Five9 Intelligent Cloud Contact Center Platform Pricing Overview

I like the ease of configuration and implementation of the Five9 Intelligent Cloud Contact Center platform. I also think that the integrations work well. Review collected by and hosted on G2.com.

I think there is a need for a proprietary database or a knowledge base for the tool itself and to facilitate reports. Additionally, the integrations need to be cheaper, and although the configuration is straightforward, there are bugs. Review collected by and hosted on G2.com.

Support for the platform is quick and helpful. When issues arise or help is required with configuration, Five9 support is prompt and knowledgeable, with a real person handling the support ticket. Most issues we have encountered are resolved within a few hours and the individuals handling the ticket are on-the-ball with following up. The value proposition for the service is good compared to other CCaaS platforms we've used but you get what you pay for. Review collected by and hosted on G2.com.

The Five9 admin tool is stuck in the 2010s - it's Java-based. Five9 is a modern platform yet they force their customers to administer the platform using an outdated software tool. Feature additions and updates are few and far between - if you are looking for the latest and greatest, look elsewhere. Review collected by and hosted on G2.com.