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[Five9 Intelligent Cloud Contact Center Platform Discussions](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e2894f5a2f0d4a7de385125b178b4e11/five9-intelligent-cloud-contact-center-platform.png "Product Avatar Image") ![Reward for good Five9 Intelligent Cloud Contact Center Platform reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/25275/medal.svg "Reward for good Five9 Intelligent Cloud Contact Center Platform reviews") ](/products/five9-intelligent-cloud-contact-center-platform/reviews) [ Five9 Intelligent Cloud Contact Center Platform ](/products/five9-intelligent-cloud-contact-center-platform/reviews) (611)4.1/5 Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth. Show More * * * ### 40.0 Nps Score Already have Five9 Intelligent Cloud Contact Center Platform? ### All Five9 Intelligent Cloud Contact Center Platform Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 2 years ago More Options - [ # What is Five9 used for? ](/discussions/five9-what-is-five9-used-for) What is Five9 used for? * * * \<0\>0\>Upvotes 0 * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Five9+Intelligent+Cloud+Contact+Center+Platform+questions+and+get+answers+from+expert+users+in+our+Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+section.&title=Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss%0aAsk+Five9+Intelligent+Cloud+Contact+Center+Platform+questions+and+get+answers+from+expert+users+in+our+Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+section.) 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[ Call Compliance Software ](https://www.g2.com/tags/call-compliance-software)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software) [ Call Center Infrastructure (CCI) Software ](https://www.g2.com/tags/call-center-infrastructure-cci-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Workforce Management Software ](https://www.g2.com/tags/workforce-management-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps) Show More * * * \<0\>0\>Upvotes 0 * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Five9+Intelligent+Cloud+Contact+Center+Platform+questions+and+get+answers+from+expert+users+in+our+Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+section.&title=Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss%0aAsk+Five9+Intelligent+Cloud+Contact+Center+Platform+questions+and+get+answers+from+expert+users+in+our+Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+section.) 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[ Call Compliance Software ](https://www.g2.com/tags/call-compliance-software)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software) [ Call Center Infrastructure (CCI) Software ](https://www.g2.com/tags/call-center-infrastructure-cci-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Workforce Management Software ](https://www.g2.com/tags/workforce-management-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps) Show More * * * \<0\>0\>Upvotes 0 * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Five9+Intelligent+Cloud+Contact+Center+Platform+questions+and+get+answers+from+expert+users+in+our+Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+section.&title=Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss%0aAsk+Five9+Intelligent+Cloud+Contact+Center+Platform+questions+and+get+answers+from+expert+users+in+our+Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+section.) 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[ Call Compliance Software ](https://www.g2.com/tags/call-compliance-software)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software) [ Contact Center Infrastructure (CCI) Software ](https://www.g2.com/tags/contact-center-infrastructure-cci-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Workforce Management Software ](https://www.g2.com/tags/workforce-management-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps) Show More * * * \<0\>0\>Upvotes 0 * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Five9+Intelligent+Cloud+Contact+Center+Platform+questions+and+get+answers+from+expert+users+in+our+Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+section.&title=Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss%0aAsk+Five9+Intelligent+Cloud+Contact+Center+Platform+questions+and+get+answers+from+expert+users+in+our+Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss%0aAsk+Five9+Intelligent+Cloud+Contact+Center+Platform+questions+and+get+answers+from+expert+users+in+our+Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 4 years ago More Options - [ # Any question ask me ](/discussions/any-question-ask-me) I am video editing [ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Workforce Management Software ](https://www.g2.com/tags/workforce-management-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Contact Center Infrastructure (CCI) Software ](https://www.g2.com/tags/contact-center-infrastructure-cci-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Call Compliance Software ](https://www.g2.com/tags/call-compliance-software) Show More * * * \<0\>0\>Upvotes 2 * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Five9+Intelligent+Cloud+Contact+Center+Platform+questions+and+get+answers+from+expert+users+in+our+Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+section.&title=Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss%0aAsk+Five9+Intelligent+Cloud+Contact+Center+Platform+questions+and+get+answers+from+expert+users+in+our+Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss%0aAsk+Five9+Intelligent+Cloud+Contact+Center+Platform+questions+and+get+answers+from+expert+users+in+our+Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 4 years ago More Options - [ # How do I get to keep my customer on the phone while calling2 other customer? ](/discussions/how-do-i-get-to-keep-my-customer-on-the-phone-while-calling2-other-customer) No additional info [ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Workforce Management Software ](https://www.g2.com/tags/workforce-management-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Contact Center Infrastructure (CCI) Software ](https://www.g2.com/tags/contact-center-infrastructure-cci-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Call Compliance Software ](https://www.g2.com/tags/call-compliance-software) Show More * * * \<0\>0\>Upvotes 1 * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Five9+Intelligent+Cloud+Contact+Center+Platform+questions+and+get+answers+from+expert+users+in+our+Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+section.&title=Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss%0aAsk+Five9+Intelligent+Cloud+Contact+Center+Platform+questions+and+get+answers+from+expert+users+in+our+Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss%0aAsk+Five9+Intelligent+Cloud+Contact+Center+Platform+questions+and+get+answers+from+expert+users+in+our+Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Matt D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt D.") MD Loading... [Matt D.](https://www.g2.com/users/c13a402a-48ee-4333-96fa-c40132834e16 "Matt D.") • about 6 years ago Business Owner at VMGC LLC More Options - [ # Loyal customer call acceleration ](/discussions/26777-loyal-customer-call-acceleration) Not much is done to accelerate calls to loyal customers since prerecorded voicemail drop messages can't be deeply customized. Has it been looked into? There's an easy way to do it. [ Call Compliance Software ](https://www.g2.com/tags/call-compliance-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software) * * * \<0\>0\>Upvotes 1 * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Five9+Intelligent+Cloud+Contact+Center+Platform+questions+and+get+answers+from+expert+users+in+our+Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+section.&title=Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss%0aAsk+Five9+Intelligent+Cloud+Contact+Center+Platform+questions+and+get+answers+from+expert+users+in+our+Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss%0aAsk+Five9+Intelligent+Cloud+Contact+Center+Platform+questions+and+get+answers+from+expert+users+in+our+Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 6 years ago More Options - [ # When will SCC and VCC work together for reporting and survey purposes? ](/discussions/25627-when-will-scc-and-vcc-work-together-for-reporting-and-survey-purposes) Again, I am new to Five9, but thus far I only have a few dislikes. I will preface this by saying that I have let the team know about these things and I have been told that some of these things are currently being looked into already. 1.) I do not like how the VCC and SCC reporting is separate... [Read more](/discussions/25627-when-will-scc-and-vcc-work-together-for-reporting-and-survey-purposes) [ Call Compliance Software ](https://www.g2.com/tags/call-compliance-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software) * * * \<0\>0\>Upvotes 1 * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Five9+Intelligent+Cloud+Contact+Center+Platform+questions+and+get+answers+from+expert+users+in+our+Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+section.&title=Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss%0aAsk+Five9+Intelligent+Cloud+Contact+Center+Platform+questions+and+get+answers+from+expert+users+in+our+Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss%0aAsk+Five9+Intelligent+Cloud+Contact+Center+Platform+questions+and+get+answers+from+expert+users+in+our+Five9+Intelligent+Cloud+Contact+Center+Platform+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/five9-intelligent-cloud-contact-center-platform/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Product Avatar Image") ### Have you used Five9 Intelligent Cloud Contact Center Platform before? Answer a few questions to help the Five9 Intelligent Cloud Contact Center Platform community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffive9-intelligent-cloud-contact-center-platform%2Fdiscuss%3Fsmall_ask%3Dfive9-intelligent-cloud-contact-center-platform) No ## Top Contributors in Five9 Intelligent Cloud Contact Center Platform 1 ![Syed Inzamam A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Syed Inzamam A.") SA Loading... ### [Syed Inzamam A.](https://www.g2.com/users/4a2623c9-ed1e-42b8-a279-a241d6c5e1e2 "Syed Inzamam A.") Manager / Team Lead 2 pts 2 ![Jeff L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeff L.") JL Loading... ### [Jeff L.](https://www.g2.com/users/ee0fa289-0fe5-4bc9-9956-f9fc70e35d6e "Jeff L.") Senior Vice President Marketing 1 pt 3 ![Kevin G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin G.") KG Loading... ### [Kevin G.](https://www.g2.com/users/a3e0f6fd-69d1-4bb5-89aa-8cc5de1ef460 "Kevin G.") 1 pt 4 ![Terrie N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Terrie N.") TN Loading... ### [Terrie N.](https://www.g2.com/users/3d951f7d-f561-45ab-8a96-3b384f680db9 "Terrie N.") Help Desk Analyst 1 pt 5 SR Loading... ### [Sade R.](https://www.g2.com/users/843de577-c194-41ee-86a0-88b0381eaf29 "Sade R.") Call Center Representative 1 pt