Bill.com Reviews & Product Details

Bill.com Overview

What is Bill.com?

Bill.com delivers financial process efficiency to small businesses and mid-sized companies through streamlined accounts payable and accounts receivable management. It reduces data entry and human error by leveraging artificial intelligence (AI) and machine learning. Bill.com gets more intelligent as you use it, learning your processes and preferences to give you greater control over every aspect of bill management. The modern user interface is designed to deliver greater efficiency, so you can do more in less time. And with support for all types of workflows, Bill.com easily scales with your business as it grows. Key Benefits: Streamline busywork while staying in control. Bill.com auto-enters invoice data for your review, routes bills to approvers, and syncs with your accounting software. Reduce data entry. Meet IVA, your Intelligent Virtual Assistant. IVA captures important data from your invoices and starts the bill creation process in real-time. Leave audit trails to us. See original invoices and review notes, approvals, payments, and remittance details for every transaction with transparent, time-stamped audit trails. Take control of approvals. Customize role-based access and assign bill and payment approval workflows. Based on the rules you set, Bill.com manages the workflow for you. Catch mistakes early. Avoid paying duplicate bills. Bill.com monitors invoices, bills, and payments for duplication, reducing human error and giving you more control. Make life easier for approvers. Group bills that need immediate review, so approvers can focus on what’s most important. Assign multiple approvers, so if someone isn’t around, another can take action. Stay in sync. Bill.com automatically syncs with your accounting system to save you from entering payment data twice, speed up reconciliation, and bring greater consistency to your records.

Bill.com Details
Website
Product Description

Bill.com, a leading digital business payments company, helps automate your accounts payable (AP) process and saves you up to 75% of the time typically spent.


Seller Details
Seller
Bill.com
Company Website
Year Founded
2006
HQ Location
Palo Alto, CA
Twitter
@billcom
16,334 Twitter followers
LinkedIn® Page
www.linkedin.com
741 employees on LinkedIn®

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The smart invoice reader that bill.com offers makes entering and processing invoices a breeze. It reads features such as dates, invoice number, payment terms, vendor, invoice amount, etc, and automatically processes the invoice for you. The approval routing is also a fantastic feature. We hold each of our department leads responsible for their spend, and all invoices are routed to the appropriate personnel prior to bring processed which makes for no surprises at month end. Review collected by and hosted on G2.com.

What do you dislike?

Connecting with vendors to setup their account for payment is usually straight forward, but can run into issues when attempting to resend invites or changing contact info for invites. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Bill.com offers everything my Company can look for in terms of processing invoices quickly, high level of visibility into payments prior to being initiated, and easy interaction for everyone involved. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Timely processing of invoices due to the smart reader frees up accountants time to work on other projects. Invoice approval for department oversight for full transparency of spend that they are accountable for is great to keep expenses in check. Review collected by and hosted on G2.com.

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Gusto Partner Advisory Council (GPAC) Member
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Great approval process for bills to have different people enter/approve/pay bills within a department. You can setup varying levels of access to the system. Fast turnaround for ACH payment with an easy process to invite your vendors for e-payment. Quick and simple check payments for vendors that do not prefer e-payment. Also very easy and cost effective to send international payments. Customer service's chat support is very helpful. Integration with most major accounting software. Review collected by and hosted on G2.com.

What do you dislike?

Payment expediting has a cap on $ amount able to send- you can write into chat support to try to get this updated and they can usually approve in time if you have a history in bill.com. Can not work with cannabis industry, as this is still illegal federally. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Multi-person approval process, integration with Xero accounting software, paper trail of all payments, easy setup for e-payment and check payments without having to print paper checks. Review collected by and hosted on G2.com.

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Assistant to Executive Pastor
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I love the convenience of approving bills away from office, there's no need to be available, in person to review the week's bills; An electronic trail is created on every invoice so we've done away with folders and file cabinets; The approval process is very easy to set up and review. Review collected by and hosted on G2.com.

What do you dislike?

I dislike that it took us so long to move to Bill.com but other than that, we have been thrilled to use it and recommend it to peers Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is a great step forward in automating the accounts receivable and payable departments of any company. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We've automated a large part of our process; Mail is processed and scanned directly to Bill.com so invoices aren't sitting around waiting for checks to be written, signed and mailed; Many of our vendors and church members who receive checks, are now doing so electronically so the time for reimbursement is so much shorter and people are happier. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love how easy it is to use. It's a very simple interface and it's very intuitive to use. The other thing that I love about Bill.com is the record retention piece. The search function is pretty powerful and can be really useful when you need to find an invoice fast. Lastly, customer service is pretty good. I've probably reached out 10 times or so and I would say 8 out of 10 have been very helpful. Review collected by and hosted on G2.com.

What do you dislike?

I wish they would give you the option to allow the check to clear out of your own bank account. They use their account and then withdraw the funds in one batch from yours. For reconciliation purposes, it would be easier if it could come out of your own account. The other thing to be mindful of is the sync. For the most part, it works the way it should but I have had issues with it. Especially frustrating around month-end. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This software raised efficiency after day one. It's handling our Accounts Payable with ease. It also syncs directly to our QuickBooks Online profile which keeps things synced and up to date. The sync can be a little glitchy every now and then but the support for connections is really really good. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Bill.com handles the ACH and check payments to vendors for us.

Bill.com syncs directly with our accounting systems (Sage Intacct ERP, and previously Quickbooks).

Software that reads invoices and autofills certain criteria.

Streamlined process, easy to assign various cost owners to review and approve invoices prior to payment. All invoices are sent to a designated email address for upload to the system, and it's already partially processed in the system based on how similar invoices from similar vendors were coded.

Bill.com can handle international payments and multiple entities.

All invoices are stored online, and easy to find. Review collected by and hosted on G2.com.

What do you dislike?

It gets tricky when managing multiple business entities on one bill.com account. We've created a work-around, but it can be challenging to run an Accounts Payable report for one of our subsidiary entities.

Occasional sync issues with our Accounting ERP.

It can take time for vendors to get paid. ACH payments over a certain threshold can take ~5 business days to arrive in our vendors' bank account. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Accounts Payable can be time consuming, bill.com reduces that time to process, and makes it easier for the non-accounting functions to log in and review and approve their invoices.

We don't have a printer to print checks, nor a safe to lock up check stock, nor the time to mail out checks. Bill.com handles check payments for vendors that require checks. They also handle the ACH payments. Review collected by and hosted on G2.com.

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Practice Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Bill.com is very easy to use with its simple features. I like that everything is filed under each vendor and that documents can be easily found. Review collected by and hosted on G2.com.

What do you dislike?

I do not like constant updates. It makes it a little hard to get used to the product once updates are released. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for a system to create, organize and pay bills through Bill.com is a great resource for that. You also have the ability to upload and review documents such as bank statements and reconciliation reports. Bill.com easily links to Quick Books Online (QBO) and allows for payments to be synced and reconciled to bank accounts listed in QBO. You can create as many vendors as needed to keep your whole business organized. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Past bills are easy to find. Benefits I've realized are having everything neat and organized. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I like best of how user friendly it is and how practical when wanting to connect for ePayments.

Bill.com makes it very easy to import invoices into the systems, code it, and go through the approval process.

Very automated and streamlined. Review collected by and hosted on G2.com.

What do you dislike?

I dislike not being able to add more custom fields for new segments as required by our organization. This is triggering the staff accountant to enter the segments manually in order to import the data in to the accounting system. This is very time consuming and its prompted to human errors. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Absolutely!! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Accounts payables are getting paid faster, easy to track the status, eliminate the number of email received to get the invoices paid, and easy to find back-up data for auditors and analysis. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Very easy to use. Easy to set up new vendor profiles, upload invoices and pay vendors. Great document storage as well, can store W9s and other communication and documents related to the vendor. The approval process is great, can set up multiple approvers. Very easy to set up and maintain the GL accounts, classes and departments to ensure smooth sync with your financial software. Review collected by and hosted on G2.com.

What do you dislike?

The reporting could be more robust, with more filters. It is would be great if the notes and comments functionality was easier to use to share notes internally within the AP and Finance team. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Solving the problem of efficiently processing large batches of A/P and syncing efficiently to our financial software. Benefits realized: huge time savings, more efficiency of a smaller AP team, efficient filing and storage of invoice and payment support documents.Easy way to efficiently pay vendors and ensure accuracy of the payments as well as tracking the payments for cleared and uncleared checks. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Check issuance on our behalf is so helpful and saves me time so I don't have to print and mail checks myself. I can just enter the vendor, the invoice and hit pay and Bill.com does the rest while also tracks the check so I know when it arrives and if it does not, what might have happened! Review collected by and hosted on G2.com.

What do you dislike?

I dislike the fact that I have to wait for processing. If I need to get a payment out that day, I just write a check in the office which is completely fine. Obviously this is not something that can change but if I have to pick something I "dislike" I would say that is really the only downside! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I highly recommend Bill.com to anyone who looks to improve their bill paying process with absolute ease! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Time management when it comes to paying bills. The fact that you can just upload the invoice is so magical to me! Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

All financial records - invoices, payments, other back-up documentation - is stored securely. No more scanning invoices and saving as separate files. Approval process is streamlined - payments requiring multiple approvals are sent directly to approvers. No need to attach invoices, etc. and send emails that get lost in busy inboxes. Love that our accounting service as direct access and Bill.com links to Quickbooks. Bill.com has saved me about 10 hours of admin time a month. Review collected by and hosted on G2.com.

What do you dislike?

Been using Bill.com for about five months. Haven't found anything yet that I dislike. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Saving 10 to 12 hours a month on financial-related admin tasks. This is huge. As the Executive Director of a small national nonprofit, I wear a lot hats. Getting 10 hours back in my work month is invaluable.

Streamlining the approval process for payments requiring multiple approvals. It's much easier for approvers to review the payment and sign-off, as compared to our previous system. Review collected by and hosted on G2.com.

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Implementation Specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Easy approval flow including document images, which allows approvers to truly know what they're approving. Flexible user roles to support multiple contributors. Sync to QuickBooks Online as well as other software tools. Review collected by and hosted on G2.com.

What do you dislike?

Product can be expensive with multiple users, would prefer volume-based pricing for clients who need multiple users but have a low transaction volume. Also sync with QuickBooks Online can be buggy. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Problems solved: Automating payables, improving payables approval flow, syncing payables to QuickBooks Online

Benefits realized: Kept clients informed about the details as well as the bigger picture of their AP and expense management; allowed multiple team members to be involved in generating one smooth result for clients; multiple approval levels allowed approvals within our company (accounting company) as well as within the client company. Review collected by and hosted on G2.com.

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Director of Finance and Talent
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I love how user friendly it is. We email our invoices, let them scan and pull out pertinent information, then we code, approve, and pay. That simple. We no longer have to keep up with paper checks and our vendors love getting paid electronically. It's really a win-win for everyone involved. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes there are issue with the syncing between bill.com and our accounting software. The syncing issues are usually very easy to fix, but it's a pain when you realize that everything hasn't been feeding over. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Bill.com is a great software to help simplify your AP and AR functions. I don't know what we'd do without them. Whether we have 10 or 100 transactions, the process is smooth and seamless. The customer service is the best I've ever experienced as well. There is no direct phone number, but their chat feature is amazing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The biggest problem that we're solving is the extra internal controls needed for handing paper checks. As a small organization, segregation of duties is hard. To make it even harder, we work from home. The idea of someone keeping check in their home office doesn't sit well with me. Using bill.com completely alleviates this problem. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I like that it adapts and learns the more you use it. I like ease of use and how user friendly it is. I like how it cuts down on supplies needed while preventing fraud. Can setup view access for auditors, so no need for printing or emailing them backup Review collected by and hosted on G2.com.

What do you dislike?

the constant having to select pictures to login even when clicking remember device for 30 days. I don't like there is such a low limit when needing to send payment faster. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

its worth it. I try to get all my clients on it. I also had an auditor say to me he wish his other clients were on bill.com after I showed how to use it in a 5 minute video call. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

lower supplies needed. No need for storage space. There is an app for it. The Dedicated inbox for invoices. Notifications to remind me to complete activity in bill.com Review collected by and hosted on G2.com.

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Senior Manager - Finance
Accounting
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Seamless integration. Easy to navigate and understand. Bill.com has a clean UI that enhances the UX.

I love the AI with bills in inbox being entered based on prior results and only required to be reviewed.

Being able to assign bills to be approved to multiple people ensures that information is accurate and that any discrepancies identified and addressed.

We love that our independent contractors all have the bill.com app and can submit and track invoices and payments as it passes through our processes. We use the 1099 service provided by Bill.com.

Best feature is the international wire payment function. Review collected by and hosted on G2.com.

What do you dislike?

There is very little that I dislike. If anything I would like to see them improve the bill.com app onboarding experience in order to make it easier for individuals to set up their account. We experience often that people set up their accounts incorrectly. Upon signing up the app should ask whether you are an individual or a business. This will prevent a lot of confusion and save time during the onboarding process. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Bill.com has grown as we grew and our requirements for an AP system increased. Bill.com's functionality and continued development made it possible for us to operate without a full-time AP clerk.

The international payment function is saving us a lot of time as 95% of our AP is based internationally.

1099 Filing is easy with the Tax 1099 app. Review collected by and hosted on G2.com.

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President
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I'm able to process bills and schedule payments easily, from anywhere, and very quickly. My review of the bill coding is much better because I️ see it easily when I'm reviewing the bills to be paid and if there is an issue I️ can quickly adjust. Also in working from home I've been able to process all my bills without being in the office. It's very easy. Review collected by and hosted on G2.com.

What do you dislike?

I'm not sure what there is to dislike about Bill.com. It's a great product to streamline AP. If you need to do that this is a great, simple product for you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Bill.com has dramatically reduced the amount of time it takes to process AP. Also since the team of folks who touch AP are no longer in the same place, there is no issue with me needing to be somewhere to sign checks or anything like that. It's all online. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

We love Bill.com's approvals system, which makes it easy to track when invoices have been approved and are ready to be paid. It also allowed us to take our AP processes entirely digital, which has been a huge improvement in both speed and convenience from our old system that relied on physical approval signatures and paper checks. Our independent contractors like having the option to be paid by direct deposit. Review collected by and hosted on G2.com.

What do you dislike?

Their chat support has not been helpful - they tend to just repeat what's in the help guides rather than providing a customized answer to my issue. I also wish the approver-only user roles were cheaper. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our whole accounts payable process is so much more secure and streamlined than it was before we started using Bill.com. All payment information is consolidated in one place and it syncs nicely with Quickbooks Online. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Bill.com allows multiple approvals on bills and allows vendors to be paid via EFT. Review collected by and hosted on G2.com.

What do you dislike?

We are an east coast business and it takes way too long for checks to arrive to our vendors. The checks are not processed the day they are approved, they are held for a day and then the mailing time is slow as well. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Understand the timing of check issuance and how data will be input into your accounting software. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is a great paperless ways to keep the bills and bill payment information available to multiple people online. No more paper files of invoices and check copies. Review collected by and hosted on G2.com.

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Founder, Chief Executive Officer and Chief Medical Officer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Bill.com is incredibly easy to use. It provides immediate notification of received bills or invoices. It uses facial ID (iPhone X) for secure identification. It provides snapshots of the actual scanned invoices. Review collected by and hosted on G2.com.

What do you dislike?

I can find no downsides to the use of Bill.com Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try it, you'll find it meets most if not all of your needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

1. Receiving and being notified of invoices in a timely manner - Solved

2. Providing a secure means of reviewing invoices on the go - Solved

3. Providing a method for paying invoices at any time of the day or night - solved. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Automation of approvals and payables and integrations Review collected by and hosted on G2.com.

What do you dislike?

The product support is far below the standard of any other software I use. It is embarrassingly bad, as evidenced by most all of my support needs. Support is limited to email and chat. I have found their tier 1 reps to be misinformed about the product and often waste a lot of time asking about things unrelated to the issue.

Now, I do not think bill.com has a lot more issues than normal (a little more, yes) but because support is repeatedly awful little issues turn into big time sinks. At present my financials are unusable for three days due to erroneous results and I cant get anyone to help. The chat people are useless. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Bill.com is relatively inexpensive and easy to use but their solution has issues. When you encounter issues, their support is far below what is considered normal today. It is slow, chat only and then the agents you get are typically not able to understand to solve the issue. Really the worse support experiences across all my products. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being able to automate collection, approval and integration of AP is a time saver. Review collected by and hosted on G2.com.

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Response from Bill.com Support of Bill.com

Hi Tamir. We're sorry to hear that you've had a difficult time with having your support needs met, and we'd like to discuss this with you further. If you could provide us with the best email address to reach you, one of our team would be happy to reach out to assist.

We look forward to hearing from you!

Thank you!

UN
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Bill.com is used tp process monthly payments to my organization. They are excellent about notifying me of the process commencement, when the payment is being prepared and when the actual deposit is made into my account. By depositing the payment directly and securely into my account, it saves me a lot of time to manage this myself and provides a great accounting trail of the transaction. Review collected by and hosted on G2.com.

What do you dislike?

At this point I have not had any downsides to using Bill.com. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Best to understand how the process works for both the implementer and recipient of the bill payments. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

A major benefit is that by depositing the payment directly and securely into my account, it saves me a lot of time to manage this myself and provides a great accounting trail of the transaction. Plus, the cash flow is quicker with no delays of manual deposits to the bank. Since there were times when payments had been delayed from this vendor, using Bill.com and their notifications allow me to be aware of and respond to any issues with a timely payment. Review collected by and hosted on G2.com.

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Treasurer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Invoice approval and payment are integrated into a single workflow. Review collected by and hosted on G2.com.

What do you dislike?

Vendor intake is not fun: it's hard to be sure you've got the right vendor when linking to an existing vendor account.

Credit card bill approval doesn't work well because there are too many stakeholders, and virtual card offering can't be used for reoccurring expenses. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Making an approval request from budget authorities does not require any nagging.

Approval processing is easy for non-accountant officers and accountants.

Good integration with external accounting firms processes. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I love the efficiency and effectiveness of the user interface. Very straightforward and it has all the functions I need. The business analytics included in this system is another great addition! Customer support, although only available through chat at this point, is very responsive. Review collected by and hosted on G2.com.

What do you dislike?

Not necessarily dislike, but to be provided with additional option to connect with the support team would be great. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Bill.com is a great enterprise solution for financial management - invoicing, AP, AR. It is very easy to use as an administrator and very easy to roll out. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We do all our financial management through Bill.com. For me, I primarily use it to manage invoicing and AP. We can optimize this tool better if we have this integrated into our timekeeping system. Review collected by and hosted on G2.com.

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Helpful?