Five9 Intelligent Cloud Contact Center Platform Features

Allows software to be easily used on multiple mobile devices include phone and tablet devices.

As reported in 55 Five9 Intelligent Cloud Contact Center Platform reviews. Allows users to customize chat colors, text, logos, and branding.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Integrates with other customer service software to improve support and enhance functionality

Provides analytics tools that reveal important business metrics and track progress

Displays important metrics relating to performance

Allows business to edit conversations to meet the unique needs of one's business.

Gives users the ability to update systems, like CRM, based on conversations.

Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants.

Provide tools for live chat on one's website.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.

Has the ability to customize look and feel of chatbot to match` company branding.

Gives user the ability to analyze conversations with the chatbot and see its performance.

Allows users to test the efficacy of various responses through A/B testing.

Allows for varying access to chatbot and admin settings, depending on user, their role, etc.

Can collect and store information from interlocators, such as email, phone number, etc.

Based on 92 Five9 Intelligent Cloud Contact Center Platform reviews. Allows inflow of requests through various digital channels such as email, social media, etc.

As reported in 87 Five9 Intelligent Cloud Contact Center Platform reviews. Allows users to access the software using mobile devices.

Based on 96 Five9 Intelligent Cloud Contact Center Platform reviews. Provides queue management in case of increase in case/call inflow.

As reported in 99 Five9 Intelligent Cloud Contact Center Platform reviews. Allows distribution of incoming calls to agents.

Based on 98 Five9 Intelligent Cloud Contact Center Platform reviews. Allows users to request a call back.

Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system. This feature was mentioned in 96 Five9 Intelligent Cloud Contact Center Platform reviews.

Based on 99 Five9 Intelligent Cloud Contact Center Platform reviews. Allows automatic distribution of incoming calls to the agents.

User Experience of creating and submitting a ticket

User Experience of responding and receiving a response

Route tickets based on values of fields, changes to ticket status and time based conditions

Respond to common requests with standard reply

Offers tools for managing and tracking service-level agreements (SLAs)

Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Share and collaborate on tickets with multiple customer service representatives

Central repository for account and contact information

Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Ability for customer service agents to communicate with customers via live chat to solve problems live

Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Make and receive calls directly in the application. Track and record calls for analysis.

Based on 54 Five9 Intelligent Cloud Contact Center Platform reviews. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Based on 55 Five9 Intelligent Cloud Contact Center Platform reviews. Delivers notifications to both sides of the conversation.

Sends automated emails to further engage clients and potential clients. This feature was mentioned in 48 Five9 Intelligent Cloud Contact Center Platform reviews.

Allows for live chat to be enabled within the app for customer help. This feature was mentioned in 50 Five9 Intelligent Cloud Contact Center Platform reviews.

As reported in 41 Five9 Intelligent Cloud Contact Center Platform reviews. Allows agents to join a customer's browser session and navigate through the website with them.

As reported in 55 Five9 Intelligent Cloud Contact Center Platform reviews. Allows users to customize chat colors, text, logos, and branding.

As reported in 44 Five9 Intelligent Cloud Contact Center Platform reviews. Archives conversations in a separate location for later reference.

As reported in 43 Five9 Intelligent Cloud Contact Center Platform reviews. Enables employees to denote potential customers.

Establishes a knowledge base for employee reference during conversations. This feature was mentioned in 46 Five9 Intelligent Cloud Contact Center Platform reviews.

Provides a central location for help requests, helping employees respond sooner. 47 reviewers of Five9 Intelligent Cloud Contact Center Platform have provided feedback on this feature.

As reported in 48 Five9 Intelligent Cloud Contact Center Platform reviews. Allows for the creation of profiles for contacts and customers.

Records calls for future reference. 12 reviewers of Five9 Intelligent Cloud Contact Center Platform have provided feedback on this feature.

Generates an area code local to where the user is calling to increase likelihood of pick-up. This feature was mentioned in 11 Five9 Intelligent Cloud Contact Center Platform reviews.

Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise. 11 reviewers of Five9 Intelligent Cloud Contact Center Platform have provided feedback on this feature.

Based on 12 Five9 Intelligent Cloud Contact Center Platform reviews. Gathers contacts from integrated tools, allowing users to call with one click.

Has auto-dialing or predictive dialing functionality. 12 reviewers of Five9 Intelligent Cloud Contact Center Platform have provided feedback on this feature.

Based on 12 Five9 Intelligent Cloud Contact Center Platform reviews. Retains a log of extraneous contact information such as timezone and contact engagement.

Finds and opens saved contact information for reference at the time of a new call. 10 reviewers of Five9 Intelligent Cloud Contact Center Platform have provided feedback on this feature.

As reported in 12 Five9 Intelligent Cloud Contact Center Platform reviews. Allows users to denote which contacts they believe are prospective customers.

Based on 12 Five9 Intelligent Cloud Contact Center Platform reviews. Allows users to take notes during or after the call for future reference.

Delivers users a daily summary of activity. 11 reviewers of Five9 Intelligent Cloud Contact Center Platform have provided feedback on this feature.

Sends automated voicemails to prospective clients who fail to answer. This feature was mentioned in 12 Five9 Intelligent Cloud Contact Center Platform reviews.

Sends automated emails to increase engagement with prospective clients. 12 reviewers of Five9 Intelligent Cloud Contact Center Platform have provided feedback on this feature.

Based on 10 Five9 Intelligent Cloud Contact Center Platform reviews. Organizes contacts based on probability of success.

Automatically transcribes and summarizes meeting discussions.

Scours various channels for brand mentions to proactively seek reparative communications.

Creates and assigns support tickets, scheduling them in a timely manner.

Allows administrators to create templated responses to frequently asked questions.

Ability to connect agents with customers through Live Chat.

Connects employees with customers through a social media solution.

Ability to connect agents with customers through email.

Connects employees with customers through a calling solution.

Ability to connect agents with customers through text message solution.

Software incorporates multiple digital communications channels.

Allows incorporation of inbound contacts from non-marketing channels.

Includes physical media (mail, flyers, billboards, etc.) in the channels mix.

Based on 215 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Provides voice call functionality.

Based on 166 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Provides an interface for one or more social media channels.

Based on 161 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Includes or integrates with live chat initiaited from the company's web site.

Based on 156 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Accepts contacts initiated through SMS or other mobile text functions.

Based on 166 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Allows CSRs to receive and answer customer emails.

Provides opportunity for customers to give feedback through a survey.

Enables administrators to create customized reports reflecting customer satisfaction.

Allows administrators to track visitor activity to understand the research that was done before turning to customer service.

Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.

Based on 143 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Presents information about the individual being called before the call begins.

Based on 137 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Gives agents a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing.

Uses machine learning to determine the best times to call and adjust dialing speed to connect agents with leads efficiently.

Based on 122 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Allows a supervisor to listen to a call and train in real time.

Based on 134 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Reschedules calls within the software itself, either through a prompt or by the agent themselves.

Based on 145 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Records calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary.

Based on 126 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Decides response type by determining if voice is a human response or an answering machine.

Based on 124 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Uses touch-tone or voice input to interact with callers, gather information, and route them to the appropriate agent or department.

Based on 118 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Removes phone numbers from an uploaded list that appear on the National Do Not Call Registry.

The platform is able to automatically determine how to resolve help tickets without assistance by human agents 28 reviewers of Five9 Intelligent Cloud Contact Center Platform have provided feedback on this feature.

Based on 28 Five9 Intelligent Cloud Contact Center Platform reviews. The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence

When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to This feature was mentioned in 27 Five9 Intelligent Cloud Contact Center Platform reviews.

Allows users to automate responses to customer inquiries across various channels.

Administrators can access and organize data related to incidents, requests, and changes to produce reports or make data more navigable.

Operationalizes data delivery workflows to easily scale repeatable preparation needs

Provide workflows to create and escalate issues related to risks and requests

Integrates with live chat, chatbots, help desk, or other customer service software

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took

Based on 50 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Automates some or all operation related tasks

Based on 54 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Monitors call volume and quality to evaluate agent performance.

Based on 54 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Has a centralized dashboard for users to interact with.

Based on 48 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Forecasts scheduling needs based on historical data.

Based on 46 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Tracks agent workloads throughout the day and helps supervisors allocate resources as needed.

Ability to schedule push notifications at a specific date and time, or set an expiration for time-bound messages

Provides the ability to automate notifications based on user behavior

Ability to segment audiences based on device type, location, demographics, customer behavior, etc.

Ability to integrate with other software that stores customer data to generate reminders (i.e. CRM software)

Ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, sharing by device, etc.

Ensures user access management, data lineage, and data encryption

Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA.

Perform ad-hoc or ongoing IT audits at different levels of the company.

Help companies comply with state and federal laws such as TCPA and DNC. This feature was mentioned in 59 Five9 Intelligent Cloud Contact Center Platform reviews.

Updates compliance information based on the most recent changes to regulations. 62 reviewers of Five9 Intelligent Cloud Contact Center Platform have provided feedback on this feature.

Manage exemptions to reclaim phone numbers that are incorrectly classified. 57 reviewers of Five9 Intelligent Cloud Contact Center Platform have provided feedback on this feature.

Identify risk data attributes such as description, category, owner, or hierarchy.

Protects data with some form of encryption as it leaves your secure or local network.

Allows administrators to set user access privileges to permit approved parties to access sensitive data.

Requires a second level of authentication, such as sms messaging or customized tokens, to access data.

Allows planning and deployment of an overall communications strategy.

Includes or integrates with content creation apps.

Outbound communications are segmented and personalized.

Inbound contacts are identified and handled based on history.

Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements.

Provides tools for evaluating customer interactions 51 reviewers of Five9 Intelligent Cloud Contact Center Platform have provided feedback on this feature.

Offers features for maintaining fair and consistent scoring 50 reviewers of Five9 Intelligent Cloud Contact Center Platform have provided feedback on this feature.

Generates quality and performance reports 52 reviewers of Five9 Intelligent Cloud Contact Center Platform have provided feedback on this feature.

Tools for providing personalized feedback and coaching sessions 49 reviewers of Five9 Intelligent Cloud Contact Center Platform have provided feedback on this feature.

As reported in 55 Five9 Intelligent Cloud Contact Center Platform reviews. Provides a centralized dashboard for agents to view their scores and feedback

Tools for educating and training agents This feature was mentioned in 50 Five9 Intelligent Cloud Contact Center Platform reviews.

Based on 53 Five9 Intelligent Cloud Contact Center Platform reviews. Integrates with other customer service or CRM software

Helps ensure customer privacy and data protection 51 reviewers of Five9 Intelligent Cloud Contact Center Platform have provided feedback on this feature.

Based on 245 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods.

Based on 248 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Callers can be routed to a queue or placed on hold until an agent becomes available.

Based on 223 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Place a large or unlimited volume of calls simultaneously without diminishing the call quality.

Based on 158 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Provides some level of analytics based on keywords and vocal tones.

Based on 186 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Has auto dialing or predictive dialing functions for outbound use.

Based on 206 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Includes an interactive phone menu.

Based on 203 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Populates CSR's screen with available customer data.

Based on 184 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Maintains and shares information across channels and agents as the case progresses.

Transcribes voice messages to email.

Transcribes voice messages and delivers them via text message.

Includes a way to easily share files between users.

Allows multi-participant phone conferences.

Can host video conferences.

Records and transcribes voice and video conferences.

Can be deployed as a single-tenant or multi-tenant product.

Contains its own IP telephony system.

Is also able to serve as contact center software.

The ability to manage the operations of a retail storefront and integrate storefront operations with other channels.

The ability to integrate with a POS system in order to facilitate the integration of brick and mortar channels with other channels.

Tools to integrate social media channels with other commerce channels to create a seamless experience for customers.

The ability to integrate customer service into all channels.

The ability to integrate marketing tools into all channels.

Tools to combine e-commerce channels with other channels in order to create a seamless experience across channels.

The ability to integrate with ERP systems in order to unite customer-facing channels with back-end channels.

Tools to present data collected from various channels in a digestible way to help business owners make informed decisions.

The ability to transfer data between channels in order to streamline operations.

Based on 224 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.

Based on 240 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.

Based on 252 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Based on 195 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes.

Based on 167 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise.

As reported in 96 Five9 Intelligent Cloud Contact Center Platform reviews. Allows supervisors/managers to record and review telephone conversations of agents.

Based on 99 Five9 Intelligent Cloud Contact Center Platform reviews. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

As reported in 61 Five9 Intelligent Cloud Contact Center Platform reviews. Provide integration with phone systems and auto-dialers.

Based on 60 Five9 Intelligent Cloud Contact Center Platform reviews. Provide integration with marketing and CRM software.

Provide integration with other third-party applications that use phone numbers. 57 reviewers of Five9 Intelligent Cloud Contact Center Platform have provided feedback on this feature.

Based on 56 Five9 Intelligent Cloud Contact Center Platform reviews. Provide or integrate with scrubbing services to validate dialing lists.

Deliver blocking features to ensure that employees cannot call restricted numbers. 59 reviewers of Five9 Intelligent Cloud Contact Center Platform have provided feedback on this feature.

Ability to create custom rules for each campaign to ensure compliance. This feature was mentioned in 60 Five9 Intelligent Cloud Contact Center Platform reviews.

As reported in 60 Five9 Intelligent Cloud Contact Center Platform reviews. Validate phone numbers when gathering information on new customers.

Enables the creation of an internal repository of knowledge articles

Provides workflows for writing, editing, approving, and publishing knowledge article content

Helps users understand which knowledge articles are working and identifies areas of improvement

Offers a search function that auto-suggests the knowledge articles that best fit the agent’s query

Analyzes customer support tickets or conversations to suggest relevant knowledge articles

Allows for the creation of flowcharts or decision trees that guide agents step-by-step through resolving customer issues

As reported in 29 Five9 Intelligent Cloud Contact Center Platform reviews. Is able to process inquiries submitted by text data from live chat, email, or SMS

Based on 29 Five9 Intelligent Cloud Contact Center Platform reviews. Comprehends human speech and can transcribe it to text for processing

Based on 29 Five9 Intelligent Cloud Contact Center Platform reviews. The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries

How satisfied are you with this app/integration in the ServiceNow ecosystem?

How valuable is it to be able to use this product with ServiceNow?

Provides personalized responses to interlocator based on segmentation or past responses.

Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.

Can have a natural, human-like conversation with an interlocator.

Customize your chat workflows with rules and automations.

Control who the chatbot converses with (and when).

Has the ability to connect interlocator with a human agent when the need arises.

Can provide interlocators with menus, through which they can choose a relevant response.

Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.

Based on 50 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Offers complete visibility into agent availability to efficiently create and manage schedules.

Based on 52 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions.

Based on 51 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Plan employee work shifts according to availability and provide notifications to employees when they are scheduled.

Based on 50 Five9 Intelligent Cloud Contact Center Platform reviews and verified by the G2 Product R&D team. Allows agents to set their own preferences, request time off, and trade shifts.

Allows users to access the software using mobile devices. This feature was mentioned in 47 Five9 Intelligent Cloud Contact Center Platform reviews.

Allow managers/supervisors to monitor calls for quality assurance purposes. This feature was mentioned in 93 Five9 Intelligent Cloud Contact Center Platform reviews.

Allows managers/supervisors to evaluate the performance of agents. 93 reviewers of Five9 Intelligent Cloud Contact Center Platform have provided feedback on this feature.

Identifies the customer and personalizes interaction at every touchpoint.

Allows multiple related channels to interact at once to reduce transfers.

Prompts agents to engage customers based on contextual data, such as product usage or conversation history.

Provides features for sending outbound messages to engage customers through proactive support.

Can route contacts to agents the customer has worked with before.

Provides features for escalating conversations to the appropriate agent.

Maintains a transcript of conversations from all channels.

Enables customers to resolve queries or issues without the assistance of an agent.

Ability to send reminders via SMS messaging to a mobile device

Ability to send proactive notifications via email

Ability to send reminders via voice messaging

Ability to support a two way messaging/conversation between customer and customer support agent

Multilingual capabilities allow the AI to process inquiries from many languages 27 reviewers of Five9 Intelligent Cloud Contact Center Platform have provided feedback on this feature.

The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers 27 reviewers of Five9 Intelligent Cloud Contact Center Platform have provided feedback on this feature.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. This feature was mentioned in 12 Five9 Intelligent Cloud Contact Center Platform reviews.

Condenses long documents or text into a brief summary. 13 reviewers of Five9 Intelligent Cloud Contact Center Platform have provided feedback on this feature.

As reported in 12 Five9 Intelligent Cloud Contact Center Platform reviews. Simulates human-like speech from text inputs.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Simulates human-like speech from text inputs. This feature was mentioned in 29 Five9 Intelligent Cloud Contact Center Platform reviews.

Based on 52 Five9 Intelligent Cloud Contact Center Platform reviews. Simulates human-like speech from text inputs.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. 11 reviewers of Five9 Intelligent Cloud Contact Center Platform have provided feedback on this feature.

Condenses long documents or text into a brief summary. 11 reviewers of Five9 Intelligent Cloud Contact Center Platform have provided feedback on this feature.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate the process of generating and qualifying sales leads.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.

Generates reports to demonstrate AI compliance with local and international frameworks.

Helps AI systems to comply with the regulations.

Maintains detailed logs of activities and changes to AI models.

Evaluates legal, operational and ethical risks posed by AI systems.

Monitors AI models for anomalies continuously.

Automates retraining, version updates and decomissioning when the models are outdated.

Restricts access to AI models and sensitive data to authorized users.

Helps sharing AI models and best practices.

Supports configuration using natural language instructions.

Allows users to customize the tone of agent.

Enables definition of clear security guardrails for agent actions.

Provides support across web, mobile, messaging apps, and other channels.

Allows customization of agent branding, including visual appearance and conversational style.

Equips agents with proactive response capabilities based on predefined triggers.

Facilitates seamless escalation to human employees for complex issues.

Provides analytics and reporting on agent performance and interactions.

Offers agents the ability to maintain contextual awareness across interactions.

Ensures compliance with data privacy and governance requirements.

Automates workflows and actions based on agent responses.

Allows the use of APIs for advanced agent configuration.

Enables interoperability with multiple platforms for unified experiences.

Allows integration with CRM data to ground agent responses in business context.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.

Allows the AI agent to autonomously resolve customer queries without human intervention.

Enables the AI agent to provide accurate answers based on the context of customer inquiries.

Allows the AI agent to analyze customer sentiment and adjust responses accordingly.

Enables the AI agent to retrieve information from a knowledge base to assist with query resolution.

Provides users the ability to interact with the AI agent in multiple languages for global support.

Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers.

Provides users the ability to automate gathering and analyzing customer feedback after interactions.

Allows the AI agent to identify when issues require human intervention and escalate them appropriately.

Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times.

Helps in understanding different accents, dialects, and speech patterns.

Helps to generate human-like speech responses.

Provides customizable speech speed and intonation.

Provides multiple voice options like gender, tone and style.

Allows communications to be secure and authenticated.

Aids in syncing with multiple devices.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Based on 12 Five9 Intelligent Cloud Contact Center Platform reviews. Capability to perform complex tasks without constant human input

Works across multiple software systems or databases This feature was mentioned in 11 Five9 Intelligent Cloud Contact Center Platform reviews.

Engages in human-like conversation for task delegation This feature was mentioned in 12 Five9 Intelligent Cloud Contact Center Platform reviews.

As reported in 12 Five9 Intelligent Cloud Contact Center Platform reviews. Anticipates needs and offers suggestions without prompting

As reported in 28 Five9 Intelligent Cloud Contact Center Platform reviews. Capability to perform complex tasks without constant human input

Works across multiple software systems or databases 28 reviewers of Five9 Intelligent Cloud Contact Center Platform have provided feedback on this feature.

Based on 28 Five9 Intelligent Cloud Contact Center Platform reviews. Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Uses AI to prioritize and reorder call lists based on lead quality, past interactions and optimal call times.

Uses AI to ensure call compliance with regulations like TCPA or GDPR by detecting violations and triggering alerts or restrictions.

Uses AI to analyze call recordings for sentiment, tone and language to assess interaction quality and flag calls needing follow up or review.