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Viewabo

By Viewabo

4.5 out of 5 stars

How would you rate your experience with Viewabo?

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Viewabo Reviews & Product Details

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Viewabo Media

Viewabo Demo - Viewabo Live - Agent View
Viewabo's annotations on real-time video sessions visually direct customers and field staff allow support teams to quickly and easily diagnose issues, guide troubleshooting.
Viewabo Demo - Viewabo Visual Support Dashboard
After a Viewabo Live video session is completed, a recording of the session is saved for record-keeping. This allows support team leaders to refer back to previous sessions to see what happened for training, quality assurance, or keep the product team in the loop for future product development.
Viewabo Demo - See what your customers see via an SMS link
Viewabo allows support personnel requesting access to a customer’s smartphone camera by sending an SMS link, which then starts a real-time live video session to achieve better clarity through visual cues, making resolution easier and faster.
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Viewabo Reviews (14)

Reviews

Viewabo Reviews (14)

4.5
14 reviews

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Verified User in Telecommunications
UT
Small-Business (50 or fewer emp.)
"Time and Money saver"
What do you like best about Viewabo?

I know what my customer is looking at and doing Review collected by and hosted on G2.com.

What do you dislike about Viewabo?

There are times when internet access is spotty making video cut out. Review collected by and hosted on G2.com.

DN
Mid-Market (51-1000 emp.)
"Usefull product"
What do you like best about Viewabo?

Viewabo is simple to use and very helpful. The pointer feature works well; recording each call allows for post-call review. My staff uses the service daily, and its prevented several misdiagnosed issues. Review collected by and hosted on G2.com.

What do you dislike about Viewabo?

Some users struggle to figure out the text message, but only rarely. When the connection is poor the system seems to hang without advising that there is a connectivity issue. Review collected by and hosted on G2.com.

EF
Small-Business (50 or fewer emp.)
"Easy, user friendly and stable"
What do you like best about Viewabo?

I like that it is easy to use and have good video quality. Best of the different services that I have used. Review collected by and hosted on G2.com.

What do you dislike about Viewabo?

Perhaps the interface. It could be cleaner, but that is not something which takes away from the user experience. Review collected by and hosted on G2.com.

Cheng W.
CW
Technical Support Professional
Mid-Market (51-1000 emp.)
"Great help for the technical side!"
What do you like best about Viewabo?

I can assist and point with the pointer arrow to show where exactly where the component is. How easy it is to connect to customers' phones without downloading an app makes it quick to connect. It shortens my calls as a tech support agent as well with the above-mentioned assist. I can see customers' computers and tell them what to do with wires and where to connect to them. Review collected by and hosted on G2.com.

What do you dislike about Viewabo?

I just need to have an adjustable arrow slider and that is it to exactly pinpoint the small component. Review collected by and hosted on G2.com.

Denis C.
DC
Mid-Market (51-1000 emp.)
"Incredible tool !!"
What do you like best about Viewabo?

A picture is worth a thousands words - imagine a live video...

Very useful for troubleshooting filters and softeners at a distance and allows me to view exactly what the plumber is viewing at his end. Review collected by and hosted on G2.com.

What do you dislike about Viewabo?

Takes a while before the connection is established... Review collected by and hosted on G2.com.

Verified User in Computer Hardware
UC
Mid-Market (51-1000 emp.)
"Definitely a major time saver while for live technical support."
What do you like best about Viewabo?

Using the software for live troubleshooting of a customer's PC for checking hardware or confirming information on a system that cannot connect to the internet allows a technician to effectively be there with the customer without being there in person. Especially with PC troubleshooting where presence and context are key, Viewabo is an invaluable tool. With the addition of "Video Requests" where a customer can submit a recording rather than stream from their phone they can instead record the video and then submit the uploaded video which can help customers who are either not available for immediate troubleshooting or are in a region with a less than sufficient internet connection that would allow for streaming.

If you do any kind of live troubleshooting or need audio/video confirmation of an issue, Viewabo is invaluable. Review collected by and hosted on G2.com.

What do you dislike about Viewabo?

The only major limitation I have found with the software appears to not be at the software's fault, but while the camera is active on a web app a user is unable to use the flash/light on the phone. Also the video stream may freeze if the screen goes inactive. Review collected by and hosted on G2.com.

Miriam M.
MM
Customer Service Lead
Small-Business (50 or fewer emp.)
"Very Useful!"
What do you like best about Viewabo?

Super useful to see what customers are seeing and be able to guide them in real-time! Also love the feature that requests that the customer sends a video at a later time. Review collected by and hosted on G2.com.

What do you dislike about Viewabo?

For some reason when using Zendesk, it creates a new ticket every time a Viewabo request is created. Other than that, it is easy to use. Review collected by and hosted on G2.com.

Juan A.
JA
Technical support specialist
Small-Business (50 or fewer emp.)
"It is honestly a amazing program for tech support."
What do you like best about Viewabo?

The easy access where the program is simple to use even for elderly customers or those who don't feel like they are in touch with technology. Review collected by and hosted on G2.com.

What do you dislike about Viewabo?

the program itself does not let you or the customer access to the light/flashlight feature Review collected by and hosted on G2.com.

Verified User in Computer Networking
IC
Small-Business (50 or fewer emp.)
"Viewabo Testing review"
What do you like best about Viewabo?

Viewabo offers the following features that make it a great tool for me:

My client is not required to download an app.

I have a high lighter tool

I have a pause that allows me an indefinite viewing time

I have a video and audio backup/review Review collected by and hosted on G2.com.

What do you dislike about Viewabo?

I have found some phone security settings can cause issues. I now know to prompt a client on how to use this service with no audio originating from their phone. Review collected by and hosted on G2.com.

TC
Tech Support Manager
Small-Business (50 or fewer emp.)
"Great Tech Support Tool"
What do you like best about Viewabo?

You can see what your customer sees and pause and point to it on their screen so they can see what you are talking about. Review collected by and hosted on G2.com.

What do you dislike about Viewabo?

Wish it had a mobile app, also doesn't always record the whole video but that could be me using it wrong Review collected by and hosted on G2.com.

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