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The team is the best. Everyone is so responsive to questions and concerns we have as well as the feedback we give. The tooling is interesting and important to understand customer journeys and behaviors - the new heatmap demo is the step in the right direction to further make the tool more valuable and easy to use. The functionality of customer journey is very easy to understand and segment. Review collected by and hosted on G2.com.
The manual nature of building metrics and funnels are pretty difficult. I think there could be more AI tooling to help create funnels and metrics here and remove some of the manual inputs on the users end. From a ecommerce perspective, would love to see tooling more related to the customer shopping journey from a PDP and PLP perspective or if the tooling already exists, would like to see stronger use cases in trainings. Review collected by and hosted on G2.com.
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