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Compare Fullstory and Mouseflow 
At a Glance
Market Segments
Mid-Market (43.5% of reviews)
Small-Business (68.0% of reviews)
Entry-Level Pricing
Contact Us
Free 500 Sessions Per Month
Fullstory
Star Rating
(1,045)4.5 out of 5
Market Segments
Mid-Market (43.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 4 pricing plansMouseflow
Star Rating
(689)4.6 out of 5
Market Segments
Small-Business (68.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 500 Sessions Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fullstory excels in providing a comprehensive visual of the customer experience, which is particularly beneficial for troubleshooting. Users appreciate the detailed technical information available during sessions, allowing them to identify whether issues are isolated or widespread.
- Users say that Mouseflow offers a user-friendly experience, allowing them to log in and accomplish tasks efficiently. The platform's heatmaps and session replays are highlighted as valuable features, enabling users to see where visitors click and how they interact with the site.
- Reviewers mention that Fullstory's support team is highly regarded, with users noting their approachability and genuine investment in customer success. This level of support can significantly enhance the user experience, making it easier to navigate challenges.
- According to verified reviews, Mouseflow has a strong focus on ease of use, with many users appreciating its straightforward interface. However, some users feel that the platform has not introduced new features relevant to their needs recently, which may limit its long-term value.
- G2 reviewers highlight that Fullstory's flexibility allows users to utilize the platform in various ways, including filtering out specific users to simplify data analysis. This adaptability is a key advantage for teams looking to tailor their analytics to specific workflows.
- Users report that while both platforms offer solid analytics capabilities, Fullstory's higher G2 scores in session replay and product analytics indicate a more robust overall performance, making it a preferred choice for those seeking deeper insights into user behavior.
Pricing
Entry-Level Pricing
Fullstory
Business
Contact Us
For teams that need total cross-functional clarity into their digital portfolio.
- Autocapture
- Session Insights
- Core Product Analytics
Mouseflow
Free Forever
Free
500 Sessions Per Month
Start spotting friction and drop-offs on limited traffic.
- 1 website project
- 1 conversion funnel analytics
- 1 month data retention
Free Trial
Fullstory
Free Trial is available
Mouseflow
Free Trial is available
Ratings
Meets Requirements
8.7
886
8.8
515
Ease of Use
8.3
897
8.8
524
Ease of Setup
8.4
532
9.0
340
Ease of Admin
8.7
319
9.0
281
Quality of Support
9.0
685
9.0
407
Has the product been a good partner in doing business?
9.0
301
8.9
252
Product Direction (% positive)
8.8
849
8.6
467
Features by Category
Metrics
8.5
270
8.5
169
8.6
264
8.4
169
8.3
253
8.4
178
8.7
272
8.4
171
8.4
278
7.9
157
7.8
246
7.8
144
7.7
246
7.7
144
8.2
258
8.2
159
8.5
260
7.9
159
Reporting
8.7
276
Feature Not Available
8.3
264
7.7
147
7.9
263
Feature Not Available
8.7
268
7.5
146
7.9
235
7.7
154
7.8
241
7.7
141
8.4
264
8.0
157
Other
8.3
265
Feature Not Available
7.8
232
Feature Not Available
8.0
255
Feature Not Available
7.6
227
7.7
136
7.4
226
Feature Not Available
6.6
222
7.0
123
7.6
215
Feature Not Available
Agentic AI - Digital Analytics
6.1
11
Not enough data
6.5
12
Not enough data
6.4
13
Not enough data
6.4
13
Not enough data
Administration
7.5
254
7.5
116
7.8
258
7.6
118
8.7
272
8.1
145
8.3
272
8.3
137
User Identification
7.7
75
Not enough data
8.5
78
Not enough data
8.8
78
Not enough data
Tracking & Reporting
8.5
77
Not enough data
9.0
76
Not enough data
8.2
75
Not enough data
8.8
79
Not enough data
8.7
80
Not enough data
8.8
80
Not enough data
Metrics
8.8
80
Not enough data
8.5
75
Not enough data
8.2
73
Not enough data
8.1
74
Not enough data
8.7
78
Not enough data
User Behavior
9.0
378
|
Verified
8.7
233
|
Verified
8.6
356
|
Verified
8.7
231
|
Verified
8.5
377
|
Verified
7.9
217
|
Verified
A/B Testing
8.5
355
|
Verified
7.7
176
|
Verified
Feature Not Available
6.8
139
|
Verified
8.3
358
|
Verified
8.0
183
|
Verified
8.2
328
|
Verified
7.4
142
|
Verified
Visitor Information
8.5
368
|
Verified
7.9
193
|
Verified
8.2
366
|
Verified
7.8
175
|
Verified
Agentic AI - Session Replay
5.9
23
7.8
6
User Analysis
8.4
40
Not enough data
8.1
38
Not enough data
User Support
8.4
42
Not enough data
8.0
36
Not enough data
8.8
38
Not enough data
Walkthrough Type
8.9
43
Not enough data
9.1
53
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Product Analytics
7.8
190
7.3
60
8.6
205
7.9
65
8.5
199
7.4
64
8.4
213
8.0
67
7.3
197
7.9
53
7.7
175
7.3
54
7.3
189
7.7
52
7.5
176
7.3
55
Agentic AI - Product Analytics
5.2
9
Not enough data
5.2
9
Not enough data
5.9
9
Not enough data
5.2
9
Not enough data
Analytics
7.8
76
8.3
87
8.2
83
8.4
99
8.4
83
8.3
88
7.5
78
7.8
80
7.1
77
7.8
80
Feature Not Available
Feature Not Available
Administration
7.8
78
7.8
74
6.7
80
7.2
75
7.2
77
7.6
78
Generative AI
5.8
77
6.5
43
Agentic AI - E-Commerce Analytics
4.2
6
Not enough data
4.2
6
Not enough data
5.3
6
Not enough data
4.2
6
Not enough data
4.2
6
Not enough data
Data Sourcing
7.4
100
Not enough data
7.7
98
Not enough data
Feature Not Available
Not enough data
7.9
99
Not enough data
Intelligence
6.9
97
Not enough data
6.8
99
Not enough data
7.0
96
Not enough data
Platform Basics
Not enough data
7.6
11
Not enough data
7.4
11
Not enough data
7.7
10
Not enough data
7.7
10
Not enough data
7.8
10
Agentic AI - Customer Journey Mapping
Not enough data
8.7
5
Generative AI
6.7
10
Not enough data
Self-Service Experience
7.9
27
Not enough data
7.9
24
Not enough data
6.7
23
Not enough data
7.2
24
Not enough data
7.9
27
Not enough data
Self-Service Platform
8.1
33
Not enough data
8.9
32
Not enough data
6.3
25
Not enough data
8.1
27
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.3
10
Not enough data
6.7
10
Survey Management
Not enough data
7.6
21
Not enough data
7.6
22
Not enough data
8.0
23
Not enough data
8.1
23
Process Management
Not enough data
7.9
22
Not enough data
7.9
21
Not enough data
8.7
22
Not enough data
Feature Not Available
System Management
Not enough data
8.7
20
Not enough data
Feature Not Available
Scalability and Performance - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cost and Efficiency - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration and Extensibility - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Compliance - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability and Support - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
6.7
8
8.1
6
7.1
7
7.8
6
7.1
8
8.3
6
6.7
6
7.2
6
7.2
6
7.5
6
7.2
6
8.6
6
Analysis
8.3
179
8.2
226
8.3
172
8.0
201
8.2
159
8.3
221
8.1
171
8.2
210
8.7
172
8.4
231
Reporting
8.9
189
9.1
260
9.3
199
8.9
260
8.7
186
8.7
239
8.4
173
8.1
208
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing Operations
Not enough data
6.9
73
Not enough data
8.0
81
Not enough data
7.9
82
Not enough data
8.1
77
Not enough data
7.0
69
Not enough data
Feature Not Available
Campaign Activity
Not enough data
7.8
83
Not enough data
8.2
92
Not enough data
7.4
76
Not enough data
7.5
75
Not enough data
7.5
74
Not enough data
Feature Not Available
Agentic AI - Marketing Analytics
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
7.7
5
Metrics
8.8
80
Not enough data
8.5
75
Not enough data
8.2
73
Not enough data
8.1
74
Not enough data
8.7
78
Not enough data
Variation Testing
7.5
50
Not enough data
7.0
48
Not enough data
8.1
49
Not enough data
8.5
51
Not enough data
7.7
49
Not enough data
7.1
47
Not enough data
Reporting
9.3
55
Not enough data
9.0
54
Not enough data
Personalization
8.2
52
Not enough data
7.8
48
Not enough data
9.0
52
Not enough data
Administration
8.3
48
Not enough data
8.3
47
Not enough data
9.3
53
Not enough data
9.0
53
Not enough data
Categories
Categories
Shared Categories
Fullstory and Mouseflow are categorized as E-Commerce Analytics, Product Analytics, Session Replay, Heatmap Tools, and Digital Analytics
Unique Categories
Fullstory is categorized as Generative AI Infrastructure, SAP Store, Customer Data Platform (CDP), Mobile App Analytics, Mobile App Optimization, Customer Self-Service, and Digital Adoption Platform
Mouseflow is categorized as Marketing Analytics, Enterprise Feedback Management, and Customer Journey Mapping
Reviews
Reviewers' Company Size
Fullstory
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mouseflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.5%
Information Technology and Services
10.9%
Financial Services
8.0%
Marketing and Advertising
5.6%
Retail
5.0%
Other
48.0%
Marketing and Advertising
10.4%
Computer Software
7.4%
Retail
5.1%
Information Technology and Services
4.8%
Health, Wellness and Fitness
3.9%
Other
68.3%
Discussions
Is there anything FullStory doesn't support?
2 Comments
Official Response from Fullstory
Alas, there are still a few things we can't do. This isn't necessarily an exhaustive list, since new technology is constantly popping up, but these are the...Read more
What is Session Replay?
2 Comments
PW
Session Replay allows you to playback a customer interacting with your site. It's a fully-animated experience that includes every action that a customer...Read more
Is there a possibility to add videos or images to the popups?
2 Comments
OD
Hi Charly,
Sure thing! You can simply show a picture, animation or even embed a video within your Usetiful content.
All the best,
OndrejRead more
What is Mouseflow used for?
2 Comments
JM
Mouse flow is a behavioural analytic solution to help identify and work out friction on your web pages. Read more
Why can't record all sessions
1 Comment
EC
Hello!
Mouseflow is designed to record all of your visitors' sessions, so there seems to be something going on preventing you to do so.
We’d like an...Read more
Why the amount of recordings is the same as heatmaps? And why the credits are too low?
1 Comment
Official Response from Mouseflow
Hi Rocio, there seems to be some confusion. For $49/mo Crazy Egg offers 500 recordings and 75,000 page views. On a cheaper plan (29$/mo) Mouseflow offers...Read more
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