# What CRM is the best for e-commerce platforms?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Hello G2 users, I wanted to start this discussion off by letting you know the reason I am looking for the best CRM for e-commerce platforms. Basically doing some research on what CRM app I think would best integrate with e-commerce platforms. I’m researching the best CRM options for e-commerce businesses, tools that can track customer interactions, connect with platforms like Shopify or WooCommerce, and help drive repeat purchases through email and SMS campaigns. After comparing features and reviews, here are a few top-rated CRMs that seem like a strong fit for online sellers:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/activecampaign/reviews"><strong>ActiveCampaign</strong></a> – A marketing-first CRM that works especially well for e-commerce. It offers customer journey automation, cart abandonment flows, and deep integrations with platforms like Shopify and BigCommerce.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/klaviyo/reviews"><strong>Klaviyo</strong></a> – Known for its email and SMS automation, Klaviyo also functions as a lightweight CRM. It pulls in customer data, purchase history, and behaviors to help you send targeted campaigns that convert.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/zoho-crm/reviews"><strong>Zoho CRM</strong></a> – Offers robust contact management and automation while integrating with many e-commerce platforms. Great for growing shops that want a customizable solution with room to scale.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/drip/reviews"><strong>Drip</strong></a> – A CRM built for DTC brands, Drip specializes in personalized workflows, campaign analytics, and deep customer segmentation to boost repeat purchases.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/hubspot-sales-hub/reviews"><strong>HubSpot CRM</strong> </a>– With its App Marketplace and ecommerce integrations, HubSpot is ideal for shops that want to connect their CRM to marketing, sales, and support workflows.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">These CRMs help e-commerce teams stay close to their customers and turn one-time buyers into loyal shoppers. You can browse more tools in the <a class="a a--md" elv="true" href="https://www.g2.com/categories/crm">CRM software category</a>.</p>

##### Post Metadata
- Posted at: about 1 year ago
- Author title: Industry Analyst
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;These are just 5 CRM tools that I have shortlisted, if you have other suggestions, let me know!&lt;/p&gt;

##### Comment Metadata
- Posted at: about 1 year ago
- Author title: Industry Analyst
- Net upvotes: 1




## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: about 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: about 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: about 13 years ago
  - Comments: 4