Kimola lets you scrape and collect feedback from 30+ channels, then analyze, classify, and summarize it all—from product reviews and survey responses to chats and call-center conversations. Whether it’s e-commerce reviews, CSAT responses, or support tickets, Kimola transforms raw feedback into structured insights you can act on.
Trusted by clients across 90+ countries
Trusted by clients in 90+ countries, 1000+ businesses, Kimola is used by global enterprises like P&G Singapore, Pizza Hut Spain, Michelin Brazil, Honda Netherlands, Costa Coffee UK, Lufthansa Airlines as well as growing SMBs including Plan3, Astropay and Blueberry Markets. Our users range from product and #CX teams to mobile applications, museums, restaurants, and even pilates studios—proving that understanding your customers matters in every industry.
Here are TOP features why 1000+ companies choose Kimola:
- Collect reviews and conversations across web, social media, mobile App Stores, e-commerce sites, Tripadvisor, Trustpilot, Google Business and more or upload your custom dataset:
Your customers are talking everywhere. Kimola makes it easy to gather their voices from websites, social media, mobile app stores, e-commerce platforms, Intercom, Zendesk, and trusted sources like Tripadvisor, Trustpilot, and Google Business—all in one place.
- Auto-Classify instantly and analyze themes with multi-labels & multi-sentiments:
No need for prior AI training to analyze your reviews. Just upload your dataset and analyze reviews instantly with multi-aspects and multi-sentiments. Because all researchers will know that single labels won't work for the best insights!
- Create Custom Models without even training
- Create Summarizations
No more sifting through thousands of reviews. Kimola automatically generates structured summaries—from feature requests and pain points to usage motivations and executive-ready reports—so you can take action faster.
- Export reports to Powerpoint, PDF, Excel, CSV
Easily share your findings across teams. Export your insights in PowerPoint, Excel, or CSV formats to plug directly into your reporting workflows.
- Analyze in 30+ languages over 95,4% accuracy rate.
Kimola analyzes customer feedback in over 30 languages with a very high accuracy rate, helping you understand your audience like never before.
Average Rating: 4.8/5.0
Total Reviews: 24
How Do G2 Users Rate Kimola?
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Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.0/10)
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Custom Extension: 9.0/10 (Category avg: 8.2/10)
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Compositionality: 8.9/10 (Category avg: 8.3/10)
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Pre-Built Parameterization: 9.1/10 (Category avg: 8.4/10)
Who Is the Company Behind Kimola?
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Seller: Kimola
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Year Founded: 2014
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HQ Location: San Francisco, CALIFORNIA
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Twitter: @kimola101
857 Twitter followers
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LinkedIn® Page: www.linkedin.com
9 employees on LinkedIn®
Who Uses This Product?
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Top Industries: Marketing and Advertising, Information Technology and Services
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Company Size: 63% Small, 29% Medium
What Do G2 Reviewers Say About Kimola?
AI-generated summary from verified user reviews
Pros
- Users praise the ease of use of Kimola, finding setup and analysis straightforward and efficient.
- Users praise Kimola for its high accuracy in thematic and sentiment analysis, surpassing other tools effortlessly.
- Users value Kimola for its efficient insights generation, transforming customer feedback into actionable strategies effortlessly.
- Users highlight the time-saving capabilities of Kimola, achieving extensive analysis in just hours with minimal effort.
- Users praise Kimola's responsive and helpful customer support, enhancing their experience with the platform efficiently.
Cons
- Users find Kimola's poor interface design frustrating, complicating tasks like purchasing credits and navigating the platform.
- Users express frustration with the lack of features in Kimola, awaiting promised updates for essential functionalities.
- Users find the complex setup of Kimola challenging, particularly for those unfamiliar with the system.
- Users are frustrated by the email issues in Kimola, as they await promised improvements for better functionality.
- Users find the exporting limitations of Kimola frustrating, lacking essential summaries for better data insight.
