I like that Breezeway is a good workhorse and is really good for single market use and mostly pretty good for regional, multimarket use. It gets a little more confusing with multiple countries and languages. It works across an app and other channels. I appreciate its core function of straightforward task management for running physical operations. The ability to schedule cleaners, maintenance, and other service teams like vendors to arrive at the right time is incredible, allowing for same-day bookings and beating the competition. Also, the setup was pretty easy with several sessions featuring a very good instructor who had a good grasp of Breezeway's technology, even though it took some time. Review collected by and hosted on G2.com.
Over the years, Breezeway takes a long time to develop solutions for what seem like widespread core use cases. For example, having inventory in multiple warehouse locations with customizable or viewable lists specific to those locations or markets. Right now, there's a big list viewable globally by everyone, which isn't ideal. Breezeway is more configurable, but setting it up to work well requires a lot of effort and upkeep. It's not as intuitive and requires constant configuration to stay active and function smoothly. Photo uploads don't work so well. Cleaners or maintenance groups need to provide evidence of their work with photos, but this is challenging if the Wi-Fi signal is weak or if they're using older phone technology. We've heard that it's hard for some cleaners to take and upload photos room by room, leading to huge photo dumps that take a long time to sort out. Review collected by and hosted on G2.com.
