--- title: Blitzz Reviews meta_title: 'Blitzz Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Blitzz works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 6 scale: '5' date_modified: '2026-09-28' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Blitzz Reviews **Vendor:** Blitzz **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 6 ## About Blitzz Blitzz is an AI-powered remote visual support platform that helps businesses see, guide, inspect, and document work remotely. Built for customer support, field service, inspections, and technical teams, Blitzz combines live video, remote visual assistance, co-browsing, visual documentation, and AI-powered tools in one platform. Instead of relying on phone calls, screenshots, or unnecessary site visits, teams can see the problem, guide the solution, capture visual evidence, and document the outcome remotely. The Blitzz platform includes four products designed for different visual support and field service workflows: Blitzz Concierge - Remote Video Support Blitzz Concierge helps customer support and technical teams provide real-time remote visual assistance. Agents can see what a customer or technician sees and guide them through troubleshooting, installation, maintenance, or repair. Features such as live video, remote zoom, live pointers, annotations, screen sharing, high-resolution photo capture, session recording, and AI-powered assistance help teams resolve issues faster, improve first-contact resolution, and reduce unnecessary truck rolls and site visits. Blitzz Inspect - Remote Video Inspections Blitzz Inspect enables organizations to conduct remote video inspections without requiring an inspector or expert to travel to every location. Inspection teams can connect through live video, capture high-quality photos and video, collect GPS and timestamp data, annotate images, use OCR, and document visual evidence. It is ideal for insurance claims, property and equipment inspections, quality assurance, compliance, warranty inspections, damage assessments, and other workflows where accurate visual documentation matters. Blitzz Co-Browse - Digital Customer Assistance Blitzz Co-Browse helps customer service, support, and sales teams guide customers through websites and web applications in real time. Agents can use browser-based co-browsing, shared cursors, live pointers, annotations, screen sharing, and video to assist customers without requiring downloads or plugins. It is designed for customer support, onboarding, application assistance, sales, form completion, and other digital customer experiences where seeing and guiding the customer can lead to faster resolution. Blitzz Cam - Field Service & Visual Documentation Blitzz Cam brings visual documentation directly into the field. Field technicians, contractors, inspectors, and service teams can capture photos and video, document jobs, and share visual information with remote experts, managers, and back-office teams. It helps organizations create a consistent visual record of field work while improving collaboration between field and office teams. Blitzz is designed for situations where seeing the problem is better than describing it. Whether a customer needs help troubleshooting equipment, an inspector needs to verify an asset remotely, a field technician needs assistance from an expert, or a customer needs help navigating an application, Blitzz provides the visual context needed to solve the problem. Organizations use Blitzz to improve remote customer support, accelerate remote inspections, reduce truck rolls and unnecessary site visits, improve first-contact resolution, connect field technicians with remote experts, capture better visual documentation, and reduce travel and operational costs. With AI-powered capabilities, Blitzz can also help teams summarize sessions, assist with troubleshooting, capture insights from visual interactions, and turn remote support and field service interactions into actionable information. From remote video support and remote inspections to co-browsing and field service documentation, Blitzz provides one visual collaboration platform for connecting customers, support teams, inspectors, technicians, and field workers. Blitzz Concierge helps you support. Blitzz Inspect helps you inspect. Blitzz Co-Browse helps you guide. Blitzz Cam helps you capture and document. Blitzz: See the problem. Guide the solution. Get it done. ## Blitzz Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **personalized support** from real agents in Blitzz, enhancing their video call experience significantly. (1 reviews) - Users appreciate the **ease of use** of Blitzz, enjoying seamless video calls without app downloads. (1 reviews) **What users dislike:** - Users report **delay issues** with support, often facing agents who lack solutions to their problems. (1 reviews) - Users report **poor customer support** due to delays and agents' lack of problem-solving knowledge, affecting their experience. (1 reviews) ## Blitzz Reviews ### 1. Effortless Remote Video Support delivers High Customer Satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos R. | CEO, Information Technology and Services, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 08, 2023 **What do you like best about Blitzz?** Blitzz's seamless accessibility sets it apart. Our non technical users find it incredibly user-friendly. This tool transforms the way our team offers instant assistance to our clients. Whether they're miles away or across the globe, Blitzz enables real-time support that's convenient and effective. Satisfied clients and a boosted bottom line are testaments to its efficacy. **What do you dislike about Blitzz?** I'm yet to come across any drawbacks, thanks to Blitzz's exceptional customer support. We appreciate the continuos features development and the multiple 3r. party software native integration with Blitzz. **What problems is Blitzz solving and how is that benefiting you?** Blitzz effectively addresses the challenges of remote video conferencing and support. It allows our team to bridge geographical gaps, providing timely and efficient assistance to my clients. This tool has not only streamlined my workflow but has also led to happier clients and improved business outcomes. ### 2. THE TOOL WE NEEDED **Rating:** 5.0/5.0 stars **Reviewed by:** felix g. | Directeur technique, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 10, 2023 **What do you like best about Blitzz?** Blitzz has enabled us to respond even better to the maintenance needs of our customers. Indeed in some cases it is absolutely necessary to remove the doubt on certain technical points. A photo or a video are then much more meaningful than a description made by a client who does not necessarily have the necessary technical vocabulary. Blitzz thus makes it possible to bridge the difference between what we imagine and reality. Our diagnoses are therefore much more reliable and the resolution time is greatly reduced. In the end, our customer is satisfied and we are satisfied in return. **What do you dislike about Blitzz?** Nothing: Blitzz is the perfect product for our needs. **What problems is Blitzz solving and how is that benefiting you?** Typically blitzz helps us to solve problems with cables and connections for amplifiers and music players at our customers' premises. ### 3. The absolutely simplest way to support customers via video **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan P. | Virtual Assistant, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 14, 2022 **What do you like best about Blitzz?** Blitzz is very convenient and easy to use. It is a lifesaver for us with the wide aspects of features that allows us to remotely and efficiently fix technical problems. **What do you dislike about Blitzz?** I don’t find any problems using Blitzz. It has the best feature I could ever experience and I am satisfied with it. Blitzz does not require any downloads on your computer or mobile device and is easily the most beautifully designed video support software. I like the Markup and annotation feature, which allows me to capture photos and markup notes during a call with location and timestamp. **Recommendations to others considering Blitzz:** Don’t hesitate to contact their support team. Their support team is very prompt and will definitely guide you on your remote use cases. **What problems is Blitzz solving and how is that benefiting you?** The software helps us a lot in our technical problems quickly. It has the ability to invite and connect anyone easily over a live video for technical discussions. Blitzz made us more productive during the pandemic and while we worked from home. ### 4. Easy & Simple Video Assist Tool for Inspections **Rating:** 5.0/5.0 stars **Reviewed by:** Ramish M. | Software Engineer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 15, 2022 **What do you like best about Blitzz?** I found Blitzz much easier to use than any other video assist app. The interface is very simple and interactive. The best thing is that we don't have to download any app. Just click on the link and you are connected. **What do you dislike about Blitzz?** The call recording is available in .mp4 format. Mostly I have to transcribe the videos after the call. I would like the audio and video to be available separately in mp3 format so we can transcribe it easily. **What problems is Blitzz solving and how is that benefiting you?** I am using Blitzz for conducting remote inspections and official surveys. I found Blitzz very easy to use with a lot of interesting features. ### 5. Best tool for remote video support without any hassle **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad Hamza I. | Digital Marketing Consultant, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 20, 2022 **What do you like best about Blitzz?** Easy access even for a noob. I never had a better video support application. With companies enabling work-from-home in these Covid times, this application has become more relevant for me to provide remote assistance to my clients in real-time. It makes it very convenient for both the service providers and the clients. Happy client-healthy bottom-line. **What do you dislike about Blitzz?** I don't see any downside right now with the level of customer support blitzz team is providing **What problems is Blitzz solving and how is that benefiting you?** Remote video conferencing and support ### 6. Very Nice App For Support Calls and Similar Situations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 14, 2022 **What do you like best about Blitzz?** Our company ships very complicated hardware overseas, and I love sending an invitation link via WhatsApp, which is popular globally. **What do you dislike about Blitzz?** Not much. It is a great app. Some new users take some time to learn the navigation and how to markup an image. **Recommendations to others considering Blitzz:** I like it, does exactly what we need it to do. **What problems is Blitzz solving and how is that benefiting you?** We make sure the wiring of our produce (a media mixer) is set up correctly and identify issues and serial numbers. Saves a ton of time. **Official Response from Keyur Patel:** > Thank you very much for taking the time to review. ## Blitzz Discussions - [What is Blitzz used for?](https://www.g2.com/discussions/what-is-blitzz-used-for) - 1 comment - [View Blitzz pricing details and edition comparison](https://www.g2.com/products/blitzz/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-30+09%3A26%3A47+-0500&secure%5Bsession_id%5D=ffad2e62-d880-4e26-95c0-2d54c36802d9&secure%5Btoken%5D=c4ecc19e56d9d778cbe42fd91c50126143c92162482e8b6c89e9d0305df5defd&format=llm_user) ## Blitzz Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Remote Support - Remote Video Support** - Video Control - Live Feed - Video Interaction **Maintenance** - Remote Reboot - Remote Printing **Content - Remote Video Support** - Content Management - Instruction **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Platform - Remote Video Support** - Omni-channel - Self-Service - Usability **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform - Video Support **Performance** - Reporting **Additional Functionality** - Remote Monitoring & Management - AI Copilot - SSL Security - File Transfer - Two-Factor Authentication - Single Sign On - Compliance Management - Collaboration Tools - Summary Reports - Activity Dashboard - Chat/Messaging - Generative AI - Session Transfer - Remote Update/Installation - Audit Trail - Customizable Branding - Server Monitoring - Real-Time Updates - Troubleshooting - Real-Time Monitoring - Workflow Management - Multiple User Accounts - Multi-Channel Communication - CRM - Surveys & Feedback - Activity Tracking - Self Service Portal - API - Support Ticket Management - Access Controls/Permissions - Remote Access/Control - User Management - Customizable Reports - Real-Time Notifications - Video Conferencing - Diagnostic Tools - Third-Party Integrations - Reporting/Analytics ## Top Blitzz Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,095 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - 4.7/5.0 (489 reviews) - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) - 4.7/5.0 (387 reviews)