# Earth Class Mail Reviews **Vendor:** Earth Class Mail **Category:** [Virtual Mailbox Software](https://www.g2.com/categories/virtual-mailbox) **Average Rating:** 3.3/5.0 **Total Reviews:** 13 ## About Earth Class Mail Since 2004, Earth Class Mail has scanned more than 18 million pieces of mail and deposited over $2 billion in checks. The company has helped thousands of customers, including companies like Zapier, Reddit, and Lyft, access their postal mail 24/7, from any device. Customers get secure, searchable, and easy to forward PDFs, automatic check deposit, and integrations with popular cloud-based applications like Google Drive and Bill.com — all without ever touching an envelope. Earth Class Mail makes it easy to get started with their team of helpful onboarding specialists. Visit https://www.earthclassmail.com/ to learn more. ## Earth Class Mail Reviews ### 1. Missing Basic Functionality **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Earth Class Mail?** They receive, scan, and forward mail efficiently. **What do you dislike about Earth Class Mail?** We typically receive hundreds of payments per month. Currently, we utilize the service for receiving and forwarding check payments to the bank. However, their exports are very limited. There is no date-specific Excel export available for checks deposited, which includes check number, amount, and organization name. While this information is present in the tool, it cannot be exported efficiently. Additionally, a date-specific PDF report of check images is unavailable. Please note that ECM refers to their check management services as 'Checkstream', they claim to "deposit checks from their mailroom straight to your bank account" - they do not actually deposit checks, the payments are mailed to your bank. Unfortunately, the support team has not been very responsive regarding the inclusion of these basic features in the product roadmap. Although the software integrates with QuickBooks, there are several issues: the payment type isn't imported automatically and requires manual updating, the payment date doesn't align with the bank deposit date and also requires manual updating, and recording partial payments is not possible. If the payment amount is less than the invoice amount, an error occurs. **What problems is Earth Class Mail solving and how is that benefiting you?** As a virtual company, Earth Class Mail provides a physical address for state tax compliance and client payment processing. ### 2. Amazon incompatible & terrible customer support **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** January 24, 2023 **What do you like best about Earth Class Mail?** When it works, it’s good. The mobile app is handy. **What do you dislike about Earth Class Mail?** Amazon is unable to deliver packages to this address. The delivery occasionally succeeds, but most of the time, it fails. Their customer support is terrible. **What problems is Earth Class Mail solving and how is that benefiting you?** Virtual US address and mail forwarding. ### 3. Bad support, rude people **Rating:** 0.0/5.0 stars **Reviewed by:** Yiğit K. | Founder & Former General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2022 **What do you like best about Earth Class Mail?** Easy to onboard, nice UI/UX and Stripe Atlas colaboration brings some discount to use their services but if I know their support quality, I'm %100 sure that I'll never use them. **What do you dislike about Earth Class Mail?** Support people is so rude and cancelling the account is impossible. I have not use the service but forget to cancel subscription but they want to get all invoice paid to cancel the service. It is not a company that support its client satisfaction. **What problems is Earth Class Mail solving and how is that benefiting you?** Stripe Atlas recommended the service us to start company in US. ### 4. ECM Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2022 **What do you like best about Earth Class Mail?** It's great to have a virtual mailing address to receive all mail as scanned PDF and love that it's more green. **What do you dislike about Earth Class Mail?** It is not as consistent or timely at times **What problems is Earth Class Mail solving and how is that benefiting you?** Having a virtual mailbox where we can trust to have all mail received via email as PDFs which helps with documentation ### 5. Best in class tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about Earth Class Mail?** The service makes it easy to automate mail processing and collect checks efficiently. **What do you dislike about Earth Class Mail?** It can be expensive depending on mail volume. **What problems is Earth Class Mail solving and how is that benefiting you?** We are able to collect and process checks efficiently. ### 6. Unreliable and untrustworthy **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2019 **What do you like best about Earth Class Mail?** The concept of virtual mailboxes for completing transition to digital **What do you dislike about Earth Class Mail?** Poor execution (addresses bounce mail) and constant price increases and plan downgrades (I now pay almost 10x for less service than I used to get). **Recommendations to others considering Earth Class Mail:** I've been a customer of Earth Class Mail (ECM) for many years, but the recent more-than-doubling of their prices (from $14.95 to $29 and now to $79!) has forced me to move to another better, cheaper provider (Anytime Mailbox). The last time ECM doubled their prices (in 2017, shortly after their bankruptcy) they committed in writing that us loyal customers would enjoy a "lifetime credit for an extra address" and should accept the change on the basis that we "will not be excluded from new features and improvements in the future". Not even a year later they instead reduced service levels, claiming it was "not an economical business model". Then a year after that (September 2019) they reneged on their "lifetime" promise, instituting a huge 70% price increase and charging for addresses. As if that wasn't enough, the "premium" San Francisco address is itself a forwarder, meaning that my packages are more often than not being rejected; this "service" currently costs $109/month before usage fees! To add insult to injury, I've just learned from another irate customer that they plan to continue charging me for 6 months after I leave, but there's no point discussing with them as they will just refer to clauses buried deep in their terms. The best way to avoid the disruption and expense I'm experiencing now is to avoid signing up in the first place; there are plenty of other, better options out there. **What problems is Earth Class Mail solving and how is that benefiting you?** Local presence in remote markets. Costs exceed benefits. ### 7. Useful, but feels like it's not the best value. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2019 **What do you like best about Earth Class Mail?** I love the new UI, it's easy to use, find everything you need, and make changes to mail actions. It's a great improvement over Earth Class Mail's (now sunsetted) old interface. I also like the ease of use of the mobile website—I do a lot of multi-tasking business from my phone while traveling, and having a useful and easy mobile site is helpful. **What do you dislike about Earth Class Mail?** I dislike the cost to value ratio. We pay a monthly subscription fee plus additional fees for postage for any mail forwarded, plus additional fees for any special desired actions. As far as I can tell, there's no simple way to automate shredding of certain types of mail (to avoid storage fees)... and if there is a way to do that, it's not obvious (so that UX needs to be worked on). It feels like it's nickel and dime-ing us. Also, the Mail Status titles are unclear. There's no key for the various statuses that's obvious and easily accessible. **Recommendations to others considering Earth Class Mail:** Carefully consider what your goals are for a mail forwarding service. If you need daily mail forwarding, be prepared to pay postage for each additional piece of mail in addition to your subscription fee. **What problems is Earth Class Mail solving and how is that benefiting you?** We use Earth Class Mail to provide our small, remote business with a central address for communications. All our mailed client communication goes through Earth Class, separating and protecting our company from being directly associated with any particular one of three owners. ### 8. Good mailing Platform! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2019 **What do you like best about Earth Class Mail?** -Mail sorting, scanning, cheque depositing - All digitally -Can view history -No maintaining physical files, all records in PDF -You can chose to scan, deposit or shred your files -Usually fast, scan is performed within 24 hours **What do you dislike about Earth Class Mail?** -Support can take a while -After the new update, shred takes a while -I have mails from last 2 weeks pending shred -Other than that, everything is working well for us **What problems is Earth Class Mail solving and how is that benefiting you?** -They can initiate the scan once you apply the rules, so whenever you have a new mail you do not have to give a scan command, it can be done automatically -There are many more rules available for automation -Cheques and deposit slips all in one place, easy to find historical information ### 9. Fantastic service you can use anywhere **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2019 **What do you like best about Earth Class Mail?** Earth Class Mail is awesome. I love that I don’t have to go anywhere to pick-up my mail... they scan and email it to me! **What do you dislike about Earth Class Mail?** It costs money to store your mail, but you can also get it shredded- super helpful. **What problems is Earth Class Mail solving and how is that benefiting you?** I travel a lot so I can’t always pick up my mail in my hometown. Earth Class Mail makes it easy for me to be anywhere in the world and get access to my mail! ### 10. Effortless Digital Mail Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2019 **What do you like best about Earth Class Mail?** The Earth Class mail scanners turn paper and mail into easy-to-read digital documents. It makes virtually all paper useful and ready to become part of a digital workflow. **What do you dislike about Earth Class Mail?** Routing postal mail to Earth Class to a bit of set up time. **Recommendations to others considering Earth Class Mail:** Determine pricing terms and conditions before signing up for a trial. **What problems is Earth Class Mail solving and how is that benefiting you?** I’m removing the need to sort through piles of envelopes since Earth Class converts them to digital products! ### 11. Earth Class Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2019 **What do you like best about Earth Class Mail?** I think how easy and manageable this software is. **What do you dislike about Earth Class Mail?** No problems have come up that we have come to notice. **What problems is Earth Class Mail solving and how is that benefiting you?** It’s easy to use and has unified our team more than we have expected. ### 12. Have had nothing but positive experiences **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2019 **What do you like best about Earth Class Mail?** It’s quick and efficient and is a product that is easy to use **What do you dislike about Earth Class Mail?** Sometimes the functionalities can be difficult **Recommendations to others considering Earth Class Mail:** Not a bad product **What problems is Earth Class Mail solving and how is that benefiting you?** The time and pace of sending vs receiving ### 13. Mail Review **Rating:** 5.0/5.0 stars **Reviewed by:** Angelica F. | Science Teacher, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2018 **What do you like best about Earth Class Mail?** This mail service is fast and I am able to use it everywhere. It also works well on iPads or Macbooks. Professionally I use these types of software, so therefore the compatibility is a must for me. I also like that my iPhone is very useful with this email. I can use this to communicate with my boss and coworkers effortlessly. I have asked others how they prefer this software and they have also given high regards to this software. Areas of high likeness include the ease of access and use across interfaces, the cost of this service and the speedy retrieving and sending of communication nationwide. **What do you dislike about Earth Class Mail?** I dislike that I cannot use it too well on my android phone or tablet. This service moves a little slower. Maybe there is an update that is getting ready to occur to make these features more useful. However, I do not use Android at work so this minimizes the fact that this interface may move this program a lot slower. **Recommendations to others considering Earth Class Mail:** This software is easy to install and use on the Apple interface. Windows has also been useful and easy to incorporate this email tool. Users can communicate quickly because this software allows you to send messages fast. The retrieval of emails are also really quick as well so there is a short delay, if any, between two communicating parties. **What problems is Earth Class Mail solving and how is that benefiting you?** I am solving the business problem of communicating with in network and out of network collaborators. Worldwide communication is a little slower than communicating in the country. I believe that if this email had enhancements or something like a chat that may make this communication more useful for me in the business setting. ## Earth Class Mail Discussions - [What is Earth Class Mail used for?](https://www.g2.com/discussions/what-is-earth-class-mail-used-for) - [View Earth Class Mail pricing details and edition comparison](https://www.g2.com/products/earth-class-mail/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+16%3A11%3A54+-0500&secure%5Bsession_id%5D=bd174226-9982-4d00-acb7-4eefa3de0e1a&secure%5Btoken%5D=5e98f1a747aab09605115b402850c0cfdb5c20dff330ab0ec02c6d1d2aa10ec2&format=llm_user) ## Earth Class Mail Features **Physical Mail** - Check Deposit - Package Handling - Shredding - Physical Storage - Mail Bundling **Software Platform** - Mobile Application - Notifications - Unlimited Cloud Storage - Multiple Logins - Filters **Agentic AI - Virtual Mailbox** - Autonomous Task Execution - Cross-system Integration ## Top Earth Class Mail Alternatives - [US Global Mail](https://www.g2.com/products/us-global-mail/reviews) - 4.5/5.0 (83 reviews) - [Anytime Mailbox](https://www.g2.com/products/anytime-mailbox/reviews) - 3.3/5.0 (12 reviews) - [Virtual Post Mail](https://www.g2.com/products/virtual-post-mail/reviews) - 3.9/5.0 (10 reviews)