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Barracuda for MSPs Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the automation capabilities of Barracuda, which enhance support and streamline MSP operations effectively. (1 mentions)
Users value the excellent community engagement through training and resources, enhancing overall support for MSPs. (1 mentions)
Users appreciate the excellent community support from Barracuda, including valuable resources and training programs for MSPs. (1 mentions)
Users value the exceptional support and resources from Barracuda, enhancing overall satisfaction and effectiveness for MSPs. (1 mentions)
Users value the excellent customer support from Barracuda, appreciating the resources and training provided for MSPs. (1 mentions)

Top Pros or Advantages of Barracuda for MSPs

Moss J.
MJ
Moss J.
D
Small-Business (50 or fewer emp.)
"Barracuda MSP - Great Partner, Great Tools"
5/5
What do you like best about Barracuda for MSPs?

The tools and resources provided, such as training programs and marketing content, provide excellent value and tremendous support. The expansion into XDR with SIEM and SOC has furthered the solutions offered into a formidable stack to be absolutely considered for adoption by any MSP. Review collected by and hosted on G2.com.

What do you dislike about Barracuda for MSPs?

There is nothing I can report on at this time to dislike! Review collected by and hosted on G2.com.

Matthew H.
MH
Matthew H.
TAC Manager
Small-Business (50 or fewer emp.)
"Barracuda - The Platinum MSP Partner"
5/5
What do you like best about Barracuda for MSPs?

Products and knowledge are what struck us to partner with Barracuda. We love that they focus on security, have easy-to-learn products, and have a sales team and managers ready to help with anything. Review collected by and hosted on G2.com.

What do you dislike about Barracuda for MSPs?

No downsides that we've experienced so far! All products have worked to our expectations, and support is always there if we can't figure something out. Support is easy to reach as well. Review collected by and hosted on G2.com.

Verified User in Computer Hardware
UC
Verified User in Computer Hardware
Small-Business (50 or fewer emp.)
"Easy to Deploy"
5/5
What do you like best about Barracuda for MSPs?

It's easy to use, we can see how many licenses are being added per month, and we have more control. Review collected by and hosted on G2.com.

What do you dislike about Barracuda for MSPs?

Adding licenses are on a monthly basis opposed to seeing the change right away. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
Small-Business (50 or fewer emp.)
"Pretty Good RMM"
4/5
What do you like best about Barracuda for MSPs?

Being able to see all machines on the network from one view was nice. Being able to query various non-Windows devices was very useful. Remoting in to devices is easy. Review collected by and hosted on G2.com.

What do you dislike about Barracuda for MSPs?

It's a bit overwhelming to setup the alert structure so it doesn't overwhelm you with tickets. It was not easy to setup global alerts while being able to restrict certain devices from alerting as well. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
Small-Business (50 or fewer emp.)
"Best support for remote work"
4.5/5
What do you like best about Barracuda for MSPs?

The features are friendly and easy to use. We start loving that Review collected by and hosted on G2.com.

What do you dislike about Barracuda for MSPs?

They need to develop more feature and rest are too good to use. Review collected by and hosted on G2.com.

DJ
dave j.
Internal IT
Mid-Market (51-1000 emp.)
"Nice battery of tools to keep you safe"
4.5/5
What do you like best about Barracuda for MSPs?

The overlapping continuity of the products in the MSP portal and constantly adding more to give a better depth to the offerings and protection. Becoming a One Stop Shop. Review collected by and hosted on G2.com.

What do you dislike about Barracuda for MSPs?

The MSP portal needs some work, but it's slowly getting better, it's a bit slow to get things provisioned and navigate but over the last few months, it has drastically improved. Review collected by and hosted on G2.com.

NH
Nate H.
Manager-Emerging Markets
Mid-Market (51-1000 emp.)
"The best friend an MSP can have"
5/5
What do you like best about Barracuda for MSPs?

The biggest benefit is having the opportunity to learn more about how other MSPs are succeeding in helping their customers- what products and solutions are working the best and how we can improve our methods and tools in order to reach the high-performance goals we have set for ourselves. Barracuda MSP gives us resources and information about more than just what Barracuda does, but how we can get better at what we do. They are more than just a manufacturer's marketing platform, but rather a trustworthy industry resource giving us a view to best practices beyond just the products we offer. Review collected by and hosted on G2.com.

What do you dislike about Barracuda for MSPs?

I've yet to find a downside to Barracuda MSP. Unlike so many others, they don't waste my time with things I don't need. They aren't overly noisy or aggressive, but rather the materials they provide and the resources they offer are always valuable and timely. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Barracuda MSP end user experience"
4.5/5
What do you like best about Barracuda for MSPs?

it's easy to use. I get notified immediately if an email is screened which eliminates potential delays. Easy to whitelist/blacklist and set parameters. Review collected by and hosted on G2.com.

What do you dislike about Barracuda for MSPs?

There is nothing I dislike. It does filter out a lot of spam and vendor mass mailings which occasionally catches one that I read. Review collected by and hosted on G2.com.

SK
Scott K.
Senior Customer Care Engineer
Mid-Market (51-1000 emp.)
"Barracuda RMM"
5/5
What do you like best about Barracuda for MSPs?

Very feature-rich, flexible, solid, and reliable product. Easy to implement and maintain. Support is excellent at resolving issues. Review collected by and hosted on G2.com.

What do you dislike about Barracuda for MSPs?

I have not found anything that I do not like with this product. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
Mid-Market (51-1000 emp.)
"Baracuda MSP"
5/5
What do you like best about Barracuda for MSPs?

The best thing I found with the Barracuda MSP program is how easy the on-boarding process. We were set up in minutes by a very professional team. Products tick all boxes. Review collected by and hosted on G2.com.

What do you dislike about Barracuda for MSPs?

I have not seen a downside to the program since joining. Everything is very accessible, and all resources are available at your fingertips. Review collected by and hosted on G2.com.