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Best Text Analysis Software for Medium-Sized Businesses

Blue Bowen
BB
Researched and written by Blue Bowen

Products classified in the overall Text Analysis category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Text Analysis to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Text Analysis category.

In addition to qualifying for inclusion in the Text Analysis Software category, to qualify for inclusion in the Medium-Sized Business Text Analysis Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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16 Listings in Text Analysis Available
(147)4.3 out of 5
Optimized for quick response
2nd Easiest To Use in Text Analysis software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Businesses struggle to understand the true meaning behind customer feedback, and how to action it. Canvs solves this by using advanced AI to analyze unstructured data, turning complex customer sentime

    Users
    No information available
    Industries
    • Market Research
    • Entertainment
    Market Segment
    • 41% Enterprise
    • 32% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Canvs AI is a platform that analyzes and visualizes open-ended responses, providing insights and trends from large volumes of data.
    • Users like the user-friendly interface, powerful analytics, and excellent customer service, and appreciate the ability to work faster and gain deeper insights using the AI Story Assist feature.
    • Reviewers noted that the platform sometimes struggles with large datasets, has limited filtering capabilities, and can be glitchy, requiring specific inputs or refreshes for optimal functionality.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Canvs Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Insights Generation
    21
    AI Technology
    20
    Customer Support
    16
    Helpful
    16
    Cons
    Inaccuracy
    8
    AI Limitations
    7
    AI Inaccuracy
    6
    Accuracy Issues
    5
    Filtering Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Canvs features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    7.2
    Custom Extension
    Average: 8.1
    7.6
    Compositionality
    Average: 8.2
    7.4
    Pre-Built Parameterization
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Canvs AI
    Company Website
    Year Founded
    2010
    HQ Location
    New York, New York
    Twitter
    @canvsai
    2,729 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    34 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Businesses struggle to understand the true meaning behind customer feedback, and how to action it. Canvs solves this by using advanced AI to analyze unstructured data, turning complex customer sentime

Users
No information available
Industries
  • Market Research
  • Entertainment
Market Segment
  • 41% Enterprise
  • 32% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Canvs AI is a platform that analyzes and visualizes open-ended responses, providing insights and trends from large volumes of data.
  • Users like the user-friendly interface, powerful analytics, and excellent customer service, and appreciate the ability to work faster and gain deeper insights using the AI Story Assist feature.
  • Reviewers noted that the platform sometimes struggles with large datasets, has limited filtering capabilities, and can be glitchy, requiring specific inputs or refreshes for optimal functionality.
Canvs Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Insights Generation
21
AI Technology
20
Customer Support
16
Helpful
16
Cons
Inaccuracy
8
AI Limitations
7
AI Inaccuracy
6
Accuracy Issues
5
Filtering Issues
5
Canvs features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
7.2
Custom Extension
Average: 8.1
7.6
Compositionality
Average: 8.2
7.4
Pre-Built Parameterization
Average: 8.3
Seller Details
Seller
Canvs AI
Company Website
Year Founded
2010
HQ Location
New York, New York
Twitter
@canvsai
2,729 Twitter followers
LinkedIn® Page
www.linkedin.com
34 employees on LinkedIn®
(97)4.3 out of 5
9th Easiest To Use in Text Analysis software
View top Consulting Services for Google Cloud Natural Language API
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Derive insights from unstructured text using Google machine learning.

    Users
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 55% Small-Business
    • 24% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Google Cloud Natural Language API Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Cloud Computing
    2
    Accuracy
    1
    AI Technology
    1
    Application Development
    1
    Automation
    1
    Cons
    Not User-Friendly
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Google Cloud Natural Language API features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Custom Extension
    Average: 8.1
    8.8
    Compositionality
    Average: 8.2
    8.3
    Pre-Built Parameterization
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Google
    Year Founded
    1998
    HQ Location
    Mountain View, CA
    Twitter
    @google
    31,508,752 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    325,307 employees on LinkedIn®
    Ownership
    NASDAQ:GOOG
Product Description
How are these determined?Information
This description is provided by the seller.

Derive insights from unstructured text using Google machine learning.

Users
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 55% Small-Business
  • 24% Enterprise
Google Cloud Natural Language API Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cloud Computing
2
Accuracy
1
AI Technology
1
Application Development
1
Automation
1
Cons
Not User-Friendly
1
Google Cloud Natural Language API features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.0
8.7
Custom Extension
Average: 8.1
8.8
Compositionality
Average: 8.2
8.3
Pre-Built Parameterization
Average: 8.3
Seller Details
Seller
Google
Year Founded
1998
HQ Location
Mountain View, CA
Twitter
@google
31,508,752 Twitter followers
LinkedIn® Page
www.linkedin.com
325,307 employees on LinkedIn®
Ownership
NASDAQ:GOOG

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(214)4.5 out of 5
Optimized for quick response
5th Easiest To Use in Text Analysis software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chattermill is the customer experience intelligence and Voice of Customer (VoC) platform designed to help organizations effectively unify and analyze their customer feedback across any channel. By lev

    Users
    • Senior Product Manager
    • Product Manager
    Industries
    • Retail
    • Financial Services
    Market Segment
    • 50% Mid-Market
    • 43% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Chattermill is a tool that allows monitoring of customer feedback and tracking of performance over time.
    • Users frequently mention the tool's ability to consolidate feedback from various sources, its user-friendly interface, and its powerful AI analytics that help in identifying trends and understanding customer sentiments.
    • Reviewers mentioned issues such as the interface not being intuitive, the sentiment algorithm being inaccurate, the initial setup being lengthy, and the overwhelming amount of information presented.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Chattermill Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    45
    Feedback Management
    36
    Customer Insights
    34
    Insights Generation
    34
    Insights Analysis
    29
    Cons
    Not Intuitive
    12
    Complex Usability
    10
    Inaccuracy
    10
    Insufficient Information
    10
    AI Limitations
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Chattermill features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    7.9
    Custom Extension
    Average: 8.1
    7.7
    Compositionality
    Average: 8.2
    8.0
    Pre-Built Parameterization
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2015
    HQ Location
    London
    Twitter
    @ChattermillAI
    464 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    74 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chattermill is the customer experience intelligence and Voice of Customer (VoC) platform designed to help organizations effectively unify and analyze their customer feedback across any channel. By lev

Users
  • Senior Product Manager
  • Product Manager
Industries
  • Retail
  • Financial Services
Market Segment
  • 50% Mid-Market
  • 43% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Chattermill is a tool that allows monitoring of customer feedback and tracking of performance over time.
  • Users frequently mention the tool's ability to consolidate feedback from various sources, its user-friendly interface, and its powerful AI analytics that help in identifying trends and understanding customer sentiments.
  • Reviewers mentioned issues such as the interface not being intuitive, the sentiment algorithm being inaccurate, the initial setup being lengthy, and the overwhelming amount of information presented.
Chattermill Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
45
Feedback Management
36
Customer Insights
34
Insights Generation
34
Insights Analysis
29
Cons
Not Intuitive
12
Complex Usability
10
Inaccuracy
10
Insufficient Information
10
AI Limitations
9
Chattermill features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
7.9
Custom Extension
Average: 8.1
7.7
Compositionality
Average: 8.2
8.0
Pre-Built Parameterization
Average: 8.3
Seller Details
Company Website
Year Founded
2015
HQ Location
London
Twitter
@ChattermillAI
464 Twitter followers
LinkedIn® Page
www.linkedin.com
74 employees on LinkedIn®
(615)4.3 out of 5
8th Easiest To Use in Text Analysis software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Organizations face increasing demands for high-powered analytics that produce fast, trustworthy results. Whether it’s providing teams of data scientists with advanced machine learning capabilities or

    Users
    • Student
    • Biostatistician
    Industries
    • Pharmaceuticals
    • Banking
    Market Segment
    • 34% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SAS Viya is a cloud-based analytics platform that supports advanced analytics, machine learning, and data processing in one platform.
    • Reviewers frequently mention its strong performance, fast processing, easy integration with cloud platforms, and its ability to make teamwork easier by keeping everything in one place.
    • Reviewers mentioned that SAS Viya can be complex to configure, requires strong technical skills to manage in large environments, and its high cost can be a barrier for smaller organizations or teams with limited budgets.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SAS Viya Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    279
    Features
    199
    Analytics
    172
    Data Analysis
    143
    User Interface
    133
    Cons
    Learning Difficulty
    132
    Learning Curve
    129
    Complexity
    125
    Difficult Learning
    102
    Not User-Friendly
    96
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SAS Viya features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 9.0
    7.5
    Custom Extension
    Average: 8.1
    8.1
    Compositionality
    Average: 8.2
    7.6
    Pre-Built Parameterization
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1976
    HQ Location
    Cary, NC
    Twitter
    @SASsoftware
    61,221 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    18,116 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Organizations face increasing demands for high-powered analytics that produce fast, trustworthy results. Whether it’s providing teams of data scientists with advanced machine learning capabilities or

Users
  • Student
  • Biostatistician
Industries
  • Pharmaceuticals
  • Banking
Market Segment
  • 34% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SAS Viya is a cloud-based analytics platform that supports advanced analytics, machine learning, and data processing in one platform.
  • Reviewers frequently mention its strong performance, fast processing, easy integration with cloud platforms, and its ability to make teamwork easier by keeping everything in one place.
  • Reviewers mentioned that SAS Viya can be complex to configure, requires strong technical skills to manage in large environments, and its high cost can be a barrier for smaller organizations or teams with limited budgets.
SAS Viya Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
279
Features
199
Analytics
172
Data Analysis
143
User Interface
133
Cons
Learning Difficulty
132
Learning Curve
129
Complexity
125
Difficult Learning
102
Not User-Friendly
96
SAS Viya features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 9.0
7.5
Custom Extension
Average: 8.1
8.1
Compositionality
Average: 8.2
7.6
Pre-Built Parameterization
Average: 8.3
Seller Details
Company Website
Year Founded
1976
HQ Location
Cary, NC
Twitter
@SASsoftware
61,221 Twitter followers
LinkedIn® Page
www.linkedin.com
18,116 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dimension Labs is an unstructured conversation analytics platform that helps enterprises unlock the hidden value in customer interactions.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 73% Mid-Market
    • 20% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Dimension Labs Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Reporting
    4
    Customer Support
    3
    Dashboard Design
    3
    Ease of Use
    3
    Insights
    3
    Cons
    Learning Curve
    4
    Customization Issues
    3
    Limited Customization
    3
    Steep Learning Curve
    3
    Complexity
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dimension Labs features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dimension Labs is an unstructured conversation analytics platform that helps enterprises unlock the hidden value in customer interactions.

Users
No information available
Industries
No information available
Market Segment
  • 73% Mid-Market
  • 20% Small-Business
Dimension Labs Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Reporting
4
Customer Support
3
Dashboard Design
3
Ease of Use
3
Insights
3
Cons
Learning Curve
4
Customization Issues
3
Limited Customization
3
Steep Learning Curve
3
Complexity
2
Dimension Labs features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
(44)4.5 out of 5
3rd Easiest To Use in Text Analysis software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Caplena is a feedback intelligence layer that turns feedback into precise insights, and brings your entire organization on board to act on them Built with Swiss precision, our platform addresses th

    Users
    No information available
    Industries
    • Market Research
    Market Segment
    • 36% Mid-Market
    • 18% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Caplena is a tool for analyzing open-ended customer feedback, offering functions such as sentiment analysis, topic classification, data visualization, and anonymization for data privacy regulations.
    • Reviewers appreciate the easy-to-use interface, the speed of theme generation and tagging, the variety of available charts, and the excellent customer support that responds quickly to queries.
    • Reviewers noted issues with the code frame generation requiring a lot of refining and editing, lack of flexibility in editing charts, the user interface not being intuitive initially, and the tool not applying new set of codes automatically when data is large.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Caplena Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    20
    Customer Support
    10
    Categorization
    9
    AI Integration
    8
    AI Technology
    8
    Cons
    Not Intuitive
    7
    Missing Features
    6
    Data Management
    4
    Lacking Features
    3
    Limitations
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Caplena features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Custom Extension
    Average: 8.1
    8.2
    Compositionality
    Average: 8.2
    8.0
    Pre-Built Parameterization
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Caplena
    Company Website
    Year Founded
    2017
    HQ Location
    Zürich, CH
    Twitter
    @CaplenaCH
    73 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Caplena is a feedback intelligence layer that turns feedback into precise insights, and brings your entire organization on board to act on them Built with Swiss precision, our platform addresses th

Users
No information available
Industries
  • Market Research
Market Segment
  • 36% Mid-Market
  • 18% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Caplena is a tool for analyzing open-ended customer feedback, offering functions such as sentiment analysis, topic classification, data visualization, and anonymization for data privacy regulations.
  • Reviewers appreciate the easy-to-use interface, the speed of theme generation and tagging, the variety of available charts, and the excellent customer support that responds quickly to queries.
  • Reviewers noted issues with the code frame generation requiring a lot of refining and editing, lack of flexibility in editing charts, the user interface not being intuitive initially, and the tool not applying new set of codes automatically when data is large.
Caplena Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
20
Customer Support
10
Categorization
9
AI Integration
8
AI Technology
8
Cons
Not Intuitive
7
Missing Features
6
Data Management
4
Lacking Features
3
Limitations
3
Caplena features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
8.7
Custom Extension
Average: 8.1
8.2
Compositionality
Average: 8.2
8.0
Pre-Built Parameterization
Average: 8.3
Seller Details
Seller
Caplena
Company Website
Year Founded
2017
HQ Location
Zürich, CH
Twitter
@CaplenaCH
73 Twitter followers
LinkedIn® Page
www.linkedin.com
21 employees on LinkedIn®
(163)4.5 out of 5
12th Easiest To Use in Text Analysis software
View top Consulting Services for Dovetail
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    It’s never been easier to build a product or service. The barriers to entry (ideas, talent, and tooling) are quickly becoming commoditized by AI. The faster your teams align behind and solve the most

    Users
    • Senior UX Researcher
    • Product Designer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 45% Mid-Market
    • 27% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Dovetail is a tool designed to streamline the process of extracting insights from customer interviews, integrating with other tools like Zoom and Google Suite.
    • Users like the AI functionality that quickly summarizes and extracts common themes from customer feedback, the ability to tag videos and create clips, and the ease of use that makes workflow efficient.
    • Users mentioned that the initial setup of Dovetail can be difficult and time-consuming, the organization of files and projects can be challenging when multiple teams are using it, and the search function is limited to site-wide searches, not specific projects.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Dovetail Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    113
    Features
    83
    Useful
    51
    Insights
    50
    Insights Analysis
    48
    Cons
    Missing Features
    39
    Limitations
    35
    Inefficient Tagging
    28
    Complexity
    24
    Feature Limitations
    22
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dovetail features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    4.5
    Custom Extension
    Average: 8.1
    5.0
    Compositionality
    Average: 8.2
    5.1
    Pre-Built Parameterization
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2017
    HQ Location
    Sydney, Australia
    Twitter
    @hidovetail
    2,207 Twitter followers
    LinkedIn® Page
    au.linkedin.com
    190 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

It’s never been easier to build a product or service. The barriers to entry (ideas, talent, and tooling) are quickly becoming commoditized by AI. The faster your teams align behind and solve the most

Users
  • Senior UX Researcher
  • Product Designer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 45% Mid-Market
  • 27% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Dovetail is a tool designed to streamline the process of extracting insights from customer interviews, integrating with other tools like Zoom and Google Suite.
  • Users like the AI functionality that quickly summarizes and extracts common themes from customer feedback, the ability to tag videos and create clips, and the ease of use that makes workflow efficient.
  • Users mentioned that the initial setup of Dovetail can be difficult and time-consuming, the organization of files and projects can be challenging when multiple teams are using it, and the search function is limited to site-wide searches, not specific projects.
Dovetail Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
113
Features
83
Useful
51
Insights
50
Insights Analysis
48
Cons
Missing Features
39
Limitations
35
Inefficient Tagging
28
Complexity
24
Feature Limitations
22
Dovetail features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
4.5
Custom Extension
Average: 8.1
5.0
Compositionality
Average: 8.2
5.1
Pre-Built Parameterization
Average: 8.3
Seller Details
Company Website
Year Founded
2017
HQ Location
Sydney, Australia
Twitter
@hidovetail
2,207 Twitter followers
LinkedIn® Page
au.linkedin.com
190 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Amazon Comprehend is a natural language processing (NLP) service that uses machine learning to find insights and relationships in text. Amazon Comprehend identifies the language of the text; extracts

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 39% Mid-Market
    • 38% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Amazon Comprehend features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.0
    7.9
    Custom Extension
    Average: 8.1
    8.5
    Compositionality
    Average: 8.2
    8.2
    Pre-Built Parameterization
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2006
    HQ Location
    Seattle, WA
    Twitter
    @awscloud
    2,217,637 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    143,584 employees on LinkedIn®
    Ownership
    NASDAQ: AMZN
Product Description
How are these determined?Information
This description is provided by the seller.

Amazon Comprehend is a natural language processing (NLP) service that uses machine learning to find insights and relationships in text. Amazon Comprehend identifies the language of the text; extracts

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 39% Mid-Market
  • 38% Small-Business
Amazon Comprehend features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.0
7.9
Custom Extension
Average: 8.1
8.5
Compositionality
Average: 8.2
8.2
Pre-Built Parameterization
Average: 8.3
Seller Details
Year Founded
2006
HQ Location
Seattle, WA
Twitter
@awscloud
2,217,637 Twitter followers
LinkedIn® Page
www.linkedin.com
143,584 employees on LinkedIn®
Ownership
NASDAQ: AMZN
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Leveraged by brands and academics alike, ATLAS.ti allows anyone to analyze data and uncover valuable insights – no matter which sector you work in. From basic analysis tasks to the most in-depth rese

    Users
    No information available
    Industries
    • Higher Education
    • Research
    Market Segment
    • 37% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ATLAS.ti Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Intuitive
    3
    Useful
    3
    Categorization
    2
    Customer Support
    2
    Cons
    Data Inaccuracy
    1
    Error Handling
    1
    Lacking Features
    1
    Limited Features
    1
    Limited Language Support
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ATLAS.ti features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    7.9
    Custom Extension
    Average: 8.1
    8.3
    Compositionality
    Average: 8.2
    7.9
    Pre-Built Parameterization
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1993
    HQ Location
    Berlin
    Twitter
    @ATLASti
    4,242 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    48 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Leveraged by brands and academics alike, ATLAS.ti allows anyone to analyze data and uncover valuable insights – no matter which sector you work in. From basic analysis tasks to the most in-depth rese

Users
No information available
Industries
  • Higher Education
  • Research
Market Segment
  • 37% Small-Business
  • 34% Mid-Market
ATLAS.ti Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Intuitive
3
Useful
3
Categorization
2
Customer Support
2
Cons
Data Inaccuracy
1
Error Handling
1
Lacking Features
1
Limited Features
1
Limited Language Support
1
ATLAS.ti features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
7.9
Custom Extension
Average: 8.1
8.3
Compositionality
Average: 8.2
7.9
Pre-Built Parameterization
Average: 8.3
Seller Details
Year Founded
1993
HQ Location
Berlin
Twitter
@ATLASti
4,242 Twitter followers
LinkedIn® Page
www.linkedin.com
48 employees on LinkedIn®
(331)4.2 out of 5
10th Easiest To Use in Text Analysis software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Emp

    Users
    • Project Manager
    • Manager
    Industries
    • Market Research
    • Management Consulting
    Market Segment
    • 43% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Forsta Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Insights
    4
    Customer Support
    2
    Customization
    2
    Data Analysis
    2
    Cons
    Poor Performance
    3
    Delay Issues
    2
    Inefficiency
    2
    Limitations
    2
    Limited Options
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Forsta features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Custom Extension
    Average: 8.1
    10.0
    Compositionality
    Average: 8.2
    8.9
    Pre-Built Parameterization
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Forsta
    Year Founded
    1990
    HQ Location
    London, United Kingdom
    Twitter
    @Forstaglobal
    874 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    454 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Emp

Users
  • Project Manager
  • Manager
Industries
  • Market Research
  • Management Consulting
Market Segment
  • 43% Mid-Market
  • 29% Enterprise
Forsta Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Insights
4
Customer Support
2
Customization
2
Data Analysis
2
Cons
Poor Performance
3
Delay Issues
2
Inefficiency
2
Limitations
2
Limited Options
2
Forsta features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.0
9.2
Custom Extension
Average: 8.1
10.0
Compositionality
Average: 8.2
8.9
Pre-Built Parameterization
Average: 8.3
Seller Details
Seller
Forsta
Year Founded
1990
HQ Location
London, United Kingdom
Twitter
@Forstaglobal
874 Twitter followers
LinkedIn® Page
www.linkedin.com
454 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Unlock Insights with Qualitative Data Analysis Software Discover more from your qualitative and mixed methods data with NVivo 14, the leading qualitative data analysis solution. With NVivo 14, you

    Users
    • Research Assistant
    Industries
    • Higher Education
    • Research
    Market Segment
    • 47% Small-Business
    • 32% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • NVivo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Efficiency Improvement
    2
    Insights
    2
    Analysis Accuracy
    1
    Analytics
    1
    Cons
    Not User-Friendly
    3
    Poor Customer Support
    3
    Slow Performance
    3
    Interface Navigation
    2
    Licensing Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • NVivo features and usability ratings that predict user satisfaction
    7.5
    Has the product been a good partner in doing business?
    Average: 9.0
    2.5
    Custom Extension
    Average: 8.1
    3.3
    Compositionality
    Average: 8.2
    4.2
    Pre-Built Parameterization
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Lumivero
    Year Founded
    1995
    HQ Location
    Denver, CO
    Twitter
    @LUMIVER0
    397 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    304 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Unlock Insights with Qualitative Data Analysis Software Discover more from your qualitative and mixed methods data with NVivo 14, the leading qualitative data analysis solution. With NVivo 14, you

Users
  • Research Assistant
Industries
  • Higher Education
  • Research
Market Segment
  • 47% Small-Business
  • 32% Enterprise
NVivo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Efficiency Improvement
2
Insights
2
Analysis Accuracy
1
Analytics
1
Cons
Not User-Friendly
3
Poor Customer Support
3
Slow Performance
3
Interface Navigation
2
Licensing Issues
2
NVivo features and usability ratings that predict user satisfaction
7.5
Has the product been a good partner in doing business?
Average: 9.0
2.5
Custom Extension
Average: 8.1
3.3
Compositionality
Average: 8.2
4.2
Pre-Built Parameterization
Average: 8.3
Seller Details
Seller
Lumivero
Year Founded
1995
HQ Location
Denver, CO
Twitter
@LUMIVER0
397 Twitter followers
LinkedIn® Page
www.linkedin.com
304 employees on LinkedIn®
(42)4.7 out of 5
4th Easiest To Use in Text Analysis software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kapiche is a feedback analytics platform that analyzes mountains of customer feedback in minutes, allowing you to provide deep insights quickly and help your company make better decisions. Our platfo

    Users
    No information available
    Industries
    • Market Research
    Market Segment
    • 48% Mid-Market
    • 40% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Kapiche Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Insights Generation
    4
    Customer Insights
    3
    Insights Analysis
    3
    Customer Support
    2
    Cons
    Accuracy Issues
    1
    Connection Issues
    1
    Data Management
    1
    Delay Issues
    1
    Export Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Kapiche features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.0
    7.1
    Custom Extension
    Average: 8.1
    8.0
    Compositionality
    Average: 8.2
    8.3
    Pre-Built Parameterization
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Kapiche
    Year Founded
    2016
    HQ Location
    Fortitude Valley, QLD
    Twitter
    @kapicheofficial
    255 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kapiche is a feedback analytics platform that analyzes mountains of customer feedback in minutes, allowing you to provide deep insights quickly and help your company make better decisions. Our platfo

Users
No information available
Industries
  • Market Research
Market Segment
  • 48% Mid-Market
  • 40% Enterprise
Kapiche Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Insights Generation
4
Customer Insights
3
Insights Analysis
3
Customer Support
2
Cons
Accuracy Issues
1
Connection Issues
1
Data Management
1
Delay Issues
1
Export Limitations
1
Kapiche features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.0
7.1
Custom Extension
Average: 8.1
8.0
Compositionality
Average: 8.2
8.3
Pre-Built Parameterization
Average: 8.3
Seller Details
Seller
Kapiche
Year Founded
2016
HQ Location
Fortitude Valley, QLD
Twitter
@kapicheofficial
255 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
(508)4.6 out of 5
11th Easiest To Use in Text Analysis software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Altair AI Studio (formerly RapidMiner Studio) is a data science tool that anyone can use to design and prototype highly explainable AI and machine learning models that help build trust throughout an o

    Users
    • Student
    • Data Scientist
    Industries
    • Higher Education
    • Education Management
    Market Segment
    • 43% Small-Business
    • 30% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Altair AI Studio is a software with a no-code, drag and drop interface that enables data connectivity and advanced machine learning for data analytics and decision making.
    • Users frequently mention the ease of use, the ability to connect to data sources directly, the advanced machine learning capabilities, and the drag and drop feature for creating reports.
    • Reviewers mentioned slower performance when handling large datasets, occasional UI bugs, complex integration with certain legacy systems, and complications when contacting support.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Altair AI Studio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    AI Integration
    5
    AI Technology
    5
    Machine Learning
    5
    User Interface
    5
    Cons
    Complexity
    2
    Large Dataset Handling
    2
    Slow Performance
    2
    Access Control
    1
    Accuracy Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Altair AI Studio features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Custom Extension
    Average: 8.1
    8.0
    Compositionality
    Average: 8.2
    8.3
    Pre-Built Parameterization
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Altair
    Year Founded
    1985
    HQ Location
    Troy, MI
    Twitter
    @Altair_Inc
    7,237 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,078 employees on LinkedIn®
    Ownership
    NASDAQ:ALTR
Product Description
How are these determined?Information
This description is provided by the seller.

Altair AI Studio (formerly RapidMiner Studio) is a data science tool that anyone can use to design and prototype highly explainable AI and machine learning models that help build trust throughout an o

Users
  • Student
  • Data Scientist
Industries
  • Higher Education
  • Education Management
Market Segment
  • 43% Small-Business
  • 30% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Altair AI Studio is a software with a no-code, drag and drop interface that enables data connectivity and advanced machine learning for data analytics and decision making.
  • Users frequently mention the ease of use, the ability to connect to data sources directly, the advanced machine learning capabilities, and the drag and drop feature for creating reports.
  • Reviewers mentioned slower performance when handling large datasets, occasional UI bugs, complex integration with certain legacy systems, and complications when contacting support.
Altair AI Studio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
AI Integration
5
AI Technology
5
Machine Learning
5
User Interface
5
Cons
Complexity
2
Large Dataset Handling
2
Slow Performance
2
Access Control
1
Accuracy Issues
1
Altair AI Studio features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.7
Custom Extension
Average: 8.1
8.0
Compositionality
Average: 8.2
8.3
Pre-Built Parameterization
Average: 8.3
Seller Details
Seller
Altair
Year Founded
1985
HQ Location
Troy, MI
Twitter
@Altair_Inc
7,237 Twitter followers
LinkedIn® Page
www.linkedin.com
4,078 employees on LinkedIn®
Ownership
NASDAQ:ALTR
(24)4.9 out of 5
7th Easiest To Use in Text Analysis software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessl

    Users
    No information available
    Industries
    • Food Production
    Market Segment
    • 63% Mid-Market
    • 17% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Lang.ai features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Custom Extension
    Average: 8.1
    9.3
    Compositionality
    Average: 8.2
    9.3
    Pre-Built Parameterization
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Lang.ai
    Year Founded
    2018
    HQ Location
    New York, US
    Twitter
    @_langAI
    307 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    14 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessl

Users
No information available
Industries
  • Food Production
Market Segment
  • 63% Mid-Market
  • 17% Enterprise
Lang.ai features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.0
9.3
Custom Extension
Average: 8.1
9.3
Compositionality
Average: 8.2
9.3
Pre-Built Parameterization
Average: 8.3
Seller Details
Seller
Lang.ai
Year Founded
2018
HQ Location
New York, US
Twitter
@_langAI
307 Twitter followers
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Relative Insight delivers AI-powered text analysis to help brands and agencies generate customer, target audience and competitor intelligence from words. The platform delivers an efficient and scalabl

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Market Research
    Market Segment
    • 40% Small-Business
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Relative Insight features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    7.5
    Custom Extension
    Average: 8.1
    6.7
    Compositionality
    Average: 8.2
    8.3
    Pre-Built Parameterization
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2012
    HQ Location
    London, England
    Twitter
    @RelativeInsight
    803 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    27 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Relative Insight delivers AI-powered text analysis to help brands and agencies generate customer, target audience and competitor intelligence from words. The platform delivers an efficient and scalabl

Users
No information available
Industries
  • Marketing and Advertising
  • Market Research
Market Segment
  • 40% Small-Business
  • 30% Mid-Market
Relative Insight features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
7.5
Custom Extension
Average: 8.1
6.7
Compositionality
Average: 8.2
8.3
Pre-Built Parameterization
Average: 8.3
Seller Details
Year Founded
2012
HQ Location
London, England
Twitter
@RelativeInsight
803 Twitter followers
LinkedIn® Page
www.linkedin.com
27 employees on LinkedIn®