# XMReality Reviews **Vendor:** XMReality **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.5/5.0 **Total Reviews:** 38 ## About XMReality XMReality provides a remote visual assistance solution built for your enterprise, always fully secure and customizable to align with your brand. Enhanced by augmented reality and designed for ease of use, XMReality is powerful enough to make remote problem-solving faster than ever before and still simple enough to have anyone in your organization use it. With zero implementation time, you can get started immediately. XMReality AB (publ) is a market leader in remote visual assistance, and our solution is used globally in more than 60 countries. Nestlé, Electrolux Professional, Sidel, Heineken, and Nibe are examples of more than 150 customers. XMReality is based in Sweden and the U.S. and is listed on the Nasdaq First North Growth Market (ticker: XMR). For more information, visit: www.xmreality.com ## XMReality Reviews ### 1. XMReality - An innovative new tool that offers a great experience for both customer and user **Rating:** 5.0/5.0 stars **Reviewed by:** Oliwer S. | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about XMReality?** The most innovative and useful feature that XMReality offers is "Hands overlay" which is a function where you can display your hands or products overlaid in a videofeed from the end user, similar to augmented reality, This is really helpful when guiding customers and explaining niche details about a specific product. There are also all the features that you would expect in a video tool, like pausing the videofeed, posting text in an ongoing call, muting participants and more. The team at XMReality is also very responsive to feedback about their tool and any improvements or issues you might have will be taken seriously. We use this tool daily and it's easy to use, It's been of great help in my customer meetings. **What do you dislike about XMReality?** Currently, there is no option to have multiple videostreams active in one call, which can be a hindrance when greeting participants in a call, but can be alleviated by doing it one by one. There is also a pretty restrictive character limit in the text option during an active call, around 50 characters or so. **What problems is XMReality solving and how is that benefiting you?** XMRealitys tool help us to do work which usually requires a field technician to visit the customer, this is due to needing to know how a product is installed to validate that it's installed according to requirements, as well as resolving issues customers might experience with our products, This is beneficial to both us and the customer saving us and the customer both time and money when which would be spent on a field technician **Official Response from Greta Johansson:** > Hi Oliwer, thank you so much for sharing your positive experience with XMReality! We are happy to hear that you find our platform useful in everyday interactions with customers. We always strive to provide the best experience possible and to continuously improve our platform, so thank you for your suggestions on future development! We are also happy to share that we now have released an in-call chat, making it possible to send longer text messages. Thanks again for leaving us a review! Best regards, The XMReality team ### 2. Poor audio quality on customers end **Rating:** 3.0/5.0 stars **Reviewed by:** Magnus W. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about XMReality?** I like the idea of it and the functionality it provides and the easy access it provides our customers to much better support than we can do over the phone. I personally use it around once a week so I get to try it fairly often **What do you dislike about XMReality?** When talking to customers I always seem to have audio issues when it comes to bluetooth headsets. The interface on the customer side provides no help when choosing what audio output to use and they can simply not hear me when there is noise around them. Working with industrial clients this simply kills the entire feature and I have to assist using pictures or over the phone. **What problems is XMReality solving and how is that benefiting you?** We have a fleet of machines that run at the customers factories. As with all things they break down or need service. Often using XM we can diagnose and repair without traveling to our customers. Norway might be small, but traveling takes forever and the customers don't wish to wait. **Official Response from Greta Johansson:** > Hi Magnus, Thank you for your review! Great to hear that you are a frequent user and that XMReality helps you to provide better support than using a standard phone call. It is unfortunate that you have experienced sound issues, please contact our support team, support@xmreality.com, and we can help to look into this further. Best wishes, Greta ### 3. Review for XM - easy to use and so helpful for tech support **Rating:** 5.0/5.0 stars **Reviewed by:** Erich R. | Technical Product Support Specialist , Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2022 **What do you like best about XMReality?** Being able to work with customers real time and see what they see. When using this software it allows the customers to show me exactly what they see and i can go with them step by step or see things they might not be seeing **What do you dislike about XMReality?** there is not much that i dislike. This product is able to let me do my job so much easier. Im not sure I would change anything in this product as it does allow for the real time support option **Recommendations to others considering XMReality:** This is a fantastic product and should be used in all tech support with hands-on use. **What problems is XMReality solving and how is that benefiting you?** hands on issues. We can solve issues with software and hardware on our products to see communication or hardware issues. I'm able to be more productive and effective. **Official Response from Caroline Palm:** > Hello Erich, Happy to hear you enjoy using XMReality and that it makes your everyday work more efficient and productive. Best wishes, Caroline ### 4. It is the future of remote support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about XMReality?** XMreality provides the user with a easy and flexible way to provide remote support for both bussiness and private customers. The administrative tools are plenty and can be used to provide step by step instructions both for your own use and for the use of the customer who recieves guidance. **What do you dislike about XMReality?** At times the connection over XMReality can be a bit choppy, I'm not sure if that has to do with the servers or if that is an issue with poor internet connection from the customer's side. I use the XMReality tool several times daily, and somtimes I wish it had a butten to turn it on and off again, leaving it on between sessions is just wasting electricity and having to pull and put in the power connector can be a bit tedious. **What problems is XMReality solving and how is that benefiting you?** It solves several technical issues which previously had to be solved by sending a technchion out to the costumer. Now we can provide remote support and solve these issues, saving both money and time. ### 5. Review for XMReality **Rating:** 4.0/5.0 stars **Reviewed by:** Ramavath K. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about XMReality?** I recently had the opportunity to try out XMReality, and I must say, it has been an incredible experience. XMReality is a cutting-edge augmented reality (AR) platform that offers remote guidance and collaboration solutions. Whether you're in the field of industrial maintenance, healthcare, or any other industry that requires remote assistance, XMReality proves to be a game-changer. **What do you dislike about XMReality?** Technical Limitations,User Interface,Cost: Pricing could be a concern for some users,Integration and Compatibility, **What problems is XMReality solving and how is that benefiting you?** One aspect of XMReality that impressed me is its reliability. The platform offers stable and high-quality video streaming, ensuring that the remote guidance sessions are smooth and uninterrupted. The AR overlays are also well-aligned with the real-world environment, enhancing the user's understanding of the task at hand. This level of accuracy and reliability is crucial in critical situations where precision is essential. **Official Response from Greta Johansson:** > Hi Ramavath, thank you for taking the time to leave us a review! We are glad to hear that you are impressed with the reliability when making a call - we really appreciate the feedback! We do have a couple of pre-built integrations to get a seamless experience with your existing systems. If you are interested in more information about the available integrations, please contact our customer success team, they are just one email or call away! Best regards, The team at XMReality ### 6. A user friendly interface to communicate with your clients all over the world! **Rating:** 4.5/5.0 stars **Reviewed by:** Chro V. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2023 **What do you like best about XMReality?** The fact that you can actually show things on the recipiants screen is quite a good feature, also able to freeze images and continue to work on them has helped! **What do you dislike about XMReality?** This is not really any fault of the XMReality software, but we are dependable on a good internet or 4-5G connection to be able to use it properly, however in some buildings with a lot of concrete/steel structure's this has proven to be difficult, that is why the feature of using picture's is so good, the recipiant can step outside the building for better reception and we can continue there. **What problems is XMReality solving and how is that benefiting you?** The surplus of being able to write or highlight items when a customer is filming, because we support international customers and language differences can cause for mistakes, it is nice to be able to pinpoint where to look or interveen. ### 7. Great Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2023 **What do you like best about XMReality?** The ability to send links to other companies to get remote support using temporary links is fantastic. The audio and web interface is very easy to use and strait forward for any company to use. **What do you dislike about XMReality?** Would like the ability to save a contact and then automatically generate a link and send it to their email on dm=emand rather than having to enter the name and phone number ever time. **What problems is XMReality solving and how is that benefiting you?** We had the issue of not being able to show a manufacturer what our issue is while out on the floor. Images work but its slow and inefficient. XMReality provides the abaility to not have to worry about if the remote support has the required software to join the call since its all web based. **Official Response from Greta Johansson:** > Thank you for taking the time to review XMReality. Great to hear that you find it easy to use and helpful when connecting with manufacturers! We appreciate your input and will take your feedback into consideration for future improvements. All the best from the team at XMReality! ### 8. Great app for Cust Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about XMReality?** The most helpful part of using the app is the ease of use & the available features which helps provide a higher level of quality for customer support. **What do you dislike about XMReality?** I havent been disappointed by the use of the app except that there are a few cases where I would like to create my own pdf form on-the-fly instead of choosing one from a drop down menu. **What problems is XMReality solving and how is that benefiting you?** The ability to provide prompt remote technical service. It helps us avoid unnecessary physical trips. Keeps internal costs down and helps keep customers loyal to our brand. ### 9. Specializes in creating solutions for remote guidance and collaboration for industrial companies. **Rating:** 5.0/5.0 stars **Reviewed by:** Niraj M. | Deputy General Manager, Pharmaceuticals, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about XMReality?** XMReality provides a software solution for remote guidance in industrial maintenance and repair operations. The software uses augmented reality technology to allow technicians to receive guidance and assistance from remote experts, which can improve efficiency and reduce downtime. It can be used in various industries such as manufacturing, energy, and mining. It has been widely adopted for industries such as manufacturing, energy, and mining. **What do you dislike about XMReality?** Another limitation is that the software may have a high cost for some companies. **What problems is XMReality solving and how is that benefiting you?** Reducing downtime by allowing technicians to complete tasks more quickly and accurately. Minimizing errors by providing clear and accurate guidance and instructions. Capturing and analyzing data to improve processes and identify potential issues. Decreasing the need for travel and reducing costs associated with travel. Allowing for more flexibility for remote workers, regardless of location. XMReality's remote guidance software with its feedback loop can help companies improve productivity, reduce costs, and increase safety in industrial maintenance and repair tasks. **Official Response from Johanna Edepil:** > Hi Niraj, we are happy to see that you have gained many benefits from using XMReality! Big thanks for taking the time to review us. You can also check out our different plans through the below link where we have some different pricing options, starting at $50 per month. All the best from the team at XMReality! ### 10. Real time solution with virtual interactions. **Rating:** 5.0/5.0 stars **Reviewed by:** Mohit S. | System Analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2023 **What do you like best about XMReality?** XMReality acts as an enterprise-grade visual assistance complete solution for revolutionizing knowledge transfer. This helps companies to access office work more easily and efficiently remotely. XMReality makes collaboration, and communication with colleagues, customers, and suppliers easier just like physical interaction. Best visual assistance suited for most enterprises. Creativity is something that drives most experts to work from their comfort zone. In such a scenario missing office vibes need not be compromised. XMReality gives you scenarios like a physical visit to the office even in virtual interaction. The company and the company’s employees can easily see the person, and collaborate in a realistic manner with help of XMReality just like powerful in-call tools. There are a number of tools available with the XMReality feature that provide you to collaborate with different actions and it guides you throughout a remote working journey. No matter what problem you are facing while interacting with each other, XMReality gives various tools to resolve it. Specifying, taking pauses, drawing, and providing intuitive instructions can be easily done here. **What do you dislike about XMReality?** Needs a license activation from the other side of the person. **What problems is XMReality solving and how is that benefiting you?** In the beginning with the help of XM Reality, one just needs to create a link and send it to the one with whom you want to start calling. This step is applicable to one group of people by connecting them over a call. Once a person has received your link can easily connect to you, the person does not need to install any software or sign up the opening an account. Even the existing XMReality users can easily connect with you without interruption and without any link. Once a person opens the link in any web browser by clicking the link, this action will notify you to join over a call with them. Once both parties are connected with each other this allows users to see their online movement on screen and it makes work easier. **Official Response from Johanna Edepil:** > Hi Mohit, great to see that you appreciate how easy it is to use XMReality! Just like you write, you can connect with anyone by just sharing a link with them, no need for them to create an account or download any software. It's something our users really appreciate. Just let us know if there is anything we can help you with, our customer success team is just one email or call away! And a big thank you for taking the time to review us. All the best from the team at XMReality ### 11. detailet, good and easy produkt to use **Rating:** 4.0/5.0 stars **Reviewed by:** Christian S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about XMReality?** i like how easy it is to get into and east it is to use. **What do you dislike about XMReality?** i was a little disapointed that there isent a function t share screen for whoever is being helped **What problems is XMReality solving and how is that benefiting you?** it helps us explain customers and installers how to install and place produkts ### 12. User friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2023 **What do you like best about XMReality?** One of the most commendable aspects of XMReality is its user-friendly interface. Setting up the AR environment and connecting with remote experts or colleagues is a seamless process. The intuitive controls and clear instructions make it accessible even to those less familiar with AR technology **What do you dislike about XMReality?** Really couldn't think as of now as it is mostly useful for any individual. But heavliy priced initially and it could be little expensive for small organisations **What problems is XMReality solving and how is that benefiting you?** XMReality's real-time collaboration features have transformed the way businesses handle remote assistance. Whether it's troubleshooting technical issues, conducting virtual training, or aiding field technicians, the platform allows for effective communication and problem-solving. The ability to overlay digital information onto real-world objects enhances the understanding and resolution of complex tasks. ### 13. Potential future application **Rating:** 5.0/5.0 stars **Reviewed by:** Divya D. | Finance Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2023 **What do you like best about XMReality?** Xr reality includes AR(arugmented reality), MR(mixed reality) and VR( virtual reality) offer enhanced training, improved customer engagement, increased productivity. **What do you dislike about XMReality?** XM reality has high development cost. The cost is very high to maintain all the XR reality functions. Limited adoption while immersive technologies are gaining in popularity, they are still relatively new, and some industries and audiences may ne slow to adopt them. **What problems is XMReality solving and how is that benefiting you?** Increased productivity. MR( mixed realtity) and VR (virtual reality) is used to create virtual workspaces that enable remote collaboration abd improves productivity. ### 14. Really amazing tool for remote mentoring **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2023 **What do you like best about XMReality?** Easy way to connect both ends, no external software require **What do you dislike about XMReality?** Highly dependent of the internet in both ends **What problems is XMReality solving and how is that benefiting you?** Bring the technician from the field to my computer at the office. By doing the mentoring thru this amazing tool we prevent traveling to the site. ### 15. XMReality really did go above and beyond in helping us implement and scale Video Inspections **Rating:** 5.0/5.0 stars **Reviewed by:** Zak J. | Junior Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about XMReality?** As a product, XM Reality is incredibly easy for users to use - the features are easy to access with common-sense user interface design, making training and deployment a more simple task. In terms of people - XMReality has incredible staff members who were always on hand to ensure we were supported as a project, offering recommendations when required, responding quickly to queries and being on hand to support. **What do you dislike about XMReality?** There's not much to say here at all, if anything - one area of development may be in having in-house change resource with experience of landing video diagnostic initiatives - this would be a good avenue given the growth expected in video inspections and calling. **What problems is XMReality solving and how is that benefiting you?** For us in the Housing Sector, getting our response times for customers back to pre-covid levels is proving challenging given the backlog caused by the pandemic, XMReality enabled us to offer quick appointments for our property teams to inspect repairs issues within SLA's, reducing the cost per appointment and our carbon footprint. ### 16. Xmreality is making our job more easy by making it visible to help out customer on site **Rating:** 4.5/5.0 stars **Reviewed by:** Mario D. | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2023 **What do you like best about XMReality?** No need to go on site Shorter telephone call Interventions related to an issue are easy to solve Freezing immages, doculents are possible to add or to follow Data of the calls are availble Easy to use Xmreality No need to download app or anything else for our customer **What do you dislike about XMReality?** No idea !!!! is there anything then to dislike? **What problems is XMReality solving and how is that benefiting you?** Our long & short distance calls towards technical questions,issues on the workfloor ### 17. XMReality is a modern tool to troubleshoot any issues remotely **Rating:** 4.0/5.0 stars **Reviewed by:** Aziz S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about XMReality?** I started to use XMReality back in 2021. At the beginning, the system looked over complicated. However, once I started using it, it proved that it has many ergonomic feature and fun to use. It helped our after market department many times to figure out issues at the customer site and troubleshoot the problems. **What do you dislike about XMReality?** XMReality comes with a cost. The initial investment looks scary; but the system has proved itself and every penny we spent worth the investment. However, for the small firms the cost could be prohibitive. **What problems is XMReality solving and how is that benefiting you?** XMReality is used as a sophisticated and easy-to-use tool to remotely support our wast customer base internationally. We were able to reduce the time to troubleshoot most of the issues experienced by our customers. ### 18. XMReality Exceeds Expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Matt T. | Customer Experience Programme Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about XMReality?** XMReality added extensive value in supporting Sovereign's mission to scale Video Triage capability. XMreality Provided expert guidance on how best to utilize video calling through previously positive engagements, maximising the best possible use of its feature set. **What do you dislike about XMReality?** The application toolset, is seen by a few end users, as too enriched with functionality, making it difficult for first-time users to know which feature best works for them. **What problems is XMReality solving and how is that benefiting you?** Enabled Sovereign Housing to target a growing backlog of Housing related service requests. Increasing front-line staff availability to support vulnerable customers at the first point of contact, specifically for damp & mould related queries and boiler failures. ### 19. This is a must-hve for remote service help, especially when the field techs are inexperienced. **Rating:** 4.5/5.0 stars **Reviewed by:** Bill M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about XMReality?** The tools available to effectively communicate with the field techs. **What do you dislike about XMReality?** All the tools and using them effectively. Need to practice using them smoothly. Not laid out intuitively **What problems is XMReality solving and how is that benefiting you?** Many of our distributor's technicians are inexperienced and frequently sent out independently. This tool helps us get to resolutions quicker than just verbal communication. ### 20. Fun and intuitive way of problemsolving **Rating:** 4.5/5.0 stars **Reviewed by:** Elin K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about XMReality?** The best thing about XMReality is that it is so user friendly and intuitive. You can quickly share your problems and recieve experienced help. **What do you dislike about XMReality?** Sometimes it is hard to use the "hands over lay" feature through the phone. This could be developed a bit more. **What problems is XMReality solving and how is that benefiting you?** Reduce unneccesary waiting and traveling time. ### 21. XMReality Provided a Huge Increase in Efficiency and Effectiveness in our Support Centers **Rating:** 5.0/5.0 stars **Reviewed by:** Justin C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about XMReality?** The best part about XMReality is how easy it is to implement, train team members on, and utilize with customers. **What do you dislike about XMReality?** Could use a more in depth statistic section **What problems is XMReality solving and how is that benefiting you?** XMReality is allowing us to have immediate eyes on the customer equipment which makes troubleshooting and understanding incredibly easier ### 22. Jolly good **Rating:** 4.0/5.0 stars **Reviewed by:** Johan K. | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about XMReality?** Its very helpful during everyday work problems that kan accure during least expected times. **What do you dislike about XMReality?** It could include more personal features that could help the app to feel more personal. **What problems is XMReality solving and how is that benefiting you?** Trouble shooting process more effective for me. ### 23. Impressions using the Smart glasses **Rating:** 4.0/5.0 stars **Reviewed by:** Lucas M. | Auditor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2022 **What do you like best about XMReality?** Very good video definition and very easy to use. **What do you dislike about XMReality?** I can't use the glasses alone. If I need to show something to someone but the other people don't have the license. It will be good if I can call myself and then call other people to join the meeting. Another bad thing that my IT area says that the glasses are like an android phone (which is good in my opinion), but they said that the android is less safe than IOS. **What problems is XMReality solving and how is that benefiting you?** I can call anyone even if they don't have the XM reality software on their computer. I'm very sure that if I could do this, more people will see how the glasses works and more people will try to use. **Official Response from Caroline Palm:** > Hi Mark! Thank you for your review. Our XMReality application, which we have optimized for smart glasses, is necessary to ensure a high quality user experience when using smart glasses. That is the reason why you always need a license when using smart glasses, unlike when you use a standard browser on a computer or mobile phone. Do not hesitate to reach out to our customer experience team if you have any further questions: customerexperience@xmreality.com All the best, Caroline ### 24. XMreality experience **Rating:** 3.5/5.0 stars **Reviewed by:** Hao L. | Remote Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2022 **What do you like best about XMReality?** It could generate the link instantly and can send the link by SMS or email. The customer could connect with remote just by clicking the link and don't need to install the app. **What do you dislike about XMReality?** When sending a SMS to China users, the customer takes very long time to receive it. It takes very long time about 3-5mins to make the connection. The user's web page loads very slowly in China region, the webpage show a white background for 3-5mins, then pop up the access request windows. **What problems is XMReality solving and how is that benefiting you?** It can help me to fix the system issue remotely, save our travel time and cost. Some issues that must be fixed onsite now could be fixed remotely with the guidence of XMreality. **Official Response from Caroline Palm:** > Hi Hao! Thank you for your review. We are happy to hear that you appreciate the ease of connectivity, however it is unfortunate you experience a delay. We will look into why this is. In case you have any immediate questions, please reach out to support@xmreality.com All the best, Caroline ### 25. An invaluable tool for remote support **Rating:** 4.5/5.0 stars **Reviewed by:** Bill K. | Technical Product Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about XMReality?** Since starting to use XMReality last year, it has proven itself time and time again as an easy way to quickly set up a remote video call to a customer to gather more information about physical hardware issues they are having. The ability to get a video call up and running in less than 30 seconds with no software to install or special accounts to deal with on the customer side has been huge. **What do you dislike about XMReality?** The PointPad has proven essentially useless to us - it looks super cool to have your hand appear on the screen and makes a great demo, but for real-world use with customers, using the pointer features in the app has proven far more effective and convenient than setting up the PointPad. **Recommendations to others considering XMReality:** Just use the app, don't bother with the PointPad - it is a wonderful experience just using the app to interact with the customer. **What problems is XMReality solving and how is that benefiting you?** We are an inbound call center that handles technical issues with our hardware and software, and we frequently have to guide users through complex diagnoses or repairs over the phone. Before XMReality, we were doing this blind, which led to confusion on the user's part and errors being made. Now we can confidently guide the user and the user gets a great experience. **Official Response from Caroline Palm:** > Hi Bill! Thank you for taking the time to review our product. We are every happy to hear that you find it easy to get started and use. Thank you for sharing your story and your use cases! All the best, Caroline ### 26. Good product and great potential **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about XMReality?** I love the simplicity and ease of use of the software. **What do you dislike about XMReality?** It is a little too simple and needs more features such as customizable audio and video settings. **What problems is XMReality solving and how is that benefiting you?** It helps me interface with a customer by seeing the problem and being able to mark on their screen where I am pointing to. ### 27. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Toha P. | Application Engineering Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2022 **What do you like best about XMReality?** I like how easy it is to use, great guiding tools such as the quick text, drawing, pointer hand over lay. **What do you dislike about XMReality?** The ability for guided users without an XM Reality account to send quick messages. The video recordings should show the step by step instructions. **What problems is XMReality solving and how is that benefiting you?** Ability to support our customers faster Avoiding travel **Official Response from Johanna Edepil:** > Thank you for taking the time to review XMReality Toha! We really appreciate your input and will take your feedback into consideration for future product development and improvements. All the best from the team at XMReality ### 28. Great tool for collaboration and problem solving **Rating:** 5.0/5.0 stars **Reviewed by:** Mark W. | Senior Engineer, Technical Service, Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2022 **What do you like best about XMReality?** The augmented reality tools allowing team members to digitally interact during calls. **What do you dislike about XMReality?** Sometimes there are hangups with people not being able to join the call but it is rare. Sometimes the XM Reality plugin for MS Teams does not open XM reality. **What problems is XMReality solving and how is that benefiting you?** Allows for instant support to be able to be provided, relatively easily, in remote areas, especially in circumstances where I, or others in the team, cannot physically travel to the location. **Official Response from Caroline Palm:** > Hi Mark! Thank you for your review. We are very happy to hear you enjoy using XMReality and that it helps you connect instantly. Best wishes, Caroline ### 29. It is very good web based software for Remote guidance. In case if we have good net work connections **Rating:** 4.5/5.0 stars **Reviewed by:** Senthil k. | Service Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about XMReality?** Almost all functions in XM Reality are useful. In these real-time functions of Marking in the screen is very useful. **What do you dislike about XMReality?** Sometimes we get multiple disconnections due to network issues. Maybe this is an external factor that affects to use of this software. **What problems is XMReality solving and how is that benefiting you?** The basic troubleshooting where the user can troubleshoot can be done using this Software. **Official Response from Caroline Palm:** > Hi Senthil! Thank you for your review. We really appreciate you sharing your thoughts and the fact that you appreciate using XMReality. All the best, Caroline ### 30. XM for Medical Simulation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2022 **What do you like best about XMReality?** Working in tech support we support medical simulators and we work with educators and nursing staff who are not comfortable troubleshooting the electronics. This application allows us to guide our customers and troubleshoot as if we were right their with them. **What do you dislike about XMReality?** The only downside is if we need to show a customer something on one of our in-house simulators we can use the hand's overlay camera but it can be time-consuming to set up or we would carry our laptops and use the webcam but there is no real portable solution. **Recommendations to others considering XMReality:** none at this time **What problems is XMReality solving and how is that benefiting you?** We are troubleshooting state of the art medical simulators and it has saved us many times from having to send in a simulator to be repaired and we can fix it remotely using video guidance **Official Response from Caroline Palm:** > Thank you for reviewing our product and sharing your experiences from using XMReality within the Medical sector! We are glad to hear that XMReality can help you fix your problems right away by bringing the problem to the expert, instead of sending the expert to the problem. Let us know if you would like som tips and tricks on how to use the hands overlay function - you can reach our customer experience team at customerexperience@xmreality.com ### 31. XM reality is very helpful tool to provide the remote support. **Rating:** 4.5/5.0 stars **Reviewed by:** Asad R. | Project leader, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2022 **What do you like best about XMReality?** The best thing is when more than two people can join the same season and take/give guidance at the same time so it helps to decrease the downtime and make the operations smooth much earlier. **What do you dislike about XMReality?** when I use XM reality on my phone it required high-speed internet and also battery consumption is very high on my mobile phone. **What problems is XMReality solving and how is that benefiting you?** It saves troubleshooting time. IT saves travelling cost for minor issues **Official Response from Caroline Palm:** > Hi Asad! Thank you for taking the time to review our product, we appreciate the feedback. We are excited to hear you are using group calls to solve your problems. All the best, Caroline ### 32. Simple and effective problem solving! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2022 **What do you like best about XMReality?** It's easy to get going, just generate a link and send it out. You can point, draw, record and take snapshots and more within the video feed which is helpful in different scenarios, depending on the problem. Recording and taking photos also provide an opportunity for documentation. **What do you dislike about XMReality?** Obviously, the application needs good bandwidth. Therefore it's not as recommended in areas where the bandwidth does not have good coverage. However, it's possible to play pre-recorded videos in the feed which is a workaround. **Recommendations to others considering XMReality:** Let the users try and educate themselves by using it internally between themselves to get going. **What problems is XMReality solving and how is that benefiting you?** Remote Guidance gives us a quick overview of the identified problem. Because of that, we can directly see what actions we need to take, if we can solve the problem remotely by guiding the customer, or if we need to go to the site. If we need to go to the site, we already know what equipment we need to bring. When we can solve the problem remotely we save a lot of time and can help more customers. We also have a big sustainability focus and if we don't have to visit every site we can reduce the emissions with less traveling. It's also more cost-effective since the customer has to pay for an on-site visit and the visit also costs us, so that's a win-win situation. **Official Response from Caroline Palm:** > Thank you for your review of our product! We really appreciate the feedback. All the best! ### 33. Very useful **Rating:** 4.5/5.0 stars **Reviewed by:** Mik K. | Robotics technician, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2022 **What do you like best about XMReality?** The hand overlay feature, when it works it's really good **What do you dislike about XMReality?** Can be difficult to get clear overlay, can also be difficult to use overlay while holding phone close to face **What problems is XMReality solving and how is that benefiting you?** Being able support customers from a distance and not having to drive for hours to help with minor problems **Official Response from Caroline Palm:** > Hi Mik! Thank you for your review, we always appreciate the input from our users. Do not hesitate to reach out to our customer support team to get inspiration on how to get the most out of the product. You reach them at customerexperience@xmreality.com In case you haven't tried, the easiest way to use the hands overlay feature is through your computer with the help of a pointpad. You can read more about the hardware in the attached article. All the best! ### 34. Really Professional Focused **Rating:** 4.5/5.0 stars **Reviewed by:** Romulo B. | Customer care specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2022 **What do you like best about XMReality?** The way to send the link for connection. **What do you dislike about XMReality?** The necessity to use only one type of camera for hands overlay **Recommendations to others considering XMReality:** Very simple to use only very dependent of the network quality. **What problems is XMReality solving and how is that benefiting you?** Machine problems and some operational problems. I could training better the operator to use my machines. **Official Response from Caroline Palm:** > Hi Romulo! Thank you for your feedback. We are happy to hear that you are using our product for training purposes and that it is easy to get started. All the best, Caroline ### 35. XMReality saves time when needing to see the problem **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about XMReality?** I most find it useful when attempting to troubleshoot and am able to view what the other person is seeing so that I can confirm that it is the proper steps being taken. **What do you dislike about XMReality?** Occasionally the session will have some sort of problem when connecting where some users do not get the link. I have not found any consistency between who is unable to use the links. **Recommendations to others considering XMReality:** It is very useful if you need to be able to view other locations without being able to go on site. **What problems is XMReality solving and how is that benefiting you?** Being able to guide someone through a complex process that may require may written steps, but only few visual steps. **Official Response from Caroline Palm:** > Hi, Thank you for your review! Happy to hear it makes troubleshooting smoother. Interesting feedback about issues receiving the call link. Do not hesitate to reach out to our support team if it were to happen again: support@xmreality.com Best wishes, Caroline ### 36. XMReality is a good product. I would say for Amcors needs the licensing model is a bit restrictive. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2022 **What do you like best about XMReality?** I like the fucntion for the pointpad which is very useful and unique. **What do you dislike about XMReality?** The lack of flexibility within the license model. **Recommendations to others considering XMReality:** Give it a try, it might be a useful tool. **What problems is XMReality solving and how is that benefiting you?** We are able now to communicate with our customers remotely this was particualrly useful during the COVID restrictions. **Official Response from Caroline Palm:** > Thank you so much for you review! We are happy to hear you enjoy using XMReality. In regards to the licensing model, we offer two different options. Namned licens and Seat licens, the latter which is a shared model. Feel free to contact out Customer Experience team if you have questions, we are more than happy to discuss this further with you. You can reach them at customerexperience@xmreality.com ### 37. Easy and powerful, just when you need it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about XMReality?** Easy to use and the hardware independency that let's me connect to anyone quickly. **What do you dislike about XMReality?** Would like it to be a bit more "personal" and customizable. **Recommendations to others considering XMReality:** Try it and change the way you work for the better. **What problems is XMReality solving and how is that benefiting you?** Repairs, troubleshooting of mechanical parts and inspections. **Official Response from Caroline Palm:** > Thank you for your review! Glad to hear you find our product useful in many different areas. All the best! ### 38. Easy to use remote assistance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2022 **What do you like best about XMReality?** The pause-and-draw functionality that can be used during a live call session. **What do you dislike about XMReality?** It is hard to schedule a call in advance. **What problems is XMReality solving and how is that benefiting you?** Remote collaboration has been made easier thanks to XM. **Official Response from Caroline Palm:** > Hi there, Thank you for taking your time to feedback our product. We will forward your input to our development team. All the best, Caroline ## XMReality Discussions - [What is XMReality used for?](https://www.g2.com/discussions/what-is-xmreality-used-for) - [View XMReality pricing details and edition comparison](https://www.g2.com/products/xmreality/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A41%3A46+-0500&secure%5Bsession_id%5D=7424dbca-5447-44f5-b8b6-aa434b64d854&secure%5Btoken%5D=b0bf705ddb27fff9d85d2f2f56a587f789b6ce0c76cc853a736588702d9afd05&format=llm_user) ## XMReality Features **Content** - Guided Processes - Content Management **Administration** - Screen Sharing - File Sharing - Session Recording - Multi - Session Handling - Multi-Monitor Support **Remote Support** - Video chat - Live text chat - Ticket submitting **Remote Support - Remote Video Support** - Video Control - Video Interaction **Product Creation** - Deployment - Collaborate **Hardware Integration** - Mobile phones - AR glasses - Tablets **Content - Remote Video Support** - Content Management - Instruction **Data Storage & Management** - Hardware **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Content** - Guided content - Content management - AR annotations **Platform - Remote Video Support** - Omni-channel - Usability **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting ## Top XMReality Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,780 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - 4.7/5.0 (474 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,254 reviews)