Best Remote Support Software - Page 4
Remote support software allows IT departments and administrators to connect to and control a device from a remote location via an internal network or the internet in order to resolve technical issues and automate routine tasks. Businesses use remote support software to solve technical problems and bolster security without requiring technicians to have physical access to the device in need of support.
Remote support solutions allow IT professionals to access and fix technical problems without being on-site; this type of software also provides the ability to monitor systems and run diagnostics remotely. Remote support software may also include functions designed to help maintain regulatory compliance as well as provide audit tools, granular permission settings, identity management functions, and more.
Remote support solutions are used by IT departments to solve clients' technical issues and save organizations time and money on IT support. IT support staff do not have to travel to the physical device or waste time on the phone deciphering the non-technical language of an uninformed user. Instead, they are able to access the device, diagnose the problem, and implement a solution unimpeded.
Remote support software should not be confused with remote desktop software, although the two share the basic principle of allowing access from a remote point via the internet or an intranet. The defining difference between these types of software is the expanded functionality offered by remote support solutions.
Remote support software can be used as a standalone application, but most solutions typically offer integration with an IT management or a remote monitoring and management (RMM) solution. IT professionals use remote support software as part of their technology stack to enhance their capacity for helping clients.
To qualify as a Remote Support solution, a product must:
Featured Remote Support Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
A weekly snapshot of rising stars, new launches, and what everyone's buzzing about.
- Overview
- User Satisfaction
- Seller Details
XMReality provides a remote visual assistance solution built for your enterprise, always fully secure and customizable to align with your brand. Enhanced by augmented reality and designed for ease of
- 39% Small-Business
- 37% Enterprise
554 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Remote Desktop Software, for Remote Support, Remote Access, and Online Meetings. Iperius Remote ensures fast and secure remote desktop connections. The software is convenient for both ITPROS and priv
- Information Technology and Services
- 82% Small-Business
- 14% Mid-Market
3,008 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
RemoteHQ is an online collaborative browsing platform for remote and hybrid teams. With its revolutionary Remote Browser, you can co-browse and co-edit any web app with your team or customers. Think o
- 75% Small-Business
- 25% Mid-Market
537 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Radmin is one of the most secure and reliable remote access software products today. It’s been chosen by over 100,000 companies worldwide for remote tech support to employees. Governments and military
- 42% Enterprise
- 33% Mid-Market
383 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers
- Computer Software
- 69% Small-Business
- 19% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ShowMyPC provides easy-to-use and secure remote access, remote support, collaboration, and productivity tools for individuals and businesses worldwide. Browser-based, no download HTML5 viewer, blazing
- Information Technology and Services
- 59% Small-Business
- 18% Mid-Market
2 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Viewabo allows support agents to send a link to access customers’ phone cameras to see what they're seeing without having customers install an app. By enabling businesses to see things the way their c
- Computer Hardware
- 50% Small-Business
- 50% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Remote support software for IT Pros. XP/Vista/7/8/RT. View & Control any PC or Mac through firewalls from anywhere.
- Information Technology and Services
- 90% Small-Business
187 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Remote Utilities is a comprehensive remote desktop software that allows secure access and control of remote computers, offering features like file transfer, task management, remote registry access, an
- 65% Small-Business
- 24% Enterprise
216 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Blitzz provides users a user-friendly solution for remote video inspections and customer support over live video without an app download. Customer Support techs can remotely see a customer's equip
- 67% Small-Business
- 33% Mid-Market
288 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Fullview AI is the best AI agent for customer service. It doesn't just answer; it acts. Fullview instantly resolves customer issues by guiding users through applications, taking autonomous actions, a
- Computer Software
- 36% Mid-Market
- 36% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Zoho Assist is a cloud-based remote support and screen sharing solution designed to facilitate seamless and secure connections between technicians and clients. It enables IT professionals to provide i
- 40% Enterprise
- 40% Small-Business
7,871 Twitter followers
- Overview
- User Satisfaction
- Seller Details
As a pioneer and market leader in the field of Computer Vision AI and AR-powered solutions, we at TechSee believe that the best way to make knowledge accessible is by showing, rather than telling. Tec
- 70% Mid-Market
- 30% Small-Business
1,935 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Manual administrative work slows business growth, and we’re here to change that. Our mission is to equip smart people with technology that helps them eliminate the administrative hassles of running a
- 56% Small-Business
- 44% Mid-Market
36 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Barracuda MSP is designed to manage how IT providers deploy data protection strategries to SMB customers.
- Information Technology and Services
- Computer & Network Security
- 79% Small-Business
- 15% Mid-Market
15,265 Twitter followers
