[ Five9 I... Reviews ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ Five9 I... Reviews ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) # Five9 Intelligent Cloud Contact Center Platform Pricing Overview [Editedit](https://my.g2.com/five9-intelligent-cloud-contact-center-platform/pricings) **Five9 Intelligent Cloud Contact Center Platform has not provided pricing information for this product or service.** This is common practice for software sellers and service providers. Contact Five9 Intelligent Cloud Contact Center Platform to obtain current pricing. Pricing information for Five9 Intelligent Cloud Contact Center Platform is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Five9 Intelligent Cloud Contact Center Platform must be conducted with the seller. Pricing information was last updated on May 18, 2023 Show More ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 11 months ### Average Discount 8% ### Perceived Cost $$$$$ ## How much does Five9 Intelligent Cloud... cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 5 purchases. Get Price Estimate ## Top-Rated Alternatives [ ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") Genesys Cloud CX 4.4/5 (1,461) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") Talkdesk 4.4/5 (2,424) ](https://www.g2.com/products/talkdesk/reviews) [ ![NiCE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NiCE CXone") NiCE CXone 4.3/5 (1,605) ](https://www.g2.com/products/nice-cxone/reviews) [ View All Alternatives ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/competitors/alternatives) ## Five9 Intelligent Cloud... Pricing Reviews (2) ![Júlio César d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Júlio César d.") JD Júlio César d. Arquitetura e Novas Soluções Mid-Market (51-1000 emp.) 1/22/2025 More Options - - [Respond as Five9 Intelligent Cloud...](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-10756687/official_response/new) "Facilitate Implementation, Good Integrations" 5/5 What do you like best about Five9 Intelligent Cloud Contact Center Platform? I like the ease of configuration and implementation of the Five9 Intelligent Cloud Contact Center platform. I also think that the integrations work well. Review collected by and hosted on G2.com. What do you dislike about Five9 Intelligent Cloud Contact Center Platform? I think there is a need for a proprietary database or a knowledge base for the tool itself and to facilitate reports. Additionally, the integrations need to be cheaper, and although the configuration is straightforward, there are bugs. Review collected by and hosted on G2.com. What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you? I use the Five9 Intelligent Cloud Contact Center Platform to resolve interactions that analysts fail or problems that the customer has. Review collected by and hosted on G2.com. Show More Rating Updated (2/18/2026) Validated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") AO Verified User in Oil & Energy Mid-Market (51-1000 emp.) 7/17/2025 More Options - - [Respond as Five9 Intelligent Cloud...](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-11405890/official_response/new) "Five9 Contact Center software - good value for what you get" 2.5/5 What do you like best about Five9 Intelligent Cloud Contact Center Platform? Support for the platform is quick and helpful. When issues arise or help is required with configuration, Five9 support is prompt and knowledgeable, with a real person handling the support ticket. Most issues we have encountered are resolved within a few hours and the individuals handling the ticket are on-the-ball with following up. The value proposition for the service is good compared to other CCaaS platforms we've used but you get what you pay for. Review collected by and hosted on G2.com. What do you dislike about Five9 Intelligent Cloud Contact Center Platform? The Five9 admin tool is stuck in the 2010s - it's Java-based. Five9 is a modern platform yet they force their customers to administer the platform using an outdated software tool. Feature additions and updates are few and far between - if you are looking for the latest and greatest, look elsewhere. Review collected by and hosted on G2.com. What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you? Five9 functions well as a bare-bones, low-cost option for CCaaS. We ultimately don't need all the bells and whistles such as AI agents so the platform works well for us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller Five9 Intelligent Cloud Contact Center Platform Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") NiCE CXone 4.3/5 (1,731) [ Compare Now ](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5 (1,552) [ Compare Now ](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") Talkdesk 4.4/5 (2,506) [ Compare Now ](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) ##### Categories on G2 [ AI Agents For Business Operations ](https://www.g2.com/categories/ai-agents-for-business-operations)[ Outbound Call Tracking ](https://www.g2.com/categories/outbound-call-tracking)[ Live Chat ](https://www.g2.com/categories/live-chat) [ UCaaS Platforms ](https://www.g2.com/categories/ucaas-platforms)[ AI Customer Support Agents ](https://www.g2.com/categories/ai-customer-support-agents)[ Help Desk ](https://www.g2.com/categories/help-desk)[ Salesforce AppExchange Apps ](https://www.g2.com/categories/salesforce-appexchange-apps)[ Chatbots ](https://www.g2.com/categories/chatbots)[ Conversational Support ](https://www.g2.com/categories/conversational-support)[ Social Customer Service ](https://www.g2.com/categories/social-customer-service)[ Digital Customer Service Platforms ](https://www.g2.com/categories/digital-customer-service-platforms)[ Customer Communications Management ](https://www.g2.com/categories/customer-communications-management)[ Auto Dialer ](https://www.g2.com/categories/auto-dialer)[ Contact Center ](https://www.g2.com/categories/contact-center)[ Customer Service Automation ](https://www.g2.com/categories/customer-service-automation)[ Call Center Infrastructure (CCI) ](https://www.g2.com/categories/call-center-infrastructure-cci)[ Contact Center Quality Assurance ](https://www.g2.com/categories/contact-center-quality-assurance)[ Contact Center Knowledge Base ](https://www.g2.com/categories/contact-center-knowledge-base)[ AI Voice Assistants ](https://www.g2.com/categories/ai-voice-assistants)[ Contact Center Workforce ](https://www.g2.com/categories/contact-center-workforce)[ Proactive Notification ](https://www.g2.com/categories/proactive-notification)[ Speech Analytics ](https://www.g2.com/categories/speech-analytics)[ ServiceNow Store Apps ](https://www.g2.com/categories/servicenow-store-apps)[ AI Governance Tools ](https://www.g2.com/categories/ai-governance-tools)[ Omnichannel Commerce ](https://www.g2.com/categories/omnichannel-commerce)[ Call Compliance ](https://www.g2.com/categories/call-compliance) Show More ##### Explore More [ Which equity management systems track secondary sales and liquidity events for growth companies? 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