# Best Remote Desktop Software

  *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)*

   Remote desktop software enables users to seamlessly connect to and control a computer in another location via an internal network or the internet, displaying the remote screen in real time and giving the user full keyboard and mouse control, supporting remote work, IT troubleshooting, and product demonstrations.

### Core Capabilities of Remote Desktop Software

To qualify for inclusion in the Remote Desktop category, a product must:

- Display the remote computer screen on your own screen in real time
- Use your own keyboard and mouse to control the remote screen
- Allow complete access to and control over the remote desktop
- Allow connection either via an internal network or IP address
- Support differing operating systems

### Common Use Cases for Remote Desktop Software

IT professionals, support technicians, and remote employees use [remote desktop software](https://learn.g2.com/best-remote-desktop-software) to access and manage computers from any location. Common use cases include:

- Enabling remote employees to securely access corporate networks and servers from BYOD devices
- Allowing IT teams to troubleshoot and configure employee devices without requiring physical presence
- Supporting sales teams and user specialists in guiding clients through complex processes or product demonstrations remotely

### How Remote Desktop Software Differs from Other Tools

Remote desktop software offers full remote control of another computer, distinguishing it from [screen sharing software](https://www.g2.com/categories/screen-sharing), which allows users to share their screens for presentations or web conferencing without granting control. It also differs from [screen and video capture software](https://www.g2.com/categories/screen-and-video-capture), which records desktop activity for asynchronous sharing rather than providing live remote access. Remote desktop solutions deploy encryption, two-factor authentication, and other security measures to ensure secure data transmission during remote sessions.

### Insights from G2 on Remote Desktop Software

Based on category trends on G2, connection reliability and cross-platform OS support as standout features. Reduced need for in-person technical support and faster issue resolution as primary outcomes of adoption.





## Category Overview

**Total Products under this Category:** 136


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 15,500+ Authentic Reviews
- 136+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Best Remote Desktop Software At A Glance

- **Leader:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews)
- **Highest Performer:** [V2 Cloud](https://www.g2.com/products/v2-cloud/reviews)
- **Easiest to Use:** [Action1](https://www.g2.com/products/action1/reviews)
- **Top Trending:** [Action1](https://www.g2.com/products/action1/reviews)
- **Best Free Software:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews)


---

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---

## Top-Rated Products (Ranked by G2 Score)
### 1. [TeamViewer](https://www.g2.com/products/teamviewer/reviews)
  TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 3,764

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10)
- **Usage Information:** 8.8/10 (Category avg: 8.7/10)
- **Remote Device Control:** 9.1/10 (Category avg: 9.0/10)
- **Device Management:** 8.8/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer)
- **Company Website:** https://www.teamviewer.com
- **Year Founded:** 2005
- **HQ Location:** Goppingen
- **Twitter:** @TeamViewer (48,128 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3479536/ (2,719 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, IT Manager
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 42% Small-Business, 36% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (518 reviews)
- Remote Access (428 reviews)
- Remote Control (343 reviews)
- Easy Access (278 reviews)
- Remote Work (277 reviews)

**Cons:**

- Connection Issues (181 reviews)
- Connectivity Issues (147 reviews)
- Expensive (138 reviews)
- Slow Performance (134 reviews)
- Remote Access Issues (122 reviews)

### 2. [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews)
  Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 655

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Usage Information:** 8.9/10 (Category avg: 8.7/10)
- **Remote Device Control:** 9.2/10 (Category avg: 9.0/10)
- **Device Management:** 8.5/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Zoho (137,251 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,531 employees on LinkedIn®)
- **Phone:** +1 (888) 900-9646 

**Reviewer Demographics:**
  - **Who Uses This:** Owner, IT Manager
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 70% Small-Business, 23% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (143 reviews)
- Remote Access (98 reviews)
- Remote Support (80 reviews)
- Easy Setup (70 reviews)
- Reliability (70 reviews)

**Cons:**

- Remote Access Issues (32 reviews)
- Feature Limitations (21 reviews)
- Connection Issues (17 reviews)
- Not User-Friendly (17 reviews)
- Expensive (15 reviews)

### 3. [Action1](https://www.g2.com/products/action1/reviews)
  Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience. In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 1,007

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Usage Information:** 8.5/10 (Category avg: 8.7/10)
- **Remote Device Control:** 9.1/10 (Category avg: 9.0/10)
- **Device Management:** 8.7/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Action1](https://www.g2.com/sellers/action1)
- **Company Website:** https://www.action1.com/?refid=G2_company_website
- **Year Founded:** 2018
- **HQ Location:** Houston, Texas
- **Twitter:** @Action1corp (590 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/action1/ (109 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager, System Administrator
  - **Top Industries:** Information Technology and Services, Manufacturing
  - **Company Size:** 55% Mid-Market, 36% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (375 reviews)
- Patch Management (330 reviews)
- Easy Setup (225 reviews)
- Software Deployment (212 reviews)
- Automation (205 reviews)

**Cons:**

- Missing Features (171 reviews)
- Remote Access Issues (111 reviews)
- Feature Limitations (84 reviews)
- Needs Improvement (72 reviews)
- Improvement Needed (71 reviews)

### 4. [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews)
  Splashtop Remote Access provides secure, high-performance remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivity features, users get seamless access to files and applications, while enabling IT administrators to centrally deploy and control permissions, ensuring both efficiency and security. Key features include: File Transfer Remote Reboot Remote Print Multi-to-Multi Monitor User role and access management Chat (in-session and outside-session) Share screen via weblink Remote reboot and Wake-on-LAN Session recording Two users in one computer Remote stylus USB device redirection Mic passthrough Ultra high-quality audio (256k or 384k) YUV 4:4:4 (Better color accuracy) SSO Integration Granular Permissions and Scheduled Access Android/IoT Unattended Access APIs, IP Whitelist, Connector


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 503

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Usage Information:** 9.0/10 (Category avg: 8.7/10)
- **Remote Device Control:** 9.5/10 (Category avg: 9.0/10)
- **Device Management:** 8.9/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Splashtop Inc.](https://www.g2.com/sellers/splashtop-inc)
- **Company Website:** https://www.splashtop.com
- **Year Founded:** 2006
- **HQ Location:** Cupertino, CA
- **Twitter:** @splashtop (5,222 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1944335/ (341 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, President
  - **Top Industries:** Accounting, Information Technology and Services
  - **Company Size:** 81% Small-Business, 15% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (65 reviews)
- Easy Setup (37 reviews)
- Remote Access (27 reviews)
- Easy Access (21 reviews)
- Affordable (19 reviews)

**Cons:**

- Remote Access Issues (22 reviews)
- Connection Issues (13 reviews)
- Feature Limitations (9 reviews)
- Not User-Friendly (8 reviews)
- Slow Performance (8 reviews)

### 5. [RemotePC](https://www.g2.com/products/remotepc/reviews)
  RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to your remote computers to work from home or anywhere you choose. RemotePC lets you access your remote computers directly via the web, with no software installation required. Includes plans for consumers, small businesses, and large enterprises


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 634

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Usage Information:** 8.8/10 (Category avg: 8.7/10)
- **Remote Device Control:** 9.3/10 (Category avg: 9.0/10)
- **Device Management:** 8.9/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [IDrive](https://www.g2.com/sellers/idrive)
- **Year Founded:** 2007
- **HQ Location:** Calabasas, CA
- **Twitter:** @IDriveBackup (17,855 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1498880/ (125 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, CEO
  - **Top Industries:** Accounting, Information Technology and Services
  - **Company Size:** 84% Small-Business, 7% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (96 reviews)
- Easy Setup (74 reviews)
- Easy Access (55 reviews)
- Affordable (47 reviews)
- Remote Access (38 reviews)

**Cons:**

- Slow Performance (18 reviews)
- Remote Access Issues (13 reviews)
- Screen Resolution (11 reviews)
- Connection Issues (10 reviews)
- Delay Issues (9 reviews)

### 6. [Chrome Remote Desktop](https://www.g2.com/products/chrome-remote-desktop/reviews)
  The easy way to remotely connect with your home or work computer, or share your screen with others.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 52

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10)
- **Usage Information:** 8.8/10 (Category avg: 8.7/10)
- **Remote Device Control:** 8.2/10 (Category avg: 9.0/10)
- **Device Management:** 8.1/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Google](https://www.g2.com/sellers/google)
- **Year Founded:** 1998
- **HQ Location:** Mountain View, CA
- **Twitter:** @google (31,885,216 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1441/ (336,169 employees on LinkedIn®)
- **Ownership:** NASDAQ:GOOG

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 53% Small-Business, 30% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (1 reviews)
- Easy Setup (1 reviews)
- Easy to Access (1 reviews)
- Simplicity (1 reviews)

**Cons:**

- Chat (1 reviews)
- Remote Access Issues (1 reviews)

### 7. [AnyDesk](https://www.g2.com/products/anydesk/reviews)
  AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from large corporations and government institutions to research facilities, small enterprises, and personal users, connecting devices around the globe. Founded in Stuttgart, Germany, in 2014, AnyDesk has reached 500 million downloads and over 100.000 customers worldwide. With offices in Berlin, Clearwater (US), Shanghai, and Hong Kong, AnyDesk is taking a leap forward from Start-up to Scale-Up and expands its business globally continuing its rapid growth. Unparalleled speed, extraordinary ease of use, and highest security standards are our strong suit. AnyDesk offers advanced customization options enabling users to adapt the software to their individual needs. It empowers IT experts, leaders, and novices alike to maximize their efficiency and achieve their goals.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 1,062

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10)
- **Usage Information:** 9.0/10 (Category avg: 8.7/10)
- **Remote Device Control:** 9.2/10 (Category avg: 9.0/10)
- **Device Management:** 8.9/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [AnyDesk Software GmbH](https://www.g2.com/sellers/anydesk-software-gmbh)
- **Year Founded:** 2014
- **HQ Location:** Stuttgart
- **Twitter:** @anydesk (7,875 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/8494083/ (358 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Software Developer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 44% Small-Business, 43% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (34 reviews)
- Easy Setup (17 reviews)
- Remote Support (17 reviews)
- File Transfer (16 reviews)
- Remote Control (16 reviews)

**Cons:**

- Connection Issues (10 reviews)
- Remote Access Issues (9 reviews)
- Slow Performance (9 reviews)
- Slow Connectivity (7 reviews)
- Limited Free (6 reviews)

### 8. [Microsoft Quick Assist](https://www.g2.com/products/microsoft-quick-assist/reviews)
  Quick Assist is a new app in Windows 10 that enables you to receive or provide assistance over a remote connection. We encourage you to try Quick Assist for a more streamlined, easy-to-use experience.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 29

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Usage Information:** 9.4/10 (Category avg: 8.7/10)
- **Remote Device Control:** 9.6/10 (Category avg: 9.0/10)
- **Device Management:** 8.4/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft)
- **Year Founded:** 1975
- **HQ Location:** Redmond, Washington
- **Twitter:** @microsoft (13,105,844 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (227,697 employees on LinkedIn®)
- **Ownership:** MSFT

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 42% Small-Business, 35% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (1 reviews)
- Easy Setup (1 reviews)
- Remote Support (1 reviews)


### 9. [ScreenConnect](https://www.g2.com/products/screenconnect/reviews)
  ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and reduce customer downtime through on-demand access to desktops, mobile devices, and more. No matter where you work, how you work, and who you work for, ScreenConnect helps you serve customers securely, silently, and seamlessly.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 471

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10)
- **Usage Information:** 8.9/10 (Category avg: 8.7/10)
- **Remote Device Control:** 9.5/10 (Category avg: 9.0/10)
- **Device Management:** 9.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [ConnectWise](https://www.g2.com/sellers/connectwise)
- **Company Website:** https://www.connectwise.com/
- **Year Founded:** 1982
- **HQ Location:** Tampa, FL
- **Twitter:** @ConnectWise (14,929 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/48576/ (3,439 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, IT Manager
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 67% Small-Business, 31% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (6 reviews)
- Remote Access (6 reviews)
- Remote Work (6 reviews)
- Easy Communication (5 reviews)
- Reliability (5 reviews)

**Cons:**

- Expensive (4 reviews)
- Remote Access Issues (4 reviews)
- Internet Dependency (2 reviews)
- Not User-Friendly (2 reviews)
- Security Concerns (2 reviews)

### 10. [Azure Bastion](https://www.g2.com/products/azure-bastion/reviews)
  Azure Bastion is a fully managed Platform as a Service (PaaS) that provides secure and seamless Remote Desktop Protocol (RDP) and Secure Shell (SSH) access to virtual machines (VMs) without exposing them to public IP addresses. By deploying Azure Bastion within your virtual network, you can connect to your VMs directly through the Azure portal or via native RDP/SSH clients, enhancing security and simplifying remote access management. Key Features and Functionality: - Agentless Access: Connect to your VMs without the need for additional agents or client software, facilitating a streamlined and efficient access process. - Integrated Platform: Azure Bastion eliminates the need for manually deploying and managing jump servers, offering a fully integrated solution that simplifies deployment and management. - Scalability: With Azure Bastion Standard and Premium SKUs, manage additional concurrent RDP and SSH connections to accommodate growing organizational needs. - Session Recording: Azure Bastion Premium provides graphical session recording capabilities, allowing for monitoring and auditing of VM sessions to enhance security and compliance. - Private-Only Deployment: The Premium SKU supports private-only deployment, enabling connections to Azure Bastion via a private endpoint, further securing access to your VMs. Primary Value and Problem Solved: Azure Bastion addresses the critical need for secure remote access to VMs by eliminating the exposure of RDP and SSH ports to the public internet. This approach significantly reduces the risk of cyber threats such as port scanning and brute-force attacks. By providing a managed, scalable, and agentless solution, Azure Bastion simplifies the process of connecting to VMs, enhances security posture, and ensures compliance with organizational policies, all while reducing the operational overhead associated with managing jump servers or bastion hosts.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 16

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)
- **Usage Information:** 9.3/10 (Category avg: 8.7/10)
- **Remote Device Control:** 9.2/10 (Category avg: 9.0/10)
- **Device Management:** 8.9/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft)
- **Year Founded:** 1975
- **HQ Location:** Redmond, Washington
- **Twitter:** @microsoft (13,105,844 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (227,697 employees on LinkedIn®)
- **Ownership:** MSFT

**Reviewer Demographics:**
  - **Company Size:** 38% Enterprise, 38% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (1 reviews)
- Security Focus (1 reviews)
- Time Efficiency (1 reviews)

**Cons:**

- Expensive (1 reviews)

### 11. [Remote Desktop Services](https://www.g2.com/products/remote-desktop-services/reviews)
  Remote Desktop Services (RDS) is a Microsoft technology that enables users to access and control Windows-based applications and desktops remotely over a network connection. This service allows multiple users to work on the same system simultaneously, providing a centralized computing environment that enhances resource management and security. Key Features and Functionality: - Remote Desktop Access: Users can connect to their desktops or applications from virtually any device, including PCs, tablets, and smartphones, facilitating flexible work environments. - Session Virtualization: Multiple users can run applications on a single server, each in their own isolated session, optimizing resource utilization. - RemoteApp Programs: Applications can be delivered seamlessly to users' devices, appearing as if they are running locally, enhancing user experience. - Secure Connections: RDS employs encryption and authentication protocols to ensure secure data transmission and protect against unauthorized access. - Load Balancing: Distributes user sessions across multiple servers to maintain performance and reliability. - Integration with Active Directory: Simplifies user management and access control by leveraging existing directory services. Primary Value and Solutions Provided: Remote Desktop Services addresses the need for businesses to provide employees with secure, remote access to applications and desktops, regardless of their location. By centralizing computing resources, RDS reduces hardware costs, simplifies IT management, and enhances data security. It supports remote work initiatives, enables efficient resource utilization, and ensures that users have consistent access to the tools they need to perform their tasks effectively.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 139

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10)
- **Usage Information:** 8.8/10 (Category avg: 8.7/10)
- **Remote Device Control:** 9.0/10 (Category avg: 9.0/10)
- **Device Management:** 8.5/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft)
- **Year Founded:** 1975
- **HQ Location:** Redmond, Washington
- **Twitter:** @microsoft (13,105,844 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (227,697 employees on LinkedIn®)
- **Ownership:** MSFT

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 34% Mid-Market, 34% Enterprise


#### Pros & Cons

**Pros:**

- Easy Setup (1 reviews)
- User-Friendly (1 reviews)


### 12. [Syncro](https://www.g2.com/products/syncro/reviews)
  Syncro is a unified IT and security operations platform that acts as a force multiplier for IT departments. By bringing endpoint management, service desk automation, and Microsoft 365 security into a single system of action, we eliminate the tool silos that create security gaps. Syncro helps your team transition from reactive firefighting to proactive orchestration, ensuring every device is patched and every cloud tenant is secure. Experience a streamlined workflow that hardens your security posture while maximizing organizational productivity. Build a more resilient IT infrastructure with a platform built to scale with your business.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 494

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10)
- **Usage Information:** 8.4/10 (Category avg: 8.7/10)
- **Remote Device Control:** 8.9/10 (Category avg: 9.0/10)
- **Device Management:** 8.3/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Syncro Technologies Inc.](https://www.g2.com/sellers/syncro-technologies-inc)
- **Company Website:** https://syncrosecure.com
- **Year Founded:** 2017
- **HQ Location:** Fully remote, US
- **LinkedIn® Page:** https://www.linkedin.com/company/syncromsp/ (112 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, President
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 79% Small-Business, 8% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (245 reviews)
- Features (166 reviews)
- Easy Setup (111 reviews)
- Integrations (109 reviews)
- Automation (107 reviews)

**Cons:**

- Missing Features (107 reviews)
- Improvement Needed (83 reviews)
- Feature Limitations (73 reviews)
- Feature Issues (63 reviews)
- Needs Improvement (60 reviews)

### 13. [ISL Online](https://www.g2.com/products/isl-online/reviews)
  ISL Online is a remote desktop and remote support software solution that enables IT support teams, managed service providers (MSPs), and enterprise IT departments to securely access, control, and troubleshoot Windows, Mac, Linux, and mobile devices (iOS and Android), with or without an end user present. ISL Online is used for attended remote support, unattended remote access, and help desk support across distributed IT environments. IT teams use it to resolve technical issues remotely, reduce downtime, and manage devices across multiple locations without requiring VPN access or complex firewall configuration. The platform supports cross-platform remote control and is used across industries including healthcare, finance, government, and education. Unlike many remote access tools, ISL Online offers flexible deployment options, including cloud (SaaS), self-hosted (on-premise), and managed private cloud, making it suitable for organizations with strict compliance, security, or data residency requirements. Security and compliance AES 256-bit end-to-end encryption (E2EE) with RSA 2048/4096-bit key exchange ISO/IEC 27001:2022 certified information security management ISO 14001:2015 Environmental management systems General Data Protection Regulation (GDPR) compliance Two-factor authentication (2FA) and single sign-on (SSO) Session recording and detailed audit logs Blackout (curtain) mode for sensitive environments IP and MAC address restrictions and role-based access controls Remote access and support capabilities Attended remote desktop support with full control, file transfer, and multi-monitor navigation Unattended remote access via ISL AlwaysOn for persistent device access Cross-platform remote control across Windows, macOS, Linux, iOS, and Android RDP and SSH tunneling without VPN or firewall changes Session handoff, remote command execution, and system-level access Deployment options Cloud (SaaS) via global infrastructure (100+ servers, 99.98% uptime) Self-hosted (on-premises), including air-gapped environments Managed Private Cloud (single-tenant deployment for full data control) ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Freshservice, Barracuda RMM, Microsoft Intune, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows. ISL Online offers three hosting options: Cloud, Self-Hosted, and Hybrid (Managed Private Cloud – MPC). Cloud plans are tiered (Starter, Standard, Premium), with user limitations on Starter and Standard, while Premium Cloud supports unlimited users and managed devices. Self-Hosted and Managed Private Cloud (MPC) deployments also support unlimited licensed users and managed devices. A free trial is available without a credit card.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 575

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10)
- **Usage Information:** 8.8/10 (Category avg: 8.7/10)
- **Remote Device Control:** 9.1/10 (Category avg: 9.0/10)
- **Device Management:** 8.2/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [PDQ.com](https://www.g2.com/sellers/pdq-com)
- **Company Website:** https://www.PDQ.com
- **Year Founded:** 2001
- **HQ Location:** Salt Lake City, Utah, United States
- **Twitter:** @admarsenal (987 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/17961724/ (358 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Director, CEO
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 50% Small-Business, 24% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (52 reviews)
- Customer Support (26 reviews)
- Remote Support (25 reviews)
- Easy Setup (22 reviews)
- Remote Access (21 reviews)

**Cons:**

- Remote Access Issues (15 reviews)
- Connection Issues (9 reviews)
- Improvement Needed (6 reviews)
- Session Issues (6 reviews)
- Delay Issues (5 reviews)

### 14. [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews)
  BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a Free Trial: https://www.beyondtrust.com/remote-support/trial Watch a Demo: https://www.beyondtrust.com/demos Learn more about BeyondTrust Remote Support: https://www.beyondtrust.com/products/remote-support


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 380

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Usage Information:** 9.0/10 (Category avg: 8.7/10)
- **Remote Device Control:** 9.3/10 (Category avg: 9.0/10)
- **Device Management:** 8.7/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [BeyondTrust](https://www.g2.com/sellers/beyondtrust)
- **Company Website:** https://www.beyondtrust.com
- **Year Founded:** 1985
- **HQ Location:** Johns Creek, GA
- **Twitter:** @BeyondTrust (14,354 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/294396/ (1,682 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager, System Administrator
  - **Top Industries:** Information Technology and Services, Higher Education
  - **Company Size:** 47% Enterprise, 36% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (26 reviews)
- Remote Access (18 reviews)
- Remote Support (15 reviews)
- Reliability (11 reviews)
- Security (11 reviews)

**Cons:**

- Expensive (10 reviews)
- Pricing Issues (8 reviews)
- Complexity (6 reviews)
- Learning Curve (6 reviews)
- Remote Access Issues (6 reviews)

### 15. [Apple Remote Desktop](https://www.g2.com/products/apple-remote-desktop/reviews)
  Apple Remote Desktop (ARD) is a comprehensive remote management software developed by Apple Inc., designed to facilitate the administration of Mac computers over a network. First introduced in 2002, ARD enables system administrators and educators to efficiently control, monitor, and manage multiple Mac systems from a central location. This tool is particularly beneficial in environments such as educational institutions and businesses, where managing numerous devices is essential. Key Features and Functionality: - Remote Control and Observation: Administrators can view and control the screens of remote Mac computers in real-time, allowing for immediate assistance and troubleshooting. - Software Distribution: ARD allows for the remote installation of software and updates across multiple systems simultaneously, streamlining the deployment process. - Asset Management: The software provides comprehensive hardware and software inventory reports, enabling administrators to keep track of system configurations and installed applications. - Task Automation: With support for Automator actions, ARD enables the automation of repetitive administrative tasks, enhancing efficiency. - Secure Communications: ARD employs AES 128-bit encryption to ensure secure communication between the administrator and client systems. - User Interaction Tools: Features such as real-time text chat and the "request attention" command facilitate direct communication between administrators and users. Primary Value and User Solutions: Apple Remote Desktop addresses the challenges associated with managing multiple Mac computers by providing a centralized platform for remote administration. It enhances productivity by allowing administrators to perform tasks such as software deployment, system monitoring, and troubleshooting without the need for physical presence. This capability is invaluable in educational settings, where teachers can monitor and assist students remotely, and in corporate environments, where IT professionals can maintain and support a large fleet of Macs efficiently. By automating routine tasks and offering robust reporting tools, ARD reduces administrative overhead and ensures that systems remain up-to-date and secure.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 53

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10)
- **Usage Information:** 8.3/10 (Category avg: 8.7/10)
- **Remote Device Control:** 9.1/10 (Category avg: 9.0/10)
- **Device Management:** 7.5/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Apple](https://www.g2.com/sellers/apple)
- **Year Founded:** 1976
- **HQ Location:** Cupertino, CA
- **Twitter:** @Apple (9,940,472 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/162479/ (180,534 employees on LinkedIn®)
- **Ownership:** NASDAQ:AAPL

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 36% Small-Business, 34% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (2 reviews)
- File Transfer (1 reviews)

**Cons:**

- Connection Issues (2 reviews)
- Feature Limitations (1 reviews)
- Remote Access Issues (1 reviews)
- Slow Performance (1 reviews)

### 16. [Citrix DaaS](https://www.g2.com/products/citrix-citrix-daas/reviews)
  Citrix Virtual Apps and Desktops provides the most comprehensive desktop as a service (DaaS) and VDI options, optimized to provide today’s flexible workforce with secure, high-performance experiences. IT can deliver Windows, Linux, and web business applications, or full virtual desktops, to scale their environments quickly and easily. Deploy from any cloud or datacenter to meet global business needs.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 519

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10)
- **Usage Information:** 8.6/10 (Category avg: 8.7/10)
- **Remote Device Control:** 9.5/10 (Category avg: 9.0/10)
- **Device Management:** 8.7/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Citrix](https://www.g2.com/sellers/citrix)
- **Year Founded:** 1989
- **HQ Location:** Fort Lauderdale, FL
- **Twitter:** @citrix (198,430 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2641/ (4,262 employees on LinkedIn®)
- **Ownership:** NASDAQ:CTXS

**Reviewer Demographics:**
  - **Who Uses This:** Analyst, Software Engineer
  - **Top Industries:** Information Technology and Services, Hospital & Health Care
  - **Company Size:** 59% Enterprise, 29% Mid-Market


#### Pros & Cons

**Pros:**

- Performance (4 reviews)
- Ease of Use (2 reviews)
- User-Friendly (2 reviews)
- Cross-Platform (1 reviews)
- Integrations (1 reviews)

**Cons:**

- Limited Compatibility (2 reviews)
- Audio Issues (1 reviews)
- Connection Issues (1 reviews)
- Connectivity Issues (1 reviews)
- Expensive Premiums (1 reviews)

### 17. [GoToMyPC](https://www.g2.com/products/gotomypc/reviews)
  GoToMyPC is the fast, easy, secure way to instantly access your office Mac or PC from any Internet connection. With GoToMyPC it just takes a click to instantly work on your computer in real time — it’s like you’re sitting right in front of your computer.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 233

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.0/10)
- **Usage Information:** 8.2/10 (Category avg: 8.7/10)
- **Remote Device Control:** 8.6/10 (Category avg: 9.0/10)
- **Device Management:** 8.5/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86)
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @goto (41,287 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (1,011 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, President
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 70% Small-Business, 22% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (18 reviews)
- Remote Access (15 reviews)
- Easy to Access (12 reviews)
- Remote Control (11 reviews)
- Reliability (10 reviews)

**Cons:**

- Expensive (9 reviews)
- Pricing Issues (7 reviews)
- Remote Access Issues (7 reviews)
- Slow Performance (5 reviews)
- Login Issues (3 reviews)

### 18. [Citrix Gateway](https://www.g2.com/products/citrix-gateway/reviews)
  Citrix Gateway is a customer-managed solution that can be deployed on premises or on any public cloud, such as AWS, Azure, or Google Cloud Platform.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 67

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)
- **Usage Information:** 8.4/10 (Category avg: 8.7/10)
- **Remote Device Control:** 8.4/10 (Category avg: 9.0/10)
- **Device Management:** 8.3/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Citrix](https://www.g2.com/sellers/citrix)
- **Year Founded:** 1989
- **HQ Location:** Fort Lauderdale, FL
- **Twitter:** @citrix (198,430 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2641/ (4,262 employees on LinkedIn®)
- **Ownership:** NASDAQ:CTXS

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Hospital & Health Care
  - **Company Size:** 56% Enterprise, 37% Mid-Market


#### Pros & Cons

**Pros:**

- Easy to Access (1 reviews)
- Security Focus (1 reviews)

**Cons:**

- Setup Difficulties (1 reviews)

### 19. [EV Reach](https://www.g2.com/products/ev-reach/reviews)
  Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software EV Reach enables you to seamlessly support all your users and their machines, no matter where, and without the need for a VPN. With EV Reach you have: . Secure access to your users machines no matter where they are . Enterprise-class Remote Control . Active Directory administration and Password management . Behind-the-scenes systems reporting and management . Software and patch distribution . IT workflow automation . Compliance and security management


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 428

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10)
- **Usage Information:** 8.8/10 (Category avg: 8.7/10)
- **Remote Device Control:** 9.2/10 (Category avg: 9.0/10)
- **Device Management:** 8.5/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [EasyVista](https://www.g2.com/sellers/easyvista)
- **Company Website:** https://www.easyvista.com
- **Year Founded:** 1988
- **HQ Location:** Noisy-le-Grand
- **Twitter:** @EasyVista (1,282 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/65515/ (362 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager, Systems Administrator
  - **Top Industries:** Information Technology and Services, Hospital & Health Care
  - **Company Size:** 59% Mid-Market, 31% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (47 reviews)
- Remote Control (32 reviews)
- Remote Access (28 reviews)
- Remote Support (26 reviews)
- Tool Utility (18 reviews)

**Cons:**

- Remote Access Issues (17 reviews)
- Connection Issues (9 reviews)
- Feature Limitations (9 reviews)
- Missing Features (9 reviews)
- Slow Performance (9 reviews)

### 20. [SolarWinds DameWare Remote Support](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews)
  Dameware® Remote Support is an affordable and easy-to-use remote support software designed to simplify and accelerate remote IT administration tasks for IT admins and support technicians. Dameware Remote Support includes the built-in Dameware Mini Remote Control for gaining remote access to Windows®, Linux®, and Mac® OS X® systems. Dameware is a trusted, award-winning brand used by thousands of organizations worldwide. Key Features: • Remotely control computers both inside and outside the network firewall • Supports remote desktop connection to Windows, Linux, and Mac OS X systems • Remotely manage and troubleshoot Windows computers and Active Directory® (AD) domains • Deliver on-the-go support with remote access from iOS® and Android® devices • Supports Smart Card logon and authentication


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 68

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10)
- **Usage Information:** 9.1/10 (Category avg: 8.7/10)
- **Remote Device Control:** 9.6/10 (Category avg: 9.0/10)
- **Device Management:** 9.2/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc)
- **Year Founded:** 1999
- **HQ Location:** Austin, TX
- **Twitter:** @solarwinds (19,618 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/166039/ (2,818 employees on LinkedIn®)
- **Ownership:** NYSE: SWI

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Education Management
  - **Company Size:** 50% Mid-Market, 35% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (2 reviews)
- Affordable (1 reviews)
- Automation (1 reviews)
- Remote Access (1 reviews)
- Remote Control (1 reviews)


### 21. [Amazon AppStream 2.0](https://www.g2.com/products/amazon-appstream-2-0/reviews)
  Amazon AppStream 2.0 is a fully managed application streaming service. You centrally manage your desktop applications on AppStream 2.0 and securely deliver them to a browser on any computer. You can easily scale to any number of users across the globe without acquiring, provisioning, and operating hardware or infrastructure.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 14

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 9.0/10)
- **Usage Information:** 8.7/10 (Category avg: 8.7/10)
- **Remote Device Control:** 7.2/10 (Category avg: 9.0/10)
- **Device Management:** 7.8/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Year Founded:** 2006
- **HQ Location:** Seattle, WA
- **Twitter:** @awscloud (2,223,984 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (156,424 employees on LinkedIn®)
- **Ownership:** NASDAQ: AMZN

**Reviewer Demographics:**
  - **Company Size:** 47% Enterprise, 27% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (1 reviews)
- Easy Setup (1 reviews)
- Integrations (1 reviews)

**Cons:**

- Feature Limitations (1 reviews)

### 22. [V2 Cloud](https://www.g2.com/products/v2-cloud/reviews)
  Desktop virtualization doesn't have to be complicated. V2 Cloud is the all-in-one and fully managed virtual desktop you need. We work closely with Independent Software Vendors, Business owners, Managed Service Providers, IT managers, and many others to grow their businesses with the Cloud. As a fully integrated Desktop-as-a-Service solution (DaaS), we focus on speed and simplicity, so you can work faster from anywhere. You can also use V2 Cloud to publish any Windows applications and use them as a Software as a Service (SaaS). Benefit also from the GPU-enhanced VDI to run demanding applications. Delegate your IT resilience and cybersecurity tasks to the V2 Cloud team and enjoy business continuity. Let our support team get rid of your worries—use your cloud computer safely, quickly, and economically. We support you by email, live chat, and phone. Try V2 Cloud and say hello to the all-in-one cloud desktop!


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 235

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10)
- **Usage Information:** 8.8/10 (Category avg: 8.7/10)
- **Remote Device Control:** 8.9/10 (Category avg: 9.0/10)
- **Device Management:** 9.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [V2 Cloud Solutions](https://www.g2.com/sellers/v2-cloud-solutions)
- **Company Website:** https://v2cloud.com
- **Year Founded:** 2012
- **HQ Location:** Montreal, CA
- **Twitter:** @v2cloudWaas (615 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/9428521/ (59 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO, Owner
  - **Top Industries:** Accounting, Information Technology and Services
  - **Company Size:** 83% Small-Business, 12% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (17 reviews)
- Easy Setup (14 reviews)
- Customer Support (9 reviews)
- Affordable (5 reviews)
- Easy Deployment (5 reviews)

**Cons:**

- Slow Performance (5 reviews)
- Pricing Issues (3 reviews)
- Expensive (2 reviews)
- Remote Access Issues (2 reviews)
- Admin (1 reviews)

### 23. [TSplus](https://www.g2.com/products/tsplus/reviews)
  TSplus is the ideal alternative to Microsoft RDS and Citrix to web-enable your legacy apps, create SaaS solutions or remotely access your centralized corporate tools and files. TSplus Remote Access offers a reliable and scalable way to web-enable your Windows Applications hosted on premise or in the cloud. TSplus empowers users with instant, intuitive and seamless access to Windows-based applications and desktops, from any browser on any device, including PCs, Macs, smartphones and tablets. Connect from any device, customize your Web Portal, Print anywhere with the Universal Printer, Use the Gateway for larger structures and simply manage your farm of servers, all from one intuitive, modern Admin tool. Add powerful add-ons to keep your remote connections secure and your servers healthy: 2FA, Advanced Security or Server Monitoring.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 62

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Usage Information:** 8.9/10 (Category avg: 8.7/10)
- **Remote Device Control:** 9.1/10 (Category avg: 9.0/10)
- **Device Management:** 7.3/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [TSplus](https://www.g2.com/sellers/tsplus)
- **Company Website:** https://tsplus.net/
- **Year Founded:** 2005
- **HQ Location:** Lyon, Rhône-Alpes
- **Twitter:** @TSplusSoftware (149 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/jwts/ (74 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 72% Small-Business, 22% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (13 reviews)
- Customer Support (7 reviews)
- Setup Ease (6 reviews)
- Security Focus (5 reviews)
- Affordable (4 reviews)

**Cons:**

- Poor Interface Design (3 reviews)
- Remote Access Issues (3 reviews)
- Not User-Friendly (2 reviews)
- Setup Difficulties (2 reviews)
- Admin (1 reviews)

### 24. [RealVNC](https://www.g2.com/products/realvnc/reviews)
  RealVNC® Connect is the secure remote access solution from RealVNC, the inventors of VNC technology. RealVNC Connect lets you connect to a remote device anywhere in the world to view its desktop in real-time and take control as though sitting in front of it. From enabling remote working, to managing vital systems remotely, to providing IT support for your organization, RealVNC® Connect has the features you need to stay connected. Trusted by IT teams at leading businesses around the world, RealVNC Connect offers affordability, ease of use, and unrivalled security for remote access. For information on our security credentials, visit: https://www.realvnc.com/en/connect/security/


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 416

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Usage Information:** 8.8/10 (Category avg: 8.7/10)
- **Remote Device Control:** 9.5/10 (Category avg: 9.0/10)
- **Device Management:** 8.9/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [RealVNC](https://www.g2.com/sellers/realvnc)
- **Year Founded:** 2002
- **HQ Location:** Cambridge, United Kingdom
- **Twitter:** @RealVNC (2,213 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1432337/ (128 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager, Owner
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 56% Small-Business, 32% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (5 reviews)
- Cross-platform Compatibility (3 reviews)
- Cross-Platform Support (3 reviews)
- File Transfer (3 reviews)
- Reliability (3 reviews)

**Cons:**

- Poor Customer Support (2 reviews)
- Admin Access Issues (1 reviews)
- Billing Issues (1 reviews)
- Connection Issues (1 reviews)
- Inadequate Reporting (1 reviews)

### 25. [SetMe](https://www.g2.com/products/setme/reviews)
  Built for IT pros, SetMe delivers fast, secure remote access with unlimited sessions and unattended devices for one flat rate. It supports Windows and macOS, with end-to-end encrypted sessions and file transfers. Delivers near-zero lag and stays connected through sign-outs, restarts, and shutdowns. Whether you're providing ad-hoc support, maintaining headless servers, or accessing your own systems on the go, SetMe offers stable performance and simple setup.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 30

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10)
- **Usage Information:** 7.8/10 (Category avg: 8.7/10)
- **Remote Device Control:** 9.9/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Techinline](https://www.g2.com/sellers/techinline)
- **Company Website:** https://www.techinline.com
- **Year Founded:** 2007
- **HQ Location:** Toronto
- **Twitter:** @techinline (733 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3743785/ (5 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer & Network Security, Information Technology and Services
  - **Company Size:** 83% Small-Business, 13% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (18 reviews)
- Connection Speed (7 reviews)
- Easy Access (7 reviews)
- Easy Setup (6 reviews)
- File Transfer (6 reviews)

**Cons:**

- Remote Access Issues (6 reviews)
- Update Issues (4 reviews)
- Limited Compatibility (3 reviews)
- Remote Control Issues (3 reviews)
- Session Issues (3 reviews)



## Parent Category

[IT Infrastructure Software](https://www.g2.com/categories/it-infrastructure)



## Related Categories

- [Remote Support Software](https://www.g2.com/categories/remote-support)
- [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm)
- [Screen Sharing Software](https://www.g2.com/categories/screen-sharing)



---

## Buyer Guide

### What You Should Know About Remote Desktop Software

### What is remote desktop software?

Remote desktop software, also known as remote access software, allows users to access another computer or system remotely in real time and work on it like their local device. It ensures easy, efficient, and secure access to one or many remote desktops. 

While the software can also be used for remote support, a remote desktop tool is typically used by employees to access a machine remotely rather than to resolve a technical problem. Though the maintenance functions may not be as extensive as those of remote support solutions, remote desktop tools aid support teams in performing basic maintenance tasks on numerous devices from a single station.

Typical use cases of a remote desktop tool include granting employees access to and managing distant computers anytime, from any device, which gives them the privilege to work from anywhere. Sometimes IT support professionals use remote desktop software to troubleshoot and perform maintenance tasks remotely.

### What are the common features of remote desktop software?

The following are some core features of a remote desktop tool that can help users achieve greater flexibility and cost savings through remote work:

- Remote access and control: Remote desktop software provides end users access to and control over other devices not in their physical vicinity. The software facilitates the visibility of a specific window or the entire desktop.
- Multi-monitor support: Many workplaces now opt for multiple monitors at their workstations to help improve productivity. As a result, the remote desktop tool supports the capability to view multiple monitors at a time.
- Multiple operating system (OS) support: Businesses today use Windows, macOS, Linux, or other OS, and sometimes multiple OS within the same company. Remote desktop software has features to handle viewing and functioning on any OS, independent of the OS the end user is connecting from.
- Mobile device access: Remote desktop tools allow administrators to access connected mobile devices and support mobile OS like Android, iOS, and more.
- Data encryption: When a user’s device is being used and managed remotely, it may leave the user feeling vulnerable. The remote desktop tool offers a data encryption feature to secure the connection and protect data.
- File management: Remote desktop software facilitates file sharing and transfers to enable quick and effortless work discussion, collaboration among colleagues, and viewing of relevant documents when working remotely. The shared or transferred files are highly secure as permission to access them is granted only to authenticated user accounts.
- Remote configuration: The software helps configure a remote PC for access so that the end user can take complete control of the device over the internet anytime.
- Chat: The chat functionality of the remote desktop software allows users to send and receive messages between computers.
- Application management: Remote desktop tool centrally manages, configures, and monitors applications on employee devices. 
- Session transfer: Access to remote sessions for IT support can be transferred between users using a remote desktop application.
- Session recording: A remote desktop tool provides the ability to record remote sessions at a desired location on the local computer. 
- Security: All the data shared across a remote connection is encrypted. It also uses multi-factor authentication (MFA) to ensure only authorized users can log in and notify suspicious activities.
- Deployment flexibility: Remote desktop tools can be deployed on the cloud and on-premises, depending on the organization’s requirements.
- Remote printing: Some remote desktop solutions provide remote printing capabilities to help users print documents using a locally plugged or network printer.
- Session usage reporting: Activity log tracking and session analytics is essential for IT managers and chief information officers (CIOs) looking to track, manage, and optimize helpdesk activities.
- Branding: Remote desktop systems may let businesses customize client applications to match their websites.

### What are the benefits of remote desktop software?

There are several benefits that a business can reap from a remote desktop tool. Below is a list of advantages that the tool offers:

- Efficiency: Remote desktop tools offer the potential to maintain numerous devices from a single workstation. Users can access the systems they need from wherever they are located.
- Cost savings: Remote desktop tools may require the installation of remote client software on user devices. However, some web-based remote desktop software provides remote access with zero endpoint installation or configuration. Clientless, centrally-managed solutions do not require installation, management, and software maintenance on individual devices, thereby cutting down IT support costs. Additionally, these solutions enable users to work from home with the most reliable and secure connection resulting in reduced overhead expenditure for office space, computing equipment, software, utilities, etc.
- Flexibility: Employers are increasingly promoting flexible and remote work. The ability to work from anywhere, at any time, and on multiple devices increases employee productivity and turnover. These tools enable employees to work remotely with a seamless remote desktop connection to one or many desktops at the workplace.
- Business continuity: Remote desktop platform ensures business continuity in times of crisis, such as pandemic outbreaks, harsh weather, and transportation strikes. It provides access to business applications and data from home, enabling organizations to meet their business objectives.

### Who uses remote desktop software?

- Customer support teams: Employees on support teams are most likely to use the remote desktop tool. The software greatly improves the efficiency of most support teams’ day-to-day routines and tasks. 
- IT departments: Software and licensing administrators in the IT department can use remote desktop tools for scheduling and running maintenance on devices, regardless of the device's physical location or the administrator.
- Data archive teams: Teams that do heavy [data archive](https://learn.g2.com/data-archiving) work may also benefit from using a remote desktop tool. Data archives tend to be optimized toward UNIX systems like Linux’s numerous variants, so having a remote Linux build that can be tapped into from a Windows desktop can be incredibly valuable.
- Software engineers: Remote desktop solutions enable developers and engineers to share a single workstation, use [integrated development environments (IDEs)](https://www.g2.com/articles/ide), access remote servers, and investigate bugs remotely.
- Educational institutions: Teachers, professors, educators, and administrators use remote access solutions for conducting classes and accessing tools and files from remote locations.
- Remote users: Remote employees rely on these solutions to access company files and servers and complete tasks without being in the office.

### What are the Alternatives to Remote Desktop Software?

- [Remote support software:](https://www.g2.com/categories/remote-support) Remote support and remote desktop tools are so similar that many use the two names interchangeably. There is a slight but notable difference between the two. Remote desktop software focuses more exclusively on access to and control over a remote device. While remote support software does this as well, these solutions offer more expansive features to assist with maintenance and troubleshooting.
- [Virtual desktop infrastructure (VDI) software](https://www.g2.com/categories/virtual-desktop-infrastructure-vdi): Remote desktop and VDI software have similar characteristics but slightly different target functions. A remote desktop tool tends to focus on creating connections to physical devices. In contrast, a VDI tool hones in on entirely virtual desktops associated with servers or even an OS being run within another OS. VDI software allows for centralized hosting and viewership of numerous desktops, whereas remote desktop focuses on the ability to access numerous physical desktops from a single location.
- [Screen sharing software](https://www.g2.com/categories/screen-sharing): These systems partially match the functionality of remote desktop solutions by allowing users to share screens and demonstrate processes to viewers. Sales, marketing, and support teams use screen sharing tools to provide demos, brainstorm, and resolve technical issues.

### Challenges with remote desktop software

Remote desktop tools can come with their own set of challenges. 

- Connectivity: Remote desktop usage occurs entirely via the internet, so connectivity issues can end up disrupting the experience. When implementing a remote desktop tool, users must ensure high internet connectivity.
- Hardware dilemmas: Remote desktop software relies partly on the end device’s hardware functioning optimally. If there is an issue with the end device’s hardware, the software may not be able to access the remote device.
- Privacy: The means to take control of other users’ computers remotely does come with a certain degree of privacy risk. In the wrong hands, losing control of one’s computer means compromised data on the computer or an entire network. Companies need to use strong endpoint protection software when implementing remote support software to protect internal devices.
- Operating system compatibility: Some remote desktop systems may not efficiently support different operating systems such as Linux, macOS. or their outdated versions. This Os non-compatibility makes it challenging for remote users to receive timely solutions.
- High-performance tasks: Network speed and bandwidth variation may impact remote desktop tools' ability to to complete tasks demanding high computational resources, including video rendering, data analysis, and graphic design.
- User experience: Complex remote desktop applications make it difficult for users to log in, establish connections with remote devices, and share files.

### How to choose remote desktop software

Organizations buying remote desktop software must consider business-specific needs and the following factors to maximize the return on their investment.

- Device whitelisting and authentication: Choosing a remote desktop platform with device or endpoint authentication is crucial for preventing unauthorized systems from connecting with remote devices and gaining unattended access.
- Two-factor authentication (2FA): Remote desktop solutions with 2FA capabilities verify user identity to protect devices and data from brute-force attacks, social engineering, and phishing. 
- Security compliance: Buyers must ensure that the remote access tool of their choice meets different security standards, including [General Data Protection Regulation (GDPR)](https://www.g2.com/glossary/gdpr-definition), System and Organization Controls (SOC 2), Family Educational Rights and Privacy Act (FERPA), Peripheral Component Interconnect (PCI), and Health Insurance Portability and Accountability Act (HIPAA). Also, consider choosing solutions that update security protocols regularly. 
- Ease of use: Selecting a user-friendly remote desktop tool is essential for ensuring that even non-technical users have a seamless experience while using the system. Moreover, users should be able to install the application without any difficulty. 
- File transfer: Remote desktop tools with [file sharing](https://www.g2.com/glossary/file-sharing-definition) features allow users to share presentations, documents, and data, enabling them to send or receive files immediately. Also, consider looking for systems with remote printing, chat, multi-monitor support, and remote wake-on-LAN functionalities.
- Available on mobile devices: Choosing a system that users can access from a phone or tablet helps technical support specialists resolve issues on the go. 
- Price and customer support: Consider thoroughly evaluating customer support availability and features against price to find the best solution.

Depending on their organizations’ sizes, needs, and preferences, buyers must try different tools to find the one that best fits their compatibility, security, usability requirements, and budget.

### Remote desktop software pricing

Remote desktop software is available in two deployment models: on-premises and cloud. Based on the models, the software can also be purchased as a perpetual license or as annual or monthly subscriptions. Remote desktop tools are priced as a perpetual license for on-premises software, whereas cloud-based solutions are available on a subscription basis. Some remote desktop tools can be downloaded for free private usage and are available as a three-tier license, often business, premium, or corporate.

Remote desktop software pricing varies depending on the number of seats, devices, and features organizations require. Below is a general overview of pricing based on tiers buyers choose.

- Entry-level plans range from $10 to $15 monthly and include basic features. These plans suit individual users and small businesses.
- Mid-range plans can cost businesses up to $35 per month. They provide more features suitable for larger business teams.
- Advanced plans cost around $75 monthly and offer advanced support and user management features. These are ideal for larger enterprises with extensive business requirements.

### Implementation of remote desktop software

How is remote desktop software implemented?

There are generally two ways in which a remote desktop software is implemented:

- OS-based implementation: OS-based remote desktop solutions are built directly into the OS. No extra software is required to use OS-based remote desktop solutions as the tools are already installed. For example, some versions of Windows come with built-in remote desktop software. 
- Third-party-based implementation: Third-party-based implementation is needed when remote desktop software has to be licensed by the user. Once the buyer has decided on the software that fits their particular needs and installed it, it should be ready for use.

### Remote desktop software trends

- Companies will adopt a hybrid workplace model: Companies are now looking at providing the choice of working from the office only for a few days a week. The remote working element in a hybrid workplace is a trend that is expected to grow. Employees within an organization have increasingly started preferring to work from home or anywhere else with flexible working schedules. Employers are also providing the flexibility to do so. Remote desktop and remote support software will be widely used when working remotely, as they provide seamless IT support without letting external factors hinder business processes from running smoothly.
- Organizations will opt for consolidation of remote work tools: Organizations use multiple software solutions such as video conferencing, remote support, and remote desktop to enable effective collaboration across employees, clients, and partners. It is essential to consolidate these tools and provide the organization with better visibility to enhance operational productivity, thereby reducing the need to monitor each device individually. The adoption of centralized solutions is expected to rise, considering it would help companies ensure compliance and tackle software management issues.
- BYOD trends continue gaining popularity: Many organizations encourage employees to use BYOD devices to control capital expenditure costs rising from hardware purchase and maintenance. Employees using their devices often rely on remote desktop solutions to connect with peers or access server files. Remote workers using their devices for office work are more likely to experience cybersecurity threats. Businesses must continue investing in cybersecurity, cloud security, and vulnerability management tools to prevent data leaks and unauthorized access and mitigate remote work tech vulnerability.

_Researched and Written by_ [_Anindita Sengupta_](https://research.g2.com/insights/author/anindita-sengupta)

_Reviewed and Edited by_ [_Sinchana Mistry_](https://in.linkedin.com/in/sinchana-mistry95)