# Viewabo Reviews **Vendor:** Viewabo **Category:** [Remote Video Support Software](https://www.g2.com/categories/remote-video-support) **Average Rating:** 4.5/5.0 **Total Reviews:** 14 ## About Viewabo Viewabo allows support agents to send a link to access customers’ phone cameras to see what they're seeing without having customers install an app. By enabling businesses to see things the way their customers see them, Viewabo empowers customer service teams by delivering a more streamlined diagnosis and issue resolution process. This reduces friction, faster turnaround times, and a better remote customer support experience. ## Viewabo Reviews ### 1. Time and Money saver **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Viewabo?** I know what my customer is looking at and doing **What do you dislike about Viewabo?** There are times when internet access is spotty making video cut out. **What problems is Viewabo solving and how is that benefiting you?** Less need to visit customers with simple problems. ### 2. Usefull product **Rating:** 4.0/5.0 stars **Reviewed by:** David N. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Viewabo?** Viewabo is simple to use and very helpful. The pointer feature works well; recording each call allows for post-call review. My staff uses the service daily, and its prevented several misdiagnosed issues. **What do you dislike about Viewabo?** Some users struggle to figure out the text message, but only rarely. When the connection is poor the system seems to hang without advising that there is a connectivity issue. **What problems is Viewabo solving and how is that benefiting you?** The ability to easily get instant access to photos and video. Not having to download anything make the service better than Messenger or other similar apps. The ability to see what the customer is looking at as prevented several mistakes, overall the savings in misdiagnosed parts pay for the service and keeps our customers happier. ### 3. Easy, user friendly and stable **Rating:** 4.5/5.0 stars **Reviewed by:** Emil F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Viewabo?** I like that it is easy to use and have good video quality. Best of the different services that I have used. **What do you dislike about Viewabo?** Perhaps the interface. It could be cleaner, but that is not something which takes away from the user experience. **What problems is Viewabo solving and how is that benefiting you?** Remote support for problems of advanced products that require more than just text or communication to solve. We feel it help us save time and get happier customers. ### 4. Great help for the technical side! **Rating:** 5.0/5.0 stars **Reviewed by:** Cheng W. | Technical Support Professional, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Viewabo?** I can assist and point with the pointer arrow to show where exactly where the component is. How easy it is to connect to customers' phones without downloading an app makes it quick to connect. It shortens my calls as a tech support agent as well with the above-mentioned assist. I can see customers' computers and tell them what to do with wires and where to connect to them. **What do you dislike about Viewabo?** I just need to have an adjustable arrow slider and that is it to exactly pinpoint the small component. **What problems is Viewabo solving and how is that benefiting you?** It is solving issues for troubleshooting computers as a lot of parts are very small and pinpointing is very important. I can see what the customer is touching and tell them what to connect to. ### 5. Incredible tool !! **Rating:** 5.0/5.0 stars **Reviewed by:** Denis C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Viewabo?** A picture is worth a thousands words - imagine a live video... Very useful for troubleshooting filters and softeners at a distance and allows me to view exactly what the plumber is viewing at his end. **What do you dislike about Viewabo?** Takes a while before the connection is established... **What problems is Viewabo solving and how is that benefiting you?** Help plumbers and tech, and even end-users repair specialized water treatment units. Technical service is way more productive with it. ### 6. Definitely a major time saver while for live technical support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Viewabo?** Using the software for live troubleshooting of a customer's PC for checking hardware or confirming information on a system that cannot connect to the internet allows a technician to effectively be there with the customer without being there in person. Especially with PC troubleshooting where presence and context are key, Viewabo is an invaluable tool. With the addition of "Video Requests" where a customer can submit a recording rather than stream from their phone they can instead record the video and then submit the uploaded video which can help customers who are either not available for immediate troubleshooting or are in a region with a less than sufficient internet connection that would allow for streaming. If you do any kind of live troubleshooting or need audio/video confirmation of an issue, Viewabo is invaluable. **What do you dislike about Viewabo?** The only major limitation I have found with the software appears to not be at the software's fault, but while the camera is active on a web app a user is unable to use the flash/light on the phone. Also the video stream may freeze if the screen goes inactive. **What problems is Viewabo solving and how is that benefiting you?** In troubleshooting, having context to an issue as well as the ability to confirm something live is invaluable. If a customer is experiencing an issue where a part is making a loud noise, or a system is unable to fully start or connect to the internet to use another remote tool then this tool is a game changer. ### 7. Very Useful! **Rating:** 5.0/5.0 stars **Reviewed by:** Miriam M. | Customer Service Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Viewabo?** Super useful to see what customers are seeing and be able to guide them in real-time! Also love the feature that requests that the customer sends a video at a later time. **What do you dislike about Viewabo?** For some reason when using Zendesk, it creates a new ticket every time a Viewabo request is created. Other than that, it is easy to use. **What problems is Viewabo solving and how is that benefiting you?** Sometimes when doing technical support calls it is hard to understand what issue the customer is experiencing. Viewabo really helps us to see what the customer is seeing and show them what they need to do in real time. ### 8. It is honestly a amazing program for tech support. **Rating:** 5.0/5.0 stars **Reviewed by:** Juan A. | Technical support specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Viewabo?** The easy access where the program is simple to use even for elderly customers or those who don't feel like they are in touch with technology. **What do you dislike about Viewabo?** the program itself does not let you or the customer access to the light/flashlight feature **What problems is Viewabo solving and how is that benefiting you?** Its a connection issue. But that is more on the customer and where they live and the strength of the connection. ### 9. Viewabo Testing review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Viewabo?** Viewabo offers the following features that make it a great tool for me: My client is not required to download an app. I have a high lighter tool I have a pause that allows me an indefinite viewing time I have a video and audio backup/review **What do you dislike about Viewabo?** I have found some phone security settings can cause issues. I now know to prompt a client on how to use this service with no audio originating from their phone. **What problems is Viewabo solving and how is that benefiting you?** Long distance problem-solving in the computer industry. My biggest surprise has been in using this in a pre-sales mode ### 10. Great Tech Support Tool **Rating:** 5.0/5.0 stars **Reviewed by:** tRAVIS c. | Tech Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Viewabo?** You can see what your customer sees and pause and point to it on their screen so they can see what you are talking about. **What do you dislike about Viewabo?** Wish it had a mobile app, also doesn't always record the whole video but that could be me using it wrong **Recommendations to others considering Viewabo:** If your in any kind of support role this is a great tool **What problems is Viewabo solving and how is that benefiting you?** Tech support issues, I can easliy point out what I need the customer to look at or for. ### 11. Useful when it works **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Viewabo?** Useful to help a customer locate any hardware they are unsure about. **What do you dislike about Viewabo?** Oftentimes there is a "waiting for agent" screen on the customer's end that has no way of bypassing meaning it can not be used. **What problems is Viewabo solving and how is that benefiting you?** The cursor was changed so it is easier to point out where something is located. ### 12. Great software for troubleshooting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Viewabo?** Being able to video call customers from my desktop is extremely helpful. It is very easy to set up, and only takes a few moments from sending the message to connect and be able to use the software. **What do you dislike about Viewabo?** I have experienced some disconnected calls in past, or if a customer opens another app on their phone it turns the screen black and the session has to be restarted **What problems is Viewabo solving and how is that benefiting you?** hardware troubleshooting/hardware installation. It is very helpful to be able to physically see the issues, and tell the customers exactly what needs to go where ### 13. Viewabo has enabled Botrista to elevate our customer support to another level **Rating:** 4.5/5.0 stars **Reviewed by:** Hector P. | Director of Field Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about Viewabo?** Our team likes the friendly access for our customers to access video **What do you dislike about Viewabo?** need mobile app access to view all videos **What problems is Viewabo solving and how is that benefiting you?** View is solving the communication gap between our customer and technical support ### 14. Viewabo was easy for the team to adopt and use, and was well received by end users. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Viewabo?** Ease of use, user interface and account management. **What do you dislike about Viewabo?** Connecting can be a challenge which can frustrate users **What problems is Viewabo solving and how is that benefiting you?** Decreasing transaction time in my call center. ## Viewabo Discussions - [What is Viewabo used for?](https://www.g2.com/discussions/what-is-viewabo-used-for) - [View Viewabo pricing details and edition comparison](https://www.g2.com/products/viewabo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+11%3A30%3A09+-0500&secure%5Bsession_id%5D=d5cb7185-8bdc-40ed-9b1f-e4bd957b75d9&secure%5Btoken%5D=b4fa6ea241e576c6b5f6cfd7ff3462313ab7c90ebe787690dc16d4832197cc52&format=llm_user) ## Viewabo Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Remote Support** - Video chat - Live text chat - Ticket submitting **Remote Support - Remote Video Support** - Video Control - Live Feed - Video Interaction **Maintenance** - Remote Reboot - Remote Printing **Hardware Integration** - Mobile phones - AR glasses - Tablets **Content - Remote Video Support** - Content Management - Instruction **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Content** - Guided content - Content management - AR annotations **Platform - Remote Video Support** - Omni-channel - Self-Service - Usability **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting ## Top Viewabo Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,785 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - 4.7/5.0 (475 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,255 reviews)