--- title: Maple CRM Reviews meta_title: 'Maple CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 37 reviews by the users' company size, role or industry to find out how Maple CRM works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 37 scale: '5' date_modified: '2026-06-24' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Maple CRM Reviews **Vendor:** Maple CRM **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.7/5.0 **Total Reviews:** 37 ## About Maple CRM Maple CRM is a cloud based customer relationship management software focusing on small and medium companies to manage their sales, order and service management functions. Maple CRM is empowered with intuitive features like quotation builder, mobile app (ios/android), geo tracking, call logging and various reporting functions. ## Maple CRM Pros & Cons **What users like:** - Users find Maple CRM to be **very user-friendly** , allowing for easy navigation and effective customer management. (7 reviews) - Users appreciate the **responsive and professional customer support** provided by Maple CRM, ensuring smooth query resolution. (6 reviews) - Users appreciate the **efficiency** of Maple CRM, simplifying lead management and saving time for their teams. (4 reviews) - Users appreciate the **efficient lead management** of Maple CRM, enhancing transparency and streamlining the immigration consultancy process. (3 reviews) - Users value the **user-friendly design** of Maple CRM, making lead management and data organization effortless and efficient. (3 reviews) - Users praise the **effective customer relationship management** capabilities of Maple CRM, enhancing their engagement and satisfaction. (2 reviews) - Users commend the **easy implementation** of Maple CRM, finding it user-friendly and well-supported throughout the process. (2 reviews) - Users value the **easy customization** of Maple CRM, tailoring solutions perfectly to their business needs. (1 reviews) - Easy Integration (1 reviews) - Easy Navigation (1 reviews) **What users dislike:** - Users note **integration issues** with Maple CRM, seeking more options and better automation for improved functionality. (2 reviews) - Users note a **lack of customization** in Maple CRM, wishing for more integration options and automation features. (2 reviews) - Users find the **absence of advanced features** in Maple CRM limits its overall functionality and effectiveness for operations. (2 reviews) - Users find it **challenging to create graphs** in Maple CRM, especially with larger data sets and comparisons. (1 reviews) ## Maple CRM Reviews ### 1. User-Friendly CRM for Sales and Client Management **Rating:** 5.0/5.0 stars **Reviewed by:** Andy k. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Maple CRM?** Maple CRM is easy to use and highly reliable. It simplifies our day-to-day work by helping us manage leads efficiently through bulk uploads, lead segregation, status tracking, feedback updates, meeting scheduling, and client communication in one place. It saves a lot of time and makes our workflow more organized. **What do you dislike about Maple CRM?** We have had a good experience overall with Maple CRM. At times, a few interface improvements and faster loading in certain sections could further enhance usability. **What problems is Maple CRM solving and how is that benefiting you?** Maple CRM solves our challenge of managing 300+ daily leads by helping us easily upload, organize, and assign leads to staff. It also keeps follow-ups on track through daily reminders and client to-do lists, improving efficiency, organization, and productivity ### 2. Effortless and Supportive, Perfect CRM Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mamta K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Maple CRM?** I use Maple CRM for our daily activities, and it really helps streamline the workflow. It's very easy and simplified, making it efficient for us to regularly follow-up with our students. I also appreciate their very supportive customer support. Whenever we get stuck, we just call them or put an SR comment on the system, and they get back to us promptly. The initial setup was very easy, and I've been associated with them for over six or seven years. **What do you dislike about Maple CRM?** None **What problems is Maple CRM solving and how is that benefiting you?** Maple CRM helps us streamline the workflow in our daily activities and makes it easy to regularly follow-up with our students. ### 3. Simplifies Lead Management with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Guneet K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Maple CRM?** I use Maple CRM to handle leads and records for my company. It's very easy to use, solving almost everything for us. I really like the filter funnels as they allow me to see the data bifurcation easily, making data management straightforward. The initial setup was also very easy. **What do you dislike about Maple CRM?** nothing **What problems is Maple CRM solving and how is that benefiting you?** I use Maple CRM to handle leads and records. It's very easy to use and solves almost everything for us. I particularly like the filter funnels for easy data bifurcation. ### 4. Effortless Case Management and Streamlined Immigration Processes **Rating:** 5.0/5.0 stars **Reviewed by:** Ajay K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Maple CRM?** What I like best about Maple CRM is how efficiently it manages skilled and work permit cases end-to-end, from lead tracking to visa outcome. It simplifies documentation, follow-ups, and compliance, making immigration consultancy deals faster and more transparent **What do you dislike about Maple CRM?** What I dislike about Maple CRM is the absence of an integrated HR management module. Adding features to track staff attendance and leave would make it a more complete system and improve overall operational efficiency **What problems is Maple CRM solving and how is that benefiting you?** Maple CRM solves the challenge of managing and tracking skilled and work permit immigration cases in an organized and systematic way. It benefits us by reducing manual work, improving follow-ups, and ensuring better transparency and efficiency across the entire consultancy process. ### 5. Highly Supportive Team and an Easy-to-Use, Friendly Maple CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Prabhjot S. | Paid Search Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Maple CRM?** team is highly supportive, maple CRM is easy to use and UI is very friendly. **What do you dislike about Maple CRM?** it all great no challenges at all using from last 3 years. **What problems is Maple CRM solving and how is that benefiting you?** they are managing my leads integration and funnel for marketing perspective. ### 6. Organizational Boost but Needs More Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Shini Thomas A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Maple CRM?** I like that Maple CRM is easy to use. It helps us organize ourselves and follow up with clients efficiently. Additionally, being able to upload documents makes the processes smoother. **What do you dislike about Maple CRM?** I think Maple CRM could be a little bit more automated. The initial setup was a bit challenging for others, especially with the workflow. **What problems is Maple CRM solving and how is that benefiting you?** I use Maple CRM for operational purposes, organizing daily tasks, and following up with clients effectively. ### 7. We have been using Maple CRM for some time. it has proven to be a reliable and efficient platform. **Rating:** 5.0/5.0 stars **Reviewed by:** SAGA M. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Maple CRM?** One of the standout features is the customization flexibility – we were able to tailor the CRM according to our workflow requirements. The integration options and automation tools save a lot of manual effort and improve overall productivity. The support team is also responsive and helpful whenever we need assistance. They ensure smooth functioning and provide quick resolutions. **What do you dislike about Maple CRM?** The only drawback we have noticed is that the interface design feels a bit outdated compared to some modern CRMs. A fresher, more intuitive look would make the experience even better. **What problems is Maple CRM solving and how is that benefiting you?** Maple CRM is helping us solve multiple challenges in our business operations. Earlier, it was difficult to track leads, manage follow-ups, and maintain proper records of clients, which often led to missed opportunities. With Maple CRM, all our customer data, communication, and tasks are centralized in one place, making it easy for the team to stay organized. The automation features reduce manual work by sending reminders, updating statuses, and generating reports automatically. This has saved us a lot of time and minimized errors. Customization is another big advantage – we can adapt the CRM to our own workflow instead of forcing our processes to fit into the system. ### 8. Efficient and Supportive CRM for Lead Management **Rating:** 4.5/5.0 stars **Reviewed by:** Shani O. **Reviewed Date:** November 01, 2025 **What do you like best about Maple CRM?** I have been using Maple CRM for about a year, and it has been a great experience. The software is very user-friendly, easy to navigate, and helps manage leads and customer data efficiently. The support team is always responsive and provides excellent assistance whenever needed. Getting good support is often difficult with other software, but with Maple CRM, I’m very happy and satisfied. Overall, a reliable CRM solution for small and medium businesses. **What do you dislike about Maple CRM?** I don’t have major complaints, but it would be nice if Maple CRM added more integration options and improved the mobile interface. **What problems is Maple CRM solving and how is that benefiting you?** I use Maple CRM to efficiently manage leads and customer data. It's easy to navigate and provides excellent assistance, benefiting my medium business significantly. ### 9. Outstanding Support and Professional Service **Rating:** 5.0/5.0 stars **Reviewed by:** Sarita S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Maple CRM?** Excellent experience with Maple CRM. Every single query was handled smoothly and professionally **What do you dislike about Maple CRM?** Why they are so supportive, everytime. Good Service **What problems is Maple CRM solving and how is that benefiting you?** They solved our workflow and customer tracking problems, helping us respond faster and close better. ### 10. Good Experience with This Software **Rating:** 4.0/5.0 stars **Reviewed by:** Ramesh N. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Maple CRM?** Ease Of Use and Ease of Implementation . always **What do you dislike about Maple CRM?** Nothung as of now . the cost compare to fearture is good **What problems is Maple CRM solving and how is that benefiting you?** nothing ### 11. Intensive Process Oriented **Rating:** 4.5/5.0 stars **Reviewed by:** Saahil M. | Sr. Marketing Manager, Legal Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Maple CRM?** I have plenty to say good things about Maple CRM as I was using it the most (daily and almost every hour) as an administrator some of them could be - 1) Has almost all of the Objects/modules that can be used and easy to reach. They have been working on UI which hopefully will be rolled out soon. 2) There are learning videos that require extensive time and support. Although it can be made better. 3) The Support is fabulous. I would highlight the team and especially CSM Swetha working with us to listen and suggest if there could be something better that can be done. 4) Implementation is quite flexible. It is easy but might expect time. 5) Only platform where there could be Client Facing Accounts and Interaction. 6) Although limited integrations whichever is provided don't create a challenge mostly. 7) Can store the documents as well. **What do you dislike about Maple CRM?** There are certain modules/Objects that they focus less for instance it's Leads. Making less effort on the Marketing Integrations OR functions that might help the Marketing department more. Another point is that there is less Automation, although expecting too much as compared to other CRMs but that's also becoming common nowadays. **What problems is Maple CRM solving and how is that benefiting you?** 1) Managing Leads and Converting funnel for Marketing & Pre-Sales Team 2) Process Management for the Clients post sales 3) Communicating with Clients and recording it through Client Portal Offered. ### 12. Awesome Software **Rating:** 4.5/5.0 stars **Reviewed by:** Nabanila R. | officer sales & marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Maple CRM?** User Friendly, Easy of Implementation, Supportive. **What do you dislike about Maple CRM?** The status has to change individually for Accounts, Customer and Deal. **What problems is Maple CRM solving and how is that benefiting you?** To recall the submitted quotation and to follow up on time. ### 13. Effortless Customer Management Made Simple **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Maple CRM?** This tool is easy to use and helps manage customer relationships effectively. **What do you dislike about Maple CRM?** It is challenging to create graphs when working with larger datasets or when trying to make comparisons. **What problems is Maple CRM solving and how is that benefiting you?** It is easy for us to keep track and follow up. ### 14. Service and Support from Maple CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Lila Das T. | Sales Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Maple CRM?** The best thing I like about Maple CRM is their on time support and updates regarding new features. They provide customized solution based on the needs of the client. **What do you dislike about Maple CRM?** Nothing comes in mind as of now. In future I hope they will come up with new features. **What problems is Maple CRM solving and how is that benefiting you?** In our company we use Maple CRM as our main and only application to track leads, make quotations and it is very useful to keep the old records and get it within few seconds whenever required. ### 15. Great user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Maple CRM?** I have been using their CRM service for the past four years. The staff is very cooperative, and the CRM is easy to use and understand. **What do you dislike about Maple CRM?** It’s surprisingly easy to use, though I wish it had more advanced features **What problems is Maple CRM solving and how is that benefiting you?** It helps me efficiently manage all my team members’ reports and maintain the customer database, which is essential for timely follow-ups, especially since we are in sales. ### 16. Maple CRM helped to streamline our sales team's activities and have found it to be a helpful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ashish M. | Deputy General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Maple CRM?** The platform is intuitive and makes managing leads, tracking follow-ups, and setting reminders straightforward, saving our team time and effort. Its contact management feature is well-organized, which has been beneficial in segmenting and prioritizing leads effectively. The reporting tools, while basic, provide insights into performance metrics that are useful for team evaluations. **What do you dislike about Maple CRM?** They can keep updating themselves with the latest softwares & databases **What problems is Maple CRM solving and how is that benefiting you?** Overall, we’d recommend Maple CRM for teams seeking a straightforward, reliable CRM tool for sales operations. ### 17. Title: Versatile & affordable CRM that we are using for 5 years **Rating:** 5.0/5.0 stars **Reviewed by:** Akshat K. | Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Maple CRM?** Maple CRM helps us to manage the customer data well organized. As a B2B financial services company, managing client data effectively is utmost important to us and a good data management tool was essential to us and thus we have tied up with Maple CRM. Maple CRM truly deserves praise for its reporting and analytics building capability. The built-in reporting tools provide valuable insights into our customer analysis efforts, allowing us to identify trends, measure performance, and make data-driven decisions to optimize our strategy. Maple CRM's onboarding process was efficient, and their support team is always on standby to assist us. We've been utilizing Maple CRM for 5 years now, and it's been instrumental in our business process automation now. **What do you dislike about Maple CRM?** Nothing much, Maple crm is a perfect tool **What problems is Maple CRM solving and how is that benefiting you?** Enabling advisors to efficiently manage client relationships, deliver superior service, and streamline operations. By addressing key challenges and providing innovative solutions, Maple CRM empowers advisors to achieve their business objectives while fostering trust and confidence among clients. ### 18. Very happy with the Software **Rating:** 5.0/5.0 stars **Reviewed by:** Ambadas D. | Proprietor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Maple CRM?** It was difficult to manage all the leads we are getting from different sources, Maple CRM has helped us to divide the leads into different categories so that we can prioritize the leads accordingly. Maple CRM has made the process of generating and sharing the quotation with the client a lot easier. I would say the most interesting feature provided by maple crm is the daily work report of all sales executives, this helped us to track the employee performance. How do you rate the support from Maple CRM Team? The support team has helped us a lot in onboarding process, and are very quick to resolve any issues also. We are using Maple CRM from past 6 months and we are really happy with the support we get from Maple CRM team. **What do you dislike about Maple CRM?** The quality of logo in the quotation was low at first, took time to increase the quality apart form that everything looks good! **What problems is Maple CRM solving and how is that benefiting you?** Maple CRM makes the quotation sharing process a lot more easier. ### 19. Very user-friendly CRM we are using for 4 years now **Rating:** 5.0/5.0 stars **Reviewed by:** Avinash H. | Partner, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2024 **What do you like best about Maple CRM?** Maple CRM helps our sales executives to easily learn the application and start using it from day one. Mobile app is handy and helps them when they are on the move. Also they are happy that they dont have to submit their daily status report, instead Maple CRM will generate and send it automatically on daily basis **What do you dislike about Maple CRM?** Nothing to mention as a drawback. But analytics can be improved in the CRM system to help the top management **What problems is Maple CRM solving and how is that benefiting you?** Sales team management and connecting to sales force while they are on the move ### 20. Maple CRM - User Friendly Sales CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Ram M. | Sales Manager (South India), Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Maple CRM?** Ease of implementation Ease of use Excellent customer support Features are sufficient for an engineering industry requirement Very friendly staff as they have tremondous patience and responses have been always very prompt. **What do you dislike about Maple CRM?** Maple CRM could provide a quick reference manual. I don't say this as a 'dislike' but there is a scope for improvement for this excellent Sales CRM software. **What problems is Maple CRM solving and how is that benefiting you?** I work with my business opportunities/leads/deals through Maple CRM and update them as I work with customers. This helps me to handle my leads/opportunities effectively to generate business. ### 21. Best Immigration CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Sunil K. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Maple CRM?** Maple CRM has significantly streamlined our immigration consultancy operations. Its user-friendly interface and robust features have enhanced our client management and communication processes. From organizing client profiles to tracking progress, Maple CRM offers seamless integration and efficient workflows. The customizable options allow us to tailor the system to our specific needs, ensuring a personalized experience for both our team and clients. The customer support has been exceptional, promptly addressing any queries or issues that arise. Overall, Maple CRM has been instrumental in optimizing our consultancy services, improving productivity, and enhancing client satisfaction. **What do you dislike about Maple CRM?** Required more intigration like: WhatsApp, Could Calling **What problems is Maple CRM solving and how is that benefiting you?** Recently they have slove our Lead intigration issue. whre is it more benifited to do real time tracking on leads ### 22. Maple CRM: Our Trusted Partner in Streamlining Operations at Communidocs **Rating:** 4.5/5.0 stars **Reviewed by:** Anila C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Maple CRM?** Maple CRM has been a game-changer for us at Communidocs! It's like having a trusted assistant by our side, keeping everything organized and running smoothly. From managing clients to staying on top of tasks. Thanks to Maple CRM, we are able to take our business more smoothly and in line with our customised process. **What do you dislike about Maple CRM?** Its meeting our current requirements and hence nothing to add now, probably in future **What problems is Maple CRM solving and how is that benefiting you?** Lead management , document management, daily tasks and all this add to our daily operational functionalities ### 23. Maple CRM is the best Application to Monitor and Control Sales Activities. **Rating:** 5.0/5.0 stars **Reviewed by:** Suresh | M. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2024 **What do you like best about Maple CRM?** It is very user friendly, and we can customize it as per our business requirement. also As support service is also good. **What do you dislike about Maple CRM?** To convert Account to Customer should also availbale in Mobile App. Can simplify the Quotation Preperation procedure. **What problems is Maple CRM solving and how is that benefiting you?** To monitor sales team activities and to give them right direction it is very useful. ### 24. Maple CRM is the Ultimate Solution for Business Efficiency at Global Gateway **Rating:** 5.0/5.0 stars **Reviewed by:** Syed I. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Maple CRM?** Maple CRM has revolutionized how we operate at Global Gateway! It's akin to having a dependable assistant that keeps everything in order and ensures smooth operations. Whether it's managing clients or keeping track of tasks, Maple CRM helps us run our business effortlessly and in perfect harmony with our customized processes. **What do you dislike about Maple CRM?** For Now | There is nothing to dislike. it is a crucial part of our work. **What problems is Maple CRM solving and how is that benefiting you?** Our daily operational functions are supported by lead management, document management, and daily tasks. ### 25. Perfect solution for Customer relationship management **Rating:** 5.0/5.0 stars **Reviewed by:** Prashant T. | Deal Advisory Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2024 **What do you like best about Maple CRM?** Easy to manage cx data Reports Opportunity tracking **What do you dislike about Maple CRM?** No such issue I have found so far. Salesforce CRM is little more advance what I have seen **What problems is Maple CRM solving and how is that benefiting you?** Opportunity tracking/ Customer leads and follow ups ### 26. Atmost Satisfied **Rating:** 5.0/5.0 stars **Reviewed by:** ARUN K. | VICE PRESIDENT MARKETING, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Maple CRM?** 1) EASE OF USE BY STAFF, 2) EXCELLENT SUPPORT REQUEST 3) REPEATED TRAINING IF NEEDED 4) METHODICAL FOLLOWUP DURING IMPLEMENTATION AND UNDERSTANDING USER REQUIREMENTS **What do you dislike about Maple CRM?** 1) UNABLE TO USE THE REPORTS EXTENSIVELY. 2) GEO TAGGING FEATURE NEED TO BE MORE ACCURATE **What problems is Maple CRM solving and how is that benefiting you?** KNOWING ORDER PIPELINES OF SALES TEAM IS VERY EASY AND FOR TRACKING SERVICE BREAKDOWN IS VERY HELPFUL. ### 27. Maple is a helpful tool for follow up activities **Rating:** 5.0/5.0 stars **Reviewed by:** richa v. | business development manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Maple CRM?** it maintains the records as well as send reminders for follow up **What do you dislike about Maple CRM?** It just show a few data to export, or somewhere after a long time we should reactivate the data **What problems is Maple CRM solving and how is that benefiting you?** It helps us to maintain our teams funnel and remind us to follow up ### 28. Recommend MAPLE CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Hina Z. | OPERATIONS MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Maple CRM?** It is helpful to keep track of all the data. Customer support(Nikita) is very supportive and quick to resolve the issues. Very easy to use. **What do you dislike about Maple CRM?** I don't dislike anything about CRM. Its very convenient to use. **What problems is Maple CRM solving and how is that benefiting you?** track of my data ### 29. The essential aspect of carrying out daily tasks. **Rating:** 4.0/5.0 stars **Reviewed by:** Bharti J. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Maple CRM?** Sonia has provided us with immense support. **What do you dislike about Maple CRM?** There is nothing to dislike, as it is a very important part of our work. **What problems is Maple CRM solving and how is that benefiting you?** Data management, daily reports, security of data, user-friendly ### 30. friendly and affordable for startup organization **Rating:** 4.0/5.0 stars **Reviewed by:** Paul K. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2024 **What do you like best about Maple CRM?** spontaneous Customer support. resolving issues quickly. **What do you dislike about Maple CRM?** Have flexibility is adding, editing the configuration. **What problems is Maple CRM solving and how is that benefiting you?** solving the business insights ### 31. A must tool to have **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Maple CRM?** I like the approach, the tools and customer support. **What do you dislike about Maple CRM?** I dont like the fact that we cant use our logo on the portal anywhere as its our branding as well. **What problems is Maple CRM solving and how is that benefiting you?** Its benefining us in being more organized. ### 32. Best CRM Software for SMB's **Rating:** 4.5/5.0 stars **Reviewed by:** Ankit B. | Assistant Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2021 **What do you like best about Maple CRM?** Maple CRM is very easy to use and helping us with the best support services at less price. **What do you dislike about Maple CRM?** There are no dislikes as such but sometimes the system stuck due to heavy files. **Recommendations to others considering Maple CRM:** For SMB's this CRM system is best as they are very cost-efficient and easy to implement within the organization. For 50-100 employees, this is best suited CRM software. For all the purposes this software is best, for email marketing, SMS marketing, Invoice creation, Estimate creation, and other required modules as well. So, we highly recommend Maple CRM to others as well for their business growth. **What problems is Maple CRM solving and how is that benefiting you?** We are using Maple CRM for 4 years and at initial, it was simple CRM software but now they upgraded to several things. From sales to accounts to Documentation, we are now handling everything over the Maple CRM. ### 33. Good CRM system **Rating:** 4.5/5.0 stars **Reviewed by:** Mansi K. | Front Office Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Maple CRM?** Easy and simple to use, I have personally used this software and this is user-friendly software **What do you dislike about Maple CRM?** As of now, there is no dislike and we are happy to use Maple CRM **What problems is Maple CRM solving and how is that benefiting you?** Earlier we were using google sheets for sharing the leads to sales executive but Maple CRM help us with automate the system. ### 34. Comprehensive CRM with a variety of functions **Rating:** 4.5/5.0 stars **Reviewed by:** Akanksha G. | Client Relationship Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2021 **What do you like best about Maple CRM?** MAPLE CRM is a fantastic solution for managing leads and keeping track of your lead actions. In comparison to standard excel sheets, it is unquestionably a viable solution. Maple CRM is also cost-effective and efficient when compared to other providers on the market. I've been utilizing their services for the past three years and have never had any issues. **What do you dislike about Maple CRM?** The learning curve is steep. It takes 3 to 5 days for a new user to grasp the system entirely. **Recommendations to others considering Maple CRM:** Maple CRM is, without a doubt the best CRM software I've ever used. My friends recommended it to me, and it has provided me with excellent business options and a more extensive customer base. It is swift and dependable, allowing me to expand my client base to exceptional levels. It was well worth the money. **What problems is Maple CRM solving and how is that benefiting you?** Maple CRM is a sales solution designed for small teams and ambitious entrepreneurs. It appeals to managers and salespeople since it is simple to use and intuitive. For the past two years, I've liked using Maple CRM. One of the first systems I implemented in my company was Maple CRM. Extraordinarily flexible and simple to use, whether at work or on the go. ### 35. Maple CRM - Best CRM solution for SMB's **Rating:** 4.5/5.0 stars **Reviewed by:** Khushboo S. | MIS - Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2021 **What do you like best about Maple CRM?** Maple CRM is competitively priced, the setup was quick, the software is simple to use with limited but necessary functionality, and their service is excellent, as they usually supply the solution within a day or two. It's simple to use, and they'll be pleased to help you right away if you have any questions. **What do you dislike about Maple CRM?** I have not a single iota of regret about my decision. What drew me in was their customer service and onboarding team. If you're second-guessing yourself, my honest advice is to "close your eyes and go with it" without second-guessing yourself. **Recommendations to others considering Maple CRM:** You can discover various CRMs online, but one thing I'd like to point out is that none of them have a dedicated support team like Maple CRM. CRM is well-designed and has aided us in managing our clients and increasing revenue. Mr. Joseph and his dedicated crew have already received numerous referrals! **What problems is Maple CRM solving and how is that benefiting you?** Choosing a CRM for my company has never been easy. I could sense, yeah!! After landing on so many pages on Google and ultimately on the Maple CRM website. These are the individuals who are capable of comprehending my business's sophisticated reasoning. For all of our daily needs, the switch to Maple CRM has been quite beneficial. Everything is simply monitored and the process is incredibly efficient. ### 36. Best and easy CRM software **Rating:** 4.5/5.0 stars **Reviewed by:** Ankit B. | Business Development Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2021 **What do you like best about Maple CRM?** The Maple software is very easy to handle and use, we have used many CRMs but Maple CRM is the easiest and user friendly software. **What do you dislike about Maple CRM?** As of now there won't be any dislikes but yet Maple CRM is little slow as compare to other softwares. **Recommendations to others considering Maple CRM:** I would highly recommend Maple CRM to all the SMB's for simple and easy CRM system to manage day to day leads at very low cost. **What problems is Maple CRM solving and how is that benefiting you?** We were using Salesforce earlier and the UI was very complex and Maple CRM is very easy, specially for our Sales team maple crm is very easy and simple to use. ### 37. A well sorted CRM system **Rating:** 4.5/5.0 stars **Reviewed by:** Nitika B. | IELTS Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2021 **What do you like best about Maple CRM?** We wanted a simple CRM solution to keep track of customers and manage our customer database. We are pleased with the measurable impact on our lead management that Maple CRM provides. Our clients perceive us as more professional now, and this has had a significant influence on our bottom line. **What do you dislike about Maple CRM?** We had become overly reliant on Excel for all of our responsibilities, and while it was simple to collect data, we would always miss follow-ups and essential inquiries. **Recommendations to others considering Maple CRM:** Maple CRM is, without a doubt, the best CRM software I've ever used. My friends recommended it to me, and it has provided me with excellent business options and a more extensive customer base. It is swift and dependable, allowing me to expand my client base to exceptional levels. It was well worth the money. I would strongly advise you to choose Maple CRM because it is Simple TO USE, has sufficient capabilities for the intended purpose, and is relatively inexpensive. **What problems is Maple CRM solving and how is that benefiting you?** For our demand creation program, we worked with Maple CRM to create a customized CRM. I am pleased to report that the team has worked tirelessly over the previous two years to make efficient lead management a reality. Our sales staff is quite delighted with the tool's ease of use, which has resulted in a 3.5-fold boost in sales feedback rate when compared to our previous system. - [View Maple CRM pricing details and edition comparison](https://www.g2.com/products/maple-crm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-24+19%3A38%3A12+-0500&secure%5Bsession_id%5D=e563e1e5-eaf8-48b0-ade5-49a2c226e462&secure%5Btoken%5D=f235cfe55e8597d3170faf705eaf3c6d83e2759975c5fab14639d66156ed688f&format=llm_user) ## Maple CRM Integrations - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) ## Maple CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Maple CRM Alternatives - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,825 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,197 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - 3.8/5.0 (1,460 reviews)