Compare ClickSoftware vs Salesforce Field Service Lightning

See this
comparison of ClickSoftware vs. Salesforce Field Service Lightning
based on data from user reviews. ClickSoftware rates 4.0/5 stars with 73 reviews. Salesforce Field Service Lightning rates 3.9/5 stars with 13 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Unlimited
$ 300
USD/user/month* (billed annually)
 
Enterprise
$150
USD/user/month* (billed annually)
 
Free Trial Unavailable
Free Trial
ClickSoftware
Free Trial Unavailable
Salesforce Field Service Lightning
Unlimited
$ 300USD/user/month* (billed annually)
Enterprise
$150USD/user/month* (billed annually)
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
7.8
Ease of Use
Ease of Use
8.3
7.8
Ease of Setup
Ease of Setup
7.5
Not enough data available
Ease of Admin
Ease of Admin
7.6
Not enough data available
Quality of Support
Quality of Support
8.1
7.7
Ease of Doing Business With
Ease of Doing Business With
7.8
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
8.6
7.1
Meets Requirements
ClickSoftware
8.5
Salesforce Field Service Lightning
7.8
Ease of Use
ClickSoftware
8.3
Salesforce Field Service Lightning
7.8
Ease of Setup
ClickSoftware
7.5
Salesforce Field Service Lightning
Not enough data available
Ease of Admin
ClickSoftware
7.6
Salesforce Field Service Lightning
Not enough data available
Quality of Support
ClickSoftware
8.1
Salesforce Field Service Lightning
7.7
Ease of Doing Business With
ClickSoftware
7.8
Salesforce Field Service Lightning
Not enough data available
Product Direction (% positive)
ClickSoftware
8.6
Salesforce Field Service Lightning
7.1

Features

Before the Job
Calendar
ClickSoftware
8.5
Salesforce Field Service Lightning
7.9
Dispatch
ClickSoftware
8.6
Salesforce Field Service Lightning
7.4
Roles
ClickSoftware
8.8
Salesforce Field Service Lightning
7.3
Booking
ClickSoftware
8.3
Salesforce Field Service Lightning
8.1
On the Job
Location
ClickSoftware
8.9
Salesforce Field Service Lightning
8.0
Employee Communication
ClickSoftware
8.6
Salesforce Field Service Lightning
7.7
Behavior Monitoring
ClickSoftware
8.5
Salesforce Field Service Lightning
7.8
Client Notifications
ClickSoftware
8.9
Salesforce Field Service Lightning
7.9
Field Sales
ClickSoftware
Not enough data available
Salesforce Field Service Lightning
Not enough data available
After the Job
Reports
ClickSoftware
8.7
Salesforce Field Service Lightning
8.3
Analytics
ClickSoftware
8.7
Salesforce Field Service Lightning
8.7
Invoicing
ClickSoftware
Not enough data available
Salesforce Field Service Lightning
7.7
CRM Integrations
ClickSoftware
Not enough data available
Salesforce Field Service Lightning
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
23.6%
15.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.2%
46.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
47.2%
38.5%
ClickSoftware
Small-Business
23.6%
Mid-Market
29.2%
Enterprise
47.2%
Salesforce Field Service Lightning
Small-Business
15.4%
Mid-Market
46.2%
Enterprise
38.5%

Reviewers' Industry

 
Telecommunications
12.5%
Telecommunications
15.4%
 
Computer Software
8.3%
Staffing and Recruiting
7.7%
 
Information Technology and Services
6.9%
Retail
7.7%
 
Hospital & Health Care
6.9%
Non-Profit Organization Management
7.7%
 
Consumer Services
5.6%
Investment Management
7.7%
 
Other
59.7%
Other
53.8%
ClickSoftware
Telecommunications
12.5%
Computer Software
8.3%
Information Technology and Services
6.9%
Hospital & Health Care
6.9%
Consumer Services
5.6%
Other
59.7%
Salesforce Field Service Lightning
Telecommunications
15.4%
Staffing and Recruiting
7.7%
Retail
7.7%
Non-Profit Organization Management
7.7%
Investment Management
7.7%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Executive Sponsor in Consumer Electronics

It works well for scheduling and work force planning for our Field Service team.

Administrator in Telecommunications

I like the ability to customize the program and set up schedules for multiple teams.

Most Helpful Critical Review
Most Helpful Critical Review
User in Hospital & Health Care

nothing, i think works fine and provide all that we need

Robert S.
User

I don't like the fact that you cant FIND DUPLICATES on anything accounts for leads.

 
ClickSoftware
Most Helpful Favorable Review
Executive Sponsor in Consumer Electronics

It works well for scheduling and work force planning for our Field Service team.

Most Helpful Critical Review
User in Hospital & Health Care

nothing, i think works fine and provide all that we need

Salesforce Field Service Lightning
Most Helpful Favorable Review
Administrator in Telecommunications

I like the ability to customize the program and set up schedules for multiple teams.

Most Helpful Critical Review
Robert S.
User

I don't like the fact that you cant FIND DUPLICATES on anything accounts for leads.

Screenshots

 
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Salesforce Field Service Lightning
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