--- title: Kipu EMR Reviews meta_title: 'Kipu EMR Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 38 reviews by the users' company size, role or industry to find out how Kipu EMR works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 38 scale: '5' date_modified: '2026-07-07' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # Kipu EMR Reviews **Vendor:** Kipu Systems **Category:** [EHR Software](https://www.g2.com/categories/ehr) **Average Rating:** 4.7/5.0 **Total Reviews:** 38 ## About Kipu EMR Kipu is the leader in behavioral health technology, powering more than 5 million episodes of care annually across 6,000+ facilities. As the first intelligent operating system built for behavioral health and powered by Kipu Helix™, our unified platform connects your entire patient journey—helping your organization reach more patients, maximize revenue, and protect compliance. One platform for EMR, CRM, RCM, GRC, and AI Workflows. Clinical Operations (EMR & Kipu Intelligence) Your record of truth for patient care, with an intuitive, customizable platform for documentation, treatment planning, scheduling, medication management, patient engagement, reporting, and outcomes tracking. Longitudinal View: Kipu EMR provides a more complete view of the patient journey across programs, levels of care, and locations, helping organizations improve continuity of care and operational visibility. AI Powered Workflows: Leverage AI-assisted documentation, chart review, note auditing, and workflow automation to reduce administrative burden and improve efficiency. Developed on Amazon Web Services (AWS) and backed by HITRUST and ISO/IEC 42001 certifications, it applies strict ethical, security, and governance standards to ensure every feature enhances, never replaces, clinical decision-making. Highlights: - Up to 40% growth in patient census reported by organizations using Kipu - Up to 42% overall time savings in clinical documentation and - Up to 67% time savings completing biopsychosocial assessments - 60–70% less time spent documenting new and existing clients  Growth & Admissions (CRM) Manage referrals, admissions, outreach, and patient engagement through workflows purpose-built for behavioral healthcare. Connected Journeys: Seamless integration with Kipu EMR connects the experience from initial contact through treatment. Alumni Engagement: Team Recovery extends support beyond discharge to cultivate long-term recovery communities. Highlights: - Supports more than 100,000 admissions annually - Purpose-built for behavioral health admissions and referral workflows - Connected patient journey from inquiry through long-term engagement Revenue & Financial Operations (RCM) Optimize financial performance and streamline claims management with integrated revenue cycle management, billing quality controls, and embedded patient payment solutions. Kipu Payments: Powered by Stripe, collect patient payments directly within one platform. Optional patient financing options available through Sunbit. Billing Audit Tool (BAT): Identify and fix billing issues before submission to accelerate payment timelines. Highlights: - Approximately 1.5 million claims submitted annually - Up to 99% Perfect Pass and Clean After Waystar Rate - Clearinghouse rejection rates as low as 0.44% - Payer rejection rates as low as 0.21% Compliance & Business Intelligence Stay continuously compliant, reduce institutional risk, and make data-driven operational decisions. Kipu GRC/Compliance: Simplify accreditation readiness (CARF/Joint Commission), regulatory compliance, and staff training. Kipu BI: Access customizable reporting and forecasting capabilities to improve clinic performance. Highlights: - The only patented compliance software purpose-built for behavioral health - 14,000+ regulatory requirements tracked and 600+ successful surveys supported - Up to 35% reduction in compliance administration time - 2,000+ data attributes available for reporting and analytics Security & Trust Security, privacy, and compliance are foundational to the Kipu platform. Kipu maintains HITRUST certification and supports thousands of behavioral healthcare organizations with secure, compliant workflows designed to protect sensitive patient information and meet evolving regulatory requirements. ## Kipu EMR Pros & Cons **What users like:** - Users find Kipu EMR's **ease of use** exceptional, facilitating smooth navigation and intuitive chart creation for everyone. (8 reviews) - Users appreciate the **navigation ease** of Kipu EMR, making patient information access and task completion seamless. (3 reviews) - Users value the **setup ease** of Kipu EMR, allowing for smooth transitions and user-friendly customization. (3 reviews) - Users commend the **amazing customer support** of Kipu EMR, consistently responsive and helpful in every situation. (2 reviews) - Users value the **customization options** in Kipu EMR, allowing for tailored workflows and compliance maintenance. (2 reviews) - Users value the **customizable documentation** features of Kipu EMR, allowing adaptation to unique workflows without compliance compromises. (2 reviews) - Users appreciate the **easy access** to patient information in Kipu EMR, streamlining their daily tasks effectively. (2 reviews) - Users value the **efficiency** of Kipu EMR, making it easy to access and manage patient information effectively. (2 reviews) - Users appreciate the **flexibility** of Kipu EMR, which adapts to their unique workflows and program needs seamlessly. (2 reviews) - Functionality (2 reviews) **What users dislike:** - Users express frustration over **note management issues** , including lost inputs and difficulty finding unsigned documents. (3 reviews) - Users find the **missing features** in Kipu EMR frustrating, hindering productivity and complicating routine tasks. (2 reviews) - Users face **file management issues** with limited access for administrators, complicating tasks like form deletion. (1 reviews) - Users note a need for improved **training resources** for Kipu EMR to better support new user onboarding. (1 reviews) - Users find the **limited templates** in Kipu EMR hinder their efficiency and customization in documentation. (1 reviews) - Software Bugs (1 reviews) - Update Issues (1 reviews) ## Kipu EMR Reviews ### 1. Intuitive and Efficient EMR That Simplifies Documentation and Auditing **Rating:** 5.0/5.0 stars **Reviewed by:** Heather C. | Lead Compliance Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Kipu EMR?** I really appreciate how intuitive and user-friendly Kipu EMR is. The layout and navigation make it easy to complete daily tasks efficiently without needing extensive training, which has significantly streamlined my workflow. For example, documenting client information and updating records is straightforward and quick, allowing me to spend more time focusing on client care rather than administrative work. The feature I find most valuable is the chart summary and AI chart snapshot. These tools are incredibly helpful when auditing files, as they provide quick, centralized access to a client’s documents and key information without having to navigate through multiple sections. This has saved me a significant amount of time and made the auditing process much more efficient and thorough. Another thing I really appreciate is the level of support available. The built-in help feature allows you to easily submit a ticket or connect with a live support specialist, and I’ve found their team to be responsive and helpful in real time. Additionally, I feel that the value Kipu provides aligns well with its cost. The time savings, efficiency improvements, and auditing capabilities make it a worthwhile investment for our organization. **What do you dislike about Kipu EMR?** One limitation I’ve encountered is the inability to track no-show appointments through the reporting feature. Since no-show attendance is an important metric for our organization, not having a built-in way to report on this creates extra manual work and reduces efficiency in our reporting processes. Another challenge is with the billing audit tool, specifically that it does not transmit the time of service over to CollaborateMD. This creates gaps in invoicing accuracy and requires additional steps to ensure billing information is complete. Additionally, some of our forms are quite lengthy, which can slow down the system and impact performance. This can make documentation more time-consuming, especially when working within larger or more detailed client records. Addressing these issues would greatly improve both reporting and invoicing workflows, while also enhancing overall system efficiency and user experience. **What problems is Kipu EMR solving and how is that benefiting you?** Kipu EMR helps solve challenges around managing assessments, establishing medical necessity, and maintaining accurate client health records in a centralized system. Instead of working across multiple tools or tracking documentation manually, everything is stored and organized in one place, which improves both efficiency and accuracy. A key benefit for me is the ability to build and customize our own forms within the system. We were able to recreate our assessments and medical necessity documentation to match our existing processes, which made the transition to Kipu very smooth and allowed us to continue our workflows without disruption. This flexibility has been extremely valuable. Kipu also makes it much easier to keep client records up to date and accessible, which supports compliance and ensures that all required documentation is complete. Combined with features like the chart summary and AI chart snapshot, it allows for quicker reviews and more efficient auditing. Overall, Kipu EMR is helping streamline documentation, maintain compliance, and reduce administrative burden, allowing more focus on client care and operational efficiency. ### 2. Strong, Purpose-Built EMR for Behavioral Health with Reliable Daily Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Kipu EMR?** I’ve worked in Kipu daily as an RCM analyst, and my take is that it’s a strong, purpose-built platform for addiction treatment and behavioral health—not a general EMR forced into the role. That specialization is its biggest strength, and it’s the lens for everything below. UI / UX The interface is functional and clearly shaped by people who understand the clinical and intake workflows in this space. Census management, the patient chart, and the intake/admission flows are logically organized, and the level-of-care structure maps well to how treatment centers actually operate. It’s not the most modern-looking system—some screens feel dated, and navigation can take more clicks than I’d prefer—but it’s consistent. Most staff seem to get comfortable after the initial learning curve. What I appreciate most is that it doesn’t bury the core daily tasks; the things you do constantly are easy to reach. Integrations This is where day-to-day experience matters most for an RCM team. Kipu connects into the broader revenue cycle ecosystem, and in my workflows it passes clinical and billing-relevant data downstream. I’m not certain of the current full list of native integrations or the exact mechanics of any specific billing/clearinghouse connection, since those can change and vary by setup, so you’ll want to confirm what’s live in your configuration. In my honest experience, the integration layer works, but data handoffs are absolutely worth scrutinizing during implementation—because clean upstream data in Kipu is what makes everything downstream less painful. Performance It’s generally reliable for daily use. I haven’t run into the kind of chronic instability that makes a system unusable. Like any cloud EMR, it can have slower moments, and large data pulls or reporting can lag, but I can’t quote uptime figures and I don’t want to guess. For my purposes, it’s been dependable enough to build repeatable reporting processes around, which is the real test. Pricing / ROI I can’t confirm current pricing. On ROI, the value is real if you’re a behavioral health organization that needs specialized intake, clinical documentation, and compliance features. The return comes from using a system built for your vertical rather than trying to force a generic EMR to fit. Support / Onboarding Onboarding is a significant project. This isn’t plug-and-play, and you should plan for a real implementation timeline and a meaningful investment in staff training. AI / Intelligence The reporting and analytics that ship with the platform are serviceable, but they’re not where I get my deepest insight. I still do a lot of my AR review, denial trending, and revenue projection work in Excel/Sheets layered on top of Kipu exports, rather than relying on built-in intelligence. But based on KIPU conference, AI is at the top of the list to more streamline reporting g in KIPU **What do you dislike about Kipu EMR?** Haven't had a downside yet. Any issues has been quickly resolved by the KIPU support team **What problems is Kipu EMR solving and how is that benefiting you?** It provides a central location for information, creating a streamlined connection between clinical and billing. ### 3. Highly Customizable, Intuitive EMR with Room for Usability Refinements **Rating:** 3.5/5.0 stars **Reviewed by:** Andrea B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Kipu EMR?** I love having everything in one place with Kipu EMR. The customizability is fantastic; we're able to really customize everything to our company's and clientele's specific needs. It's very easy to learn and navigate. Kiboo Intelligence has been particularly impressive, especially with the chart assistant and auditing features. These improvements have made documentation quicker and more efficient. The system is intuitive and straightforward, which helps reduce burnout with documentation. It's great for reporting too. Overall, Kipu EMR has been really helpful for our day-to-day interactions with clients and aids our therapists in staying more engaged without having to take notes during sessions. **What do you dislike about Kipu EMR?** I think ordering and the med log have some usability issues. I know there's a new one coming out, but definitely some just usability issues with that. We also need the ability to have multiple service lines in one chart. **What problems is Kipu EMR solving and how is that benefiting you?** I find Kipu EMR centralizes everything and is customizable for our needs. It's easy to learn, enhances documentation, reduces burnout, and the Kiboo Intelligence feature speeds up tasks with better info and auditing, improving efficiency. ### 4. User-Friendly KIPU with Responsive, Helpful Support **Rating:** 4.5/5.0 stars **Reviewed by:** Pedro L. | Senior Claim Auditor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Kipu EMR?** KIPU is user-friendly, and when I have a technical issue or need clarification, the helpdesk is responsive and willing to help. Whether that means jumping on a quick Teams call to walk through examples or providing a simple answer within the email thread, they make it easy to get the support I need. **What do you dislike about Kipu EMR?** With EMR Side, I sometimes experience slowness, especially when I’m trying to add payer rules to the system. **What problems is Kipu EMR solving and how is that benefiting you?** One thing that comes to mind is that KIPU is iterating on its new Helix, and our organization is one of the beta users providing feedback on functionality and potential areas for improvement. ### 5. Candid Organizational Feedback that Uses Kipu Daily! **Rating:** 5.0/5.0 stars **Reviewed by:** Elyssa F. | Director of Revenue Cycle Management, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Kipu EMR?** They're ticketing system is fast and efficient. They always follow up on tickets that are open, even if it's just to share that they are working on it! **What do you dislike about Kipu EMR?** There are some functionalities that Kipu does not presently support, but they are always taking feedback and relaying things to their dev team for possible future implementation. **What problems is Kipu EMR solving and how is that benefiting you?** They are getting on board with combatting payor AI with their own AI as it pertains to authorizations and concurrent reviews for continued stay. This is absolutely amazing and I am honored that my organization is able to guinea pig this alongside them! ### 6. Kipu is a must!! **Rating:** 5.0/5.0 stars **Reviewed by:** Ronald A. | Director of compliance, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Kipu EMR?** I’m able to wrap Kipu around the needs of my program, rather than having to restructure my program to fit the system. The ability to create and customize forms gives us the freedom to maintain our unique workflows while still ensuring compliance and documentation standards are met. It’s a system that adapts to us — not the other way around. **What do you dislike about Kipu EMR?** I cant even come up with anything at this time. **What problems is Kipu EMR solving and how is that benefiting you?** Kipu EMR is solving several key problems for us. It ensures all client records are secure, organized, and compliant with regulatory standards, which gives our team confidence in our documentation and audits. Additionally, Kipu supports a high level of individualized care by allowing us to track progress, interventions, and treatment plans in real-time. This leads to more informed decisions and better outcomes for our clients. ### 7. Best online customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Quentin R. | Behavioral Health Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Kipu EMR?** Honestly the whole system is pretty fluid, but the best part is their service department. They are prompt, informed and I can always solve any of the questions or problems I have **What do you dislike about Kipu EMR?** Sometimes even the most simple tasks are not as intuitive as I may have initially thought **What problems is Kipu EMR solving and how is that benefiting you?** Streamlining client records and making UAs super easy ### 8. Reliable and Continually Improving **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Kipu EMR?** I most like the simplicity and visibility, as well as the dedicated support staff. I use it every single work day. **What do you dislike about Kipu EMR?** Downsides I've experienced would mainly pertain to the loss of information when a page is refreshed or information in another box is changed. **What problems is Kipu EMR solving and how is that benefiting you?** Better integration of information and more comprehensive documents. ### 9. So comfortable **Rating:** 5.0/5.0 stars **Reviewed by:** Maegan M. | Primary Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Kipu EMR?** I think it's laid out in a way that makes sense **What do you dislike about Kipu EMR?** redundance in some of the forms. I like that it is customizable though **What problems is Kipu EMR solving and how is that benefiting you?** It helps me inventory clinical documentation and lays it out in a way that is compatible with the state ### 10. Great EMR for Psych **Rating:** 5.0/5.0 stars **Reviewed by:** Dianthus W. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Kipu EMR?** Ease of use and multiple tabs that are necessary in psych! The functionality is great! **What do you dislike about Kipu EMR?** Kipu EMR could improve on offering trainings for new users! I was trained by staff members at both organizations I worked at; however, for a general introduction, I wish Kipu EMR had a standard training session that was offered (note: IF such a training already exists, the organizations I worked at did not alert me of them; therefore, I had to rely on on-site personnel to convey the options, some more detailed than others, that the agency utilized). **What problems is Kipu EMR solving and how is that benefiting you?** Kipu has made it easy for me to see clients' history "at-a-glance" which is helpful when I arrive on site and take notice of newly-admitted clients. I am able to get a quick view of their primary diagnosis/reason for admission/meds in addition to history on their parental/familial support system. The previously mentioned helps me to help them :-) **Official Response from Bradley LaFave:** > Thank you for your feedback, Dianthus! We're thrilled to hear that Kipu EMR's ease of use and functionality are meeting your needs in the psych field. While we look into further enhancing our training resources, please check out the link I added for the Kipu Academy (https://academy.kipuhealth.com/trainings). We offer self-paced courses along with webinars that may be useful. We're delighted to be a part of your journey in providing excellent client care. Thanks for being a part of the Kipu community! ### 11. A great EMR for SUD Facilities! **Rating:** 4.5/5.0 stars **Reviewed by:** Christina M. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Kipu EMR?** After using other EMR's, I find KIPU to be the most fluid and comprehensive EMR without being convoluted. The ease of use is excellent. Creating patient charts is easy, and very user friendly even for those who are not familiar with electronic medical records. Generating reports from data and the ease of exporting into Excell to analyze and filter is extremely useful. When our old facilities EMR was replaced by KIPU, the transition was smooth and the general concensus of users was positive. Customer support is always clear and timely as well. **What do you dislike about Kipu EMR?** Some administrative features are only accessible by superusers, making certain tasks like deleting forms opened by error a nuisance since a super user must be contacted in order to do so. the VOB getter is a bit vague. **What problems is Kipu EMR solving and how is that benefiting you?** Copiling current and past client data for reporting, benefit verification, authorization verification, etc is easy to do in the reports section. Also, generating reports customized to the needs of information per the user has been a great benefit. KIPU has definatly saved our company time and "double work." **Official Response from Bradley LaFave:** > Hi Christina, Thank you for your detailed review of Kipu EMR. We're delighted to hear that you find our system fluid, comprehensive, and user-friendly, especially when compared to other EMRs you have used. It's great to know that the process of creating patient charts and generating reports is straightforward and efficient for you and your team. We appreciate your positive remarks about the smooth transition from your old facility's EMR to Kipu and the effectiveness of our customer support. Our goal is to make every aspect of Kipu EMR as helpful and intuitive as possible. Regarding your concern about certain administrative features being limited to superusers, we understand how this can be inconvenient in situations like needing to delete forms opened in error. We value this feedback as it helps us to identify areas where we can enhance the user experience. We will consider how we can make these administrative tasks more accessible while maintaining the necessary security and control protocols. It's reassuring to hear that Kipu EMR has been instrumental in compiling client data, verifying benefits and authorizations, and customizing reports to meet the specific needs of your facility. Knowing that our software is saving your company time and reducing redundant work is a testament to the value we aim to provide. Thank you for being part of the Kipu community! ### 12. Ease of use and Time saver! **Rating:** 5.0/5.0 stars **Reviewed by:** Trevor M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Kipu EMR?** How easy it is to navigate the site and how much information is available to complete my tasks at work. I am a case manager so I am using KIPU probably 50 times a day! It helps contacting clients and supporting them. The ease of integration is fantastic and editing or adding things is a breeze. It's also easy to implement the number of features into my schedule and whatever tasks I need to on an hourly basis. Offering customer/client support is my favorite part of each day and I absolutely could not do it without KIPU! **What do you dislike about Kipu EMR?** There is nothing that I dislike. Everything is right there and I don't have to go searching for things. Just one click and boom! I'm there. **What problems is Kipu EMR solving and how is that benefiting you?** It solves pretty much every problem I run into on a daily basis. Need to change contact and address information? Boom, done. Need to add ROI's? Boom, done. Need to do my daily group notes and case management notes? Boom, done. Every aspect of my job as a Case Manager I can use KIPU or use KIPU additionally with my paperwork and printouts to assist with that. It's great! **Official Response from Bradley LaFave:** > Hi Trevor, Thank you for sharing such an enthusiastic review of Kipu EMR! It's fantastic to hear how our platform is significantly enhancing your workflow as a case manager. Knowing that you find it easy to navigate and that it efficiently supports your numerous daily tasks, from client contact to managing group notes, is incredibly rewarding for us. Your description of Kipu EMR as a time-saver and an integral tool in offering customer support is exactly what we strive for. We are glad to know that the ease of integration, editing, and adding new features seamlessly fit into your busy schedule. Thanks for being part of the Kipu community! ### 13. Above all the rest! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Kipu EMR?** KIPU has SEVERAL advantages. The software itself is excellent and sooooo user-freindly. To top it off, the customer service is above and beyond. Any time we've needed help with something their staff has always been available and willing to provide us a solution. Plus, they are innovative and always looking for new ways to integrate diffent services into the EMR to make a even better. **What do you dislike about Kipu EMR?** The cost has continued to go up, since we originally began with KIPU, but they say you get what you paid for and KIPU is definitely an excellent EMR. **What problems is Kipu EMR solving and how is that benefiting you?** The ability to access a patient record from any location. **Official Response from Bradley LaFave:** > Hi there, Thank you for your glowing review! We're thrilled to hear that you find Kipu EMR user-friendly and that our customer service has consistently met your needs. We're committed to innovation and constantly strive to improve our services. We understand your concerns about cost, and we're dedicated to ensuring you receive exceptional value. Thank you for being part of the Kipu community! ### 14. Lead BHT **Rating:** 5.0/5.0 stars **Reviewed by:** Dustin H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Kipu EMR?** The reason I like Kipu EMR it super easy to navigate through. Everything is laid out in a simple matter to understand. **What do you dislike about Kipu EMR?** There is nothing that I dislike about Kipu EMR. **What problems is Kipu EMR solving and how is that benefiting you?** Kipu is providing vital information to the patient's recovery that we can look up at any given time and relay that information to the patient to ease their mind through their detox process. **Official Response from Bradley LaFave:** > Thank you for your review, Dustin! We are glad to hear everything is user-friendly for you to use Kipu at your facility. Thank you for being part of the Kipu community! ### 15. Overall quite efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Brooke K. | Physican Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Kipu EMR?** Kipu is easy to learn and straightforward. It is nice to be able to prescribe directly from Kipu. **What do you dislike about Kipu EMR?** I wish vital signs automatically populated in notes. I would like it to be easier to find unsigned documents and notes. It would be nice to be able to save personal key phrases or templates. **What problems is Kipu EMR solving and how is that benefiting you?** Charting is muc hquicker and more efficient. **Official Response from Bradley LaFave:** > Thank you, Brooke, for your thoughtful review! We're glad to hear that you find Kipu EMR easy to learn and efficient for prescribing directly. We appreciate your feedback on vital signs and document management and will consider these suggestions for future improvements. Your satisfaction with the efficiency of charting is important to us. Thank you for being part of the Kipu community! ### 16. LOVE Kipu **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Kipu EMR?** convenience Easy to maneuver Features are great Easy to understand **What do you dislike about Kipu EMR?** I like everything about it. I wish more agency know about this **What problems is Kipu EMR solving and how is that benefiting you?** just makes the whole reporting and documentation eaiser. Never crashed on me or I never lost a documents after the fact. It happaend to me with other EHR **Official Response from Bradley LaFave:** > Thank you for your enthusiastic review! We're delighted that you find Kipu EMR convenient, easy to maneuver, and feature-rich. It's great to know that it has improved your reporting and documentation processes without any crashes or lost documents. We appreciate your support and hope more agencies discover the benefits of Kipu EMR. Thank you for being part of the Kipu community! ### 17. Targeted Case Manager/ Intake Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Regan M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Kipu EMR?** Kipu EMR is easy to navigate, making a seamless transition for 1st time electronic medical records users. The most helpful tool is the ability to insert a pre-typed response, making the charting experience time effective and efficient. I use Kipu EMR on a daily basis. **What do you dislike about Kipu EMR?** I cannot note any downsides of using Kipu EMR. **What problems is Kipu EMR solving and how is that benefiting you?** Kipu EMR is helping to solve time-efficent related business problems, such as the ability to manage multiple assignments at once, and staying up-to-date on tasks. **Official Response from Bradley LaFave:** > Hi Regan, Thank you so much for sharing your experience with Kipu EMR. We're thrilled to hear that our platform is making a significant impact on your daily operations, especially as a Targeted Case Manager/Intake Specialist. It's great to know that the ease of navigation and the feature to insert pre-typed responses are enhancing your charting experience, making it more time-efficient and effective. We understand how critical it is for small businesses to manage multiple assignments efficiently and stay up-to-date with tasks. It's heartening to hear that Kipu EMR is effectively addressing these time-efficient related business problems for you. Thank you for being part of the Kipu community! ### 18. Kipu is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Sophia H. | Therapist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Kipu EMR?** Kipu has helped me with my clinical notes as well as helping me identify patients. **What do you dislike about Kipu EMR?** Nothing, has helped so much. Even when it has minor issues it is fixed within the hour. **What problems is Kipu EMR solving and how is that benefiting you?** Note taking, group sessions, identifying patients **Official Response from Bradley LaFave:** > Thank you, Sophia, for your fantastic review! We’re delighted to hear that Kipu EMR has been instrumental in assisting with your clinical notes and patient identification. It's great to know that even minor issues are resolved promptly, ensuring smooth operations for you. Thank you for being part of the Kipu community! ### 19. Extremely Easy & Useful **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda L. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Kipu EMR?** It is extremely easy to navigate through Kipu EMR. I can easily access patient information and all the necessary inserts for daily use. It is helpful to have everything in one place. It's a very simple to use and keep track of patient information. **What do you dislike about Kipu EMR?** There are times when my input gets erased between me hitting "update" and trying to save my information. This happens when I'm putting in notes, or assessment, group notes. I would like to see some easy team communication feature. **What problems is Kipu EMR solving and how is that benefiting you?** With eleminating excessive amounts of paperwork. Keeping track of daily tasks, assessments, treatment plans, groups and keeping the days recorded and in order. **Official Response from Bradley LaFave:** > Hi Amanda, Thank you for taking the time to review Kipu EMR and for highlighting its ease of use and utility in your daily tasks. We're glad to hear that the platform simplifies patient information management and consolidates everything you need in one place. We take note of your concern regarding the occasional loss of input between updating and saving information, especially with notes and assessments. We understand how frustrating this can be and appreciate you bringing it to our attention. Our team is continually working on improving the platform, and your feedback is invaluable for this process. Your suggestion for an easy team communication feature is also well-received. Enhancing team collaboration within Kipu EMR is something we can definitely look into, as we strive to make our software as comprehensive and user-friendly as possible. We're pleased to know that Kipu EMR is effectively reducing paperwork for you and aiding in keeping track of daily tasks, assessments, treatment plans, and group activities. It's our goal to make administrative processes more streamlined and efficient, allowing you to focus more on patient care. Thanks for being part of the Kipu community! ### 20. Easy to learn **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda H. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Kipu EMR?** It's very simple once you get to know it **What do you dislike about Kipu EMR?** For the clients coming in during the intake, they complain most about the repetitive questions. If you could figure out a way to combine the pre admission, the biophysico social and the comprehensive together somehow, that would be great. **What problems is Kipu EMR solving and how is that benefiting you?** Easy to navigate **Official Response from Bradley LaFave:** > Hi Amanda, We're glad to hear that you find Kipu EMR easy to navigate. We appreciate your feedback about the repetitive questions during intake and will definitely take it into consideration for future improvements. Thank you for being part of the Kipu community! ### 21. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Kipu EMR?** The layout of KIPU allows this to be a user friendly program even for 1st time users. **What do you dislike about Kipu EMR?** Due to this program being web based there are days that it takes long to load pages depending on our internet speed. **What problems is Kipu EMR solving and how is that benefiting you?** Patient safety is a priority. With less downtime than other programs we can ensure to keep our patients safe. **Official Response from Bradley LaFave:** > Thank you for your review! We're thrilled that you find Kipu EMR user-friendly, especially for first-time users. We understand the occasional loading issues due to internet speed and continuously work to optimize our web-based program. Ensuring patient safety with minimal downtime is our top priority. Thank you for being part of the Kipu community! ### 22. Super simple **Rating:** 5.0/5.0 stars **Reviewed by:** Maricela A. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Kipu EMR?** How simple it is to use. I'm not to much a tech person , but navigating threw kipu is so simple. **What do you dislike about Kipu EMR?** Nothing. It's quick , easy & very simple **What problems is Kipu EMR solving and how is that benefiting you?** It help me look up my patients info really quickly. **Official Response from Bradley LaFave:** > Hi Maricela, Thank you for your review of Kipu EMR. We're thrilled to hear that you find our platform super simple and easy to navigate. Our goal is to make Kipu EMR accessible and user-friendly for everyone, regardless of their technical background. It's great to know that the quick and straightforward nature of the system meets your needs and expectations. We understand how important it is for healthcare professionals to access patient information efficiently, and we're glad that Kipu EMR is facilitating this for you. Thank you for being part of the Kipu community! ### 23. Highly functional, easy to learn and navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Steven C. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Kipu EMR?** The best part about KIPU to me is the learning curve, the navigating ability and use. **What do you dislike about Kipu EMR?** I don't dislike anything about it. It's highly functional and easy to learn. **What problems is Kipu EMR solving and how is that benefiting you?** KIPU is solving treatment billing issues and validating them. **Official Response from Bradley LaFave:** > Hi Steven, Thank you for taking the time to share your positive experience. We are particularly pleased to learn that Kipu EMR has been effective in addressing and streamlining your treatment billing processes. Knowing that our software not only meets but exceeds your expectations in this critical area is immensely gratifying for our team. We are committed to maintaining the high standard of service and functionality that you've experienced. Thank you for being part of the Kipu community! ### 24. Review of Kipu **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Kipu EMR?** Fairly easy to navigate once shown the steps. Implementing the software was seamless. Customer support is very good. **What do you dislike about Kipu EMR?** Timing out is too short - maybe have a button that says "Keep Me Logged in" Putting in the ID# for specimens is annoying because when you go to type it in, it doesn't print it right away. **What problems is Kipu EMR solving and how is that benefiting you?** Tracking Client admissions, progress and medical information. **Official Response from Bradley LaFave:** > Hi there, Thank you for your review of Kipu EMR! We're glad to hear that you find our software fairly easy to navigate and that implementing it was seamless. We also appreciate your positive feedback about our customer support. We understand your concern about the timing out feature and will definitely take that into consideration. We're constantly looking to ensure top security while maintaining a top user experience. Regarding the issue with typing in the ID# for specimens, we apologize for any inconvenience caused. We will look into this matter and work on improving the functionality to ensure a smoother experience for you. Thank you for being part of the Kipu community! ### 25. Kipu is a very user-friendly system **Rating:** 4.5/5.0 stars **Reviewed by:** Jeffrey B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Kipu EMR?** The information tabs for access to the chart. **What do you dislike about Kipu EMR?** The reports are hard to navigate sometimes **What problems is Kipu EMR solving and how is that benefiting you?** Use of EMR records that make our operations much easier **Official Response from Bradley LaFave:** > Hi Jeffrey, Thank you for taking the time to review Kipu EMR. It's wonderful to hear that you find our system user-friendly and appreciate the ease of accessing charts through the information tabs. Ensuring a seamless and intuitive experience for our users is a priority for us, and we're glad to hear that this aspect of Kipu EMR is working well for you. We also take note of your feedback regarding the navigation of reports. We understand that ease of use should extend to all features of our system, including reports. Your input is invaluable as it helps us identify areas where we can improve. Our team will look into making the report navigation more user-friendly and intuitive. In the meantime, you find value and make sure you're taking advantage of all our reporting benefits offered by taking the Kipu Academy course I linked below. It's great to know that Kipu EMR is simplifying your operations and making the use of electronic medical records more efficient for your business. We are committed to continuously enhancing our software to ensure it meets the evolving needs of our users. ### 26. KIPU is wonderful ! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Kipu EMR?** KIPU is very simple and easy to use. It's easily customizable to fit your needs. I've been a KIPU user for over 5 years and there is nothing else in the behavioral health care/substance use disorder field that comes close. The customer support is amazing, consistently going above and beyond. It's extremely easy to implement and easily taught to new urser. **What do you dislike about Kipu EMR?** I haven't found anything to dislike about KIPU **What problems is Kipu EMR solving and how is that benefiting you?** Easily able to monitor for compliance/quality assurance **Official Response from Bradley LaFave:** > Hi there, Thank you for your enthusiastic review of Kipu EMR and for being a loyal user for over 5 years! We are delighted to hear that you find our platform simple, easy to use, and customizable to fit your needs. It's particularly gratifying to know that Kipu stands out in the behavioral health care and substance use disorder field for you. Your commendation of our customer support team is highly appreciated. We pride ourselves on going above and beyond to support our users, and it's wonderful to hear that our efforts are making a real difference. Thanks for being part of the Kipu community! ### 27. Solid support. **Rating:** 5.0/5.0 stars **Reviewed by:** Dylan V. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Kipu EMR?** Solid support and follow-up. Prompt response time and professional urgency. **What do you dislike about Kipu EMR?** I have nothing to report here. The service was solid, as mentioned above. **What problems is Kipu EMR solving and how is that benefiting you?** Ordering replacement labels and answering input questions in a timely manner. **Official Response from Bradley LaFave:** > Hi Dylan, We appreciate your kind words about our support and follow-up. We will continue to prioritize prompt and professional service for all our clients and we're glad it's met your expectations. Thank you for being part of the Kipu community! ### 28. KIPU Excellence in Programs **Rating:** 5.0/5.0 stars **Reviewed by:** Linda S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Kipu EMR?** Ease of use and having a photo of each clients supports my effort to generate notes. **What do you dislike about Kipu EMR?** Sometimes boxes appear on the screen and occasionally notes are lost....frustrating.. **What problems is Kipu EMR solving and how is that benefiting you?** Helps me to know clients' background and diagnoses **Official Response from Bradley LaFave:** > Hi Linda, Thank you for your review and for sharing your experience with Kipu EMR. We're glad to hear that the ease of use and the feature of having client photos are supportive in your note generation process. It's great to know that these features are enhancing your ability to connect with and remember details about your clients. We understand your frustration regarding the occasional appearance of boxes on the screen and the loss of notes. These issues are certainly not part of the seamless experience we aim to provide. Your feedback is crucial for us, and we will be looking into these glitches to ensure they are rectified promptly. We aim for Kipu EMR to be as reliable and user-friendly as possible. It's reassuring to know that Kipu EMR is helping you with understanding your clients' backgrounds and diagnoses. Facilitating a deeper understanding of each client is a key benefit we hope to provide to professionals like you in the behavioral health sector. Thanks for being part of the Kipu community! ### 29. Absolutely the Best User Friendly EMR Out There!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Kipu EMR?** There are so many great features about this software. The ease of use is the most important thing for me. Sometimes EMR softwares can be a little confusing but this one is great. I can find specific schedules in a snap instead of trying to sort through all therapists. **What do you dislike about Kipu EMR?** There is absolutely nothing that I don't like about this EMR. It has made things so much easier with documentation than other EMR softwares have for me in the past. **What problems is Kipu EMR solving and how is that benefiting you?** With other EMR's I had noticed documents configuration getting moved around once saved or when pulled up by another provider but not with this one. Thanks to the ease of documenting in this EMR, performance has definitely increased with our team. **Official Response from Bradley LaFave:** > Hi there, It's fantastic to hear such positive feedback about Kipu EMR! Your emphasis on the user-friendliness of our software is particularly encouraging. We understand that the healthcare environment can be complex and stressful, so knowing that our system eases this burden and enhances efficiency is truly rewarding. Your experience with the quick accessibility of specific schedules and the reliability in document configuration is exactly what we strive for. It's heartening to know that these features are not only making your work easier but also improving your team's performance. Thank you for being part of the Kipu community! ### 30. KIPU EMR Rocks **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Kipu EMR?** How easily customizable it is with what you need as well as the integration you can do with other systems, like LIMS. **What do you dislike about Kipu EMR?** It's not that modern looking. I think that would be the only thing I dislike. It's GUI interface is still a bit behind the times. It would be nice if the interface would be a little more sleek and sophisticated as far as it's design goes. **What problems is Kipu EMR solving and how is that benefiting you?** Integration with our LIMS system to allow seamless ordering as well as reporting for laboratory work. The benefits I've realized are how quick and easy ordering is pushed through and then results pushed back immediately upon finalization. ### 31. Great EMR! **Rating:** 4.0/5.0 stars **Reviewed by:** Paris A. | Front Office Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Kipu EMR?** KIPU is very intuitive and easy to use. It helps me keep our center running smoothly. **What do you dislike about Kipu EMR?** KIPU doesn't work well with labs. It is hard to populate information from KIPU onto other platforms. The KIPU platform is great, but I wish they collaborated more. **What problems is Kipu EMR solving and how is that benefiting you?** I am able to have all clients chart information in one place. All of the tabs are very helpful for organization. ### 32. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2021 **What do you like best about Kipu EMR?** It is user friendly and easily customizable. **What do you dislike about Kipu EMR?** Not enough shortcuts to navigate in the tool. **What problems is Kipu EMR solving and how is that benefiting you?** We use it as an electronic medical record for the substance abuse population. Some of the benefits include being simple and easy to use; ability to send messages to other staff; and a good data repository. ### 33. Slightly above average client database - some good features, some room for improvement, not too bad **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Kipu EMR?** The main thing I like is the ability to create lists w/ selected details included and download them for easy use and sharing. It helped me understand the data I was working with. **What do you dislike about Kipu EMR?** I feel like there is simply room for improvement with the software. Although I appreciate the features, I feel that the software could be a bit more streamlined/clean visually. I also think that it would be nice, for report writing purposes, if there was some sort of built in data/stat analysis tool. **What problems is Kipu EMR solving and how is that benefiting you?** Helped me comb through client data to observe trends, quality check notes, and sort things out for the sake of report writing. I was able to get a simplified overview of two years worth of clients with just a few clicks ### 34. Comprehensive EMR system with good reporting features **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2021 **What do you like best about Kipu EMR?** Patient charts are organized nicely. Reporting functions are comprehensive and customizable. **What do you dislike about Kipu EMR?** It can be slow to load patient information at times. **What problems is Kipu EMR solving and how is that benefiting you?** It can differentiate episodes of treatment but keep client information in the same chart. ### 35. Kipu **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2020 **What do you like best about Kipu EMR?** The tabs and interface are easy to maneuver through. **What do you dislike about Kipu EMR?** When entering a new order, if you make a mistake, you can't change it you have to delete and enter a completely new order. Not very often but a few times the program times out. **What problems is Kipu EMR solving and how is that benefiting you?** Ease of keeping notes. Ability to view pertinent information on the dashboard. ### 36. Organized and Complete **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2020 **What do you like best about Kipu EMR?** Information on every patient is organized in a simple and effective manner **What do you dislike about Kipu EMR?** Some loading issues sometimes, looking up people from the past can be difficult to navigate at times **Recommendations to others considering Kipu EMR:** Learn about the navigation and what each tab can provide for you. As soon as you learn the ins and outs of the software you can really begin to take advantage **What problems is Kipu EMR solving and how is that benefiting you?** Finding patients history and reviews in an easy manner. If I need to meet a patient one on one and have never spoken to them I can get an idea about what they have been through. ### 37. The Best Point of Care **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2019 **What do you like best about Kipu EMR?** Kipu provides a user friendly point of care system. It’s easy to train new employees on how to use it, as well as for clients to use for signatures/authorization. **What do you dislike about Kipu EMR?** Lacking a “select all” button for forums. **Recommendations to others considering Kipu EMR:** Kipu is the tried and true, gold standard in EMR software. **What problems is Kipu EMR solving and how is that benefiting you?** Recently my company integrated our lab testing portal into Kipu. Since doing so, we have saved a lot of time and energy. Kipu helps to streamline the many moving parts of clinical care. ### 38. Counselor **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2019 **What do you like best about Kipu EMR?** Very streamlined and organized. The orientation was helpful as well! **What do you dislike about Kipu EMR?** It was hard to navigate at first, but that’s to be expected with any new program **What problems is Kipu EMR solving and how is that benefiting you?** Keep client logs. The documents and filing system is very thorough. ## Kipu EMR Discussions - [What does Kipu stand for?](https://www.g2.com/discussions/what-does-kipu-stand-for) - 2 comments - [View Kipu EMR pricing details and edition comparison](https://www.g2.com/products/kipu-emr/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-07+19%3A43%3A24+-0500&secure%5Bsession_id%5D=cd8001ea-31ff-4df7-ada0-604729b5176e&secure%5Btoken%5D=59b47d2241588d614acb2e9ea9b766a92645d51087d598f31437e32f1b46e333&format=llm_user) ## Kipu EMR Integrations - [CollaborateMD](https://www.g2.com/products/collaboratemd/reviews) ## Kipu EMR Features **Administrative** - Workflow Management - Billing - Security and Authorization - Practice Management - Compliance - Insurance Management - Appointment Scheduler - Patient Portal - HIPAA Compliance **Clinical Workflow Management** - Multiple Medical Provider Access - Ancillary Care Provider Access - Meaningful Use Reporting - Clinical Documentation **Clinical** - Patient Records - Specialty EHR Templates - Interoperability - Documentation - E-Prescription **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Agentic AI - EHR** - Autonomous Task Execution ## Top Kipu EMR Alternatives - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (895 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (543 reviews) - [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) - 4.7/5.0 (332 reviews)