 |

#### Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Omnichannel** | 7.7 (92 reviews) | 8.6 (32 reviews) | 
| **Mobile Access** | 6.7 (87 reviews) | 7.5 (27 reviews) | 
| **Queue Management** | 8.3 (96 reviews) | 8.8 (34 reviews) | 
| **Call Routing** | 8.7 (101 reviews) | 9.2 (38 reviews) | 
| **Call Back** | 8.7 (98 reviews) | 8.6 (35 reviews) | 
| **IVR** | 8.5 (96 reviews) | 9.4 (31 reviews) | 
| **Automatic Call Distribution** | 8.9 (100 reviews) | 9.3 (37 reviews) | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **AI Text-to-Speech** | 6.1 (29 reviews) | Feature Not Available | 

#### Workforce Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Call Monitoring** | 8.9 (93 reviews) | 9.4 (36 reviews) | 
| **Performance Evaluation** | 8.9 (93 reviews) | 9.0 (33 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 6.3 (12 reviews) | Not enough data | 

#### Administrative

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Call Recording** | 9.0 (96 reviews) | 9.4 (38 reviews) | 
| **Reporting & Dashboards** | 8.7 (100 reviews) | 8.8 (39 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 31 |
| **NiCE CXone** | N/A | N/A |

#### Customer Support

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Text** | 8.1 (31 reviews) | Not enough data | 
| **Speech** | 8.2 (31 reviews) | Not enough data | 
| **Knowledge Base** | 7.8 (31 reviews) | Not enough data | 

#### Automation

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Ticket Resolution** | 7.7 (30 reviews) | Not enough data | 
| **Customization** | 8.4 (30 reviews) | Not enough data | 
| **Intelligent Routing** | 8.1 (29 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Learning** | Feature Not Available | Not enough data | 
| **Language** | 7.8 (29 reviews) | Not enough data | 
| **Conversational AI** | 7.5 (29 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 7.6/10 | 72 |
| **NiCE CXone** | N/A | N/A |

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **AI Text Generation** | 5.2 (14 reviews) | Not enough data | 
| **AI Text Summarization** | 6.6 (15 reviews) | Not enough data | 
| **AI Text-to-Speech** | 5.4 (14 reviews) | Not enough data | 

#### Communication

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Pop-up Chat** | 8.7 (56 reviews) | Not enough data | 
| **Notifications** | 8.9 (57 reviews) | Not enough data | 
| **Targeted Emails** | 8.1 (50 reviews) | Not enough data | 
| **In-App Messaging** | 8.4 (52 reviews) | Not enough data | 
| **Co-Browsing** | 8.1 (43 reviews) | Not enough data | 

####  Internal Use

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Customization ** | 7.9 (57 reviews) | 9.1 (11 reviews) | 
| **Conversation Archiving** | 8.0 (46 reviews) | Not enough data | 
| **Lead Development** | 7.7 (45 reviews) | Not enough data | 
| **Knowledge Base** | 8.4 (48 reviews) | Not enough data | 
| **Team Inbox ** | 7.9 (49 reviews) | Not enough data | 
| **Customer Profiles** | 8.4 (50 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **NiCE CXone** | 7.8/10 | 8 |

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.1 (7 reviews) | 
| **Searchable Articles** | Not enough data | 7.5 (8 reviews) | 
| **Community Forums** | Not enough data | 7.5 (8 reviews) | 
| **Mobile Optimization** | Not enough data | 7.5 (8 reviews) | 
| **Personalization** | Not enough data | 7.3 (8 reviews) | 

#### Self-Service Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Branding** | Not enough data | 8.3 (8 reviews) | 
| **Automation** | Not enough data | 8.3 (8 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.9 (8 reviews) | 
| **Integrations** | Not enough data | 8.1 (7 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 5.3/10 | 6 |
| **NiCE CXone** | 6.7/10 | 5 |

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **AI Text Summarization** | 5.3 (6 reviews) | 6.7 (5 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Governance Tools

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |

#### AI Compliance

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Regulatory Reporting** | Not enough data | Not enough data | 
| **Automated Compliance** | Not enough data | Not enough data | 
| **Audit Trails** | Not enough data | Not enough data | 

#### Risk Management & Monitoring

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **AI Risk Management** | Not enough data | Not enough data | 
| **Real-time Monitoring** | Not enough data | Not enough data | 

#### AI Lifecycle Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Lifecycle Automation** | Not enough data | Not enough data | 

#### Access Control and Security

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Pole-based Access Control (RBAC)** | Not enough data | Not enough data | 

#### Collaboration and Communication 

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Model Sharing and Reuse** | Not enough data | Not enough data | 

#### Agentic AI - AI Governance Tools

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.4/10 | 12 |
| **NiCE CXone** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (8 reviews) | Not enough data | 

#### Calling

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Record Calls** | 9.3 (12 reviews) | Not enough data | 
| **Generate Location** | 8.2 (11 reviews) | Not enough data | 
| **Call Types** | 8.6 (11 reviews) | Not enough data | 
| **Click-to-Call** | 9.2 (12 reviews) | Not enough data | 
| **Auto Dialer** | 9.2 (12 reviews) | Not enough data | 

#### Contacts

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Personalization** | 8.3 (12 reviews) | Not enough data | 
| **Information Locater** | 8.8 (10 reviews) | Not enough data | 
| **Record Prospect Data** | 8.6 (12 reviews) | Not enough data | 

#### Insights

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Notes** | 8.3 (12 reviews) | Not enough data | 
| **Daily Summary** | 8.8 (11 reviews) | Not enough data | 
| **Automated Voicemails** | 9.0 (12 reviews) | Not enough data | 
| **Automated Emails** | 8.2 (12 reviews) | Not enough data | 
| **Sorts Prospects** | 8.3 (10 reviews) | Not enough data | 
| **Automated Note Taking** | 7.6 (9 reviews) | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 

### Omnichannel Commerce

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |

#### Reporting

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Reports & Analytics** | Not enough data | Not enough data | 
| **Data Transfer Tools** | Not enough data | Not enough data | 

#### Omnichannel Features 

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Retail Management** | Not enough data | Not enough data | 
| **POS Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Customer Service Integration** | Not enough data | Not enough data | 
| **Marketing Tools** | Not enough data | Not enough data | 
| **E-commerce Integration** | Not enough data | Not enough data | 
| **ERP Integration** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Feature Not Available | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 

#### Autonomy

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Independent Decision Making** | Feature Not Available | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (12):** [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Help Desk Software](https://www.g2.com/categories/help-desk), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

**Unique to Five9 Intelligent Cloud Contact Center Platform (14):** [Chatbots Software](https://www.g2.com/categories/chatbots), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Call Compliance Software](https://www.g2.com/categories/call-compliance), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps), [ AI Governance Tools](https://www.g2.com/categories/ai-governance-tools), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking)

**Unique to NiCE CXone (1):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Five9 Intelligent Cloud Contact Center Platform | NiCE CXone | 
|---|---|---|
| **Small-Business** | 23.1% | 13.7% | 
| **Mid-Market** | 56.8% | 52.7% | 
| **Enterprise** | 20.1% | 33.6% | 

### By Industry

#### Five9 Intelligent Cloud Contact Center Platform

- **Consumer Services:** 8.8%
- **Financial Services:** 7.9%
- **Insurance:** 7.0%
- **Information Technology and Services:** 6.3%
- **Telecommunications:** 5.3%
- **Hospital & Health Care:** 5.3%
- **Marketing and Advertising:** 4.6%
- **Education Management:** 4.2%
- **Computer Software:** 3.0%
- **Higher Education:** 2.8%
- **Other:** 45.0%

#### NiCE CXone

- **Consumer Services:** 10.4%
- **Information Technology and Services:** 8.3%
- **Financial Services:** 7.9%
- **Telecommunications:** 7.1%
- **Hospital & Health Care:** 5.8%
- **Insurance:** 5.8%
- **Retail:** 3.1%
- **Banking:** 2.6%
- **Computer Software:** 2.6%
- **Health, Wellness and Fitness:** 2.6%
- **Other:** 43.9%

---
## Alternatives

### Alternatives to Five9 Intelligent Cloud Contact Center Platform

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1824 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (736 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)

### Alternatives to NiCE CXone

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) — 4.1/5 stars (199 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (736 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1824 reviews)
- [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.5/5 stars (391 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.5/5 stars (85 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)

---
## Top Discussions

### Five9 Intelligent Cloud Contact Center Platform

- Title: [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) — 2 comments
  > **Top comment:** "Dialing system"
- Title: [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) — 2 comments
  > **Top comment:** "No."
- Title: [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) — 1 comment
  > **Top comment:** "A broad spectrum of customer support solutions. Primarily call handling (IVR), cloud transport, call distribution across sites, work force management and IVA. "
- Title: [What is five9 software?](https://www.g2.com/discussions/what-is-five9-software) — 1 comment
  > **Top comment:** "Five9 is a cloud based softphone."
- Title: [Loyal customer call acceleration](https://www.g2.com/discussions/26777-loyal-customer-call-acceleration) — 1 comment, 1 upvote
  > **Top comment:** "I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless."

### NiCE CXone

- Title: [Does it ever pause or get frozen after a call](https://www.g2.com/discussions/does-it-ever-pause-or-get-frozen-after-a-call) — 2 comments, 2 upvotes
  > **Top comment:** "In three months of use, 40 hours a week.... Not that often thankfully"
- Title: [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) — 1 comment
  > **Top comment:** "NICE CXone is basically an customer interaction tool that can help you manage the customer interactions from the platform, via Calls, Emails, etc. An good..."
- Title: [Can I use this application for auto dialed jobs?](https://www.g2.com/discussions/can-i-use-this-application-for-auto-dialed-jobs) — 1 comment, 1 upvote
  > **Top comment:** "Yes. This software has a option with chat, email and voice dail"
- Title: [how to a automatically log in](https://www.g2.com/discussions/how-to-a-automatically-log-in) — 1 comment, 1 upvote
  > **Top comment:** "We don’t have that feature in my position that I know of "
- Title: [How do I monitor the productivity time,  real time for the agents logged in?](https://www.g2.com/discussions/how-do-i-monitor-the-productivity-time-real-time-for-the-agents-logged-in) — 1 comment, 1 upvote
  > **Top comment:** "You would click on New+ in the far-right corner & click on agents. There you would see all the agents you would like to monitor."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone)