# Blackbaud Altru Reviews **Vendor:** Blackbaud **Category:** [Museum Management Software](https://www.g2.com/categories/museum-management) **Average Rating:** 3.6/5.0 **Total Reviews:** 34 ## About Blackbaud Altru With Blackbaud Altru, you'll: -Increase ticket sales with integrated analytics that enable you to identify trends and behaviors -Deliver a delightful and personalized experience online and offline through group sales, event pre-sales, automated discounts and more -Convert ticket buyers into members and donors through a 360-degree view of constituent behavior with consolidated data collection and layered wealth and demographic information -Save time and effort on program management ## Blackbaud Altru Reviews ### 1. Solid Donor Database, But Not Very User-Friendly Without Training **Rating:** 3.5/5.0 stars **Reviewed by:** Christopher K. | Vice President of Development, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Blackbaud Altru?** It was a solid donor database that offered pretty solid capability. **What do you dislike about Blackbaud Altru?** It just was not the most user friendly database without extensive training. **What problems is Blackbaud Altru solving and how is that benefiting you?** Altru helps us to keep in touch with and store all the information on our donors to help fundraising operations. ### 2. Blackbaud Altru® Review **Rating:** 2.5/5.0 stars **Reviewed by:** Katie F. | Play Ambassador, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2024 **What do you like best about Blackbaud Altru?** As a membership and development professional, I’ve found Blackbaud Altru® to be an invaluable tool for managing our organization’s needs. Its robust features for constituent management, reporting, and event planning streamline our daily operations, allowing us to focus on what really matters—our mission. One of Altru’s strengths is its integrated approach to managing membership, fundraising, and guest services, providing a 360-degree view of our constituents. This comprehensive view helps us build stronger relationships with our members and donors by tracking interactions and preferences in one place. For organizations looking to enhance their operational efficiency and member engagement, Blackbaud Altru® is a solid choice that supports growth and impact. **What do you dislike about Blackbaud Altru?** The learning curve can be steep, especially for those new to CRM systems, but the support from Blackbaud’s community and resources makes the transition smoother. **What problems is Blackbaud Altru solving and how is that benefiting you?** Centralized Constituent Management: Before using Altru, we struggled with keeping track of interactions with members, donors, and visitors across different departments. Altru consolidates all this information into a single, comprehensive system. This centralized approach allows us to better understand our constituents, tailor our communications, and provide a more personalized experience. ### 3. Altru completes what needs to be done when needed. **Rating:** 3.5/5.0 stars **Reviewed by:** Evy E. | Visitor and Member Engagement Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Blackbaud Altru?** Altru's repetitive processes for completing tasks can be very helpful when you're starting out with it, this makes it easier to learn how to do things. The membership program management is very straightforward and doesn't take much to get the hang of. **What do you dislike about Blackbaud Altru?** Has some glitches and the support team isn't always the quickest at responding/fixing things but they will get done in the end. At our organization we've also noticed a lot of connectivity issues with Altru specifically, it definitely is touchy when it comes to browsers and internet connection. **What problems is Blackbaud Altru solving and how is that benefiting you?** Altru has really helped us get a handle on our marketing strategies and our impact statments! ### 4. "Jack of all trades, master of none" isn't always a bad thing **Rating:** 4.0/5.0 stars **Reviewed by:** Drew H. | Development Officer, Museums and Institutions, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2023 **What do you like best about Blackbaud Altru?** It is a truly all-encompassing, one-stop shop for institutional constituent relationship management, providing tools--and lots of them--relevant to just about every possible department area. There is not much you wouldn't be able to accomplish with Altru, although it may take a while to figure out how to do something that isn't an intuitive major feature. **What do you dislike about Blackbaud Altru?** While Altru has just about everything a ticketed institution could ever need, it isn't necessarily the best product on the market for each need/department/functional area. Some areas could use improvement or much greater customizability. And one of the biggest complaints I have heard from within my institution is that Altru does not directly integrate with other Blackbaud products we use in other departments (i.e. Financial Edge). This makes it quite difficult for cross-departmental coordination and requires staff to be trained in an additional system they should theoretically not need to work with. **What problems is Blackbaud Altru solving and how is that benefiting you?** Cultural institutions need a fairly robust CRM- Altru provides that and goes a step further with functional areas and tools you don't typically find readily-available in other CRMs, at least in my experience (examples that jump out to me are marketing, merchandise/inventory management, and event management). Altru provides a platform to accomlish just about any task an organization of this type might encounter. That said, it can sometimes require a lot of work, time, resources, planning, etc. to accomlish certain large-scale or niche tasks, occasionally to a point where it is no longer worth the allocation of staff time to use Altru for that task rather than using another tried-and-true route to accomlish. ### 5. Great for ticketing and membership **Rating:** 3.5/5.0 stars **Reviewed by:** Erin J. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Blackbaud Altru?** Blackbaud has some of the best customer service in the industry and is extremely helpful when issues arise. They can help walk you through how to build reports and address issues with ticket builds. They have a great library of videos that you can watch to learn how to do just about anything in the software. **What do you dislike about Blackbaud Altru?** The retail side for merchandise sales leaves a lot to be desired if you have a large inventory like we did. The inventory side of things can get dicey and it took us days to complete our annual inventory since we couldn't scan anything. **What problems is Blackbaud Altru solving and how is that benefiting you?** Creating online ticket sales to our various events that we can streamline through our website. We not only sold tickets through Altru, but merchandise, camp registration, flights, and program registration. ### 6. It's a Love-Hate relationship **Rating:** 2.5/5.0 stars **Reviewed by:** Susan E. N. | Foundation President & Chief Development Officer , Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Blackbaud Altru?** Setting up and managing a membership program was very easy. It is a comprehensive program that made us ask questions and think about things we hadn't thought of before creating a membership. **What do you dislike about Blackbaud Altru?** It tries to be all things to all areas of a museum. Getting data out of Altru is not intuitive. **What problems is Blackbaud Altru solving and how is that benefiting you?** Managing constituent data ### 7. Altru could be more intuitive like other Blackbaud CRMs **Rating:** 3.0/5.0 stars **Reviewed by:** susan n. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Blackbaud Altru?** The format for reviewing a constituent record. Customer Support. **What do you dislike about Blackbaud Altru?** Searching for a constituent is ridiculous. Querying is not intuitive. **What problems is Blackbaud Altru solving and how is that benefiting you?** Tracking constituent activity pre-opening. ### 8. Blackbaud Altru Review **Rating:** 2.5/5.0 stars **Reviewed by:** Carson A. | Freelance Graphic and UX Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2021 ### 9. Overly complex **Rating:** 3.0/5.0 stars **Reviewed by:** Erin S. | Curator Of Collections, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Blackbaud Altru?** This is the most difficult museum software I've ever used. It takes forever to update events and I can run several different reports to see admission numbers and each report brings up different admission number and none match! It makes me question the reliability of the data. **What do you dislike about Blackbaud Altru?** The calendar feature allows me to see what is scheduled for each day to to get a very rough estimate on how many reservations we have. Their online videos have been helpful in navigating different features. **What problems is Blackbaud Altru solving and how is that benefiting you?** Our museum uses Altru to keep track of store inventory, schedule events, and sell admission tickets. It has helped us have a digital platform for selling admission tickets during COVID. ### 10. Solves the basics, but frustrating for many other organizational and customer relationship tools **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2021 **What do you like best about Blackbaud Altru?** I like the POS interface of Altru; it's not complicated, and it does the job well enough. **What do you dislike about Blackbaud Altru?** Altru's more advanced functions are menacing and quite chaotic. From what I understand, the back end is quite limiting and I know that it is incompatible with certain modern features of websites (not sure of the specifics). Altru's interface and information architecture could also seriously use some reorganizing; I don't think I've ever intuivitely found something I was looking for. The organizational calendar is the bane of my colleagues' existence, but I think that's because it lacks quick updates and communication between people who need information about the events. **What problems is Blackbaud Altru solving and how is that benefiting you?** On multiple occasions, we have had to come up with creative solutions to make a discount work in a specific way, especially during COVID. That's complicated when the tool isn't necessarily built to do what you're trying to make it do. ### 11. Lackluster Product and Company **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2020 **What do you like best about Blackbaud Altru?** I enjoyed that it's a CRM with a full constituent overview rather than Blackbaud's other solutions such as Raiser's Edge. **What do you dislike about Blackbaud Altru?** Lack of integration with other software. Functionality in all areas not fully fleshed out, more of a "quantity over quality' product. **Recommendations to others considering Blackbaud Altru:** Speak to other organizations that use Altru. It is not very comparable to Blackbaud's other products either, so if you are a fan of those it does not mean you will be a fan of this one. **What problems is Blackbaud Altru solving and how is that benefiting you?** Online ticketing solutions and membership setup (dues based only) are worthwhile features. ### 12. Altru used for membership database management **Rating:** 4.0/5.0 stars **Reviewed by:** Kaeleigh M. | Database Coordinator, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2019 **What do you like best about Blackbaud Altru?** Altru makes it easy to add, edit, and reconfigure constituent records for our company. **What do you dislike about Blackbaud Altru?** Some items are enabled automatically and cannot be turned off in our database. **What problems is Blackbaud Altru solving and how is that benefiting you?** Some items are enabled automatically and cannot be turned off in our database. I've tried multiple times to have certain items reconfigured, but they are pre-set according to customer service. Customer service is helpful in other areas though. ### 13. Institutional Product for Greater Understanding of Constituents **Rating:** 4.0/5.0 stars **Reviewed by:** George B. | Director of Experience and Education, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2018 **What do you like best about Blackbaud Altru?** Altru is best at collecting data from multiple different areas of an organization to understand users in a cross departmental way. This approach allows an organization to better track user's interactions across multiple points of contact. For us, this means being able to gain a better understanding of potential growth areas and equip us with the tools for targeted marketing campaigns. **What do you dislike about Blackbaud Altru?** In order to gain an Institutional approach, there are departmental sacrifices. There are plenty of products that do what Altru does better on an individual departmental level, but they do not have a full picture of the visitor. So there are elements that don't do exactly what I want for my department or area. **Recommendations to others considering Blackbaud Altru:** Keep your eye on the institutional use. Make sure that you are using the data you collect. If you don't plan on making data informed decisions, then this is a waste of time and money. **What problems is Blackbaud Altru solving and how is that benefiting you?** We are a museum with multiple points of contact with visitors from vendors to members, donors to patrons, shop sales to volunteers, space rental to concessions. Altru's database focuses on the constituent as the core, following each person's growing relationship with the organization. Perfect for multi-site or multi point of contact. Through this, we have been able to do better analysis on our user data, understanding how members and donors interact with our daily experiences. ### 14. Altru Review **Rating:** 4.0/5.0 stars **Reviewed by:** KJ K. | Katherine Kerr, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2018 **What do you like best about Blackbaud Altru?** My likes and dislikes are similar. I love the vast amount of activity you can do Altru and how everything you need is on one sight for museum attendees, members, etc. **What do you dislike about Blackbaud Altru?** What I just wrote is also a dislike! There's also so very much on one sight that it's sometimes gets a little confusing to find what we need. Especially quickly when there are customers on the phone or at the front desk. **Recommendations to others considering Blackbaud Altru:** Definitely would recommend Altru to others, as you're truly able to do anything you could possibly need to do. Especially for a museum--we're able to register people for a variety of classes and events, do a variety of levels of memberships, discounts, and daily sales. There's so much on Altru we don't even access that you can do. **What problems is Blackbaud Altru solving and how is that benefiting you?** E-mailing receipts, refunding orders, moving people registered for certain classes or events to similar classes and events on different days... all of these are ways we can solve problems. Benefits are that there are multiple ways to do each of these things, so you can figure out what's easiest and best for you. ### 15. All inclusive solution for non-profit museum! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2018 **What do you like best about Blackbaud Altru?** Having our sales system, constituent data, membership, and fundraising all in one place. The ability to run reports and see trends, and do query's for specific information. We currently are signed up for a subscription for training, which has improved our ability to utilize the features within Altru that are available to us. Members of our Marketing team, development team, administration, and visitor services all use Altru on a daily basis. **What do you dislike about Blackbaud Altru?** There are a few features in which we are limited to customize the way we need to. However, Altru is great about taking customer feedback into consideration when they upgrade and add new features. They work hard to accommodate the needs of the organizations using Altru. **Recommendations to others considering Blackbaud Altru:** It's a fantastic resource for museums. It does take some learning and time to get used to the way the system works. There are still many improvements that can be made, but they've been working on many. They take customer feedback very seriously and always look for ways to improve their system. Altru has TONS of capability, you just have to put in the time to learn it all. **What problems is Blackbaud Altru solving and how is that benefiting you?** Altru helps us fundraise, keep constituent data, track trends and pull reports. We are able to more efficiently track donors and implement marketing within the system. It also works along with our website and is fairly streamlined ### 16. Altru made Museum Management easy and adaptable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2018 **What do you like best about Blackbaud Altru?** I liked how easy Altru was to learn. It did not take long to learn the system and the online resources were helpful for solving any real time problems. **What do you dislike about Blackbaud Altru?** Some of the cataloging features in Altru made it hard to eliminate duplicate records when transferring over from the old system. **What problems is Blackbaud Altru solving and how is that benefiting you?** Altru has made it extremely easy to process various types of sales orders and donor records through one platform. There was no switching from application to application but rather a concise profile for each customer we interacted with. ### 17. Altru has everything we need for our museum **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2018 **What do you like best about Blackbaud Altru?** I really love query and that I can customize reports based on the data I need **What do you dislike about Blackbaud Altru?** The program set up is hard to understand. There are multiple types of programs and ways to configure them and it takes a while to figure out what is needed. **Recommendations to others considering Blackbaud Altru:** We really appreciate the Altru Community so that we can search for answers to questions other people might have already had. We utilize the chat support function, knowledgebase, and learning portal for much of our advancement with this database. **What problems is Blackbaud Altru solving and how is that benefiting you?** We are able to track all of our revenue and attendance through Altru. Altru has streamlined many of our processes so that we can spend less time doing manual work. ### 18. Great browser-based platform for managing your patrons and donors **Rating:** 3.5/5.0 stars **Reviewed by:** Adam C. | Data Analyst, Museums and Institutions, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2018 **What do you like best about Blackbaud Altru?** It offers a complete, cloud-based, front desk POS system (runs in a web browser) and online checkout solution for all your ticketing and admissions needs. Altru is also a robust tool for managing memberships and donations. We love that tickets sold from our front desk and online all pull from the same inventory, in real-time. When the last ticket is sold out, it's sold out everywhere --no accidental overselling. Adding programs and events is easy. You can set up a new program and be selling tickets in a few minutes. You can also take donations either at your front desk or online. There's also a robust backend system for doing batch deposits of donations and payments you receive in the mail. As mentioned before, this is a cloud-based, browser-based system, so there's no maintenance or backups needed on our your end. Blackbaud has fantastic engineers who take care of everything for you. Blackbaud also handles installing all the regular product updates. Altru is also a complete tool for managing facility rentals. You can manage your rental clients with Altru, including generating contracts and taking security deposits. You can manage their itineraries and deadlines too. That all runs on top of a complete CRM database where we can keep track of all our donors. **What do you dislike about Blackbaud Altru?** Altru has the ability to automatically create online forms for selling tickets and taking donations. It's basically an e-commerce checkout system, and it works great. However, modifying the default web form templates takes some web coding skills that likely only someone with moderate experience with HTML and CSS will be able to figure out. There's not really a design WYSIWYG for the web forms; you're on your own. We rely on Altru web forms a lot, so we've invested a lot of time to get ours designed correctly. Altru's Merchandise module is not developed enough to be useful for even a small gift shop operation. If your organization is just selling a few shirts, mugs, hats, and stickers (maybe at your front desk), Altru will work fine for that. If your gift shop already has a POS and inventory system, don't expect Altru to replace it--keep what you have. Also, while Altru can completely manage your rental clients, including processing credit cards, it does not currently offer an online invoicing and payment system. Your rental clients won't be able to see their invoices and pay online. Apparently, many other rental locations allow for this. Our clients need to call us to give us their credit card information. I've heard this feature is in the works, but there's no anticipated date for it. **Recommendations to others considering Blackbaud Altru:** Don't just talk to an Altru customer, go visit their site and see how they're using it at the front desk and the back end. Especially listen to how their senior staff feel about the tool. Also understand that there's not really another tool like Altru that's remotely competitive. **What problems is Blackbaud Altru solving and how is that benefiting you?** Before we used Altru, we were using several tools to do everything Altru can do, and it was costing us way more than we are paying for Altru. We were running VISTA by TicketMaster for ticketing, CounterPoint for our gift shop, Raiser's Edge for our donor database, and other proprietary web software for online ticketing. It was a mess to manage all those systems and impossible to get all those systems to talk to each other. When we migrated to Altru, using just that one tool, we saved around $50K in the first five years. Altru combined so many business operations into one place, it made managing the connections between all our patrons and donors much easier. Every interaction we have with our patrons and donors is in one place at a glance. We can see every time someone visits our museum or makes a donation or buys a shirt. After six years of using Altru, we are now in a position to leverage all the data we have about our patrons and donors and start making better business decisions. ### 19. Better life with Altru **Rating:** 5.0/5.0 stars **Reviewed by:** Debra R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2018 **What do you like best about Blackbaud Altru?** The intergration with other aspects of our museum, such as gift shop sales, events, field trips, birthday parties....all in real time and up todate reporting. **What do you dislike about Blackbaud Altru?** Altru needs to work on membership add-ons and the design (or lack of) capability for online forms. **Recommendations to others considering Blackbaud Altru:** Best program out there to handle many aspects of a Children's Museum...from gift shop sales to admissions....all in real time. **What problems is Blackbaud Altru solving and how is that benefiting you?** Real Time - we can report the next day admissions, tickets sales, etc., to our BOD. ### 20. Constantly getting booted out during idle times and having to relogin a lot. **Rating:** 3.5/5.0 stars **Reviewed by:** Carlos P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2018 **What do you like best about Blackbaud Altru?** The fact that you can customize certain features and the clean design of it all. **What do you dislike about Blackbaud Altru?** The hurdles to get to customer service, the long reports you have to do unless you have the extra software to get instant repots, the constant shutting down t=during idle times. **Recommendations to others considering Blackbaud Altru:** N/A **What problems is Blackbaud Altru solving and how is that benefiting you?** This used mostly for admissions fee collections and retail sales. ### 21. Great product with limitations **Rating:** 3.5/5.0 stars **Reviewed by:** Melinda T. | Deputy Director Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2018 **What do you like best about Blackbaud Altru?** I like th ease of use with Altru. It is very user friendly and for the most part intuitive. **What do you dislike about Blackbaud Altru?** Some of the features need improving. Like payments on group sales and memberships. Camp registrations and accurate snap shots on constituents records **What problems is Blackbaud Altru solving and how is that benefiting you?** We now have Altru managing our entire database including payments and memberships. However, we have had to enlist another database for camp registrations. ### 22. Altru **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2018 **What do you like best about Blackbaud Altru?** Everyone in my organization could use Altru, from our retail store to our membership department. **What do you dislike about Blackbaud Altru?** Sometimes updates bring weird glitches. Many of these glitches can be temporarily fixed by switching from Chrome to Internet Explorer, for example, so it's not very serious but just annoying. **What problems is Blackbaud Altru solving and how is that benefiting you?** Altru has allowed us to keep track of pledges, payments, store inventory, renewals, mailings, etc. It's a thorough system. ### 23. Top 10 Reasons Altru is Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon K. | Consultant, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2017 **What do you like best about Blackbaud Altru?** There's a great deal to like about Altru! Here's the Top 10 List: (10) Everything is in one place so information entered by, for example, someone in the Education Department is immediately seen by someone in Membership. You never have to worry that something is out of date. (9) Altru is in the cloud. You can let the experts worry about server maintenance and upgrades. (8) Setting up the product can be a little complicated, but the technical staff at Blackbaud are extraordinarily helpful. And there's a great deal of online documentation/videos. (7) Moving to Altru forces you to evaluate your existing business processes and improve everything, not just the software you're using. (6) The product is easy to use once it's configured. For example, Visitor Services staff that I've worked with have no trouble getting the hang of processing basic transactions. (5) There are often multiple ways to do something in Altru so you can choose which best fits your particular business needs. (4) The Altru Community lets you connect with other organizations that use Altru to share ideas, best practices, etc. (3) Tech Support is very responsive. They may not always know the answer, but they know where to find it. (2) The product is continuously improving. The Altru Development Team frequently asks for input from existing customers as they're designing and building new functionality and releases come out at least every quarter. And the #1 reason that Altru is awesome... (1) Altru helps streamline business processes and increase efficiency so that staff can move beyond dealing with the database and focus on their real purpose: building relationships with visitors. **What do you dislike about Blackbaud Altru?** There are a few specific things that Altru doesn't handle: online merchandise sales, online discounts on special events, newsletter sign-ups. It's also difficult (not impossible, but not straightforward) to set up multi-day programs, such as summer camps, when there are a lot of different options. **Recommendations to others considering Blackbaud Altru:** When you buy an enterprise product, you're buying the process, not just the software. So make sure it fits how you want to do business. **What problems is Blackbaud Altru solving and how is that benefiting you?** I first moved to Altru in 2012 while working at the RISD Museum in Providence, RI. At that time, processing a membership took at least three weeks from the time the application was received until the member's card was put in the mail. After switching to Altru, that time dropped to a maximum of 2 days! As I said above, Altru helps to streamline business processes and increase efficiency so that staff can move beyond dealing with the database and focus on their real purpose: building relationships with visitors. ### 24. Love this easy to use database **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2018 **What do you like best about Blackbaud Altru?** Very easy to navigate. We use altru in almost every department **What do you dislike about Blackbaud Altru?** Unable to invoice in our sales department **What problems is Blackbaud Altru solving and how is that benefiting you?** We use Altru for all of our accounting, sales, memberships. ### 25. Altru **Rating:** 2.5/5.0 stars **Reviewed by:** Martina C. | Development Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2017 **What do you like best about Blackbaud Altru?** I like the Altru chat it is very easy to access someone to help me when I have an issue. **What do you dislike about Blackbaud Altru?** There are little things that make Altru not that user friendly. one ex is not being able to auto renew one of our membership programs because it is free. **What problems is Blackbaud Altru solving and how is that benefiting you?** Helps keep membership tracking easy ### 26. Altru is good for data collection, donor database and daily sales, but not for program registration **Rating:** 2.5/5.0 stars **Reviewed by:** Jillian B. | Museum Education Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2017 **What do you like best about Blackbaud Altru?** I think Altru is great at collecting information, providing analytics and processing daily admissions. **What do you dislike about Blackbaud Altru?** Altru does not have the capability to handle multi session events for programs or classes efficiently. **Recommendations to others considering Blackbaud Altru:** To be able to handle multi session events more effectively, and for multiple programs to be able to be purchased in one transaction. **What problems is Blackbaud Altru solving and how is that benefiting you?** We are able to capture information about visitors who come to the museum, we are able to have an effective Point of Sales system at the front desk, and are able to prioritize data appropriately. ### 27. Great All-Around Product That Will Address Many Organization-Wide Issues **Rating:** 4.5/5.0 stars **Reviewed by:** Lori H. | Membership and Annual Giving, Museums and Institutions, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2016 **What do you like best about Blackbaud Altru?** Altru is a good platform for complete front-to-back organizational needs, especially for a smaller organization. The Blackbaud teams is great to work with from the setup during pre-migration all the way through to making sure your organizational needs are met with your staffing team. Ticketing on the front end through the donation backoffice are efficient, reporting is good. Membership application is great to work with and the majority of Altru is very intuitive. **What do you dislike about Blackbaud Altru?** Main issues that have come up throughout our organization are the group sales capability, the Membership renewal process is cumbersome and convoluted. The lack of a way to connect to Financial Edge has been an issue with our finance dept and our CFO. **Recommendations to others considering Blackbaud Altru:** if you have a need for an all-in-one to cover needs from Front of House to back office donations, I do highly recommend it. Good solid product and those things that are desired that Altru currently doesn't offer - the Community is great for finding workarounds until those issues are addressed in update releases. I definitely recommend the product. **What problems is Blackbaud Altru solving and how is that benefiting you?** We've been able to efficiently track more activity within the organization, which has been great for identifying weak programs vs strong programs, plus easier to track member and donor activity through the reporting. The discount report was a huge help. ### 28. For museums **Rating:** 4.0/5.0 stars **Reviewed by:** Courtney B. | Secretary, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2016 **What do you like best about Blackbaud Altru?** The program made what used to be a complicated process very simple. It's great for POS transactions as well as keeping track of constituents. This software is great because it allows administrators to really customize the layout/functions to fit the needs of the business. **What do you dislike about Blackbaud Altru?** Sometimes there were bugs (as there are with any program) that would slow the sales process down. Also there were times that we wanted to add/remove a feature but couldn't. **What problems is Blackbaud Altru solving and how is that benefiting you?** It's a great tool for pulling relative data from constituents to build a report to track sales, trends, etc. ### 29. Altru - learnign continues **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2017 **What do you like best about Blackbaud Altru?** I like that more staff can individually access to program. This save me some time in pulling reports and other data. **What do you dislike about Blackbaud Altru?** I still find I am not up to speed in merchandise area, as a support staff. **Recommendations to others considering Blackbaud Altru:** Visit a site that used the product, so you can see how it functions. Talk with staff and users in all departments. **What problems is Blackbaud Altru solving and how is that benefiting you?** Our Development Department seems to have the most positive impact, in finding the donor data and presenting to our board of directors. ### 30. Great for data entry and organization; frustrating for fundraising **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2017 **What do you like best about Blackbaud Altru?** It is great for running museum ticket purchase, organizing multiple events, marking off which rooms are available, etc. Very functional for daily operations. **What do you dislike about Blackbaud Altru?** Please marry it with RaisersEdge. The donor detail in RaisersEdge is amazing compared to the donor detail in Altru. Also, I wish sales for museum stores was a lot more user friendly. I can't do inventory on Altru. Even on the lowest constituent match setting, we still get multiple entries for individuals purchasing on the website. I wish there was a way for them to look their account up. **Recommendations to others considering Blackbaud Altru:** Please make the fundraising portion of Altru more user friendly. Seriously, the fundraising interface should simply be RaisersEdge software. **What problems is Blackbaud Altru solving and how is that benefiting you?** Like I said, it is great for museum management and front-of-office functions. ### 31. Gets the job done but not as efficient as it could be **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2017 **What do you like best about Blackbaud Altru?** being able to group people into constituencies to send emails to the correct groups of people. The appeal malings system is fairly straightforward. **What do you dislike about Blackbaud Altru?** the ticketing process, program forms, the actual platform in which i enter the HTML for our email blasts. It's a little confusing. **What problems is Blackbaud Altru solving and how is that benefiting you?** getting the word out about our programs (and events), having a platform on which to sell tickets to programs, classes, and exhibition openings ### 32. Great for arts **Rating:** 4.5/5.0 stars **Reviewed by:** Stephanie M. | Membership/Guest Services Manager, Museums and Institutions, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2016 **What do you like best about Blackbaud Altru?** Ease of use, tracking is great. so much information can be stored **What do you dislike about Blackbaud Altru?** Needs improvement in events. can't set up multiple items **Recommendations to others considering Blackbaud Altru:** Yes **What problems is Blackbaud Altru solving and how is that benefiting you?** Great organizing ### 33. worked well so far **Rating:** 4.0/5.0 stars **Reviewed by:** Gillian A. | Database Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2016 **What do you like best about Blackbaud Altru?** It's worked well for our newly-expanded museum over the past year. We've got a growing membership program (~12,000 members) and our highest visitation and we can find that information we need for reporting from the reports and queries. For the most part, we've been satisfied with what Altru has to offer. Our entire organization (children's museum) uses Altru to help manage daily sales, group sales, memberships, fundraising, merchandise sales in the museum store, and events/programs. We've been using the program for just under a year and have had success in keeping track of nearly every department of the museum. The support team is very knowledgeable and readily available and the Altru Community is full of other users who can also help you through your specific question or issue. **What do you dislike about Blackbaud Altru?** We'd love to see more reports available. I initially spent a lot of time building queries to get the information we needed, and we often use queries for regular reporting. We do not use Altru for volunteer management because of its limited functionality, and feel the merchandise module could be filled out a bit more. We've run into some software issues not limited to our organization, but these have been resolved in a timely manner. **Recommendations to others considering Blackbaud Altru:** Overall, we are satisfied in the 10 months we have been using Altru. In a few years time, I am confident it will become even more tailored to our non-profit needs, especially in terms of reporting required for funding. **What problems is Blackbaud Altru solving and how is that benefiting you?** Membership management, fundraising, admissions, museum store/merchandise, programs and events-- comprehensive data tracking and analysis ### 34. Altru **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2016 **What do you like best about Blackbaud Altru?** I like the ability for members to have access to their membership benefits immediately whether they join online or at POS. **What do you dislike about Blackbaud Altru?** Needs better canned reporting rather than having to create custom reports. **What problems is Blackbaud Altru solving and how is that benefiting you?** Membership, Development, Admissions, Education, Schedule Programs ## Blackbaud Altru Discussions - [What is Blackbaud Altru used for?](https://www.g2.com/discussions/what-is-blackbaud-altru-used-for) - [What is Raiser's Edge software?](https://www.g2.com/discussions/what-is-raiser-s-edge-software) - [What is Blackbaud CRM?](https://www.g2.com/discussions/blackbaud-altru-what-is-blackbaud-crm) - [What is blackbaud used for?](https://www.g2.com/discussions/what-is-blackbaud-used-for) - [What is blackbaud altru?](https://www.g2.com/discussions/what-is-blackbaud-altru) - [View Blackbaud Altru pricing details and edition comparison](https://www.g2.com/products/blackbaud-altru/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-24+03%3A15%3A35+-0500&secure%5Bsession_id%5D=9e9c174c-1887-499b-9cc8-b527310fbb0c&secure%5Btoken%5D=664434f2ddd8cd31dd45f5b18d1f63aeaaebc9d573c9bd0a06507aa95ecfae5e&format=llm_user) ## Blackbaud Altru Features **Administration** - Analytics & Reporting - Volunteer Management - Collections Management - Recordkeeping **Fundraising** - Membership Management - Donations & Fundraising **Guest Services** - Ticketing & Admissions - Event Registration - Group or Tour Reservations - Gift Shop POS - Inventory Management ## Top Blackbaud Altru Alternatives - [Tessitura](https://www.g2.com/products/tessitura/reviews) - 3.8/5.0 (76 reviews) - [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) - 4.2/5.0 (416 reviews) - [Donorbox](https://www.g2.com/products/donorbox/reviews) - 4.6/5.0 (1,438 reviews)