Viewabo Reviews & Product Details

I know what my customer is looking at and doing Review collected by and hosted on G2.com.

There are times when internet access is spotty making video cut out. Review collected by and hosted on G2.com.

Viewabo is simple to use and very helpful. The pointer feature works well; recording each call allows for post-call review. My staff uses the service daily, and its prevented several misdiagnosed issues. Review collected by and hosted on G2.com.

Some users struggle to figure out the text message, but only rarely. When the connection is poor the system seems to hang without advising that there is a connectivity issue. Review collected by and hosted on G2.com.

I like that it is easy to use and have good video quality. Best of the different services that I have used. Review collected by and hosted on G2.com.

Perhaps the interface. It could be cleaner, but that is not something which takes away from the user experience. Review collected by and hosted on G2.com.

I can assist and point with the pointer arrow to show where exactly where the component is. How easy it is to connect to customers' phones without downloading an app makes it quick to connect. It shortens my calls as a tech support agent as well with the above-mentioned assist. I can see customers' computers and tell them what to do with wires and where to connect to them. Review collected by and hosted on G2.com.

I just need to have an adjustable arrow slider and that is it to exactly pinpoint the small component. Review collected by and hosted on G2.com.

A picture is worth a thousands words - imagine a live video...

Very useful for troubleshooting filters and softeners at a distance and allows me to view exactly what the plumber is viewing at his end. Review collected by and hosted on G2.com.

Takes a while before the connection is established... Review collected by and hosted on G2.com.

Using the software for live troubleshooting of a customer's PC for checking hardware or confirming information on a system that cannot connect to the internet allows a technician to effectively be there with the customer without being there in person. Especially with PC troubleshooting where presence and context are key, Viewabo is an invaluable tool. With the addition of "Video Requests" where a customer can submit a recording rather than stream from their phone they can instead record the video and then submit the uploaded video which can help customers who are either not available for immediate troubleshooting or are in a region with a less than sufficient internet connection that would allow for streaming.

If you do any kind of live troubleshooting or need audio/video confirmation of an issue, Viewabo is invaluable. Review collected by and hosted on G2.com.

The only major limitation I have found with the software appears to not be at the software's fault, but while the camera is active on a web app a user is unable to use the flash/light on the phone. Also the video stream may freeze if the screen goes inactive. Review collected by and hosted on G2.com.

Super useful to see what customers are seeing and be able to guide them in real-time! Also love the feature that requests that the customer sends a video at a later time. Review collected by and hosted on G2.com.

For some reason when using Zendesk, it creates a new ticket every time a Viewabo request is created. Other than that, it is easy to use. Review collected by and hosted on G2.com.

The easy access where the program is simple to use even for elderly customers or those who don't feel like they are in touch with technology. Review collected by and hosted on G2.com.

the program itself does not let you or the customer access to the light/flashlight feature Review collected by and hosted on G2.com.

Viewabo offers the following features that make it a great tool for me:

My client is not required to download an app.

I have a high lighter tool

I have a pause that allows me an indefinite viewing time

I have a video and audio backup/review Review collected by and hosted on G2.com.

I have found some phone security settings can cause issues. I now know to prompt a client on how to use this service with no audio originating from their phone. Review collected by and hosted on G2.com.

You can see what your customer sees and pause and point to it on their screen so they can see what you are talking about. Review collected by and hosted on G2.com.

Wish it had a mobile app, also doesn't always record the whole video but that could be me using it wrong Review collected by and hosted on G2.com.