# Top 10 Five9 Intelligent Cloud Contact Center Platform Alternatives & Competitors **Average Rating:** 4.1/5 **Total Number of Reviews:** 618 Five9 Intelligent Cloud Contact Center Platform is not the only option for Contact Center Software. Explore other competing options and alternatives. Contact Center Software is a widely used technology, and many people are seeking easily administered, top rated software solutions with auto dialer, speech analytics, and session summary notes. Other important factors to consider when researching alternatives to Five9 Intelligent Cloud Contact Center Platform include customer service and phone calls. The best overall Five9 Intelligent Cloud Contact Center Platform alternative is Genesys Cloud CX. Other similar apps like Five9 Intelligent Cloud Contact Center Platform are Talkdesk, NICE CXone, 8x8 Contact Center, and Aircall. Five9 Intelligent Cloud Contact Center Platform alternatives can be found in [Contact Center Software](https://www.g2.com/categories/contact-center) but may also be in [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) or [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce). ## Best Paid & Free Alternatives to Five9 Intelligent Cloud Contact Center Platform - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) ## Top 10 Alternatives to Five9 Intelligent Cloud Contact Center Platform Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Five9 Intelligent Cloud Contact Center Platform stacks up to the competition, check reviews from current & previous users in industries like Consumer Services, Information Technology and Services, and Marketing and Advertising, and find the best product for your business. ### 1. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,555 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Reviewers say compared to Five9 Intelligent Cloud Contact Center Platform, Genesys Cloud CX is: - Slower to reach roi - More usable - Easier to admin Categories in common with Five9 Intelligent Cloud Contact Center Platform: [Chatbots](https://www.g2.com/categories/chatbots), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center](https://www.g2.com/categories/contact-center), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Auto Dialer](https://www.g2.com/categories/auto-dialer) **Compare:** [Five9 Intelligent Cloud Contact Center Platform vs Genesys Cloud CX](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs Talkdesk](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Genesys Cloud CX vs NICE CXone](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [Genesys Cloud CX vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Aircall](https://www.g2.com/compare/aircall-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Zendesk for Customer Service](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-for-customer-service) - [Genesys Cloud CX vs Avaya Contact Center](https://www.g2.com/compare/avaya-contact-center-vs-genesys-cloud-cx) - [Genesys Cloud CX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [Genesys Cloud CX vs RingEX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [Genesys Cloud CX vs JustCall](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall) ### 2. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) By Talkdesk **Average Rating:** 4.4/5 **Total Reviews:** 2,520 Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. Reviewers say compared to Five9 Intelligent Cloud Contact Center Platform, Talkdesk is: - Slower to reach roi - Easier to admin - Easier to set up Categories in common with Five9 Intelligent Cloud Contact Center Platform: [Chatbots](https://www.g2.com/categories/chatbots), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center](https://www.g2.com/categories/contact-center), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Auto Dialer](https://www.g2.com/categories/auto-dialer) **Compare:** [Five9 Intelligent Cloud Contact Center Platform vs Talkdesk](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) **Compare Talkdesk with other alternatives:** - [Talkdesk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Talkdesk vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [Talkdesk vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-talkdesk) - [Talkdesk vs Aircall](https://www.g2.com/compare/aircall-vs-talkdesk) - [Talkdesk vs Zendesk for Customer Service](https://www.g2.com/compare/talkdesk-vs-zendesk-for-customer-service) - [Talkdesk vs Avaya Contact Center](https://www.g2.com/compare/avaya-contact-center-vs-talkdesk) - [Talkdesk vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [Talkdesk vs RingEX](https://www.g2.com/compare/ringex-vs-talkdesk) - [Talkdesk vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk) ### 3. [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) By NiCE **Average Rating:** 4.3/5 **Total Reviews:** 1,730 NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Reviewers say compared to Five9 Intelligent Cloud Contact Center Platform, NICE CXone is: - Slower to reach roi - Better at meeting requirements - More usable Categories in common with Five9 Intelligent Cloud Contact Center Platform: [Contact Center](https://www.g2.com/categories/contact-center), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Speech Analytics](https://www.g2.com/categories/speech-analytics) **Compare:** [Five9 Intelligent Cloud Contact Center Platform vs NICE CXone](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) **Compare NICE CXone with other alternatives:** - [NICE CXone vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [NICE CXone vs Talkdesk](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [NICE CXone vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-nice-cxone) - [NICE CXone vs Aircall](https://www.g2.com/compare/aircall-vs-nice-cxone) - [NICE CXone vs Zendesk for Customer Service](https://www.g2.com/compare/nice-cxone-vs-zendesk-for-customer-service) - [NICE CXone vs Avaya Contact Center](https://www.g2.com/compare/avaya-contact-center-vs-nice-cxone) - [NICE CXone vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-nice-cxone) - [NICE CXone vs RingEX](https://www.g2.com/compare/nice-cxone-vs-ringex) - [NICE CXone vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-nice-cxone) ### 4. [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) By 8x8 **Average Rating:** 4.1/5 **Total Reviews:** 257 8x8 connects people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience, combining Contact Center, Unified Communications, and CPaaS APIs. Reviewers say compared to Five9 Intelligent Cloud Contact Center Platform, 8x8 Contact Center is: - Slower to reach roi - Easier to admin - Better at meeting requirements Categories in common with Five9 Intelligent Cloud Contact Center Platform: [Chatbots](https://www.g2.com/categories/chatbots), [Contact Center](https://www.g2.com/categories/contact-center), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) **Compare:** [Five9 Intelligent Cloud Contact Center Platform vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-five9-intelligent-cloud-contact-center-platform) **Compare 8x8 Contact Center with other alternatives:** - [8x8 Contact Center vs Genesys Cloud CX](https://www.g2.com/compare/8x8-contact-center-vs-genesys-cloud-cx) - [8x8 Contact Center vs Talkdesk](https://www.g2.com/compare/8x8-contact-center-vs-talkdesk) - [8x8 Contact Center vs NICE CXone](https://www.g2.com/compare/8x8-contact-center-vs-nice-cxone) - [8x8 Contact Center vs Aircall](https://www.g2.com/compare/8x8-contact-center-vs-aircall) - [8x8 Contact Center vs Zendesk for Customer Service](https://www.g2.com/compare/8x8-contact-center-vs-zendesk-for-customer-service) - [8x8 Contact Center vs Avaya Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-avaya-contact-center) - [8x8 Contact Center vs CloudTalk](https://www.g2.com/compare/8x8-contact-center-vs-cloudtalk) - [8x8 Contact Center vs RingEX](https://www.g2.com/compare/8x8-contact-center-vs-ringex) - [8x8 Contact Center vs JustCall](https://www.g2.com/compare/8x8-contact-center-vs-saas-labs-justcall) ### 5. [Aircall](https://www.g2.com/products/aircall/reviews) By Aircall **Average Rating:** 4.4/5 **Total Reviews:** 1,612 Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more. Reviewers say compared to Five9 Intelligent Cloud Contact Center Platform, Aircall is: - Slower to reach roi - Easier to set up - More usable Categories in common with Five9 Intelligent Cloud Contact Center Platform: [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center](https://www.g2.com/categories/contact-center), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [Five9 Intelligent Cloud Contact Center Platform vs Aircall](https://www.g2.com/compare/aircall-vs-five9-intelligent-cloud-contact-center-platform) **Compare Aircall with other alternatives:** - [Aircall vs Genesys Cloud CX](https://www.g2.com/compare/aircall-vs-genesys-cloud-cx) - [Aircall vs Talkdesk](https://www.g2.com/compare/aircall-vs-talkdesk) - [Aircall vs NICE CXone](https://www.g2.com/compare/aircall-vs-nice-cxone) - [Aircall vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-aircall) - [Aircall vs Zendesk for Customer Service](https://www.g2.com/compare/aircall-vs-zendesk-for-customer-service) - [Aircall vs Avaya Contact Center](https://www.g2.com/compare/aircall-vs-avaya-contact-center) - [Aircall vs CloudTalk](https://www.g2.com/compare/aircall-vs-cloudtalk) - [Aircall vs RingEX](https://www.g2.com/compare/aircall-vs-ringex) - [Aircall vs JustCall](https://www.g2.com/compare/aircall-vs-saas-labs-justcall) ### 6. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) By Zendesk **Average Rating:** 4.3/5 **Total Reviews:** 6,994 Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Reviewers say compared to Five9 Intelligent Cloud Contact Center Platform, Zendesk for Customer Service is: - Slower to reach roi - Better at meeting requirements - More usable Categories in common with Five9 Intelligent Cloud Contact Center Platform: [Chatbots](https://www.g2.com/categories/chatbots), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Conversational Support](https://www.g2.com/categories/conversational-support), [Help Desk](https://www.g2.com/categories/help-desk), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) **Compare:** [Five9 Intelligent Cloud Contact Center Platform vs Zendesk for Customer Service](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-zendesk-for-customer-service) **Compare Zendesk for Customer Service with other alternatives:** - [Zendesk for Customer Service vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Talkdesk](https://www.g2.com/compare/talkdesk-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Aircall](https://www.g2.com/compare/aircall-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Avaya Contact Center](https://www.g2.com/compare/avaya-contact-center-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs RingEX](https://www.g2.com/compare/ringex-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-zendesk-for-customer-service) ### 7. [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews) By Avaya **Average Rating:** 4.1/5 **Total Reviews:** 181 Avaya Contact Center, powered by Avaya Infinity, is a cloud-native platform delivering omnichannel orchestration across voice, email, chat, and SMS with AI-powered automation, intelligent routing, and flexible deployment (cloud, hybrid, or on-premises). Reviewers say compared to Five9 Intelligent Cloud Contact Center Platform, Avaya Contact Center is: - Slower to reach roi - Better at meeting requirements - More expensive Categories in common with Five9 Intelligent Cloud Contact Center Platform: [Contact Center](https://www.g2.com/categories/contact-center), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) **Compare:** [Five9 Intelligent Cloud Contact Center Platform vs Avaya Contact Center](https://www.g2.com/compare/avaya-contact-center-vs-five9-intelligent-cloud-contact-center-platform) **Compare Avaya Contact Center with other alternatives:** - [Avaya Contact Center vs Genesys Cloud CX](https://www.g2.com/compare/avaya-contact-center-vs-genesys-cloud-cx) - [Avaya Contact Center vs Talkdesk](https://www.g2.com/compare/avaya-contact-center-vs-talkdesk) - [Avaya Contact Center vs NICE CXone](https://www.g2.com/compare/avaya-contact-center-vs-nice-cxone) - [Avaya Contact Center vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-avaya-contact-center) - [Avaya Contact Center vs Aircall](https://www.g2.com/compare/aircall-vs-avaya-contact-center) - [Avaya Contact Center vs Zendesk for Customer Service](https://www.g2.com/compare/avaya-contact-center-vs-zendesk-for-customer-service) - [Avaya Contact Center vs CloudTalk](https://www.g2.com/compare/avaya-contact-center-vs-cloudtalk) - [Avaya Contact Center vs RingEX](https://www.g2.com/compare/avaya-contact-center-vs-ringex) - [Avaya Contact Center vs JustCall](https://www.g2.com/compare/avaya-contact-center-vs-saas-labs-justcall) ### 8. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) By CloudTalk **Average Rating:** 4.4/5 **Total Reviews:** 1,847 CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. Reviewers say compared to Five9 Intelligent Cloud Contact Center Platform, CloudTalk is: - Easier to set up - Easier to admin - More usable Categories in common with Five9 Intelligent Cloud Contact Center Platform: [Contact Center](https://www.g2.com/categories/contact-center), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [Five9 Intelligent Cloud Contact Center Platform vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-five9-intelligent-cloud-contact-center-platform) **Compare CloudTalk with other alternatives:** - [CloudTalk vs Genesys Cloud CX](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [CloudTalk vs Talkdesk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [CloudTalk vs NICE CXone](https://www.g2.com/compare/cloudtalk-vs-nice-cxone) - [CloudTalk vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-cloudtalk) - [CloudTalk vs Aircall](https://www.g2.com/compare/aircall-vs-cloudtalk) - [CloudTalk vs Zendesk for Customer Service](https://www.g2.com/compare/cloudtalk-vs-zendesk-for-customer-service) - [CloudTalk vs Avaya Contact Center](https://www.g2.com/compare/avaya-contact-center-vs-cloudtalk) - [CloudTalk vs RingEX](https://www.g2.com/compare/cloudtalk-vs-ringex) - [CloudTalk vs JustCall](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall) ### 9. [RingEX](https://www.g2.com/products/ringex/reviews) By RingCentral **Average Rating:** 4.2/5 **Total Reviews:** 1,403 AI-powered communications that redefines customer engagement for modern teams. Reviewers say compared to Five9 Intelligent Cloud Contact Center Platform, RingEX is: - Slower to reach roi - Better at meeting requirements - Easier to admin Categories in common with Five9 Intelligent Cloud Contact Center Platform: [Speech Analytics](https://www.g2.com/categories/speech-analytics), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Five9 Intelligent Cloud Contact Center Platform vs RingEX](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-ringex) **Compare RingEX with other alternatives:** - [RingEX vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [RingEX vs Talkdesk](https://www.g2.com/compare/ringex-vs-talkdesk) - [RingEX vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-ringex) - [RingEX vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-ringex) - [RingEX vs Aircall](https://www.g2.com/compare/aircall-vs-ringex) - [RingEX vs Zendesk for Customer Service](https://www.g2.com/compare/ringex-vs-zendesk-for-customer-service) - [RingEX vs Avaya Contact Center](https://www.g2.com/compare/avaya-contact-center-vs-ringex) - [RingEX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-ringex) - [RingEX vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-ringex) ### 10. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) By Saas Labs **Average Rating:** 4.3/5 **Total Reviews:** 2,388 JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries Reviewers say compared to Five9 Intelligent Cloud Contact Center Platform, JustCall is: - Easier to set up - Easier to admin - More usable Categories in common with Five9 Intelligent Cloud Contact Center Platform: [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center](https://www.g2.com/categories/contact-center), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) **Compare:** [Five9 Intelligent Cloud Contact Center Platform vs JustCall](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-saas-labs-justcall) **Compare JustCall with other alternatives:** - [JustCall vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall) - [JustCall vs Talkdesk](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk) - [JustCall vs NICE CXone](https://www.g2.com/compare/saas-labs-justcall-vs-nice-cxone) - [JustCall vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-saas-labs-justcall) - [JustCall vs Aircall](https://www.g2.com/compare/aircall-vs-saas-labs-justcall) - [JustCall vs Zendesk for Customer Service](https://www.g2.com/compare/saas-labs-justcall-vs-zendesk-for-customer-service) - [JustCall vs Avaya Contact Center](https://www.g2.com/compare/avaya-contact-center-vs-saas-labs-justcall) - [JustCall vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall) - [JustCall vs RingEX](https://www.g2.com/compare/saas-labs-justcall-vs-ringex) --- ## Five9 Intelligent Cloud Contact Center Platform Alternatives FAQs ### What are the best alternatives to Five9 Intelligent Cloud...? According to G2, the best alternatives to Five9 Intelligent Cloud include [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) (4.4/5 stars, 1549 reviews), [Talkdesk](https://www.g2.com/products/talkdesk/reviews) (4.4/5 stars, 2504 reviews), and [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) (4.3/5 stars, 1730 reviews). These platforms are highly rated for their usability, support, and comprehensive feature sets, making them strong alternatives for contact center solutions. ### What features do alternatives offer that Five9 Intelligent Cloud... does not? Alternatives to Five9 Intelligent Cloud offer advanced AI capabilities such as Adaptive Responses, Document Processing, Feedback Collection, Independent Decision Making, Learning, and Natural Language Interaction, which Five9 lacks natively. For example, Genesys Cloud CX and Talkdesk provide native support for these AI-driven features, enhancing automation and customer interaction quality. ### Which Contact Center tools do reviewers recommend instead of Five9 Intelligent Cloud...? Reviewers recommend [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) for its robust omnichannel capabilities, AI-powered routing, and ease of use, with 135 mentions of ease of use and 98 mentions of features. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) is praised for its AI-driven automation, intuitive interface, and strong customer support, with 310 mentions of ease of use and 171 mentions of features. [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) is noted for its comprehensive omnichannel routing and AI-powered insights, with 29 mentions of ease of use and 21 mentions of features. These tools are recommended for organizations seeking advanced AI integration, scalability, and improved customer experience over Five9 Intelligent Cloud. ### How does Five9 Intelligent Cloud... compare to Genesys Cloud CX? According to G2 data, [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) has an average rating of 4.1/5 from 611 reviews, while [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) holds a higher average rating of 4.4/5 from 1,549 reviews. Genesys Cloud CX leads by 0.5 points in Ease of Admin (8.5 vs 8.0) and by 0.5 points in Ease of Setup (8.4 vs 8.0), and also scores 0.5 points higher in Usability (8.9 vs 8.4). Both products share the same score in Support (8.2), but Five9 has a slight advantage in Ease of Doing Business With (8.6 vs 8.5). Feature-wise, Genesys Cloud CX offers advanced capabilities such as Adaptive Responses, Document Processing, Feedback Collection, Independent Decision Making, Learning, and Natural Language Interaction, which are not available in Five9. Conversely, Five9 provides AI Text-to-Speech, a feature absent in Genesys. User reviews highlight Five9's strengths in ease of use (118 mentions), customer support (85 mentions), and customization (34 mentions), while noting issues like call problems (43 mentions) and complexity (35 mentions). Genesys Cloud CX is praised for ease of use (135 mentions), features (98 mentions), and reliability (76 mentions), with cons including limited features (55 mentions), complexity (42 mentions), and cost (26 mentions). Overall, Genesys Cloud CX is favored for its higher usability, setup ease, and advanced AI-driven omnichannel capabilities, while Five9 is recognized for its user-friendly interface and strong customer support. Genesys Cloud CX's broader feature set and higher review volume reflect its suitability for complex, scalable enterprise environments, whereas Five9 appeals to users valuing ease of implementation and customization. ### Why do users choose Genesys Cloud CX over Five9 Intelligent Cloud...? Users choose [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) over Five9 Intelligent Cloud primarily due to its superior usability and advanced feature set. Genesys holds a 0.5-point lead in Ease of Use (8.9 vs 8.4) and Ease of Setup (8.4 vs 8.0), making it more accessible for organizations seeking efficient deployment and administration. Its robust omnichannel capabilities, including AI-powered automation, intelligent routing, and comprehensive analytics, are frequently cited as key differentiators enhancing both customer experience and operational efficiency. Additionally, Genesys Cloud CX offers unique features such as Adaptive Responses, Document Processing, and Natural Language Interaction, which provide more sophisticated customer engagement options. The platform's scalability and API-first architecture support complex enterprise needs and seamless integration with CRM systems, further driving preference among users managing large or multifaceted contact centers. While Genesys is noted for a steeper learning curve and higher cost, users value its reliability, innovation, and comprehensive AI tools that streamline workflows and improve agent productivity. These advantages, combined with strong real-time reporting and workforce management, make Genesys Cloud CX the preferred choice for organizations prioritizing advanced functionality and long-term scalability according to G2 reviews and ratings. ## Explore Articles - [Which file recovery software platforms reduce manual file handling and save time?](https://www.g2.com/discussions/which-file-recovery-software-platforms-reduce-manual-file-handling-and-save-time) - [Best digital experience platform app for my business](https://www.g2.com/discussions/best-digital-experience-platform-app-for-my-business) - [Which financial consulting providers deliver strategic guidance backed by data analysis and industry benchmarks?](https://www.g2.com/discussions/which-financial-consulting-providers-deliver-strategic-guidance-backed-by-data-analysis-and-industry-benchmarks) - [Digital Marketing Services in San Diego](https://www.g2.com/categories/digital-marketing/locations/san-diego-ca-us) - [Which sales onboarding app is rated highest](https://www.g2.com/discussions/which-sales-onboarding-app-is-rated-highest) - [Which equity management systems track secondary sales and liquidity events for growth companies?](https://www.g2.com/discussions/which-equity-management-systems-track-secondary-sales-and-liquidity-events-for-growth-companies) ## Spotlight Categories - [Password Managers Software](https://www.g2.com/categories/password-managers) - [Managed File Transfer (MFT) Software](https://www.g2.com/categories/managed-file-transfer-mft) - [Loyalty Management Software](https://www.g2.com/categories/loyalty-management)