I've been working with Ethnio for five years at three different companies. At Facebook and Airbnb, I used Ethnio to manage research operations (specifically intercepts and participant management) across teams of 60+ researchers. Now that I work as a team of two, I use Ethnio to carry the burden of research operations for my own studies. I've found Ethnio to be extremely adept to a variety of situations, and the customer service at Ethnio is second-to-none. Any question I have I get an answer to often within an hour, sometimes I notice they just fix the issue on my behalf and send a quick notification about it. I like that with Ethnio I can do everything from source participants on my own site, to run brand surveys, to create email templates, to manage my pool of participants. I love the incentive features, too and have used them since the days of just Amazon gift cards. It's such an easy tool and my go-to starting place for almost every project I start. I can't recommend it enough for budding research operations teams trying to handle multiple streams of work across researchers, all the way down to scrappy startups of one or two researchers.
Ethnio, like most small research tool companies, has bugs occasionally. To get around issues with this I try to test my projects with Ethnio before I launch to avoid unexpected errors. The Ethnio team is always learning, so I've found that being honest and proactive with my feedback has helped resolve any issues I have.
Be sure to email email@example.com if you have any questions at all. I've saved a ton of time by just asking! Further, be sure to use tagging whenever possible. Ethnio is feature rich, so it's important to use tags and naming conventions that will pay dividends later as you utilize more features or start more studies.
With a lack of user data to pull from, Ethnio allows me to easily get access to real customers through their intercept tool. Additionally, our team is scrappy and not ready to buy into a managed brand survey platform so I use Ethnio has a quick way to get feedback about our tool and experience for our brand team. Finally, Ethnio makes it easy to manage participants across a variety of projects and easily keep tabs on where they came from, when and what interaction they've had with our research team.