Blackbaud Altru Reviews & Product Details

As a membership and development professional, I’ve found Blackbaud Altru® to be an invaluable tool for managing our organization’s needs. Its robust features for constituent management, reporting, and event planning streamline our daily operations, allowing us to focus on what really matters—our mission.

One of Altru’s strengths is its integrated approach to managing membership, fundraising, and guest services, providing a 360-degree view of our constituents. This comprehensive view helps us build stronger relationships with our members and donors by tracking interactions and preferences in one place.

For organizations looking to enhance their operational efficiency and member engagement, Blackbaud Altru® is a solid choice that supports growth and impact. Review collected by and hosted on G2.com.

The learning curve can be steep, especially for those new to CRM systems, but the support from Blackbaud’s community and resources makes the transition smoother. Review collected by and hosted on G2.com.

Altru's repetitive processes for completing tasks can be very helpful when you're starting out with it, this makes it easier to learn how to do things. The membership program management is very straightforward and doesn't take much to get the hang of. Review collected by and hosted on G2.com.

Has some glitches and the support team isn't always the quickest at responding/fixing things but they will get done in the end. At our organization we've also noticed a lot of connectivity issues with Altru specifically, it definitely is touchy when it comes to browsers and internet connection. Review collected by and hosted on G2.com.

It is a truly all-encompassing, one-stop shop for institutional constituent relationship management, providing tools--and lots of them--relevant to just about every possible department area. There is not much you wouldn't be able to accomplish with Altru, although it may take a while to figure out how to do something that isn't an intuitive major feature. Review collected by and hosted on G2.com.

While Altru has just about everything a ticketed institution could ever need, it isn't necessarily the best product on the market for each need/department/functional area. Some areas could use improvement or much greater customizability. And one of the biggest complaints I have heard from within my institution is that Altru does not directly integrate with other Blackbaud products we use in other departments (i.e. Financial Edge). This makes it quite difficult for cross-departmental coordination and requires staff to be trained in an additional system they should theoretically not need to work with. Review collected by and hosted on G2.com.

Blackbaud has some of the best customer service in the industry and is extremely helpful when issues arise. They can help walk you through how to build reports and address issues with ticket builds. They have a great library of videos that you can watch to learn how to do just about anything in the software. Review collected by and hosted on G2.com.

The retail side for merchandise sales leaves a lot to be desired if you have a large inventory like we did. The inventory side of things can get dicey and it took us days to complete our annual inventory since we couldn't scan anything. Review collected by and hosted on G2.com.

Setting up and managing a membership program was very easy. It is a comprehensive program that made us ask questions and think about things we hadn't thought of before creating a membership. Review collected by and hosted on G2.com.

It tries to be all things to all areas of a museum. Getting data out of Altru is not intuitive. Review collected by and hosted on G2.com.

The format for reviewing a constituent record. Customer Support. Review collected by and hosted on G2.com.

Searching for a constituent is ridiculous.

Querying is not intuitive. Review collected by and hosted on G2.com.

This is the most difficult museum software I've ever used. It takes forever to update events and I can run several different reports to see admission numbers and each report brings up different admission number and none match! It makes me question the reliability of the data. Review collected by and hosted on G2.com.

The calendar feature allows me to see what is scheduled for each day to to get a very rough estimate on how many reservations we have. Their online videos have been helpful in navigating different features. Review collected by and hosted on G2.com.

I like the POS interface of Altru; it's not complicated, and it does the job well enough. Review collected by and hosted on G2.com.

Altru's more advanced functions are menacing and quite chaotic. From what I understand, the back end is quite limiting and I know that it is incompatible with certain modern features of websites (not sure of the specifics). Altru's interface and information architecture could also seriously use some reorganizing; I don't think I've ever intuivitely found something I was looking for. The organizational calendar is the bane of my colleagues' existence, but I think that's because it lacks quick updates and communication between people who need information about the events. Review collected by and hosted on G2.com.

I enjoyed that it's a CRM with a full constituent overview rather than Blackbaud's other solutions such as Raiser's Edge. Review collected by and hosted on G2.com.

Lack of integration with other software. Functionality in all areas not fully fleshed out, more of a "quantity over quality' product. Review collected by and hosted on G2.com.